Medical Staff are friendly and informative. Imaging…read moreprocedure was performed effective and efficient. 100% recommended.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

What could've been a 5 ***** now deserves only ONE Star!…read more I went to Rayus for 3 X-rays (1 for each hand & 1 for my hip) - I was told that after insurance, my part was $40 - So, I paid that onsite (same day). Everyone was very nice, and I decided right then that going forward, THIS is where we will go for our Radiology needs Sands forward to today ... I received a call from their billing (collection) department saying I still had a balance and to please pay online or call them. I immediately pulled out all my paperwork and confirmed that MY portion stated "Patient responsibility is $40." I called the location directly, talked to Lisa in Billing - she told me that they bill "per scan/procedure" - I recapped the original conversation I had that same day... she said "Okay"..... (crickets) I said "Okay, what" she said "I'll make a note" I replied, "I don't owe that... I am not paying for that because, if I had been told that was the process, I would NOT have had the scans with Rayus (I'm sure they rely on people not knowing this - it's DOUBLE $$ for them!)! She said again, "Okay," I said, "Okay, what?"... she said, "I'll make a note that you're not going to pay it." I asked her... "So, if I were to get an MRI with & without contrast, would it be a separate billing (to insurance) for each one?" She said, "YES"! I said, "Well, that's dishonest and unethical..." (Guess what she said?) ..... Okay... "I said, "Okay, what?" lol (I can do this all day!) So basically, if you need more than ONE X-Ray, go somewhere that isn't trying to take advantage of you by lying about the charges!! As I read other reviews, I see that it's mostly about billing... which supports MY review!! I'll bet their billing & collections dept is FULLY staffed!! When it's a good review, it's not a billing issue... I am so disappointed that this turned out to be a scam-type Company ... just out to take advantage of folks needing radiology services. So much for wanting to use them in the future! I know I am NOT the only one that this has happened to... I will never go there again! I originally planned to write a good review... but being "nice" to customers isn't the big picture! There are SOOOOO many holes in their process... Here are a few... 1) If I had 3 X-rays, why was there only ONE invoice to ME, but multiple to the insurance Company? 2) I was quoted a cost... but they billed otherwise 3) Where's the Customer Service? "Okay," is that all you have to say to a Customer? ALWAYS ADVOCATE FOR YOURSELF... ask questions, get it in writing, get copies of what charges you are quoted! They really don't care about YOU ... you're JUST an account #. At the END of the call, she said, "This call was recorded!! GREAT - I hope they call me!

I have always had a good experience. I had stopped going to try and consolidate doctor visits…read more However I have decided to go back. It's worth the extra doctors appointment.

Always an impeccable experience. Nurses & technicians are always kind and discrete. Quick with…read moreresults too (which is always appreciated).

Fantastic experience. People very friendly and professional. Facilities very clean and tidy. Very…read morelittle weight time and procedure was in and out under 5 minutes. Highly recommended.

Very good timing and behavior of nurse, she was very kind, the office was great as well. I will be…read morerecommending you everybody needs the exam

The front staff, Vickie and Emma are wonderful!! They worked so hard to get me in fast and worked…read morewith my Dr office to get everything needed and did it so fast. The best service!!

This has got to be the most poorly operated facility. I should have followed my gut when I received…read moremy initial call to set the appointment. The girl asked "what insurance do you have". I replied blue cross blue shield. She replied ok I'll need to call them and get it pre-approved. She asked for no additional information in regards to my insurance numbers. I thought to myself they must not have yet taught her anything beyond making calls. Here's the point, she had my member ID numbers etc but didn't know what BCBS means. So I show up today for my appointment. I must say, I saw no one working efficiently. I sat there 35 minutes past my appointment time. I told I was going to leave. They replied oh they are ready now. I go back, strip down and wait another 10 minutes. They take back another lady that stripped down after me. I walk back to see what's going on and I see staff on their phones, laughing and cutting up. My opinion, fire this team and close the boors. They are a disservice to the meaning of health care

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Excellent heart doctors. The Best care in North Texas! I have two Ablations and my medications…read morehere vs at Texoma Medical went from 13 to 4. The doctors here do not just feed you medicine, they actually lookout for your total care.

liked the staff and my dr very nice and caring . Easy to make appointments. Highly recommendread more

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+

Hi, I had to go to the Garland at Firewheel Town Center location for a biopsy. My experience was…read moreexcellent. Ana and Mizuki was amazing, they made me so comfortable. Ana made me feel seen and hear, she explained the procedure perfectly. Thank you ladies K Brown

THEY DESERVE A NEGATIVE 5 stars. I get a call from them a week after I take the exam. I called…read moreback tho king it was my results, no it was just them trying to set up ANOTHER exam. I tell them I already had one and am still waiting on results. The rep that I spoke with was so useless I hung up. Called back 2 days later and got the same useless rep. She tells me the results were mailed on 7/1, well it's 7/9 and I still don't have them. She says there's nothing else they can do. They can't email them and they can't mail them again. I still have no idea what my results are. I will NEVER have another exam taken here again EVER.

Very friendly staff and great service. Appt times available and not waiting long for screening…read more Techs very nice and explain each step.

Went for my appointment which took 3 months to get, only to be told it was moved to another day…read more So only choice was to wait 30 minutes for tech to get back from lunch as I had a 1:00 appointment to see if they could work me in. Tech's approved working me in and Ellie then checked me in she was very professional and friendly. Jennifer the tech who did my test was also very friendly and professional. They work hard to ease the patients.