What a dramatic change from almost a year ago. I revisited this location to give them another…read morechance. I'm thankful I did. The employees were friendly and helpful. Eye glass exam went great without any hiccups. Wide variety of frames to select from.

I would not recommend no one to go to this place they are not educated and they are not helpful is…read morenot worth it is very sad they do not know how to attend customers!

Terrible with prompting communication, don't return voicemails, and don't give adequate…read moreinformation. I never leave reviews but had to stop and make an exception. Unbelievably let down with this office and the staff.

Absolutely horrible experience. I had my eye appointment before my best friend and her daughter,…read moreyet they received their glasses weeks ago, and mine still aren't ready. SIX WEEKS to get a pair of glasses? Unacceptable. The optical department never answers the phone. I called SIX times, every time voicemail. Every time I go in, I'm told to "wait for a text" or "check again later." How long am I supposed to wait? Apparently forever. Their customer service is nonexistent, communication is terrible, and their sense of urgency is zero. If you value your time, your eyesight, or just basic human decency, do NOT go here. I will be calling every hour until someone finally addresses this. If I get no resolution, I will update this review. Avoid this place. Seriously.

I had a great experience here. Friendly and knowledgeable staff, the doctor spent time discussing…read moremy options and explaining everything and did not rush me through the appointment. Kris spent lots of time helping me choose the best options for me regarding my glasses and was so helpful and concerned about getting them just right.

I came in and was immediately asked if I needed a mask. I replied nicely "no". I was told that I…read moreneeded a mask to be in the building. I asked why. I was told that it was the rules. I inquired who's rules . They said "Dr. Hastey. I again asked why, since the only studies about masks that were done showed no efficacy for viruses. They asked if I wanted to reschedule. If an institution requires using PPE, they should at least educate their employees on WHY. I already knew this being a surgical first assistant for 30 years. The CDC uses "space suits" and the surgical staff utilize PAPRs when treating viral patients. This makes absolutely no sense and just perpetuates the misinformation and "scare tactics used to control the masses by the media and the left. Ridiculous!!!

Don't go anywhere else these girls are amazing. I broke a…read morelens out of my Ray Bans and had been to 2 other places one who was just going to order lens and hope they would fit. They took their time and had these very unique lens in stock at a very fair price. I had bent the arms of my shades and they even got them back to brand new.

BEWARE of their return policy. I bought sunglasses and wanted them to be prescription but prior to…read morethem sending to the lab literally less than 24hrs I returned to the store to take my glasses to wear "as is "for the weekend. When calling the following Monday to cancel the RX but keep the frames ( which had never gone to the lab) they told me I would only get store credit for RX lenses that were never made. I was NEVER told prior to the transaction that I couldn't get a refund if I changed my mind on the RX. The company is very deceitful in their business practice. I Want a refund on lenses that were never made not a store credit. This was a 1200.00 purchase and 600.00 was the frames. I will never recommend or go back into this store again and I'm warning anyone who shops there BEWARE!

If you need an appointment in a hurry like I did, call Bay Vision Center. I was able to get right…read morein when every other place in town was backed up for months! Yes, the receptionist is surly and Dr B swears and treats you like an unwelcome intruder BUT as long as you set your expectations low enough you should be fine. I thought about giving another star just because I got my glasses in a week are so and they are fine.

I have been going to bay vision every year to obtain glasses for myself, husband and father for the…read morepast 14 years. The service is outstanding and they are very accommodating as far as fitting us in at our convenience. The quality of the glasses and the service they provide is outstanding. They are also very accommodating when we need any adjustments to our glasses throughout the year.