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    BayClean

    5.0 (1 review)
    Open Open 24 hours

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    Services - BayClean

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    2 years ago

    Helpful 1
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    Love this 1
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    Ask the Community - BayClean

    Oxi Fresh Carpet Cleaning

    Oxi Fresh Carpet Cleaning

    (165 reviews)

    So this is the third time I've used this company to clean my sofa, carpets and area rug!…read moreDawson our technician was extremely polite and very helpful. He always does exceptional work. This is the last company I will ever use to clean my carpets! Thank you Dawson and Oxi Fresh!

    I rarely leave reviews this negative, but our experience was unacceptable from start to finish--and…read morethe fact that the company never responded to our concerns afterward made it even worse. Our couch remained soaking wet for nearly 24 hours after the cleaning. Once it finally started drying, it smelled unpleasant--not remotely fresh or clean. We paid to have our couch professionally cleaned and somehow ended up feeling like it was in worse condition afterward. The lack of care inside our home was also frustrating. The technician put protective booties on, then walked outside across our black bark landscaping and came right back into our home wearing the same booties. That completely defeats the purpose. I gave permission for him to use our kitchen sink to fill the cleaning tank, which was not a problem. What was a problem was leaving puddles of water all over our kitchen counter and dripping water across the floors from the kitchen to the living room. After paying for a professional cleaning service, I had to re-vacuum and mop my living room myself. But perhaps the most disappointing part is what happened afterward: nothing. We reached out about our experience and the company never responded. No apology. No attempt to make it right. No acknowledgment whatsoever. Mistakes and bad experiences happen. How a company responds to them says a lot about its customer service. In this case, there was no response at all. For the money we paid, I expected professionalism, attention to detail, and a clean, fresh-smelling couch. We received none of those things. I would absolutely not use Oxi Fresh again and cannot recommend their upholstery cleaning service.

    BayClean - carpet_cleaning - Updated September 2026

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