They seemed nice at first, I had pain in my lower left jaw, was told that Periodontal cleaning…read morewould take care of it, it did not and I did not want the periodontal cleaning I told them up front, only did it on their advice to relieve pain they charged my insurance at the highest amount. Second visit more $$$ was told I had a heavy bite and they ground down my bridge, it did not fix my issue, 3rd visit more $$$ I was referred to a specialist who found the issue was I needed a root canal and it did not take long to figure it out, and they did not take the time to see if that dentist took my insurance so more money out of my pocket. Either the Texas City Family dentist is rushing through patients and recommending the Periodontal cleaning to keep their people busy and no one there can read an x-ray, either way I was in pain for over 4 months and they billed my insurance for the first visit which I paid for because they were going to charge my insurance more than $400 and it was going to be a special of $75 or $80 they still charged my insurance even after I paid the fees. I have lost all confidence and trust in this dentist office; they play Christian music but does not seem to fit the pattern of how they operate. So be careful to find out how much up front for cash and insurance get a second opinion because I am not sure they are paying attention. My best to everyone I hope this saves someone the frustration I went through.

After I moved to Galveston, I discovered I needed a dentist. I first tried one here on the island…read moreand liked him, but he was so busy he couldn't do the work for three months. I needed something done sooner than that. I asked a local resident I met at the pool and she said, "Go off island. Check out Texas City Family Dentistry; so I did. Let me be up front with you: I don't have dental insurance and I'm scared s---less about dentists. I haven't been for many years because of past experiences and I wouldn't have gone now if I didn't have an issue. I have a real fear of dentist, but, I put on my "Big girl Pants" and off I went. After my first visit to TCFD, I am SO GLAD I DID! These people are AWESOME! Dr. Patterson is so friendly and thorough; and Jessica, the hygienist, is gentle! They took a million x-rays (including using some little pencil type one inside my mouth - never saw that before). We worked up a care plan - I need one filling and deep cleaning. I will get this starting next week in two sessions. The prices were the same as the one on island - no surprise there - but using Care Credit, I can pay over 12 months no interest, so that's perfect. What I did like was instead of paying for my whole mouth to be planed, the hygienist goes through measuring each tooth at the gum line and only planes the ones that need it so I saved some money on one quadrant because it did not need it. Very good for the budget! Also Dr. Patterson took a more conservative approach to the tooth that the other dentist said needed a crown. We are going to try a filling first and only put a crown on if we have to. So I like that. All in all I was very satisfied with the initial consultation. Jessica, the hygienist, could see I was very nervous, so she put some numbing rinse in my mouth. OMG - this is miracle stuff! I hardly felt her digging away at my gums at all during the measuring and partial cleaning. When I come back for deep cleaning, she says this will help me not feel the needles so she can dig deeper. In addition to the extra numbing rinse, there is a tv on the ceiling. They give you a remote and earphones to help distract you - I watched a session of Good Bones! Between the swishy stuff and the tv, I was as relaxed as I've ever been at the dentist. I'll write more when I come back for the drilling and the deep cleaning. AFTER 1ST TREATMENT: I was really nervous about going today to get my work done. I got the swishy stuff right away; but, unfortunately, Dr. Patterson came in right after the swishing so it didn't have as much time to "work." However, I didn't feel the numbing needles at all except for the two to the roof of my mouth. But I was told they're not pleasant no matter what. After I got through that, he let me sit for awhile to numb up. I was excited about getting the TV going to distract me; but, unfortunately, the headphones wouldn't connect with the tv so I had no sound. I can honestly say I didn't "feel" any of the drilling, but my mind plays games with me so I did have some struggles getting through it without the distractions of the tv. We had to pause a couple of times to let me get myself together. But I made it and it honestly didn't hurt. It was only my nerves getting to me. After the filling, they moved me to a room where the tv system worked for the planing. I had no troubles there at all because of the distraction of the tv and Jessica was awesome. She really is a super great hygienist. If you're like me - have a real phobia of dental work - I highly recommend Dr. Patterson and Jessica. I honestly think after going to them for a while, I'll get over a lot of my fears; maybe even all of them! I"m much more optimistic now about keeping my teeth healthy

Everything about this place I give an A+!! Amazing people who truly care about your smile. Love…read morelove love them!!

I will never return to this place. They will exaggerate the needed treatment in order to pad the…read morebill. Also they added things like new electric toothbrushes and hope you won't notice. Zero stars would be appropriate

If I could give less than one star,I would. Worst dentist ever. Terrible bedside manor. It's a…read morebeautiful office and the receptionists and hygienists are 'ok.' Dr. Patterson,however, is absolutely awful. I had a crown and filling replaced and it literally was torture! 2 months later and both are still hurting and will likely need a root canal. With all of the options for dentists, please find another!

The original condescending dentist. Him and his assistant both. Their work is well enough, but you…read morewould think professionals would know how to converse without insulting. Assume, accuse and insult. I never went back.

From the owner: Our dentists have over 25 years of experience in all areas of general and cosmetic or restorative…read moredentistry. Visit our website and learn what we can do for you!

I got a set of veneers here and they were expensive, but they are perfect just like he said they…read morewould be. I was sick of wasting my money on other types of dental procedures to get a perfect smile. After 15 months, one of the back ones broke in half. They weren't under warranty or guaranteed, but he still fixed it for free. I really appreciate that and I've never written a review about anything before, but that's why I'm taking the time to write a good review about him and his business. I would recommend him to anyone.

My special needs foster child was treated with absolute respect and care from all the associates…read moreand Dr . Hackbarth did a wonderful job with all the dental work. I highly recommend this office .

EDIT: Prior to any responses from the business as I've seen on google, I would like to point out…read morethis is a consistent pattern for this office and obviously they DO NOT strive for any customer satisfaction regarding the front desk. Useless comments from the business as obviously they never address the issue as there are probably 50 google reviews about this woman throughout the last year* Mediocre care and the front desk woman is evil. I scheduled my daughters appt for 12:45 online. Showed up 10 minutes early to find the door locked and a sign on the door that they were at lunch. Finally when they opened the door, said she called me twice to reschedule it. I NEVER received any calls and if she did call, SHE DIDN'T leave a message!! Gave me so much attitude that I just told her to cancel the appointment and Evil Woman says "BYE!" as I'm still standing at the counter. I said some choice words as I was walking out the door with my 6 year old and she FOLLOWED ME OUT AND WAS WATCHING ME GET IN MY CAR. As I was on the phone trying to get in touch with customer service SHE CAME OUT AGAIN TO LOOK AT ME. I submitted a formal complaint with Brident and will also pursue any other avenues available as obviously this company refuses to take any action against this woman.

Horrible experience. Dentist was impatient and did NOT listen. Walls/Floor was dirty. Paperwork…read moreshowed Brident Dental but location had Crown Dental above the door. Located at 3527 Palmer Hwy in Kroger shopping center. We heard staff telling another unsatisfied patients family that there is an "oral surgeon" that comes once a month and performs extractions. This establishment screams unfavorable and I wish I would have read the reviews prior to bringing my daughter. She is covered under disability insurance and it was the closest covered dental. She has a very painful broken back tooth with impacted wisdom teeth. Do NOT waste your time.. I'm concerned at this point if this is even a proper licenses facility.

For a short while I thought I had found a clinic with nothing but nice people. Unfortunately, not…read morehere either. The doctors I got stuck with were once again either too rough, too dismissive and otherwise insulting. The quality of work was well enough but one would think that people in a professional setting would know better than to converse with that typical condescending tone. One more appointment coming up however. Will see how it goes. Probably my last.

I loved the staff I even liven the personality of the dentist. I felt like home there. I am a very…read moreupbeat fun loving person that cracks jokes and I love to make people laugh and smile. Until that day. I got my temporary ones which I was told that the permanents would be like them just with more teeth in them. That made me happy because they were not too bad. Felt a bit big but looked nice. I have to say they were nothing alike. The permanent ones were huge horse teeth with an overbite. To say I looked horrible was an understatement. I ask them why they were so different and they said because they used a different lab. I had them make a new set and the dentist said she called the lab and the manager was going to make them personally. They came out even worse. I told them I hated them that I could not even open my mouth enough to put a straw to drink much less food. I was gif, try them for a week and you'll get use to them. Mind you I haven't been back since. They started making me feel like it was my fault and that I was just a complainer. To this day a year later I still have no teeth. It's made me lose my confidence, don't want to visit people and very depressed. Not one time have they called me and ask if I was ok. We'll now I'm paying out of pocket to go to Aspen. To real professionals that will get my teeth looking normal. They act like they care but if they did they would've made me look like myself and stopped giving me a bunch of excuses to why I HAVE to look like this for the rest of my life. The pictures here are in order of my life. First younger with my own smile, then with teeth but they need to be pulled so my mouth is not open but at least I could close my mouth. Then the temporary teeth that I could've lived with. Not too bad. THEN new huge HORSE teeth with a smile and last my rested mouth showing that my lips would not even shut down over them. Would you wear this?

I have been going here for about four years now. They are always gentle and helpful! Scheduling is…read morea breeze and if there is an appointment conflict you can change your appointment in less than a minute! Love this place! I moved about 30 minutes away a couple years ago but I still come here just because of the customer service.

Great doctor, wonderful bedside manner, and very informative. You can tell he genuinely cares for…read morehis patients. I definitely recommend Him for those in need and will be using him in the future.

This office is a joke! They will make you get an X-ray that you don't need and overcharge you for…read moreit. Expect to wait 1.5 to 2 hours before you actually get to see the doctor. He's so old and he needs an eye exam by now. Be careful letting him work