I made what I thought was my yearly appointment which my insurance covers with a $10.00 copay…read more The staff and Doctor I thought were great. The tech did most of the tests with me and then at one point she brought me out to the hallway and put my up to a machine. I had never seen that before and wasn't sure what it was. But didn't think to much about it. The Doctor came in and stated everything looked good same as last year. A few little floaters and the beginning of cataracts, said the same thing last year, gave me a script for glasses, same as last year. Went out to pay my copay. The lady at the desk said they weren't sure what the bill was due to they had to process it through my insurance. My eyes were dilated so again just went on my merry way. 3 weeks later I get a bill for $165.00. I was very confused. Called them. The first lady stated that it looked like they put it through the wrong insurance as she can see the one from last year. Then I got a call from another lady that stated yes, it was the way it was coded and that to put it through the other insurance would be a difficult, but she will pass it along to someone for further explanation. Then I get a woman called Mona, she stated that the Doctor determined it was medical (even though he saw me for about 5 minutes). I said just to put it through my other insurance. She said that's insurance fraud. So I said well, I'm not paying it, have the tech pay for it. She said no, we can't due that and hung up on me. Then I get a text from a collection company, I saw the Doctor on 6/22/2026. After calling both insurance places. I'm stuck with the bill. They never communicated to me that I would have a bill and that my eye appointment was a medical issue. The refraction test is extra that was not communicated as well nor did I get the results from it. They did say that they will take $29.00 off for the refraction. Make sure you ask questions and don't assume. Needless to say I will not be back , its a shame due to that I really liked the Doctor.

I was referred to the Texas Regional Eye Center years ago for cataract surgery, but didn't do…read moreanything about it. WHY DID I WAIT SO LONG? Each staff member was friendly and helpful, and Dr. Young was kind and professional. My surgery was two days ago -- easy and painless, and less than two hours from walking in to walking out. The result was immediate. I was almost blind in my left eye, and now it has 20/20 vision both near and far. The whole experience was incredible! Thank you!

Dr. Hand is an expert. He is experienced in his field and is wonderful with children. My daughter…read moreneeded glasses and it was such a blessing to find this office. The receptionist was so friendly and helpful that I knew this was the right place for us. Talking to her on the phone I could tell that they actually care about their patients and I wouldn't be just another number to them. We will definitely go back to them and highly recommend them.

Great Doctor. One of the best I have been to. He has true concern for my vision and my eye health…read more I do not have vision insurance and the prices were very affordable for my exam and contacts! Will be going back for my next check up.

Customer service from their optical store is #1! Daniel and Ariana go out of their way to listen…read moreand help you pick out the best eyewear - and as a bonus - they will help with repair! I have shopped all over Cstat and they are the best!

Fantastic quality of care. Going to Dr. Shini for more than 20 years now. This is the one provider…read morein town who never failed us...always on time, amazing professional eye insights, patient-centered service, comprehensive yet reasonable approach. Did I say his personality is grounded, friendly, educated and truly oriented towards client needs? Keeps up to date with the latest in his training area. Their new location is carefully and aesthetically planned! I highly recommend him to friends and colleagues.

The team at Crystal Vision Center is awesome !!!! Highly skilled staff. Super friendly and a great…read moreselection of glasses for the consumer. I would highly recommend the Crystal Vision Center. 5 stars

What a fantabulous experience I had at Crystal Vision Center!! Now granted I had LASIK over 20…read moreyears ago I still like to check on my eye health every 3-5 years. From making my appt. online to the text communication everything was great. When I arrived, I was greatly promptly by the receptionist. My eye technician was Alecia. She was the sweetest young woman ever. She was very thorough in explaining all the procedures I was going to have done. She even recommended some eye drops that were better than my current ones. Dr. Mays was equally as great. He blew my mind as he told me I sleep w/ my eyes only 3/4 off the way shut & this could be creating some dryness !! WHAT ?!?! No one has EVER told me that, including the follow up at my LASIK center. He recommended several ways for me to address this. I highly recommend Crystal Vision & their team for all your vision & eye needs. I wish more businesses were this customer focused !!!

Everything went very well. Dr. Scasta is very thorough and knowledgeable. Her office staff is…read moreefficient and very customer service oriented. Would definitely recommend.

I need to have my eyes examine and I call my eye doctor and receive a shock. The earliest…read more appointment I can get was for January 2025. So I try Scasta Family care got an appointment in a few days. The examination was complete and it took an hour. I was very pleased with the professional treatment that I received. If you need your eyes checked here is a place to consider.

i've been there for three visits now and every time I am treated with respect kindness and they're…read morealways willing to assist me with what glasses make me look my best. I really appreciate that second opinion m, it really helps!

Urban Optics remains the top tier optometry practice in Central Texas. I am still traveling from…read moreAustin to beat the scammy, overrated places over there. Hunter was exceptionally accommodating and got me from the waiting room to the doctor's office in no time. Dr. McClain is a no frills, straight to the point guy -- incredibly thoughtful, too. The phone staff is awesome, especially Addison. Thank god there is no automated system...this is where Urban Optics goes above and beyond. The contact fitting went super well (once again thanks to Hunter) and I'm loving the dailies Dr. McClain picked out. There are no hidden costs here -- everything is upfront and clear. I never felt as if I was being price gouged. I even got a $3,000 eye drop prescription for $0 (thanks to the doc and my insurance). I'm happy to call this place my favorite optometry practice! Maribel(?) was super nice up front & I'm grateful she cleaned my glasses for me before my appointment (I have a hand tremor). See y'all next year!

Dr. Koch and staff are so friendly and welcoming! They are on top of everything that pertains to…read moreyour eye care! It had been a few years since I had been to see Dr. Koch and he remembered me! A slight adjustment was made to my prescription which old age will do! THANK YOU ALL! I won't be so long in coming back in the future!

This is my favorite eye care provider. They take time to listen and explain everything so we…read moreunderstand what is happening with our eyes. The office staff are always kind and very accommodating.

Scheduled my annual free eye exam (covered by my insurance). Told before exam I needed to have a…read more"refraction test" ($89 extra) and a "OCT Nerve" test ($110 extra) and a "EB Sight Sync" test ($49 extra). Was told that $68 of these tests would not be covered by my insurance. After my exam I was told that I still owe $149 out-of-pocket. Also, I was prescribed new lenses for $695. For the prior two years my insurance covered my lenses but now their new lab supposedly does not take my insurance. Was never told this prior to my exam knowing what insurance I have. Got a better quality lens for $168 out-of-pocket at Walmart Vision Center. My appointment was at 1:30. Actually saw the doctor at 2:45, and then spent another hour discussing and arguing about the charges and insurance coverage. This was a terrible experience and I will not be going back there again. Make sure you discuss all costs and have your insurance evaluated before going there! I think they push unnecessary charges also.

I have been going to Eye Care Center for several years and have been very pleased. They are…read moreprofessional and caring and their staff are great. I highly recommend them.