Illegal needy there at 8 pm, the door and website said close at 9pm. This unbelievably rude…read moreemployee opened the door and said we're closed and slammed the door shut in my face. Meanwhile there were 5 other parties walking around shopping. I went in anyways and continued to look for the items I drove there for. Absolutely disgusting and rude. Don't ever shop at this location.

My son and I went to purchase new shoes and we went to Shoe Palace on Northern. We walked in and…read morethere was only one other woman inside of the store and two employees just standing behind the counter chatting. No one greeted us or asked if we needed any help. We continued to walk around the store and still no one said a word to us so we left. I don't know what is going on with businesses today but it just seems to be the policy to ignore customers. I will not give my business to anyone who ignores their customers that bring them business. It's right down rude! So, if you're ok with rude to no service this place is for you other than that do not buy from Shoe Palace.

I am extremely disappointed with my experience. An employee told me that I could wear the shoes,…read moresee if they fit comfortably, break them in a bit, and return them if they didn't work out. Based on that information, I purchased the shoes. When I later attempted to return them, I was told the return could not be processed. While I understand that sometimes returns cannot be approved, my issue is with how I was treated. The employee handling the return was incredibly rude and dismissive. Instead of showing any concern or attempting to provide helpful customer service, she shrugged her shoulders as if she didn't care. It was unprofessional and disrespectful. The problem isn't just that the return was denied--it's that I was given information by an employee that led me to believe returning the shoes would be an option, and then I was treated poorly when I came back to the store. Customers deserve to be treated with respect, even when the answer is no. I hope management addresses both the misinformation and the unacceptable customer service.

Definitely one of the worst sneaker shops I've ever been to. I know Desert Sky is a sketchy mall…read morebut damn. No one greeted me. The sales people talked amongst themselves and looked at their cellphones. I grabbed a sneaker I wanted, sat, and waited for anyone. I had to get help. I asked for a size 10.5 & the clerk said they only had a 10. When the clerk came back, he said they just got a new shipment in & they have my size. He only gave me one sneaker to try on which I thought was weird. I'm not a hoodlum teenager looking to run out the door & I don't dress like one. When I got home to lace my sneakers the one I didn't try on was scuffed up. I felt duped. So I returned them the next day for an exchanged. Again, I wasn't welcomed. No smiles just faces of disgust. I asked for an exchange. They brought out another pair. This time I inspected them & they were scuffed up too. The clerk had the nerve to say, "Which one you think has less damage & looks better take that one." I said, "No, I'll take the refund. I'm not spending $200 on damaged sneakers." I walked over to Foot Locker to get the same pair, Got 10X better service too.

Service is slow. Trying to get someone to help is difficult. Prices are good on some things but…read morenot even competitive with other shops.

Azucena was very helpful My son is so picky and she took the…read moretime to help me find the perfect shoe and the perfect size.

They were never rude just busy.good selection of shoes . Service could need a bit more help…read more Store was very clean and easy to move around in a wheelchair. Plenty of parking

No real customer service. Asked for a particular pair of Nikes and they pointed across the store to…read morean aisle while three of them stood there talking.

Very rude staff, store is unorganized and it took me over 10 minutes for me and my family to get…read moresome help with some shoes

It's a cool little store but I have to say for the amount of clothes that you sale, which isn't a…read morewhole lot but it's enough, you would think there might be a fitting room... WRONG! I was told it was a shoe store and I would have to buy things, then go home to figure out what I want, then drive back to return something I don't want or that don't fit. Really??? How inconvenient is that? Let alone if you have kids and need them to try something on. This is something these stores should have even it's just a stall or two, it wouldn't be hard to do. Just makes me want to spend my money and tell people I know to spend their money elsewhere, like somewhere that might accommodate the customer a little more. Especially not living close to a location.

Customer service is mediocre. I have been a consistent customer since they opened phoenix and they…read moredon't know my name. I still go til this day because I love sneakers and street wear. Customer service is low. They do have dope streetwear products though. Prices are retail so it's not an issue and they have a lot of dope sale sneakers too

I've only ordered from them two times for both times as had success. Our recommend undefeated to…read morepeople. It went well for me. I don't know how it goes for others.

If you want a great pair of boots that will outlast you, go here. Customer service is great guys…read moreare very helpful! Machine that scans your feet to help you get the best fit. Women's work boots and stylish boots too! I will be coming back to purchase a pair for myself

We visited tonight, and a gentleman name James was on point. He had a handful of customers and he…read morewas working alone. He was attentive to everyone and he didn't show any frustration. He was very knowledgeable and provided high class service. Thank you James!

I've shopped here before and purchased shoes and sunglasses that I really like. However, this…read morelocation is now permanently closed. Save yourself a trip!

The customer service was excellent! I will certainly return…read morewhen needing a pair of shoes. Great Job!