I am extremely disappointed with my experience. An employee told me that I could wear the shoes,…read moresee if they fit comfortably, break them in a bit, and return them if they didn't work out. Based on that information, I purchased the shoes. When I later attempted to return them, I was told the return could not be processed. While I understand that sometimes returns cannot be approved, my issue is with how I was treated. The employee handling the return was incredibly rude and dismissive. Instead of showing any concern or attempting to provide helpful customer service, she shrugged her shoulders as if she didn't care. It was unprofessional and disrespectful. The problem isn't just that the return was denied--it's that I was given information by an employee that led me to believe returning the shoes would be an option, and then I was treated poorly when I came back to the store. Customers deserve to be treated with respect, even when the answer is no. I hope management addresses both the misinformation and the unacceptable customer service.

Definitely one of the worst sneaker shops I've ever been to. I know Desert Sky is a sketchy mall…read morebut damn. No one greeted me. The sales people talked amongst themselves and looked at their cellphones. I grabbed a sneaker I wanted, sat, and waited for anyone. I had to get help. I asked for a size 10.5 & the clerk said they only had a 10. When the clerk came back, he said they just got a new shipment in & they have my size. He only gave me one sneaker to try on which I thought was weird. I'm not a hoodlum teenager looking to run out the door & I don't dress like one. When I got home to lace my sneakers the one I didn't try on was scuffed up. I felt duped. So I returned them the next day for an exchanged. Again, I wasn't welcomed. No smiles just faces of disgust. I asked for an exchange. They brought out another pair. This time I inspected them & they were scuffed up too. The clerk had the nerve to say, "Which one you think has less damage & looks better take that one." I said, "No, I'll take the refund. I'm not spending $200 on damaged sneakers." I walked over to Foot Locker to get the same pair, Got 10X better service too.

Shoe Carnival is located in the Market at Estrella Falls plaza. Shoes are separated by gender…read more There were some good deals on shoes. I did not notice a lot of smaller sizes. She can be ordered online but I do like to try things on before I do that. Limited styles and brand names. Ample shared parking. Wi-Fi is a larger stores available.

Highly recommend this place especially if you need shoes on a budget. My kids love the shoes here…read moreand we always find what they want. Everybody is friendly and attentive.

My wife loved the sandals she bought here. She had a bunion…read moreon her foot and needed a sandal that would not rub against it. She received personalised help and was very satisfied.

Very helpful in finding good shoes to treat various ailments in the foot. They've been in business…read morehere a long time they know what they're doing, and they have shoes that are properly set up with arch support and foot support to treat the maladies of the foot.

Famous Footwear .. Great prices and a huge selection of shoes…read more Famous Footwear is a large store with an even bigger selection of shoes. You always get a warm welcome as you enter the store, but more importantly Famous Footwear has excellent customer service, and I dont mean the typical "Hello can I help you?". The staff at Famous Footwear are willing to take the time to actually find out which shoe is most suitable, which makes for a great shopping experience. Famous Footwear rewards loyal customers with a discounts and the buy one get one half price is a great savings . The quality of merchandise and customer service is absolutely unrivalled. You have to check this store out if you ever need some shoes.

Store is clean, in busy shopping center with lots of things around but their prices are so high and…read moreoverpriced. No one asked us if we needed help and we were looking around in all sections for different people in our family, everything is marked up anywhere from $10-35 more than what you could find literally anywhere. Walked right next door to journeys - Birkenstocks $30 less. Husbands shoes $50 less, middle kids shoes $45 less. I don't understand why they're prices so high?

I'm not typically a Kohls fan. I feel their prices are steep and service is always meh at best…read more While I often see things I like I know I can find it elsewhere for a better deal. This time however we left with quite a few things. They had a great deal on juniors sweaters, some holiday decor and such. I did like they had a self checkout area since again this is where Kohls lacks. Their employees at other locations are slow as snails or they don't have enough employees to help with checkout. Today's experience went well. This location seems to have it more together.

I give this place five stars because of the ease they have provided at returning items from Amazon…read more It is so easy. They are nice and quick. And if you feel like it, go use the discounted coupons they give you for the store with your return receipt. Sometimes you find good deals.

Service is slow. Trying to get someone to help is difficult. Prices are good on some things but…read morenot even competitive with other shops.

Azucena was very helpful My son is so picky and she took the…read moretime to help me find the perfect shoe and the perfect size.

Customer service over the phone sucks. The store manager on Sat, May 24th sucks.Not helpful at all.read more

I had never been to this location, but I will never go back! I was treated soooo rudely by the…read morecashiers. A floor associate had told my friend and I that there was a promo that if you buy one pair of shoes, you get the second one 25% off. I did think it was weird there was no signage about this deal. I was buying my daughter a present but then I saw a pair I liked as well, so I thought maybe I would buy the second pair. As I was about to check out, the woman in front of me just had one pair to buy. The cashier told her about the special and asked if she wanted a second pair and the lady said no thanks. Then the cashier said well what if I offer you 50% off And she still said no. While I was waiting, I was wondering if I was going to get the same offer. When I got up there she didn't say anything so I asked if I could get 50%. She said no because that was only offered because she didn't already have a second pair. I was so confused, I nicely stated that it didn't really seem right and I'd like the same offer. She then asked the other cashier (not sure if it was a manger,) and I'm not kidding, she looked me up and down and said, "not for her!" I was in shock. I was about to leave the store without anything, but I wanted the shoes for my daughter so I at least got those. However, I have never been treated so rudely at a store and will NEVER go back!!

The employee was mean and didn't help and she was talking bad about the customer and I went to get…read morea shoes since there was nobody around helping so I got the shoe and she was being mean about it because I use the leader

Dnt get me wrong...loads of deals and great pricing. BOGO is always perfect when you have various…read morekids. But inventory is always available so linda a downside.