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Touchstone Imaging North Garland

4.0 (49 reviews)
Open 8:00 am - 8:00 pm

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Recommended Reviews - Touchstone Imaging North Garland

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1 month ago

The office was extremely nice and the tech was kind and helpful. I will definitely go there again if needed. Thank you so much!!!!!

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22 days ago

The technician is very friendly and knowledgeable. The front desk Jennifer is friendly .

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27 days ago

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1 month ago

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5 days ago

No issues at all , everything was handled well..Every encounter was very professional .

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3 days ago

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Photo of Bianca L.
6
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815

2 months ago

Wonderful experience! Everyone involved was super friendly and put me at ease. I would certainly choose this facility again.

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14 days ago

Scheduling was easy. Staff was friendly and easy to work with. They helped with my 91 year old mother.

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3 months ago

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28 days ago

Perfect interaction with check in staff and MRI tech. All very courteous and professional

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1 month ago

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1 month ago

The lady performing the ultra sound was very professional and had a pleasant demeanor.

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5 months ago

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4 months ago

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4 months ago

The technician was very friendly and explained the procedure to me made it easier for me not to be nervous MRI are usually intimidating

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1 month ago

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2 months ago

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1 month ago

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2 months ago

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2 months ago

Very friendly and courteous staff, I was early for my appointment and they took me right in

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3 months ago

Easy paperwork and in and out in a very timely manner. Staff was knowledgeable and helpful.

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5 months ago

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3 months ago

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4 months ago

My experience was very fast and efficient and got the results back quickly as well. I am pleased with the whole experience.

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8 months ago

Spouse hard of hearing, clinician very patient and efficient, as was the check in process.

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1 year ago

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4 months ago

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4 months ago

Facility was clean, staff was friendly and kind. Images taken quickly. A very satisfying experience.

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5 months ago

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2 months ago

it's a very good place , personal very helpful and friendly , kind every time I have my check ups ,thankyou so much for your job.

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4 months ago

My exam was awesome from start to finish, no wait time in and out. Felt very comfortable with staff super great experience.

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5 months ago

It was an overall very pleasant experience conducted by professional, cordial staff at reception and with the procedure. Thank you!

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2 years ago

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5 months ago

timely , comfortable friendly , professional . with easy to read and understand results .

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2 years ago

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1 year ago

The timing and professionalism at the front desk. And the visit with the dr was very pleasant and answered my question.

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3 years ago

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3 years ago

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3 years ago

Business owner information

Photo of US Radiology Specialists I.

US Radiology Specialists I.

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4 years ago

Business owner information

Photo of US Radiology Specialists I.

US Radiology Specialists I.

Thank you for the positive feedback. We appreciate the kind words.

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Page 1 of 2

Ask the Community - Touchstone Imaging North Garland

Review Highlights - Touchstone Imaging North Garland

My procedure was handled by Stephanie, who was very knowledgeable and engaging.

Mentioned in 2 reviews

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3.8(45 reviews)
1.1 mi

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

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Prime Diagnostic Imaging - Waiting Room - Unfortunately they have a tv that loudly plays bubble gum for the mind and endless commercials

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4.2(20 reviews)
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Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

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Touchstone Imaging North Garland - radiologists - Updated July 2026

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