I'm so happy I found this place. They were honest, knowledgeable & able to help me with my 2006…read morehybrid Lexus. My check engine light kept coming on and off and another mechanic couldn't help me due to that issue. I drove it to work and it felt great! Should out to Matt who worked on my vehicle and their team for the communication.

My Tesla had a charging issue and Tesla wanted to charge me a crazy amount to diagnose and fix it…read more Found United Hybrid and called Bob. Bob and his team were very knowledgeable and able to get my car fixed quick! Bob kept me up to date on everything. Definitely recommend United Hybrid!

I was fortunate enough to find an auto shop like this one. I first discovered them through Yelp and…read moreI'm so happy I did. They were super responsive with the best customer service I've ever encountered, clear communication and consistent follow-up throughout the entire process. I originally brought my car in after getting a warning to stop immediately. I called around and got multiple quotes and they had the best deal. Andrew who answered the phone was incredibly friendly and correctly diagnosed it as a battery issue right away. He walked me through the difference between a refurbished and new battery and I chose the refurbished option which came with a one year warranty. Unfortunately the battery failed shortly after but never in my life have I experienced customer service like this. They offered to pick up my car and drop off a loaner. That alone is exceptional. Owner Ivan took full responsibility without hesitation and the turnaround time was phenomenal. 10/10 would recommend to anyone. I don't live nearby but I will absolutely be coming back for all future service. They really take pride and joy in making sure that everything is done well and will provide a solution with the utmost customer service.

I had a great experience at this mechanic shop and highly recommend them for regular and hybrid…read morecars. Jesse, Khoa, and Caesar are amazing mechanics who really know what they're doing. From the moment I walked in, they were friendly, welcoming, and very helpful. They took the time to explain what was going on with my car and made sure I understood the work that needed to be done without making me feel pressured. What I appreciated most was their honesty and professionalism. They worked efficiently and made sure everything was done right. It's not always easy to find mechanics you can trust, but these guys clearly take pride in their work and care about their customers. If you're looking for reliable and knowledgeable mechanics, Jesse, Khoa, and Caesar are the people to see.

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Apparently they also fix/diagnose hybrid cars here!…read more My prius prime had a warning that "hybrid system malfunctioned" so I was stuck struggling to operate the vehicle for 2 days... The morning of the visit, lo and behold, the error code went away, took it to this shop anyways to see if they can find anything, nothing showed up on the OB2 scanner... They didn't charge me and just told me to monitor and come back if there's any issues, 10/10 for honest people!

Amazing crew at Electric city! Thank you to David, Cesar and Tony for taking care of my Model X…read more You know these guys are good when they have to repair someone else's mess.

Brought my 2014 kia soul with wheel bearing issues along with slight brake/rotor problems, but…read morerealistically I could only afford one repair at a time. I asked Armando what I should prioritize first, and instead of trying to upsell me into panic, he explained what actually mattered most right now and what could wait a little longer. I ended up paying around $430-ish for the wheel bearing repair and the difference is honestly insane. My car used to sound awful and feel stressed just existing on the road. Now it glides so smoothly it feels suspiciously close to an electric vehicle. Huge difference. What I appreciated most was the honesty. While I was there, another woman came in after an accident wanting to fix one cosmetic area near the tire. Armando explained why spending money only on that part wouldn't really solve the larger issue long term. You could tell she was disappointed because the bigger repair was expensive, but he genuinely didn't want her wasting money towing it to him..even if it could've been as easy sell. That kind of honesty is rare nowadays. He'll tell you the truth, even when it's not the answer people necessarily want to hear. Armando and Manuel were both professional, fair, and accommodating through the whole process. They even helped coordinate a third-party payment over the phone during a stressful situation for me, which helped more than they probably realize. I asked about future repairs for brakes/wheel bearing around $400ish. Tune up around $269.. Definitely bringing my car back here for future repairs.

The service was excellent and the mechanic was knowledgeable…read more The pricing was as fair.

This place is GREAT! Great service and they make it easy to understand. They know everything about…read morePrius models! It was great learning about my car and the many options available. I drove down from north of San Francisco just to get them to do the work and I'm so happy I did! After the service they even cleaned the engine bay after the engine service and it looks almost brand new! I'm very happy with their service, pricing and ability to work around my schedule. I'll be driving down again soon for the next service and to get some customizations done too! Can't wait!!

On 11/10 I started the day and the car had a little rattle to it. Immediately thinking it was…read moresomething to do with the engine. I stopped driving and went straight to HybridPit to see Greg and Roger.As always they are so helpful and reliable. I left the car for extensive diagnostics. Greg kept me up to date via emails with pictures of what was going on with the engine. Eventually found out we had a head gasket issue. I was able to trust their craftsmanship and their dedication while cost being competitive. If you have any hybrid issues you can 1000% trust Greg and Roger.

I had one of the best experiences at Sam's auto hybrid, they are honest, very responsive, shared…read moreall the details while my Lexus was in repair. We were also able to get a rental, thank you so much Sam Auto for your excellent service!

I cannot express how much gratitude I have for this incredible team. They're very committed to…read moretheir customers, they have repaired my 2009 hybrid Toyota twice (different issues). Aside from that, their pricing is good and fair. Such a great place that I'm willing to travel even tow my car from Redlands, I will always go the extra mile for them. Like they do for us. Thank you guys so much.

These are the guys you want working on your Prius! These are the guys!…read more I've had my Gen 1 Prius for 20+ years now and I wish I had been bringing my car here all these long years to begin with. Totally worth the drive from Burbank. These guys were, first of all, very responsive on the phone. They were proactive in communication and very accommodating with dropoff and pickup times. I brought my car in because it was behaving very strangely, all kinds of scary engine system warning lights flashing, odd noises when driving. I expected whatever was wrong to be thousands of dollars. Instead it was an incredibly easy and relatively cheap fix. They recommended me some other services that I hadn't performed in too long (changing the cabin air filter, etc) and offered me a good price for those too. They kept in good communication with me throughout and were always happy to explain the work. The work took one day. They let me bring my car in the evening before so that I didn't have to get up at the crack of dawn...spectacular! After I picked it up, it was still making some odd creaking and scraping noises, so I called them a couple of days later to ask about it. They had me bring the car back in the and spent maybe 10-15 minutes figuring out what was going on, while I waited. Turned out to be some improperly attached protective bit of the undercarriage (not their fault - i think this was the fault of the previous mechanic who had installed it), which they spent a further 10 minutes adjusting and then... voila! No more noise! They didn't even charge me for this extra work and sent me on my way a completely satisfied customer! They even helped me change my windshield wiper blades, which I was having trouble with due to a broken piece on the old ones. Outstanding customer service. Kindness, expert knowledge and incredibly trustworthy energy in every interaction, with every person I talked to. These guys know their stuff and they are honest and straightforward. A real gem in the auto repair industry. We are lucky to have them here in the valley.

If you need service on a prius or other hybrids I'd check here. They offer good pricing but more…read moreimportantly they are honest. Took my car in to get work. Before I had the work done I asked the mechanic to double check what I requested since it was going to be expensive. He checked it out and then said not to do the work and offered other options instead. Saved me for sure since most other shops would have just done the work without caring

I did a really deep dive into the replacement batteries, and saw many warranties in the 3-month to…read more6-month, for the standard $600-$1000 that seems the going rate- so assuming that I'd get 1 day beyond those warranties, or worse yet, would those companies still exist after 3-6 months to honor that warrantee, so I decided to spend a few more hundred, with a company that's been around a while, and does nothing but hybrid batteries. I opted for a 3-year warranty and now have a piece of mind that I'll be good for the next probably 5 years- And, if per chance we decide to sell Mighty Mouse, every possible buyer would be much more apt to buy with a better battery- Plus who in the world wants to spend $4000 at the dealer? Anyways the company owner himself arrived exactly on time and did a super clean and efficient swap, and everything was great

Sebastian was great! Always friendly and helpful in anyway that he could. He's saved me twice now…read more I'd highly recommend coming to him for any Prius hybrid battery replacements!

I needed my car fixed I went to the shop and Pedro was the most nice person ever, he made me feel…read moreso welcome n helped me right away. My car needed the whole front end fixed, he did such an amazing job I will record him. Very trustworthy, honest and polite.

Thanks for the awesome work on my car ! It came out so good…read more! J&J auto repair & body !! Totally recommend!! Villegas Pedro