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    Garden World

    3.6 (8 reviews)

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.6
    (580 reviews)
    3.7 km
    $$
    Offers payment plans
    Established in 1991

    I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

    I purchased some leather chairs that fell apart from Bob's. I bought the goof constitutional…read morespeaking warranty which they did not honor, enclosed as a picture of the bedroom dresser I bought, and what the material they used to make itsfrom it basically cardboard

    Photos
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Bernie & Phyl's Furniture

    Bernie & Phyl's Furniture

    1.9
    (261 reviews)
    1.7 km
    $$

    I had a great experience a couple of years ago when purchasing a dining room table that I have been…read morepleased with, so I returned to purchase a couch after buying my first house in August 2020. I bought a sectional on September 7, 2020 to be delivered in 8-10 weeks. It was delayed from a November delivery to January 2021, and now again to March 2021. That will be 7 months. And I would not be surprised if it was delayed again. The COVID manufacturing delays are killing me so much that I ended up just buying a cheap couch from Wayfair because I was tired of having nothing to sit on in my living room. It arrived in literally 3 business days. It is taking everything in my willpower to not cancel the couch delivery altogether. I wish there was more they could do. I would recommend that anyone who wants major furniture pieces right away to not plan on B&P delivering quickly.

    image in comments I…read moream extremely disappointed with my experience with Bernie & Phyl's customer service and their handling of my furniture protection plan. When we purchased our couch, we also paid for an extended warranty/protection plan because we wanted peace of mind. A while back, one of the couch cushions developed a tear, and Bernie & Phyl's replaced it. At no point during that process was I told that the replacement was being provided as a "one-time courtesy" under the manufacturer's warranty or that accepting it would affect any future warranty claims. Unfortunately, another cushion has now developed the same issue. When I contacted customer service, I was told the repair would not be covered because the previous replacement counted as a one-time courtesy. This was the very first time anyone had mentioned that limitation. Had I been informed from the beginning, I could have made an informed decision and understood exactly what my warranty did and did not cover. What made the experience even worse was the customer service. While I was explaining my concerns and trying to understand the decision, the representative ended the call and hung up on me. That level of service is completely unacceptable and not what I expected from a company with Bernie & Phyl's reputation. I feel misled about the protection plan I purchased and disappointed by the lack of transparency. I paid extra expecting support if problems arose, but instead I was left feeling that important information was withheld and that my concerns were simply dismissed. I hope Bernie & Phyl's reviews both my warranty claim and the customer service interaction. At a minimum, I believe customers deserve clear communication about what their warranty covers before decisions are made that affect future claims. Until this issue is addressed, I cannot recommend purchasing the extended protection plan based on my experience. ps sent an email to them and have them a.month to respond and resolve this and they did not even respond.

    Photos
    Stain
    Stain
    Delivered with one cushion covered in the wrong custom fabric
    Delivered with one cushion covered in the wrong custom fabric
    Bernie & Phyl's Furniture

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    Melrose Oriental Rug Co

    Melrose Oriental Rug Co

    4.9
    (74 reviews)
    3.2 km
    $$

    Back in April, my wife "tasked" me with finding a new oriental rug for our living room. Based on…read moretheir outstanding reviews, I went to MOR and met David Mouradian, the face and, dare I say, personality of this family-owned business. After showing him pictures of our living room and explaining what we seemed to like, David showed me about 10-12 rugs and was very helpful explaining the differences between the styles/patterns, manufacture and quality, as well as appropriate sizing. With his guidance, I boiled it down to four and arranged to have them delivered to the house so we could see what they looked like with our furniture & colors (btw, I highly recommend doing this). My wife and I were so blown away, by how the rugs transformed the room, that we decided to buy one for our dining room as well. Both are hand-woven, tribal patterns from Afghanistan. Since then, I've taken four older rugs in for cleaning and one fringe repair....they look great! David and his team are exceptional at what they do. I could not be happier to have found and worked with a business like this - great experience all around!!

    If you are simply buying a rug Melrose Oriental is fine. Nice selection to choose from…read more I brought a rug in to be cleaned and it was returned to me damaged. I understand you sign a waiver that states they can't guarantee spots will be removed but in my case they removed the dye from the rug, briefly mentioned it to me when I picked up my rug, never showed me what happened, and still charged me for the full cleaning despite damaging my rug. It seems like whoever was doing the cleaning didn't have enough expertise to know how to treat or clean my rug and irreparably damaged it. The fact that I was still charged the full amount for the cleaning felt disingenuous. They clearly knew they had damaged the rug as they mentioned it to me upon pick up. Not showing me the area affected when I was there felt like they were trying to hide their mistake. Be very cautious when you bring rugs here to be cleaned.

    Photos
    This is how the carpet was retuned to me. These spots were not present when I brought it in.
    This is how the carpet was retuned to me. These spots were not present when I brought it in.
    This is the carpet I brought in
    This is the carpet I brought in
    Melrose Oriental Rug Co

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    Garden World - homeandgarden - Updated July 2026

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