Right off route 6, plenty of parking. Quite the selection of couches and chairs on the floor plan…read more Price was a little high for me, but they emphaisize on the fact they can customize any design you like. I was greeted by a saleswoman after trying out a couple couches, she gave me a point person to speak too if there was any serious inquiries I wanted to talk about but other than that I was there to browse. Mostly was looking for a dresser but only found one on floor that just wasn't deep enough for me. There was a sign on the front door that there was a memorial day special however it was not mentioned when talking. Higher end furniture if that is what you are looking for. Friendly sales women.

Horrific service. Bought a sectional last August, and all agree, including their rep that the seat…read morecover was defective when delivered in Jan. They ordered a new cover but the wrong piece was shipped in March. Now told it could take another 28 weeks to get a cover. BUYER BEWARE

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

Staff was super friendly and accommodating with my young daughter who came in the store with me. We…read moregot a couple appliances and would definitely come back here.

I recently renovated my four-season porch/entryway, and I needed some furniture to fill the space…read moreand make it functional space for organizing and just hanging out. I'm on the North Shore, so I started out with a trip to "Robert's", thinking I could get what I wanted on the cheap. Unfortunately, that place was a mess, and their furniture was overpriced for what it was. I kept driving down Route 1 and happened upon B&P's. There, I found better options, but at insane prices. I was dejected and turned around to come back North when I spotted the Cort Furniture Outlet sign. I walked in and Jay gave me the lay of the land. He explained the business model - the furniture that gets returned from the rental business ends up there at pretty impressive prices. This furniture was all great quality... it would have to be if it's going to be moved around from rental to rental. I bought a couple of pieces for at least a quarter of what I would have paid even at the lower-quality spot for something brand new. The only potential wrinkle is that delivery is $$$, but the delivery guys were a precision team. My furniture was heavy. Really heavy, but they made quick work of bringing them up a half flight of stairs, positioning them exactly where I directed, and they took off as quickly and quietly as they arrived. I couldn't be happier with the high quality pieces that now anchor my room!

They had a broken 4 poster for 6 weeks, doesn't respond to calls, texts, emails. When I finally…read moregot ahold of him, he said he had 2 and 3 thousand dollar jobs; didn't when he would get to it...went to the shop and picked it up. Found a great guy, who responsed and fixed it quickly. The absolute worst.

Our 150 year old dining room table is ready for the next generation thanks to the work done at the…read moreBarn at 17. In fact additional leaves also were crafted to lengthen the table. They blend in as if they had always been there. We strongly recommend Dan and his shop to anyone who cares about restoration as much as does Dan. He is straightforward and has high standards and a lot of pride in his work.

Amazing furnitures! Great costumer service and super nice staff! We've been going to Manzel since…read more2015. We have bought multiple pieces from them and cannot say enough about the quality of the woods! I love the natural looking style of their furniture! Just go check it out!

We got another beautiful piece and we just as pleased as the very first time!…read more Thank you all!

Recently installed landscaping on our property...did a lot of research and calling around…read more We used all of our material (loam/mulch/stone) from Garden World. Very competitive price but the absolute *BEST* material. The color and nutrients were awesome, a month and half later it still looks new. Really happy with the results and quality. Joe (the owner) was super helpful in instructing us how to get the best results (which we are seeing). He answers the phone every single time you call and his delivery guys make things work even last minute. Really professional, excellent quality and competitive price. With all of the options around the north shore for landscaping supply, use these guys - they're fast, responsive and have A+ quality stuff for the same price as other folks who sell lesser quality. Thanks Joe and team!

On late Thursday afternoon I called about an order of stone as well as a delivery to Beverly. Not…read moreonly was the owner extremely informative, he also gave me a perfect description of the product I was interest in having delivered. Stone product, sight unseen was absolutely fantastic. He gave me a Sunday morning delivery time of 8:30AM and his driver showed up right as expected. The driver was polite, courteous and very respectful on our property. I had searched local-20 mile stone supply companies and am so glad with the decision I made. Believe it or not, the delivery charge was only $10 more than companies one town over from me. I highly recommend Garden World in Saugus. Dr. Susan Carnevale Beverly

I had a great experience a couple of years ago when purchasing a dining room table that I have been…read morepleased with, so I returned to purchase a couch after buying my first house in August 2020. I bought a sectional on September 7, 2020 to be delivered in 8-10 weeks. It was delayed from a November delivery to January 2021, and now again to March 2021. That will be 7 months. And I would not be surprised if it was delayed again. The COVID manufacturing delays are killing me so much that I ended up just buying a cheap couch from Wayfair because I was tired of having nothing to sit on in my living room. It arrived in literally 3 business days. It is taking everything in my willpower to not cancel the couch delivery altogether. I wish there was more they could do. I would recommend that anyone who wants major furniture pieces right away to not plan on B&P delivering quickly.

The service in floor sales is excellent....that's where it ends. We purchased 2 oversized electric…read morerecliners with the extended "protection plan" in October 12, 2025. The cost was per recliner. After a couple of months I started with extreme lower back pain and shoulder pain and could feel the wood on the lower part of the recliner digging into my lower back. I spoke to the sales person who recommended we call the home service dept. A service person came out on 6/20/26 and examined the chairs, took pictures. The FOAM IN THE LOWER BACKS AND FOOT RESTS is FAILING and the springs are SAGGING!!! These chairs are 8 months old. I asked the Service Tech if we could have a credit for the chairs and buy a sofa. He said he would put in a request for that. I received a call today from the Service Dept., my request was not mentioned and they we sending parts for the chairs. I also had purchased the PROTECTION PLAN!!! I was told no credit for the purchase and because the chairs were more than 30 DAYS IN MY HOME.... nothing could be done! Why did i purchase a protection plan????????????