Called to see about a part availability and was told they would have it shipped down from another…read morestore and would be there the following morning. (live over an hour away). Called again the following morning to confirm it was there. I was told it would be there by 1030. Drove to store only to be told it was never ordered. No apologies nothing as to how can we make it right just oh well we'll have it sent down tonight. Called the next morning and was told they didn't have it sent down. Won't be there until sometime next week. Terrible customer service.

They do not honor their warranty and go so far as to fabricate lies to justify their action.read more

Very knowledgeable and helpful. I purchased a tractor when out of state and they were helpful in…read moreguiding me towards the proper tractor for my purposes. Thank you!

Appreciated the free hauling during winter! Tractor is…read morefixed. Thank you! It wasn't cheap, but the free hauling saved us!

Would give less the one star if I could. If Tractor…read moreSupply's motto is "Our employees are impowered to help our customers" Khailee, at our Ferndale Tractor Supply did not get the message. I went in to get some information on a bad Boy mower before the big demo event on the 23rd. Asked at the register if someone could help me and Khailee, I assumed the manager, was called. I waited at the register and Khailee came in soon after obviously upset that I wasn't outside waiting?? Her attitude was dismissive, she knew nothing about the mowers, or about delivery information, and told me all the information was online, where I had looked before I came in. Plain and simple she was not very helpful or even nice. Just bought the same mower from Brim Tractor in Lynden today, where they were very helpful, knew their product, and were nice. Good job, Henry at Brim tractor.

Tractor Supple in Ferndale needs to spend sometime coaching their associates in personal skills as…read morebasic as how to make eye contact and at least act aware that they have customers present in their store. Don't recall the names of the colleague I approached May 8th around midday. The young woman could not have been bothered - she's being paid for doing nothing. One of two people in the central service area of the store - when I asked about two products she simply pointed and said outside while barely making eye contact. There were all of five people shopping - she had ample time to ask me if she could assist in finding items I requested. I roamed around outside for ten minutes with no luck. Is unfortunate the friendly colleagues at Ace Hardware suggested I make a trip to TS. In Ace I was greeted and shown to the items I needed and even got extra help at the cash register. I have no problem being a 'do it yourself' shopper. I do have a problem with businesses paying their associates for doing nothing. Second thought TS associates working here are so unmotivated for what they've been hired to do I don't think any amount of training would improve the situation.

They couldn't sell me oil drain plug gaskets fit my l2350dt. ? I even brought old ones with me…read more Sound tractor use to walk back to there parts and just grab them . Angered me a lot. I am in the market for a new tractor but will probably go to Burlington. That's really sad as I live in Everett. Or might buy a John Deere. Just don't understand how any business can operate without excellent customer service. I only give a three as because I have loved my Kubota . Bought it new in 1993 in Everett. Wish Sound Tractor wouldn't have sold out.

Incompetent shop techs, bad communication, bad management. Avoid at all cost, drive north to…read moreScholtens in Burlington and save yourself the headache you will have with this dealer setting up your Kubota. They probably can't eff up the construction equipment line too bad since there isn't a lot of dealer installation work to do...but the field assembly required for the tractor line is different story and, from my experience, is too complicated for the techs at this dealer to handle. The problems consisted of them being unable to get my Swift-tach loader mechanism to function correctly. They had two attempts to do so, but failed to get it working. They took three stabs at getting the tire ballast filled as they should be and delivered the machine without any instruction (which would have flagged the loader issues up front), they installed the canopy incorrectly and failed to address (so I fixed). There are many more items, some nitpicky like they failed to grease three joints on the loader arms to falling to install the rear conical seat wheel nuts with the conical face of the nut engaging the wheel. Pretty much boils down to an unprofessional and under-competent shop...these are things an entry level tech can easily mess up, but a good shop foreman would catch and teach the tech. That is clearly not what happens here - it's evident that they don't care about their work, they just want the sale and to move on. They have been non responsive to me in settling this and refunding some of the money I paid for them to do the install work that they either failed to do or did an incompetent job at requiring me to fix. Further, they did not complete the Kubota required delivery checklist and sign off with me. The purchase was six months ago, I love my B2601, but dealing with this dealership has definitely been a huge black mark on Kubota's reputation with me. Now that I'm six months on, I plan to write to Kubota HQ in Texas to let them know of the ordeal I went through (along with the many other things that Kitsap Kubota effed up). I'm also contemplating filing against them in small claims court to recoup part of the $3,600 I paid for the field install work they failed to execute correctly. The punchline: be wary if you choose to buy here. They talk an okay game, but when the rubber meets the road, your tractor wheels may just fall off...

Charged me over 200 to repair pressure washer claimed he cleaned carb and when I took apart due to…read morenot working carb was so dirty! Ripped us off plus took over a month to get back. Terrible customer service do not deal with these people just out for easy money!!

These reviewers are . These guys have been around for generations and know what they're doing.read more

I went back and forth between one star and two. I chose the 2-star "could have been better", but…read moreactually right now Im at the point of could have been a LOT better. It was a tough decision, but I didn't want to be a jerk. The problem is mainly getting service. Getting them to return calls. Getting them to follow through. Every time I call, I get a friendly person who sounds like he's "on it", but never follows through. I have to call again and again and again. They're "short staffed". They've been "short staffed" for 5 years; it's their go-to excuse for everything. I've been told they ordered parts for my New Holland and it would take X amount of days to come, they'll call me when it's in. Weeks pass with no response and well-past the date quoted. When I call there's an excuse (always) it's back ordered. Still no call, until I call them weeks later again, only to find out part came in weeks ago and still the tractor isn't fixed, but they'll get right to it, though they're short staffed. I've been chasing them over my mower belt that keeps popping off or breaking. The friendly guy is always going to send somebody out that day. They've already "fixed the problem" twice; replaced an expensive part, only to have the problem occur again within a month. Came out to my house after several calls with promises to get back to me, but don't, and replaced another broken belt and tried to find out why it keeps popping off; can't locate problem. Now it's popped off once more and we're doing the "short staff/somebody's -coming-out, but-doesn't/will-call-you-back-but-don't merry-go-round. Exasperated, I called the "friendly" guy in service and he was going to make a quick phone call regarding getting my belt put on, and would call me back ("I PROMISE") in 5 (five!) minutes. I waited. And waited. It's right now 15 hours and still no call back. I've learned the ONLY way to get somebody out is to go into the shop, look a human in the face and get an appt./answer right there. Who has time for that. That's why we have phones. I'm done. Just hang a banner across the store front saying "We Don't Want Your Business!! and WE DON'T CARE!!". So now I just got off the phone with Kubota, from whom I bought a GREAT riding mower. In two days I have a solid appointment for service at my home as well as having my belt put back on and a thorough trouble-shooting inspection to locate the problem. They always return calls, have knowledgeable, very friendly service people, and are always straight forward and are very efficient. If they say it's going to take 2 weeks or a month, that's what it takes. If they say they'll call me back before noon, they call back before noon, with apologies it took so long. AND they aren't chronically "SHORT STAFFED". I've been dealing with Kubota for 4 years and it's smooth as butter on a warm day. There's a reason they have a thriving business with plenty of staff.

This place is not worth the Hassel. Brand new New Holland tractor with four implements. Extended…read morewarranty. The wiring went out with the first run. We can't get anyone to help get it fixed, shop never returns calls or emails. We now have a complaint filed with corporate office, still no reply. Never, ever, again. Save your time, money, and frustration.