BBQ Concepts was the greatest, they helped my wife to choose the absolute best Treager pellet grill for me and suggested some really useful tools and accessories to make my grilling experience even better. Thank you BBQ Concepts! read more

I will compliment them on the design and the products they sell but the quality of their work leaves much to be desired. The workers never showed up on the day/time scheduled. I took two days off work and they never showed up. Reschedule, don't show up then they come when I'm not home. Workmanship is sloppy, not sure how to add pictures to show but my 10 year old could paint better. MIght be an ok place to buy a grill or pellets from but don't let them build your outdoor kitchen. read more

Extremely friendly staff very knowledgeable. We went in for an igniter and they helped us out with the part . Highly recommend beautiful store . read more

This place is great! The staff here are extremely friendly and are very knowledgeable. They have everything you need or can get it to you. The customer service is top notch as well! I'm glad we got a awesome bbq store here in Vegas, it was much needed. read more

I had an appointment scheduled for an ESTIMATE. I scheduled it ahead of time, left work early to meet the guy. No show. I waited two days for a phone call with an explanation to reschedule, they never called. I call today to find out what happened and reschedule, and they tell me I didn't answer my phone the day he was supposed to come. So I felt bad and checked my phone records, not a single missed call after I was told he called me three times. I called back to let them know, find out what number they were calling, I felt bad at this point. Instead I was yelled at and told there where witnesses that he called and it must be a problem with my phone, etc. I could believe that if it was one phone call, but don't tell me I missed THREE phone calls and none registered even after confirming my number. Not a good business practice to blame the customer. Do your research. read more

Went to store to get some rubs as Christmas gifts for my son in law last year and this year for his birthday and had exceptional help in which rub and sauces to choose! Going back for rubs and sauces again this year! read more

The customer service here was absolutely amazing. I came into purchase a Traeger Bronson Pellet Smoker. I am relatively new to smoking and BBQ'ing but Omid, the salesman, was extremely helpful with every question I had. From the minute I asked my first question, I felt that they had hospitality that I haven't experienced before. Omid never tried to oversell me and was extremely proud of his work. I ended up purchasing the Traeger Bronson w/ a bag of free pellets, Traeger wood scraper, Traeger cleaning product and the grill cover. I definitely plan to come back here for anything else BBQ related. read more

I first called because I had a few questions about bbq rubs and sauces. The gentleman that answered the phone was very helpful Answered all my questions and was very nice. I went into the store today I was warmly greeted by two brothers. They had a larger selection than I expected a lot of rubs and sauces that you just can't get anywhere. So I asked for their opinion on a few things they were very knowledgeable very helpful. I'll definitely be back soon. read more

Omid is a great sales rep. He is very knowledgeable and they installed our grill professionally. They had to do some retrofitting and the finished product came out beautifully. We highly recommend BBQ Concepts. read more

Place is great Emon was super helpful getting me set up with the right grill. I really can't say enough good things about this place, I strongly recommend it! read more

I have gone to BBQ Concepts for several grill and outdoor patio accessories. Always friendly, helpful, and informative. Great selection, too. Will definitely continue to be the "go to" for any BBQ needs. Thanks read more

What a great experience!!! Went here looking for a replacement part for my Traeger grill. Couldn't believe the service I got from Emon. Instead of just taking my money, he took the time to see if it was still under warranty. Turns out it was even thou I bought it somewhere else. These guys are awesome!!! Won't go anywhere else for my BBQ needs nor should you... their honest and trustworthy!! read more

This place one of a kind. You get the most upfront honest people who look out for you and all your bbq needs! I'll definitely be back!

I LOVE my new grill set up! Omid and his team were super helpful from the design aspect to scheduling and set up. The customer service at BBQ Concepts was top-notch. There were a few bumps on the road to my new grill set up (on the manufacturer side, not BBQ Concepts) and Omid was extremely accommodating and worked very hard to make sure I got what I wanted. Great service, super professional, would definitely recommend working with BBQ Concepts. read more

The guys are super helpful and knowledgeable. GREAT customer service. Also excellent follow-up. Would definitely recommend these professionals. read more

I'd love to give more stars!!!!! We were looking for a wood pellet smoker. After looking online, we knew what brand but werent sure about features. These guys are great. Omid knows his stuff. He explained all the features of the different models and was by far one of the most helpful sales people I've ever dealt with. We got a great grill and will definitely be going back for accessories. When I get ready for my outdoor kitchen they'll definitely get my business. read more

If I could give this place zero stars I would. I went in there and nobody seemed to know what they were talking about?? No one greeted me at the door, I actually had to walk all the way up to the desk to get some help. All I wanted was some rubs to put on a Brisket and not one person could give me a review on some rubs couldn't tell me if it was sweet or hot or whatever. You're selling this stuff in your store you should know these things... then I tried to get some information on some bbq tools of course again no one could help me. Very unprofessional, use of phones, no costumer service, it was staffed by kids... needless to say I will not be coming back to Bbq concepts this place is a JOKE! read more

We have been dealing with bbq concepts for a few years now and there staff is very easy to work with and always ready for a challenge. I would recommend them to anyone of my clients any day. Thank you BBQ Concepts. read more

Had John out to my home to help me fix my Evo grill that we just purchased for $3900. We purchased it from another company before we knew this company. Since day one we could not get this grill to work (60 plus days). We had the gas company out, our pool company to check the line they ran and the company we bought it from, and no one had answers to what was wrong. I found John from another source of friends and called to explain what the issue was before I ripped the grill out. We set up a service call the following day and John was there. John did his research with Evo grill before arrival and when he opened up the grill we found the problem. It was not the gas or the pool companies issue, it was the company that sold it to us. We bought a gas supplied system and says on our paperwork, but the company delivered and installed a propane supplied grill. John had the parts to transfer it over to gas and within a few minutes the grill was working. We called the other company we bought from to complain and the owner, was not having it and said John was wrong. I told him how was John wrong when he fixed the issue. Then the started blaming the sales rep that he must have given us the wrong unit. I asked for a discount from that company, but he refused of course. I now know who I will be calling when any of my grills goes out and I have three. Thank you John for making me not hate my Evo grill. read more

See all

I would just like to say had nothing but a pleasant experience at the store. Went in yesterday 09/05/2019 just to look at some rubs and ask a few questions about Traeger grills. Was greeted as soon as I entered the store and was helped right away. The two gentleman Omid and Emon were very helpful and knowledgeable. I ended up purchasing pellets, rub and a cover for my Traeger. Had such a pleasant experience I will definitely return there to shop in the future. I also recommended the store to a friend and will continue to recommend it to others. read more

I had a mixed experience with this company. The end result (after finishing our install ourselves, they failed to level the refrigerator or put screws into the drawer, door combo- they just placed it in the opening?) looks great. The sales staff lies and will tell you they do "light electrical" they, including John, actually told me how the extra outlet would look being flush with the wall and not bulky like other outlets but will then lie to your face and tell you they never said they did electrical and expect you to pay an electrician. You can talk to the Owner, John, who will tell you that he "already ate his sales staff other mistakes on the job so he is not doing anything else for you". As an owner he takes no responsibility for his staff and what they tell customers. The lack of communication at each step after the initial drop of the box was very poor. I had to leave the gate unlocked and open just in case these people may show up which was an issue for my animals. Overall, I would rather do business with a respectable company that follows through on what they say they are going to do and has owners that actually care about their customers and not just their bottom line. read more

Selection and customer service is top notch. Store employees will walk you through free samples of rubs and sauces with suggestions and advice. read more

Omid (sales) and Zane (installation) did a spectacular job on a new BBQ and outside refrigerator installation. They went the extra mile and overcame a challenging set of conditions. Omid and Zane were innovative, thoughtful, skilled and meticulous in their execution. I am in their debt for a truly above and beyond installation. read more

Very satisfied with our experience at BBQ Concepts. From the beginning John and Omid were very helpful in helping us design a bbq island that would fit in our backyard. The finished product looks like it was built with the house just like they said it would look. I highly recommend BBQ Concepts to anybody looking to add the perfect custom bbq for their backyard. read more

Finally a local BBQ business that knows their stuff and truly cares about your satisfaction! They are honest and reliable and want to work hard to make sure the customer is happy. My experience with John has been great, he is extremely knowledgeable and always available. I highly recommend BBQ concepts for all your BBQ needs, these guys are great! read more

Great customer service! Omid was so helpful and informative on the grill we purchased. Will definitely come again.

We were looking for a BBQ store to merely purchase a rib rack when we stumbled upon the newly opened BBQ Concepts. Omid was technically closed but opened the store for us and we were so impressed with both him and the shop that we purchased a Traeger Wood Fired Grill! Omid waited for us leave and come back with our payment even though he was already closed! Omid went out of his way with his kindness and information. We will for sure be back to try all of the awesome rubs and wood chips! They even build outdoor kitchens! read more