I recently had cataracts removed from both eyes by Dr. Bansagi. Dr. Bansagi is a great eye surgeon…read moreand I now can see so clearly without glasses. I can also see great at night while driving. I wore eye glasses for the past 14 years. Dr. Bansagi answered all my questions before and after my surgery. The surgery was painless and totally successful. I would recommend Dr. Bansagi to anyone who needs cararacts removed. He is the greatest.

Dr. SmIth commented that I had very good insurance at initial appointment. I questioned the Office…read morestaff when presented my bill, but was told that was the way their system dId it. I told her I wanted to stay within insurance benefits but she encouraged me to try the anti-reflective lenses, so I paid $92 cash for thIs and my print out states I owe $0 balance. Office staff called to say they had made an error and my bifocal was toi large, and needed for me to come in and be remeasured. I got a call 2 weeks later that my corrected glasses were ready for pick up. I asked, "how, since I had not been in for remeasurement due to a leg injury." They stated, "we just went ahead and redid them." I received a statement from my insurance THAT I OWED $200! I drove the 100 mile RT to get my glasses and the bifocal area was so small I had to tilt my head up to use the bIfocal. I told them I think the office staff may be scamming elderly. In 60 years i HAVE NEVER HAD SUCH HAPPEN. She stated thet were a new office, but i replied it doesnt excuse INCOMPETANT STAFF. They don't belong to BBB so im alerting potential customers via YELP.

What a dramatic change from almost a year ago. I revisited this location to give them another…read morechance. I'm thankful I did. The employees were friendly and helpful. Eye glass exam went great without any hiccups. Wide variety of frames to select from.

I would not recommend no one to go to this place they are not educated and they are not helpful is…read morenot worth it is very sad they do not know how to attend customers!

Terrible with prompting communication, don't return voicemails, and don't give adequate…read moreinformation. I never leave reviews but had to stop and make an exception. Unbelievably let down with this office and the staff.

Absolutely horrible experience. I had my eye appointment before my best friend and her daughter,…read moreyet they received their glasses weeks ago, and mine still aren't ready. SIX WEEKS to get a pair of glasses? Unacceptable. The optical department never answers the phone. I called SIX times, every time voicemail. Every time I go in, I'm told to "wait for a text" or "check again later." How long am I supposed to wait? Apparently forever. Their customer service is nonexistent, communication is terrible, and their sense of urgency is zero. If you value your time, your eyesight, or just basic human decency, do NOT go here. I will be calling every hour until someone finally addresses this. If I get no resolution, I will update this review. Avoid this place. Seriously.

I had a great experience here. Friendly and knowledgeable staff, the doctor spent time discussing…read moremy options and explaining everything and did not rush me through the appointment. Kris spent lots of time helping me choose the best options for me regarding my glasses and was so helpful and concerned about getting them just right.

I came in and was immediately asked if I needed a mask. I replied nicely "no". I was told that I…read moreneeded a mask to be in the building. I asked why. I was told that it was the rules. I inquired who's rules . They said "Dr. Hastey. I again asked why, since the only studies about masks that were done showed no efficacy for viruses. They asked if I wanted to reschedule. If an institution requires using PPE, they should at least educate their employees on WHY. I already knew this being a surgical first assistant for 30 years. The CDC uses "space suits" and the surgical staff utilize PAPRs when treating viral patients. This makes absolutely no sense and just perpetuates the misinformation and "scare tactics used to control the masses by the media and the left. Ridiculous!!!

This place is a joke. New patient and they made my glasses wrong 3 times and got mad when I asked…read morefor a refund and ended up keeping half my money. Then one employee want to follow me out trying to act bad until I invited him to the grassy area then he tucked his tail and said he was calling the police. Chicken shit.

I was very happy with the thorough exam given by Dr Byers, and the information she shared about my…read moreeye care. Highly recommend her! However, I'm very disappointed in the prospect of not receiving my glasses for 2-4 weeks and don't understand why it should take that long. I have to leave town in a few days and probably won't have them to take with me. I wish I'd read reviews that had the same complaint before ordering glasses there.

If you need an appointment in a hurry like I did, call Bay Vision Center. I was able to get right…read morein when every other place in town was backed up for months! Yes, the receptionist is surly and Dr B swears and treats you like an unwelcome intruder BUT as long as you set your expectations low enough you should be fine. I thought about giving another star just because I got my glasses in a week are so and they are fine.

I have been going to bay vision every year to obtain glasses for myself, husband and father for the…read morepast 14 years. The service is outstanding and they are very accommodating as far as fitting us in at our convenience. The quality of the glasses and the service they provide is outstanding. They are also very accommodating when we need any adjustments to our glasses throughout the year.

The office staff is great, the technicians are well qualified and explain everything to you. DR.B…read moreis wonderful and fast. He takes his time, and is a busy man. I would like to thank his entire staff for a job well done.

Had cataract surgery on one eye. Successful. HOWEVER THIS YOU SHOULD KNOW: he spends absolutely…read moreNO time with patients. Both my pre-op and post-op consultations were only momentary and then poof! He is out the door! Disappointed and will not return for my other eye cataract surgery.

My mother scheduled and paid for a cataract surgery back before the hurricane. She has patiently…read morewaited for rescheduling the appt due to damages to the office. In December she started calling and asking for her money back. Every time she spoke to someone, they would say the check was in mail. Needless to say, it's been two months and we are going to contact the BBB. I might also contact the local news agency as well. My mother is on a fixed income and she needs this surgery. This is a horrible business that cannot refund a customers money upon request. I will continue to rate on every forum I can find until my mother is refunded her money! Horrible!

I had asked for a eye check up and contact fitting. I asked how long it would take and informed 7…read moredays. After I went had my check up and fitting I am told it will be more than 10 days. As I was leaving the country on a job contract this cost me a lot of money lost! Previously this had been a 3 day process at an additional cost. Which was fair. I will never use these clowns again! Previously Mullís was a fine eye care but I'm afraid with Dr. Mullis's passing so has the qualities of his eye care facility.

everything went smoothly. Everyone there is awesome from the desk folks to the nurses to the…read moredoctor that discussed my issue.

I had an 8:30 am appointment today. It took almost two hours to see Dr. Steven MacDonald. He didn't…read moreintroduce himself and it was the shortest eye exam in my life (maybe 5 minutes). Two staff members apologized for the wait which was excessive. The lobby was packed of course. The receptionist started telling everyone after the lobby started getting full that there would be a "little" wait. Two hours is not a little wait! My time is just as valuable as yours is doctor. DO NOT RECOMMEND!