Very comfy mattress and excellent customer service through all aspects of our purchase, including…read moredelivery. Thank you, Ronnie for your guidance and kindness. B. Freedman Miami/Boston

Service Second to None!! I was looking for a Kingsdown mattress and Mattress World was the only…read morelocal dealer for the brand. Kevin and Ronnie were great to work with. We stopped by the store on a Saturday and spent a couple of hours trying out all types of mattresses. We eventually settled on the Kingsdown Manta which was one of the most expensive mattresses in the store. These guys were all about giving you the information that you needed and letting you make the decision. No high pressure sales tactics here - just good old customer service and fair prices. I highly recommend Mattress World for your next mattress purchase.

The service was great, the couch I picked out is awesome, I love it. And I saved $400 bucks on top…read moreof it. Rich took care of everything I needed, really nice guy. Teddy

This review will be 3 different times in one…read more 3/5 Finally stopped in MLs mostly to browse. Turned out they had a lot of nice inexpensive furniture. I bought a media table for my TV, couch with built in chaise, coffee table end table set and a dinette set with 2 red chairs and 2 grey chairs that I think will look fantastic in my condo. 3/19 Received a call from MLs saying they can't do the red and grey chairs. Either 1 of each color or all brown. I asked to speak to the manager. Mike gave me the song and dance about trying to get what I ordered. Unbeknownst to me. I asked if I choose different colors then what I wanted can I get a discount? He repeatedly said all brown or 1 of each color. I asked why he waited until the day before my delivery to tell me I can't have what I ordered and that I'd be willing to change it if he offered me a discount. He begrudgingly gave me a whopping $10 off the $249 dinette set. Now you have to realize that when I was in the store he told me about all the real estate he owns and that his kids go to private school. I did not read any previous reviews of this store until today but I'll leave that up to you. I'm just aggravated that they waited until now to tell me. I chose those colors for a reason. Delivery tomorrow. Review to follow...

I'm a little behind writing this review since I purchased my furniture about a month ago in…read moreSeptember, but as they say, better late than never! I'll start by admitting I was incredibly indecisive during the entire furniture-shopping process. It had been over 15 years since I last bought furniture, so the thought of making the right choice was both overwhelming and a little scary. I wanted quality, style, and value, and I'm happy to say I found all threat Adams Furniture! I want to highlight the patience and professionalism of the sales associates who helped me. Marco (I hope I have his name right -- green eyes!) was so helpful, relatable, and understanding during my decision-making process. But it was Taha who truly stole the show. From start to finish and even long after my furniture was delivered, his service was nothing short of exceptional. Taha didn't stop helping once the sale was complete. He continued to assist me even after my furniture was in my home, offering ideas for color palettes and helping me figure out the best way to rearrange my living room. When I was considering returning my original purchase for a new arrival, they were so accommodating and explained that while there would be a delivery fee for the exchange, the fact that the option even existed spoke volumes. Many stores don't offer that kind of flexibility. In the end, I decided to keep my original pieces. The furniture is beautiful, reliable, and more affordable than many other places I looked. And the service? Unmatched. Taha treated me like a valued returning customer from the moment I walked in with incredible hospitality and a welcoming approach. He remembered my name, offered snacks and a non-alcoholic beverage during my lengthy visits, and created a warm, welcoming environment that made the whole experience enjoyable. He never made me feel like he was judging me for my indecisiveness or inability to choose something right away. What really says it all is that I actually cancelled an order I had placed at another store because Taha's personable presence, honesty, and professionalism made me trust him and trust the quality of what I was buying. Because of that, he earned my loyalty. Now, almost a month later, I'm still happy with my purchase! Thank you Taha! I can confidently say I'll be coming back here for any future furniture needs. Trust is everything in a big purchase like this, and they've absolutely earned mine. I ended up getting the Draycoll loveseat and sofa recliner by Ashley. One thing I also appreciated was that this review came from my own volition -- they didn't harass me to write a review, which makes this an even more honest one. Lastly, if you are using one of those buy now, pay later options, just make sure to read the fine print and understand the commitment you are making. Happy shopping! September 2025 -Nathalie D

This company is a fraud. They did a total bait and switch when I purchased a bedroom set. The…read moretotal for the set was $1,800 and the sales person set up payment arrangements so I could pay over 4 months interest free. The payments had to come out as an EFT from a checking account and they would not accept a debit card. Every two weeks for 4 months and the purchase would be paid in full. I made a cash payment of $300 at the time, which was never noted on the receipt. They took that money to pay for delivery and take away of the old mattress. Once the 4 months were up they continued to take payments and when I called the credit company I was told I needed to pay the full amount of $5,000 which was the amount of credit I was approved for on the date of purchase. I refused to pay any additional as I never used the remainder of the credit. They tried again after I put a stop payment on my account, then tried to put a payment through the debit card they refused to use initially. I was made aware on the purchase date that if I did not pay in full over the 4 months that the interest rate would be 50%. Absolutely outrageous!! The credit company tried to negotiate over the phone to get any amount they could to fulfill the total of $5,000. I am still fighting to get the payments back and resolve this matter. DO NOT TRUST ADAMS FURNITURE OF IT'S SALES ASSOCIATES.

Waited 3 hrs for sofa delivery that never arrived even though got text confirmation on the 3hr…read morewindow it would be delivered. When I called, they said the sofa arrived broken to their warehouse last night and they were trying to fix it before delivering. I asked why no one called me to tell me of an issue or delay and they were going to deliver a broken sofa to me? They Said I would probably want a new one and they would order a new one for me but it will be a while! No one was going to call me about a delay or issue! They were going to deliver a damaged product! Asked for a refund. Manager said 5-7 days.

I wanted to take a moment to share my experience with Raymour & Flanigan Furniture and Mattress…read moreStore regarding a recent purchase. My wife and I visited several furniture stores before deciding to shop here, and from the moment we arrived, we were warmly welcomed by Brian Lieb. He was extremely courteous, professional, and attentive throughout our visit. My wife had countless questions, and Brian patiently answered every one of them without hesitation. He walked us through the store, explained everything in detail, and made the entire experience comfortable and enjoyable. We ultimately purchased a loveseat, two chairs, and a small table that was perfect for our needs. The table was a floor model offered at 50% off. However, since it was a floor piece, it was not eligible for delivery, so I returned two days later to pick it up. That's where the issue began. When I arrived, Brian was assisting another customer, so I checked in with customer service and was directed to the pickup area. After waiting about 10 minutes, I was told the loading team was on lunch break and that it would take another 15 minutes. Initially, I was understanding, but after 30 minutes, I followed up again and was informed that the table was still on the showroom floor and had not yet been brought to the pickup area. During this time, I noticed other customers receiving large furniture pickups while I continued to wait. After nearly an hour with no clear communication or progress, I became frustrated and decided to cancel the pickup. The refund was processed, and I left feeling disappointed and concerned about the level of service. At that point, I was even considering canceling the entire order. What stood out most was that no one followed up after the cancellation to understand what went wrong. However, the turning point came the next day. Brian personally called me--on his day off, and even on his birthday--to apologize and explain that this situation was a one-time issue. His willingness to go above and beyond to make things right truly stood out and restored my confidence in the company. Because of his effort, I decided to give them another chance and repurchased the table online. There was a minor scheduling error with the delivery date, but Brian responded immediately, corrected the issue, and ensured everything was delivered as requested. He even worked with his manager to provide an additional discount on the floor model. In the end, everything arrived properly and met our expectations. If it weren't for Brian, I would have canceled the entire order. His professionalism, dedication, and genuine commitment to customer service made all the difference. With over 20 years of experience in customer service myself, I can confidently say that Brian is a tremendous asset to the company. Thank you, Brian, for going above and beyond

Quite well organized for a Big Lots, the shelves were stocked properly and the aisles were clear…read more It was easy enough to make my way around the store and look for a few things that I had on my little shopping list. Prices are well marked and the displays are good. I got a few things for my apartment including a shower curtain and a bath mat, plus some greeting cards for a pretty good price. Big Lots probably falls between a Dollar General and Walmart for prices. It's good, but you can possibly do better if you're willing to make effort. But for me, this was easy and convenient and A-OK.

Tisk Tisk Tisk, just as you think Big Lots might be getting their act together..... Ahhh NOPE! So…read moreafter the last review I left Big Lots started looking a little better and tidier. Not quite there but was definitely heading in the right direction. Then today just about an hour ago I was standing in line ready to cash out. Now when I say line you probably think 4 maybe 5 people tops, right??? WRONG AGAIN! There was about 9 or 10 of us waiting in line, which is completely crazy because if I counted right there are 6 registers none of which had signs saying broken! So there's an older woman whose working the register and she doing her best to go with the flow. People started getting fidgety and this guy says loudly "somebody should help the lady behind the counter, cause you're all just sitting there and starring at her do all the work? So then I'm sure you all know the fe Fi fo fum giant jerk who thinks he's like an amazing manager or something but he's completely useless, he in his most professional voice possible yells to the customer "shut up scumb bag" the man then proceeded to tell him to step outside and see who the scumb bag is. This wasn't the first time I've seen him treat homeless customers this way. He's always passing judgement or picking fights with the homeless people around here. They don't bother anyone, honestly I think it makes him feel better to pick on those who have it harder than he does. He's definitely not the type of person I would want to be running any store I owned. It just makes Big Lots look bad and look like they approve of how judgemental he is and how poorly he treats certain customers. This specific homeless man is always in the store and I always see him paying for his merchandise and being so polite to everyone. Of course the giant useless jerk didn't go outside an no one proceeded to help the poor lady! I swear everytime I come to this location things get worse and worse. It should be called "Big Lots Circus."

Xavier is amazing! That man deserves a raise. We purchased furniture from a different Bobs last…read moreyear and the salesperson there was *not* great so we were very nervous attempting to shop this time. Thankfully Xavier was the one for us that day! We told him what we needed, the dimensions that would work, and the color palate. He wandered around with us while we sat on and measured everything. He showed us things, we showed him things and generally had a really fun time together for several hours on the showroom floor. We purchased several pieces of furniture on our Bob's credit card. I think we were like $50 over the limit and I was asked if I wanted a one time credit increase. I was NOT made aware there would be a hard impact which really REALLY angers me and is something the manager should have explained. I would have just paid the $50 and saved the credit hit. Like think that through folks... Anyway, we made our order and had to wait for manager approval. That is one I don't understand like another reviewer wrote - is it a sales tactic or do you just not trust your salespeople? Regardless, we are really grateful for Xavier spending time with us to find the perfect furniture pieces for our new home. The delivery was another issue entirely. Our closing date was pushed back so I was easily able to reschedule my delivery the first time. I was also informed we could select our delivery window the day before. On the day before delivery, we were told our delivery was slotted for 7am-10am. That wasn't going to work because we had our movers scheduled. I called. I used the chat feature. I emailed. I was told from the chat feature that someone in management would reach out to me by 4pm. At 5pm I asked how much longer. At 7pm I followed up again. At 10pm one more time but alas their customer service was closed. I had to rearrange my entire morning for the delivery to show up at 945am. The men who delivered were great. They were careful with our newly refinished wood floors, set the furniture up exactly how and where I wanted it and cleaned out all the associated trash. Sadly one of the pieces wouldn't fit through the doorway to the room we needed and had to send it back. Customer service called me to confirm the return of that piece and that I would be receiving a credit on my first statement. All in all the delivery was a success.

I had a great experience with Bruno who in detail provided recommendations and wasn't just trying…read moreto get a sale (as you know is oftentimes the case). I'd recommend going to him specifically if you're in need of assistance!

I'd like to let people know how happy I was with the service I received at mattress firm. The sales…read moreperson's name was Lili and she was friendly and knowledgeable and helped me to pick out what I thought was gonna be the perfect mattress. Since they didn't have that exact mattress in the store, she said if I needed to exchange it, I could do so for free. I spent a lot of money and I got a purple mattress and found out later that it was too soft for me. I went back to see her and she quickly helped me figure out how to exchange it for another mattress that was brought to my house and the other one taken away. Thank you mattress firm for having a great employee such as Lili! Peter

I have never had a better experience in my life buying furniture or mattress. The manager Lynn, is…read moreoutstanding she really cares about customer service and satisfying the customer more than anyone I have met in a long time. Unfortunately that's a become a rare trait in a salesperson these days. Thank you Lynn, my mother in-law is very happy with the mattress you helped me pick out. I will tell anyone looking for a mattress about you and this store. Thank you, very much and god bless you! Larry