I recently had cataracts removed from both eyes by Dr. Bansagi. Dr. Bansagi is a great eye surgeon…read moreand I now can see so clearly without glasses. I can also see great at night while driving. I wore eye glasses for the past 14 years. Dr. Bansagi answered all my questions before and after my surgery. The surgery was painless and totally successful. I would recommend Dr. Bansagi to anyone who needs cararacts removed. He is the greatest.

Never going back. 1st visit for cataract surgery in January 2026. Scheduled for surgery. No issues…read more I had a medical emergency requiring surgery and extended antibiotics so I cancelled eye surgery. Called to reschedule in May and was told that another exam was required because too much time had past. Ok seemed reasonable. 2nd appt May 29th. Complete exam. Only now I had astigmatism in both eyes which requires additional surgery to correct at an additional cost. 1st eye scheduled for July 14th. 45 days after my exam. Unfortunately I had another medical emergency and had to cancel my eye surgery again. I started calling to reschedule the last week of july, which is when I would have been getting my 2nd eye done. Keep having to leave messages. Then finally last week someone answered the phone and said oh they don't get the messages if they're not here that day so I had to call a different city office to get my surgery rescheduled. During the call she informed me that I had to go back for another eye exam and I was like it's only been 2 months and surgery orders are only good for 45 days. WHAT??? YOU WOULDN'T HAVE EVEN GOTTEN TO MY 2ND SURGERY WITHIN 45 DAYS BECAUSE THATS HOW LONG IT WOULD HAVE BEEN BEFORE THE 1ST FRIGGING SURGERY. So I said that was ridiculous and why during the scheduling for the other 2 visits was I never informed there was a 45 day limit. Of course no answer. So today for the 3rd time in 7 months I with a severely damaged right ankle have driven 160 miles round trip because I have a hard time getting help with driving. So I get there and go through the first 4tests. Then in exam room she's pulling out eye drops and I asked her if they were going to dilate my eyes and she said yes. Then I said oh no. I have to drive 80 miles. Why the hell was I not informed that a driver would be required before you subjected me to 3 days of EXTREME PAIN AS A RESULT OF DRIVING and she says you'll have to reschedule. I left and told them as I was leaving that I wouldn't be back because I've never ever been so poorly informed about things that COST ME IN A DOCTOR'S OFFICE. I ALSO TOLD THEM NOT TO BOTHER BILLING MY INSURANCE BECAUSE I WOULD DENY IT. I left. I also called my insurance company on my long drive home and they assured me that they wouldn't be able to bill it and if they tried the insurance company would let them know that they wouldn't get paid because they had no new doctors notes or diagnosis code for the visit. Read this again and tell me how the 45 day rule works. Seems like it only works when it's in your billing departments favor otherwise both eyes would have to be pre scheduled within 45 days. I can't stand it when information is withheld by the people I'm paying on purpose just to pad the bill.

The doctor I see (sorry for the pun) gives the most thorough eye exam I have ever had…read more Consistently. However, be prepared to be there awhile. I cannot rate them on surgery. As for glasses, I prefer to have my frames/lenses filled at Pearle Vision. They are extremely detailed at glasses.

The amount of horrible reviews for this place is not normal and should be alarming to people. How…read morelong can one person wait? Hours and hours for an eye appointment? Plus they want to scan every patient before you see the doctor. This place is a money making scam. Plus it slows the process wayyyy down. Man doing the scans is like waiting for Christmas. I think it is the only Medicare provider in town so they are all here. Looks like I might be sleeping here tonight.

We have been using Dr. Byers and her group since we moved to Panama City years ago. She picked up…read moreright away a problem with our daughter's vision and sent her to be checked out at Mayo Clinic. She makes sure with her thorough care that everything has been done to have the best service. The ladies at the front desk, billing as well as in the glasses section have always done right by us. Because our insurance they have always told us it would take about 14 business days so we always know what to expect. We love Academy of Eyecare and Dr. Byers!

This place is a joke. New patient and they made my glasses wrong 3 times and got mad when I asked…read morefor a refund and ended up keeping half my money. Then one employee want to follow me out trying to act bad until I invited him to the grassy area then he tucked his tail and said he was calling the police. Chicken shit.

Had the best experience ever at this office. Dr. Anthony Leoncavallo (Dr. Andy) is fabulous and…read moretotally amazing. He remembers all of his patiens and what they talk about. Had cataract surgery on both eyes and it an amazing experience. Dr. Andy and his staff were fabulous! I recommend him to everyone.

3rd message over 2 days for an appointment. All went to voicemail mail after being on hold. No…read morereturn calls. Hopefully their telephony system is the problem so posting here since I can't contact anyone.

Do not go here. This is probably the second business I've ever given a one star review to and I've…read morebeen elite for years. They were supposed to charge my secondary insurance for my contacts and they didn't. They kept telling me they would and by Friday, they said it was too long so they couldn't refund me... this was their fault, btw. I ended up paying out of pocket and had to use my insurance for glasses that I didn't need because I bought a pair of glasses the year prior. But I only go to the eye doctor once a year anyway. I went here in March 18 of LAST YEAR (2022) and I just got a bill from them this month (August 2023). Over a year later for $90 to fit me for contacts. By the way, the woman I saw here recommended monthly disposables which were a nightmare and so uncomfortable and I ended up ordering my regular ones online anyway. So, I also ended up wasting my money on the monthly disposables that I purchase here as well. This place is a complete waste of money and time which is why I never returned when I needed a new prescription this year. Don't say I didn't warn you and good luck.

The best eye dr. Takes time to really address any eye problems. Super nice and goes above and…read morebeyond.

Dr. Kelley at ESA performed my cataract surgery, and it was outstanding! From the initial…read moreconsultation to post-op, their care was top-notch. The surgery was smooth, recovery seamless, and my vision improved significantly. Plus, Dr. Kelley's expertise isn't the only thing easy on the eyes! Highly recommend for his skill, compassion, and stellar results. If you need ophthalmological care, he's the one to see--literally!

I highly recommend using another facility!!! Not even one star but it made me do it to post the…read morereview. I went into the office with my elderly mother a few weeks ago for a consult on cataract surgery. I waited in the waiting room room until she was done. I noticed a few agitated customers but wasn't my problem so I blew it off. My mother was scheduled for surgery so we did the surgery then immediately left the surgery center and went to the office site for the dr to check her. I made no pit stops on the way between the surgery center and the dr office. I am parking and the receptionist calls and says how much longer until you arrive? I said well I'm trying to park and we will be in. I walk in before my mother(she's still sluggish from anesthesia or whatever they gave her). The receptionist doesn't say hi how was surgery nothing to greet in a friendly manner. She says"Ms Pace" I said yes ma'am she says" you have a balance of 34$ when will that be paid". I said well can't it wait until we are leaving I mean I just parked and ran in to tell you she was here. My mom gets called back. The nurse and dr were great. I go out before her to pull the car under the awning at the door to pick her up and retrieve my credit card to pay the balance because I said I would at check out. I walk back in to the check out receptionist being loud with my mom and the other receptionist yelling at her saying I would pay at check out. I had my credit card in hand to pay the bill when I came back in. My intentions were to pay it until I heard the harassing going on. My mom had no clue because she was still drunk on meds when we originally got there. This is not appropriate. This is the poorest customer service I have ever seen in a medical facility. You work in the medical field and have no empathy for the patients coming in and out. My mother had just paid the $240 co pay for the surgery. She Had no clue she a had balance for a test that insurance didn't pay for. After I seen the way they treated her less than two hours from having a procedure done there was no way I was paying. That $34 can wait. You have elderly people coming in and out of that office daily. I would bet my life 90% of those people are on fixed incomes. But there had to be an approval given to let the bill slide until she returned for a follow up from her procedure. These patients are dispensable and replaceable to this office. The check out receptionists walked away from me when I put her in her place to continue yelling from an office in the back of the building. As a postmaster, I would never allow my front end workers to be so rude and lack so much empathy for my customers. And you shouldn't either. I hope they don't treat their mother the way mine was treated. A smile and how are you today goes a long way. I will make sure that every employee of the usps knows not to use this place because your front desk people are awful humans. Do better with your front desk positions!!! Hire people that want to work and love their job. Not these crabs in the sand that want to bite everyone that walks through the door. These elderly people deserve respect.

In October of 2025 I went to the Marianna store for an eye exam and looked for frames at that…read morestore, I didn't see anything that was fitting me just right, they suggested I go to the Dothan office that they had a larger selection. I went over and found a pair that I liked, sat with one of their SALESPEOPLE and was told that after insurance my TOTAL would be $400. I paid for the sunglasses and asked for them to be sent to the Marianna office because it was closer for me to pick up. I was sent or received a message a couple to a few weeks later that my sunglasses were ready for pick up. I went to the Marianna office and they told me they did not receive them they were still in the Dothan office, I was going away that weekend and wanted the new glasses so I drove to Dothan and picked them up. Fast forward a couple months I get a bill for $1100 for my glasses. Make a call to the Dothan office and they say it was never submitted to the insurance company and said they would submit it. Now 6 months later I get a bill for $92 for sales tax on the glasses that I paid $400 for. These guys play a lot of games with their billing and making the numbers look better than they are! I guess the first girl doesn't know how to add the tax to my "TOTAL" before the sale. The other people don't know how to add my insurance to the sale and the other people don't know how to ship the glasses to Marianna like I asked before they tell me they are there. Not very professional! Typical salespeople!! BEWARE!! For me NEVER AGAIN!! TOO much stupidity for a pair of glasses!!

March 9, 2026 In January 2025 and February 2025, I had…read morecataract surgeries with lens implants. I have used Eye Center South previously and had no problems, in fact, I had a great experience. However, this time proved to be a different story: (1) I was misled in what the results of the lens implants should be (how well I would be able to see after the implants), (2) the review of past history, current tests, and results of the surgery were ignored, (3) there were not follow-ups at the office the day after each surgery, only a phone call from a staff member (4) the CRNA made rude comments just prior to surgery and the doctors made rude comments during follow-up visits, (5) there was a good size skin tear on the end of my nose when I awoke from the 2nd cataract/implant surgery-this was totally avoidable-there is NO reason for it other than being too aggressive in pulling the tape off, and (6) the price for lenses was $920/lens higher than what other local ophthalmologists charge. **The positive is that the nurses and receptionists were professional and helpful.

I've had nothing but great experiences every visit. The staff are also very sweet and prompt. Even…read moreif I arrive very early they work me in right away. I'm never there long. Unlike many places where you wait for the doctor forever. They answer all my questions. The office is always spotless as well. My favorite doctors office to visit.

Waste of money. Lost decent near sightedness immediately after lasik surgery. Back in glasses 2…read moreyears after surgery. They don't mention that when you hand over thousands. Staff rude.

Bill runs a super little optical shop. He's actually certified through course work/certification…read more (like back in the day) to fit glasses. Dr. Brenda Wainwright is co-located in the boutique. I've tried several of the larger opticians in PC, and it was like being in a third world country not to mention they book two patients during the same time slot. Dr. Wainwright is well educated and highly experienced along with Bill. They are a dynamic duo.

If you're looking for great service, fabulous selection of unique eye frames and the best after…read morepurchase care look no further! I've lived in PC over 30 yrs and will go no where else, they also can examine eyes as well. I highly recommend this place and Bill's expertise!