I have owned my property in El Paso by Legacy Management for many years; I am always so secure in knowing that it is being managed by a great group of individuals who actually care. I want to give a very special thank- you and acknowledgement to Jessica Haralson and Jody Prichard; they consistently excel in overseeing my property; its awesome that I was able to find individuals who enjoy what they do and put their best foot forward. I have had the privilege of working with them and also Patrick and I am always very grateful that they do exactly what tell me their going to do. Having them in El Paso working together on my behalf is very assuring. Thanks Guys "you are so appreciated". Highly recommend them. V/R RET SGM Foreman-Summers read more

We had a very bad experience with another rental agency and we were a little apprehensive to work with another one. James Langford went above and beyond for us in searching for our new home to rent. When we finally decided on a home, Nell Williams was there to help with the negotiating and handling our maintenance requests in a timely manner. Gustavo was very friendly and took care of our maintenance requests with expertise. Even the lady at the front desk (I forgot her name) was very friendly. Thank you to all the staff at Patrick Tuttle Legacy Real Estate. read more

This is the worst property management company I have ever dealt with in my entire military life. I've lived in 5 different states in the last 20 years. I wish I could give them zero stars The office is slow to respond to emails or phone calls, and maintenance requests are often ignored. I feel horrible for the owner of the home I rented they have NO CLUE how bad their home is maintained by this company. I am preparing to seek litigation against them, because by law they have 30 days to refund your security deposit, yet here we are on day 34 after move-out, with no deposit refunded. It's not like I need my $2000 dollar security deposit back to pay my bills and buy my children food or anything! Worst company ever. Stay away. Far away!!! Oh. And they've recently rebranded to "TTi property management". nothing has changed except their name. read more

DO NOT RENT FROM LEGACY! This has been THE most frustrating rental experience I have encountered. Let me lead with this-I am an Active Duty Soldier that takes honest and firm reviews, seriously. Why do I bring up that I am in the military? Because A) Legacy has not been military friendly one bit, from start to finish...it seemed as though I was penalized at times even. B) The business representative that reviews the posts on google and probably here, is quick to attack reviewers (military) online that have pointed out the flaws and misrepresentations made by the company by saying things like "it's a shame you cannot follows rules like our other happy military customers, etc." I have been upfront and truthful with past rental agencies and they have been the same way with me. Never an issue and always satisfied upon leaving the residence. NOT THE CASE with Legacy. The nightmare began when first searching for a home in the El Paso area..I found a home listed by Legacy and applied online. There were no follow-up calls or emails for a few days until I called back and was told "we are almost ready, we are just waiting on approval from the owner." Another day goes by..same story. This went on for a week until finally a key was produced and I was cleared to move in. Moral of the story: horrible communication. Once I moved in, everything was satisfactory. Another review mentions their horrible communication tactics, i.e. text messages with broken english, utilizing USPS mail to communicate when I still did not have access to my mailbox, etc...so I will not ramble on about that. The final straw that really hit it home that I had made a huge mistake in renting from this company was upon move-out. I have to say, I am one of the cleanest and detail oriented individuals I know. If you ask me to clean something, it will be clean..spotless in fact. The move-out was no different. I spent over $300 on a professional company to come in and clean the floors in the entire house (as per the rental agreement) and cleaned the house myself top to bottom over the course of 3 days. Now, for those that don't know, Legacy maintains a strict rule that tenants will not be present for their move-out inspection. Very odd. Well I now know why. A month after moving out, I received the move-out inspection to which I was penalized $880. Now, I am not one to argue legitimate discrepancies..in fact I admitted upon move-out of one issue to which my dog chewed on a corner. However, I was billed $150 for cleaning, another $50 for the backyard (for those that don't know, EL Paso has dirt backyards..so what exactly was cleaned?) and $450 for paint. The God honest truth is I never hung a single item from a wall, did not paint a single inch of wall and in fact noted on my move-in checklist "Paint patches on walls in....X rooms, etc." Well, apparently that wasn't good enough. After calling over the course of two months back and forth trying to reach the representative responsible, I was told that Legacy in fact utilizes a third party inspector to come in after a move out and takes pictures and then conducts the maintenance action. To recap..I never painted a single wall, I in fact noted on the move-in checklist of prior painted walls (which was admitted to by the rep over the phone), a third party contractor of some sort did the inspection (that is what I was told, from the company..not my words) and to top it off, I was not given the opportunity to be present for the move-out inspection. If that isn't one of the most dishonest practices in business, I don't know what is. If you choose to rent from Legacy, good luck. Expect to give your deposit away because you'll never see it again. read more

Do NOT rent from these people. As a first time renter (only ever been a homeowner) there are so many things that, in retrospect, should have been red flags. First, some sort of initial walk through with a property manager should be done. Instead, they give you some form to fill out and you better mark every last deficiency of the house on that form to CYA, like seriously, dead plants and everything. In our case, the house apparently had a sprinkler system to water the small strip of already dead sod in the backyard and the Italian cypress trees. We were unaware that there was a sprinkler system at all, much less how to operate said system, until 9 months later when Legacy decided to do a random inspection and we were made aware of the system. The system wasn't properly functioning anyway, as grass had grown over the sprinkler heads and the previous tenant had somehow cut the drip line that went to the trees. Long story short, during the time we were unaware of the sprinklers, 6 of the trees died (3 more were already dead when we took possession of the house) so we ended up having to replace these trees out of pocket; a situation that could have been avoided had Legacy made us aware that this property was equipped with a sprinkler system in the first place. Secondly, they allowed the tenant before us to do his own landscaping in the backyard, which he did a poor job of and didn't put down any type of weed barrier under his rocks that covered the backyard, and if you aren't aware, El Paso has a serious weed problem and the backyard became covered in weeds. We arranged with their yard guy who replaced the trees for us to also do a yard clean up, but because of weather delays he was unable to get to the house before we moved out. I gave Jessica at Legacy notice of our agreement before we moved out, and told her to call Scott, the yard guy, if she had any questions. She failed to communicate with him, sent someone else out to clean the yard, and charged us $125. Next, they charged us $140 for "house cleaning" and when I asked what needed to be cleaned (because I thoroughly cleaned that house before moving out, per their cleaning list) Jodi sent me pictures from the move out inspection that showed dirt and two leaves on the garage floor (seriously?! it's El Paso, aka the desert where the wind blows dirt under your doors every day), showed one dirty side of the oven when it was pulled out away from the wall, old stains inside the oven (which is original to the 2010 built house), and a cabinet with a few crumbs in the bottom of it. Please tell me how in the world that warrants a $140 cleaning fee?! Especially when I know for fact I left that house much cleaner than it was when it was turned over to us. Oh, and they charged me $40 to replace one light bulb and some batteries in a smoke detector, which worked fine when we left. Don't rent from these people unless you want your deposit to be nickel and dimed to death!!! read more

We lived in a property managed by this company for 2 years. Hardly professional. Some lady yelled at me over the phone because the car was parked in front of the house the day we were moving in. When I put my husband on, she turned all sweet and nice... During the month of May of our first year there, they sent several emails to let us know they will come and inspect the house and that we MUST be home. I replied that sure, come on, just let us know when. They never showed up, or followed through. Then, few months later, they sent an email about wanting pictures of all the doors in the house. No reason as to why, but they demanded pictures. The "letter" that was sent was written in VERY poor English and their request didn't make much sense. We sent emails back and forth and eventually, they sent someone over to add 3 deadbolts to the inside doors. Something that should have taken, maybe, 90 minutes took over 3 hours. We received several pieces of mail that belonged to the owner of the house. I called them and they said "oh, mail them to us and we will make sure he gets them". And so I did. A week later, I received an envelope with the same mail I had sent them that did not belong to us. From then on, we just returned them to the sender. Honestly, their lack of attention to detail is just astounding. The letters they sent in emails are written in 3rd grade English, without spell check, or correct word usage. I was tempted at times to just correct them in red and send them back. Please teach your staff to use grammar and spell check and also have them learn proper email and correspondence etiquette. It makes quite the impression when the email is address to "insert last name". Upon notifying them we will be moving out, they sent us the check-out listing. A few weeks later, they called my husband to ask him if we were going to continue renting, so they could send us the new lease. He had to remind them that notification had already been given. They hadn't checked their system before calling, which seems to be a habit in this company. I asked specifically to be called when the maintenance was coming, because my husband wasn't available; they called him and then sent angry messages that no one is answering the phone. We eventually turned in our key and everything else that was required. They didn't check the house until more than a month later. They sent us the itemized bill and they were going to charge us $200 for stuff in the house that was broken when we moved in and that was noted on the checklist they were supposed to have, but claimed they didn't, even though it was uploaded by the office in the renter's account. That was clarified and we got our money back. I guess I should be thankful someone there can use their brain? Are there better companies in town? Probably. Is this the worst there is? I wouldn't know, since it was our first time renting in El Paso. I think they really should relook at the way they do business and how they treat the renters. Do your homework if you plan to rent in El Paso. And KEEP every single page of the checklist they give you when you rent the house, plus the emails with correspondence; record every detail in the house, better yet, take pictures. read more

Legacy Management Services has been managing my property in El Paso for 4 years and counting (2014-present). From the initial meeting with Patrick Tuttle, I was convinced that I was leaving my property in good hands and I have yet to be disappointed by his amazing team. Whether it is interaction with Nell or Jodi regarding my property concerns, I am always left satisfied with their hard work and dedication to providing the best services possible. Even though I currently reside on the opposite side of the U.S., I feel like I am just around the corner because this team keeps me abreast and provides me with the security I need to not be concerned about the status of my property. I lucked out on this one!!! read more

Nancy has a well rounded knowledge of the real estate business and has been in the industry for 27 years; she has title business, mortgage broker, property management and real estate sales experience! Her promise is to maintain integrity to be the best advocate for her clients​ during their real estate purchase or sale! We absolutely love Nancy! We did our research and chose wisely...We highly recommend using Nancy Skokan! read more

Legacy is our property manager and they are great. They have had our house for 7 years and it has only been without tenants for about 6 months in that whole time frame. They are also great at communication. read more

Nancy Skokan is professional, knowledgeable and genuine. She absolutely puts great energy and effort into meeting the needs of her clients. Her representation is always with their best interest as the primary concern. read more

If you are looking for a property management company that is truly wonderful, Legacy is the place to go. They are professional! Quick to handle issues. We have let them manage our properties for years now and they have always done a great job. From getting our properties rented, inspecting the move in and move out, to getting things fixed. I highly recommend using them. read more

Legacy has been extremely kind to my family and always inquiring about my family and how we are all doing . If we had an issue with anything in house it was taken care of immediately. If there was anything that had to wait a little bit to get approved they would let us know and kept us updated. Any time I needed to speak to them in person they were always there ready to answer any question or resolve any issues at hand. Best property management we have ever been with. Thanks legacy for amazing years of service you guys are awesome.!!!!!! I would recommend legacy property management to help you look for a home to buy or to lease in El Paso. read more

https://www.facebook.com/talicon/posts/2163954033620256:0 Since my review was too long for yelp please refer to this post that goes over every single lie. Hello thank you for your response. Now let's address every one of your companies excuses. I wasn't planning on addressing this further as it was a waste of time but as your trying to convince yourself and those interested in working with you I will address everything mentioned here. So the landlord compensated us $100 off the rent starting from November to move out which if we do the math it's 6 months he compensated us. He decided to this because of the fact that there was a "miscommunication" as it was labeled by your company. The owner wanted to sell so we had to leave . So your company told us that you would help us find a place and move the deposit over and when we found a place and asked you if it was okay cause YOUR company even sent me the lease for the new house the owner changed his mind . So we spent a bunch of money buying packing supplies, my husband flew down to help pack, just not to move because of your "miscommunication". The landlord gave us $100 for the water bill once which made no difference because we had to constantly refill this pool because of the crack that was initially in this pool that every one failed to tell us. You realize how expensive it is to constantly fill that size of a pool? Yes the landlord spent thousands on his pool, why? Because it's his pool and he was responsible to do so. He tried to fix this pool and failed multiple times . The first two months we lived there the pool cleaners had to constantly fill the pool every single week when they came to clean it. When we got a new pool cleaner he has to constantly fill it up again. While it may have been "generous" and I say that lightly for the landlord to fill the pool , we spent weeks filling this pool. We literally used this pool 5 times in the 12 months we lived there because of the crack in the pool making it difficult to keep it clean. Now for the other largest hassle you gave us, these carpets. You charged us $128 to get TWO rooms carpet cleaned because you didn't like how they were cleaned. Now I think this is funny but not comically so, because not you or anyone else in your office not once ever said that you contacted the carpet cleaner. Which is crazy because I mentioned this statement to you and to property manager. Now all of sudden you reached out to my carpet cleaner 3 times? I think it's an excuse for you to make us look like we're greedy selfish people like you did to a previous tenant but in reality your company messed up. The different reasons your company gave me for charging us again was we didn't use your "preferred" vendor as per your property manager again. And again from your property manager she said because we had dogs you had to charge us again . Now you said per your email and your statement that it wasn't clean enough or by your standards. You said you sent out moving procedures. Now as I've spoken to a lawyer this is what he said "Generally, a lease cannot be modified unless the parties agree in writing, meaning move out instructions do not change the terms of the lease". Which I also told you and your property manager that you can not specify your reasoning for charging me again for carpet cleaning because it wasn't up to your standard because your "standard" was not mentioned in our lease. In the documents I signed it said you can charge me for carpet cleaning if I fail to turn in the receipt for the carpet cleaner, which did not happen. As I turned it in with the keys. I have hired several different carpet cleaners over the years and only once have j been charged $128 and that was for a 1900 sqft apartment with almost all carpet in 4 bedrooms, stairs and hallway. That's just crazy for 2 bedrooms. I think what happened was you did not like who I hired because it wasn't "preferred" and decided to stick me with the bill anyway. And as your policy says we can't walk through it with you, which I have never experienced, you can charge us whatever you want. Now the last thing yes the landlord did work with us for having 3 pets and most places don't but you are incorrect on the non refundable pet fee as your property manager herself told us it was refundable. So unless your own right hand person is lying to tenants than What I'm saying is true. We have all this proof of everything from our lease agreement, to the conversations with your property manager, a print out of the damage to the pool and what was wrong with it and for how long, also a written statement from my lawyer that specifically says your not allowed to charge me for that carpet.The ONLY reason why we are not currently in court is because my husband convinced me against due to upcoming surgery. That is the only reason. It wasn't even about the money it was about the fact that a company can be this shady. read more

We contacted Patrick when we decided to stop leasing and purchase a home. We elicited his services for 2 prior home leases and had great experience. In 2011 we got caught up in a lease situation that we considered quite urgent and were realistically on the losing end. Patrick helped us with this situation and successfully resolved it making a huge difference in our life. The second situation was another home lease that he procured for us on the spot for a home that many were waiting to view for possible leasing. He took time away to access the home immediately for showing. We then chose to stop leasing after nearly 10 years so he was naturally the agent we consulted. He referred us to one of his agents, David Rodriguez, with whom there is not enough space here to write all the great things we have to say about. We had some very difficult times during our home search and had it not been for David we'd probably still be "homeless". As a human being he has the highest level of integrity and commitment. He is 100% accountable and had worked many late nights for us without complaint. I've met few people with that much dedication to their work and to the people they represent. Patrick scored big with David, but then again Patrick has a good sense for honesty, integrity and commitment as well. If we ever sell, which is not in the cards, without a second thought I'd reach back out to Legacy. I have to add, I seldom write reviews but this is one I felt passionate enough about to share. read more

The Legacy Team has taken great care of our family. Nell continually goes above and beyond the call of duty in her service. Thank you

This property management company will nickel and dime you to keep as much of your deposit as possible. Write down everything on the property condition list in excruciating detail. Even with before and after pictures to prove the house was left in better shape they will find ridiculous excuses to charge you large sums for whatever they feel they can. In one instance they charged for a missing fireplace key because it wasn't noted as missing even though there was never one in the first place. Beware! read more

Legacy has been a true joy to work with . There are tons of property management companies who just want your money and don't care about the owner or tenant of the property, but Legacy isn't one of those. Legacy staff are extremely friendly, knowledgeable, and always address any issues quickly and professionally. Legacy makes renting a property an easier process with the care they give the property owners and renters. If you're looking to rent a property in El Paso, definitely go with Legacy!! read more

If 0 stars was choice, we would be there. There has been two major incidents with this management company basically telling us we are idiots when it came to issues with our house. Granted I'm not the guy to be able to do everything, but I can figure problems out. First was an issue with breakers constantly tripping. Swapped the arc faults out at the recommendation of their expert electrician even though that is basically just putting a band aid on the bigger issue but have been good so far. Now we come to the second issue which is our leaking fridge. The first person sent out was a plumber for some reason, sees the swollen baseboards and says "oh you must have spilled something" and the fridge is fine. No sir we did not spill under and behind the fridge. Then Legacy decided that oh still having the issue? We shall send two plumbers and they deemed the fridge fine and that it was a leak in the roof. So roofer debunks that with questions and how the houses here are built. So not willing to take the plumbers word for it any longer, I opened up the fridge and found the problem. It then took Legacy about a week to get the fridge guy out here and he "fixed" it but now our living room and bedroom carpets are quite soggy. Hope they get their lives together and if I wasn't locked in to this rental, we would be gone. read more

The management company was very accommodating and helpful whenever we needed them. We has a positive experience and I would recommend them to anyone looking to rent a property. read more

I cannot recommend this company to manage your property enough. They take care of everything for our home from the easiest job to the hardest with ease and care. I am so grateful to have them. We recently had a stressful ordeal with our home and I never once had to worry about a thing. They kept me calm and handled everything perfectly. read more

My profession has taken me all over the United States and I have always preferred renting homes as opposed to apartments. With that being said I received exceptional service from this management company. They have a team of people in their office that made home maintenance a dream. I settled in El Paso and hired their real estate team to get me into my first home. I'm amazed by their ethics and attention to detail. If I'm ever in a position to have property for rent they will be my management company. Thank you for your service!!! read more

I don't normally leave reviews but they asked for it!!! I am currently in a lease with this company and they are THE WORST I've ever dealt with. They let me live in a duplex with a swamp cooler which never cools off, its been 90-107 degrees recently the last few months and they have no care in the world for comfortable living. Just yesterday, I had birds somehow get into the air conditioning unit and into my air vents which cause feathers to be blown all over my hot and humid duplex, their response.. we do not deal with pest control issues. ARE YOU SERIOUS?? So I spent 3 hours this morning calling all over El Paso talking to different pest control companies who all tell me they do not work with birds in vents. Even the pest control numbers they referred to me had nothing to help with and once i mentioned my property manager, Nell he chuckled and apologized. Not to mention I'm coming out of pocket for fans, portable air conditioners, and now to have to pay a "Repair Man" (which they have one but aren't sending him to even look at the issue). I'm distraught at the living circumstances I've been tricked into. HORRIBLE COMPANY. Should be reported to the Better Business Bureau. Here it is 2 hours later and noone has called to see if I found anyone to get the bird or anything, after me telling them the numbers they gave me wouldn't help. Honestly thinking about talking to a lawyer. BEWARE DON'T RENT THRU THEM. read more

Patrick Tuttle with Legacy Real Estate have helped me establish a brand and standard in my rental units in El Paso. I am a property owner of multiple properties that I rent in El Paso, of which Patrick has helped me strategically purchase for the purpose of renting. I want my properties to be the first properties Legacy shows for availability because Legacy knows I put tenants first. Legacy's Property Management division helps my brand by being responsive to my tenants needs and complaints and forwarding those to me so I can work out quickly how to solve the issues. Legacy has on hand many contractors and repairmen that are available at a reasonable moment's notice. My brand works with them because they know that we will ask for detailed estimates when bidding and they will get paid expeditiously. With Patrick and Legacy, they will always want to do work on my properties for these reasons. My brand reflects our hierarchy: my tenants are my customers, and I am Legacy's customer. read more