Five stars plus! SERVPRO did an excellent job removing water-damaged insulation from my basement…read moreand cleaning it up. It looks pristine. Their price was reasonable and the whole process from initial contact to job completion was handled competently and professionally. Will not hesitate to use them again if a need ever arises.

Per Board of Health had to have a company come to the house and "clear" the situation from the…read moreprevious day of a small accidental chemical mix that the fire department had cleaned up but had left the waste bag behind. The project manager Jay came to assess the area on his way to the office, took the waste with him within 10 minutes and was super helpful and Nice! Thanks again SO much!

The main line that goes out to the street was clogged. I walked into the basement to find water on…read morethe floor and the basement sinks filled up with wastewater. Roto-Rooter came out came out to the house in about an hour and resolved the issue shortly after that. Worth every penny. Devin was awesome!! Devin is extremely knowledgeable and gave me a heads up of what I could be facing. I'm just glad that he was here and took care of it in the short amount of time.

Title: Outrageous Pricing, 4 Hours Late, and Refused to Give an Itemized Bill…read more Review: Roto-Rooter showed up 4 hours late, barely communicated, and then charged us $557 for a simple 30-minute drain snake. No repairs, no parts, no camera, nothing--just a basic unclog. When we asked for an itemized bill, they told us they "couldn't do that because big companies like them don't give itemized invoices." That is absolutely unacceptable. Any reputable company can break down charges, and refusing to do so feels intentionally misleading. The technician was fine, but the company's pricing and transparency practices are not. We won't be calling them again, and I highly recommend going with a local plumber instead.

We experienced a sudden and extensive mold problem so I called some big name companies but I got no…read moresatisfaction from them. I called Mowatt Mold Removal and I couldn't be happier with the service I got. Curtis was responsive, professional, skilled, informative, and thorough. The job was difficult in many ways but Curtis handled everything with professionalism. I recommend him and his business very highly!

Responsiveness and a thorough and detailed quote. Although it was determined i did not require…read moretheir work I would recommend them based on my experience with the quote provided

This past weekend we had had a brand new finished basement fill bul with water that just would not…read morestop coming. Pro Restoration One arrived within an hour after reaching out and worked almost around the clock for 2.5 days. We cannot thank Lou enough, he mad an extremely stressful and uncertain situation much less stresful. Lou continuolsy reassured us, that as bad as it was/looked, he would get it cleaned up so we can start the fix. There were times I thought they would just give up, as it was literally like something out of a movie. Multiple contractors and engineers told us they have never seen anything like it in thier lives. We are in the drying and anti mold phase, Lou reassured us he would be back regularly to monitor and treat as needed. Lou explained everything each step along the way, and why he had to do certain things. It ended up being a much bigger project than he expected, but he honored the quoted price. Avoid the big guys with the fancy trucks, Lou and his guys will run circles around them.

We had a great experience with Luis and his team. Unfortunately, we had a toilet back up in the…read morebasement which caused some damage. Pro Restoration One came out the same day, removing the affected materials, cleaning, and drying everything out. The price was reasonable and Luis and his team were very professional. We are incredibly grateful. Thanks!

Due to an unexpected loss in the family, the past few months have mostly involved dealing with…read moreestate issues. There have been a few fabulous vendors who have assisted us. I needed to have the roof replaced on the estate house within 30 days for insurance purposes. I contacted Vaz Construction and was connected with Elijah DeSouzs as my project manger. He was the best. Kept in touch with me on a timely basis, always on time for on-site appointments, knowledgeable about the roof products and friendly and kind. We were able to get the job done within my time frame. The roofing crew worked from morning until night and they were great! They left no mess or debri in the yard. If you need any construction work done, call Vaz and ask for Elijah. You won't be sorry.

What started off seeming like a good company, ended up not being so good. No communication, lack of…read moreurgency, no attention to detail always a different person on the job which caused a-lot of problems. One guy would be there for three days and then someone new would show up and have no clue what the last guy did. One of the employees painted the bathroom walls without even wiping the walls down after sanding. What a mess and it had to all be redone, which I am sure would not have happened if I did not complain. At one point, I had to tell the project manager that I did not want anyone in my home until I met with him. The lack of craftsmanship, and integrity was upsetting to say the least. Who puts kitchen cabinets in before painting??? Once the job was complete, it took Vaz Construction another month to come back and finish the things that were not completed. Overall the experience was very disappointing, even more-so with the amount of money they charged us for their sub par work.

I called after they responded to a Yelp request. Don asked me to tell why I thought I had mold…read more Every 2 words he interjected with a question. After a few times I said you asked me to tell you and I will give you the information. Well, I was interrupted an additional 2 times. When I asked if he could stop interrupting me and let me finish a sentence, he hung up! I found the brief interaction unprofessional, disrespectful and rude. Since this was a first time impression and opening communication, I would NEVER recommend this company to anyone. I could not imagine trusting this company representative with my home. I would give "0" stars if it were an option!

From the owner: Since 2010, Roslindale Restoration has been revolutionizing the damage restoration industry through…read moredata-driven solutions and predictive analytics. Our innovative approach combines advanced moisture mapping technology, IoT-enabled monitoring systems, and sustainable remediation practices to deliver superior water damage restoration, mold remediation, and emergency restoration services across Greater Boston. Under Patricia's leadership, we've pioneered the integration of thermal imaging and AI-powered damage assessment protocols, setting new benchmarks for restoration accuracy and efficiency. Our commitment to environmental sustainability is reflected in our eco-friendly cleaning agents and energy-efficient drying systems, while maintaining the highest standards of IICRC certification and OSHA compliance. As industry thought leaders, we're actively shaping the future of restoration services through our research partnerships with local universities and our investment in emerging technologies. Our focus on preventive solutions and structural health monitoring represents a paradigm shift from reactive to proactive damage management, positioning us at the forefront of Boston's restoration industry evolution.

Joe Rezendes has owned the Fall River franchise for 1-800 WATER DAMAGE since July 2018. He is…read morecertified in Water Damage Restoration by the Institute for Inspection Cleaning and Restoration Certification (IIRC). Last fall he cut his water damage restoration teeth in Florida after catastrophic Category-5 Hurricane Michael. For two months, he worked 18-hour days as a first responder in the Panhandle. He saw every imaginable scenario -- homes impaled by trees, rooftops completely relocated by the storm, homes where every nook and cranny were saturated. One client showed him a video of a waterfall in her living room! Our water damage emergency -- routine broken pipe -- paled in comparison, but it seemed quite urgent to us. Joe came to our house late at night to uncover the source of a ceiling leak. Drops of water were settling along cracks in the kitchen ceiling, which was ominously bowed. Joe was very congenial and was super informative about what he was doing. He had some special tools which enabled him to do his job more efficiently than a regular mortal. A moisture meter helped him detect wet drywall and measure out how much of our ceiling to remove. He cut strategically with the final stage drywall in mind. Pulling down saturated ceiling is a very messy process, but Joe managed to protect our house from all the debris. There were so many loose items in there from a construction job - lengths of pipe, loose nails...even an Allen wrench! Joe showed us that the corrosion on some nails indicated that the leak had been going on for some time. He said that there was a very small amount of mold. A manageable modicum of mold, I guess. He sprayed the affected area with an anti-microbial agent, cleaned up and headed out. It ended up being a really interesting experience. My family actually sat and watched the whole process. We had a ball!

Joe R. with 1800 Water Damage is amazing! He was able to assess our property within 24 hours, and…read moreeven suggested strategies for water and mold prevention. Call Joe for friendly, professional service!!