I had to bring my teenaged daughter after some complications from anesthesia (not performed by Dr…read moreShaw). The staff put us at ease from our first contact. The surroundings were calming. Heather, Dr Shaw, and our nurse (can't believe I can't remember her name) made sure my daughter understood what was happening and what to do. She was able to sleep after that visit. I've been to other urology practices in other cities and this one is by far the best I've experienced.

TO DR. SHAW, TO YOUR INVESTORS, OTHER OWNERS, AND TO YOUR POTENTIAL PATIENTS…read more You all are using bad business practices. I UNDERSTAND THE SURGERIES GO WRONG. BUT IT WAS MORE THAN THAT. Training moment for you all, please read. Hopefully other people can avoid this scenario. Do not use this urologist, go anywhere but here. Nothing but problems. 1. Dr. Shaw gave me a vasectomy and several days later I had a giant lump on the right side. Went back several times over the next few months to see him and only saw his associates who gave me round of antibiotics, three rounds in a row before addressing any of the problems. I would request to see him on the phone they would say yes it's with him and it would just be another person who's never seen me before. The last visit I had was with a woman who actually shot me straight and said this is not normal and did not want to give me a fourth round of antibiotics. 2. After these multiple visits request requesting him but getting a nurse or associate I Literally had to stand in the office and demand to see him, they pulled me aside because I was being a squeaky wheel demanding to see the surgeon who bought my operation. Hence, I finally got to see Dr. Shaw directly after months and months of pain and suffering . 3. He told me that he no longer uses the technique that he used on me for this very reason, he could fix it, but it's a surgery and he has to put me under and my insurance would not cover it. He also agreed he would not bill me for that appointment. He looked in my eyes, shook my hand and told me he would not bill me. 4. Months and months later I get a bill for that visit from Dr. Shaw's office. Today I called and when I questioned it, they said they would take the co-pay off and I asked if I should call my insurance agency so they can take the entire visit off as discussed. The associate at Dr. Shaw's office hung up on me. They are trying to cover their tracks on a false bill in over billing situation She then handed me over to the practice manager. Large lump is still here and I've seen another urologist to see about taking care of it. I do not recommend using Dr. Shaw because of his inability to see a patient directly after a surgery when something went wrong. I had to stand my ground and demand to see him before he would. Then he made false promises and build me in my insurance anyway. If I personally would rate him as a surgeon, I would say one star because he botched mine, but I'm sure some things go wrong. The true one star situation here is a lack of ability to address the problem, when he did address the problem he made false promises, The manager said she would call me back in three days. I'll have another post on this in three days to see if this was taken care of. I'm also contacting my insurance agency to report an over billing statement. Dr. Shaw, hello from Travis hope you see this and I'm sure you remember me. Again, the one star is not because you botched my surgery. It's because of lack of the ability to own up to it, are you going through three rounds of antibiotics for something? That's not an infection, me having to stand in front of your office and demand to see you before I could see you again, and then making false promises to me afterwards. You looked me directly into my eyes and shook my hand and made me false promises. This is on you, Dr. Shaw. I'm sure you're a good surgeon and this is not the standards of your operation. I hope this is a training moment to make your process better.

I know Dr. Morris since many years ,this doctor did more in a couple of months for me than going…read morefor 30 y from one doctor to a other. Dr.Morris was always helpful, friendly and answered my questions.

i went to Dr. Morris trying to find a cure, or at least to find some help with my problem. well…read morewith him i didnt get any of that! this is the worst doctor i have ever been to......he did'nt listen to a thing that i said all he did was send me out the door with a prescription. now im all for taking vicodine but i would rather have a cure! in the end this guy didnt do shit for me and i ended up having to go to another doctor.......

Avoid this charlatan. At the age of 70, I consulted him because I was having to pee every fifteen…read moreminutes. After a year of talks and tests, he persuaded me to have my prostate surgically removed. A year and a half after the surgery, my frequent-urination problem had not improved. His only advice was to have patience; sometimes bladders took a "long time" to "settle down" after a surgery. I consulted my family-practice physician. He figured out that the frequent-urination problem was not caused by something with my bladder or prostate. It was caused by high blood-sugar (diabetes). After I changed my diet and started taking diabetic medicine, my urination problem went away. How is it possible that after years of medical school, and more years of being a practical urologist, Dr. Ruff was unable to imagine an alternative explanation for an old man's frequent-urination problem other than that it was caused by a malfunctioning bladder/prostate? I can only think of two possible explanations. Either he is deeply stupid, or does not care about the welfare of his patients. My advice: stay away from him.

Dr. Ruff is very professional and trustworthy. Would highly recommend him if you have to go to an…read moreUrologist

Dr Tsai was great!!! Patient, friendly, professional and matter of fact. Texas Urology call center…read morewas absolutely terrible. Dr ordered followup for 1-2 weeks after surgery. I called and was given a date almost 5 weeks out. I told the lady the Dr's written order was for 1-2 weeks. She was clearly agitated and told me that someone would call me back within 48 hrs. I asked for Dr. Tsai's office number and she no, I was not allowed to have that. Of course I received no call back., so I called again, explained it all to another lady and she promised that I would hear something later that day or the next. Again no return call and still no follow-up into week 2 post op. Obviously the call center folks don't care what the Doctor orders nor about the welfare of the patient.

Urology Austin has eighteen locations throughout metropolitan Austin and nearby cities for over…read morenearly twenty years ago!!! Their exceptional care and ongoing support for their new and existing patients has had given their patients solutions towards living a better and a healthier lifestyle!!! Jerry Stefek

Dr. Miranda Hardee was GREAT!...... she made me very comfortable and we had a blast just conversing…read moreduring the whole procedure, it took a little longer than normal, but I understand not ever procedure goes as planned Overall, I would recommend her, great bed side manner, funny, engaging, calming...... overall a great experience and very attentive, no complaints at all. I was in some some discomfort and she was able to get that resolved quick!

I have been going to this office for some time now. I was scheduled for botox for bladder and my…read moreappt got canceled at the last minute b/c Dr Bruce had emergency surgery. I had this appt scheduled for a month or more. Erin called me to reschedule but wanted to reschedule me for the Cedar Park office rather than Round Rock where I was scheduled. I told her that was too far and she asked could she call me back in 10 minutes. She never called. That was Friday. On Monday I left a message early am I left a message and staff said she would send a rush message to Erin. She never called. I called again that afternoon and staff told me message was sent that am and she would send another one. Still no call. Every time they have wanted me to do either PT/ new procedures they have wanted me to go to Cedar Park, which I did on one occasion. Now Vicky told me on Friday if I didn't go to Cedar Park it would be January which is totally unacceptable as I have already waited for an extended period of time. I have attempted to get Erin to return my call as she said she would do with no success. Dr Bruce is absolutely great but I have only seen him on 2 occasions b/c I always get set up with the nurse practitioner . The staff is totally irresponsible. I understand doctors have emergencies they have no control over but I should have to be put back past others who will get their scheduled appts and they should try to work with the patient to work them in some way. Would not recommend this practice to anyone. My gynecologist was the one who referred me there so I was expecting this to be a great experience; not the experience I have gotten.

Follow-up for problems related to a rushed appointment was poor and didn't meet expectations…read more This practice used to be much better in all aspects of medical care.

When your doctor is out of the office they ignore you, no one calls to tell you your doctor is not…read morein the office and the doctor doesn't call you when they come back.

Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining…read moreprocedures and why they are important. He was a personal referral from another doctor that I respect greatly.

This office decided, without my consent, to reschedule my appointment because the doctor I had…read morescheduled with decided to take this day off. Their version of consent was leaving me a VM stating my appointment was canceled and they had rescheduled it (another month out)... and if that didn't work for me, it was my responsibility to call and change the appointment. Every other doctor I've had chooses to confirm with me directly instead of half-assing it over VM. I checked my VM and don't have that message. It appears that they did not try to reach me after that to confirm. One VM and done. So I just wasted a vacation day at work and a 45 minute drive from Elgin (+ gas abd tolls) only to find out they rescheduled my appointment without any comfirmation. All delivered with a cold and unsympathetic soul punch. "We left you a voicemail telling you to call back if that didn't work for you" was their mentality. TL;DR: they canceled and rescheduled my appointment over VM. Then washed their hands of the responsibility to confirm it with me. I wasted a vacation day, time, gas and tolls because they never confirmed it with me. All for test results that could have been discussed over the phone. Also, their portal is horrible and rarely works.