I'm a Realtor in Jacksonville and the seller had called Beaches AC to investigate the noisy condensing unit at the TH. Beaches said it was an older unit and the noisy condition was normal for an old unit like that. My buyer didn't accept that and so called another company that found a leak and it was 10 lbs low on coolant and when repaired it ran very quietly. Beaches clearly had an incompetent technician or didn't want to repair it. read more

HORRIBLE!!!!! I have been trying to get my AC fixed since Februrary. They don't come out when they say they will, they have flat out lied to me, they don't return calls and they do not stand behind their work/parts. They replaced my compressor and charged me a fee for freon removal and the unit didn't last a week. It has been months trying to get them to put a new one in. NOW, finally (it is JUNE) they are coming out to re-replace the same unit they already did and they are charging me again for freon removal $400. DON'T USE THIS PEOPLE!!!! read more

Efficient and reliable. They arrived on time And was neat and clean. I would definitely use them again. read more

American Home Shield selected them. They told me our a/c part was covered by AHS but that it would cost us approximately $900 to refill our a/c with refrigerant. Called another company that confirmed the issue but said the refrigerant would be about $300 max. These home repairs are expensive enough. It's terrible when a business you should be able to trust tries to rip you off. read more

Worst company ever. My AC broke 4 1/2 weeks ago and is still not fixed as of today. After repeated calls, appointments not kept, and inept technicians, the system continues to shut off. Warranty company sent another company and they said that there were so many issues that Beach's AC had done incorrectly and created a liability for the home, that they couldn't touch it. Finally, the 6th technician arrived today and fingers crossed, it is fixed. If you enjoy your home being 92 degrees inside in Florida, then use Beach's Air. Their customer service is horrible, cannot get quick service when they have not done their job, don't take care of their technicians and according to them, the company cuts corners and doesn't install what you pay them to do. This is the reason that the only people that would hire them are the warranty companies. Save your money and call a reputable AC company. read more

Incredibly rude and do not show up when they say will. Made my tenant wait around all day and then when they finally were confronted about it became very dismissive and rude. I would definitely not waste your time with this company, try USa Air conditioning instead. read more

STAY AWAY FROM THIS COMPANY!!! They are just simply the worst company I have ever dealt with in my entire 37 years. My 70 year old mother was completely taken advantage of By these rude and inconsiderate people!!! First off her air conditioning went out June 16th and after 4 different visits from technicians not a single one was able to fix the problem and instead of just giving us our money back for a second opinion they kept scheduling "recalls" weeks out at a time all the while my poor elderly mother is suffering in a 99 degree house in Florida in mid summer!! The Manager Renee was so rude it was astounding the level of unprofessional am from this women, not to mention one tech rolled his eyes and slapped his forehead at my mom and walked out! It's incredible how horrible this company is!!!! Please I beg you don't waste your time and stay far far away, if American Home Shield recommends them REFUSE. read more

This review would be worse except that Beaches AC agreed not to charge me for this disaster. But you should know that they are the most unprofessional and incompetent HVAC contractor I have ever encountered. Here's why... Like many others who've had bad experiences with Beaches AC, my home warranty provider (American Home Shield (AHS)) required that I use them. AHS is also a complete disaster, but that's for a different review. We requested service through AHS on 6/1/20. Beaches came to my house on 6/5/20. The tech arrived in an unmarked vehicle with no uniform or visible identification. I had a good idea of the problem - a defective damper actuator - and pointed the tech in that direction. After he asked to borrow my tools rather than return to his vehicle to get his, he verified that the damper actuator was the problem. He said that he would need to go back to his warehouse to see if they had any replacements in stock. I asked if he could call instead, but for some unexplained reason he needed to ask this question in person. He left and told me someone from the warehouse would be in touch. Three days later, on 6/8/20, I called Beaches because no one had contacted me. I was informed that AHS had told Beaches that the repair was not covered by my warranty. I immediately called AHS, and they confirmed that the repair IS covered (explicity!) and that no one from Beaches had submitted a repair request or contacted them since the service visit on 6/5/20. I called Beaches back and informed them of my discussion with AHS. Beaches told me that they would research and have someone call me right back with answers. Six and a half hours later, since no one from Beaches had called me back, I called Beaches again. This time I was told that AHS had approved the repair. According to the person at Beaches, the approval had been obtained mere minutes before I called this second time, and that they were just about to call me when I called them. Yeah, right. Anyway, I was then told that they would go ahead and order the part and to expect it to take 3 to 5 days for it to come in. On 6/10/20, Beaches called me to let me know that the part was ready and they would send a tech for the repair on 6/11/20. On 6/11/20, the tech arrived (again, unmarked compact vehicle, no uniform, no ID) with no replacement part. When I asked why, he stated that the warehouse sent him to make sure that the part ordered was correct. Why didn't he bring the part with him, I asked? He had no answer. So I called the warehouse while he was there. That conversation deteriorated quickly, with the person from Beaches trying to explain that they did not want to install the part without this follow up diagnosis. I regret that I got agitated and used profanity in this discussion. I never got a satisfactory answer as to why they sent a tech out to do a repair with the required part. Finally, I asked Beaches to instruct their tech to leave and cancel any further work with me. They agreed. I ordered the replacement part from a local HVAC company that I trust and completed the repair myself in about 10 minutes. Two days later, on 6/13/20 Beaches called to inform me that the replacement part had been received and they wanted to schedule a time to install it. Wait, what? Was I experiencing deja vu? I told the person about the last episode and she said there's no record of it in their books. No record of calling me on 6/10/20 to tell me that the part was in and ready for install? No record of the service tech visit on 6/11/20? No record of me telling them to leave and not come back? Unbelievable. A few days later, the same AC unit started to blow warm air. It got steadily worse, so I called AHS for service and begged them to find a different contractor. They refused, so on 6/27/20 another Beaches AC tech came to my house (again in an unmarked vehicle, no uniform, no visible identification). I told him that the unit had started blowing warm air a few days prior and that I suspected it was low on refrigerant. He then checked the outside unit and told me that the refrigerant was not low. I asked him to continue diagnosing the problem, but he stated that he was not qualified to work on my equipment and told me that he had called his office and asked to have our case transferred to another contractor. Then he promptly left. The whole "service call" lasted less than 10 minutes. As soon as he left, I called the Beaches AC office to find out what was going on. No answer (odd, since the tech claimed to have just spoken to someone at the office minutes before), so I left a message requesting a call back. That was now 4 days ago and no one has returned my call. AHS did eventually assign a different contractor. They came to look at my unit today. Diagnosis...3+ pounds low on refrigerant, just as I suspected and told the most recent incompetent Beaches AC tech 4 days ago. Conclusion: Avoid Beaches AC at all cost. read more

Worst company EVER. if you want to purposely be without AC for at least 2 weeks contact them. The people that work here an incompetent. From the ladies that take the calls to the so called techs working on the units. It took 2 weeks and 3 visits later for them to see it was a compresor that needed to be changed. Which by the way I have to wait another 7 business days to get here... dont waste your time, money, and energy working with this company. Because trust me they will mess up! read more

DO NOT USE THIS COMPANY. I am a HARD WORKING SINGLE MOTHER, and with that, I have to be at work. Their OWN policy when they make your appointment is to call you 30 minutes prior to arrival. I live 10 minutes from work. First time they came out - never called Second time they came out - they called but they didn't resolve the problem just band-aided it because here we are a few months later and ... THIRD TIME they were supposed to come out to my house, they called 1.5hrs prior and estimated that the technician would be there within 1.5hrs-2hrs (HUGE GAP) - ALSO huge amount of time I could be working and making money versus waiting on a technician. ALSO, it is not their policy. I explained this to the lady and I quote (and can provide a RECORDED transaction of this phone call because I recorded it) "WHAT AN IDIOT". She called me an idiot because I was concerned about working and feeding my family and on top of that worried about paying them and trying to work as much as possible before I took what would be half if not the whole day off because they can't seem to fix my AC properly since this would be the THIRD time they went out to my house. She then LIED TO ME and said she called American Home Warranty and requested a new company out there - FALSE! She called and just "cancelled" it - which that costs me MONEY! Long story short, DON'T USE THIS COMPANY. IF YOU HAVE AMERICAN SHIELD, YOU DO NOT HAVE TO USE THIS COMPANY ASK FOR A DIFFERENT COMPANY - THEY WILL JUST RIP YOU OFF WITH BAND AID FIXES AND THEN THEY WILL HAVE YOU WAITING AROUND, AND THE KICKER WILL CALL YOU AN IDIOT! read more

My real score is a 0. The tech showed up to my home, without calling first like they said they would, And would not wait 10-15 minutes for my husband to return home. This business does not follow through. If you say you are going to call before you come - DO THAT!!! people work and need to make arrangements to be home. I'm going to sum up the tech having a language barrier because when I asked him why he was leaving, he said nothing, crunk up his van, and left. RUDE!!!! All this because you all didn't do what you said you were gonna do. Don't rely on this company. They do not do what they say they are, get mad with you when you call them out on it, and are rude beyond belief. I give the girl that answers the phone a 0. She is the one that said they would call and lied. She also has no customer service etiquette and talks over you while you are talking - WITH EXCUSES! You have been warned. read more

2018 Update: Called them again several times to service our AC units. Finally got an appointment. The firm never showed up. Voicemail full, no way to reach them. Not answering texts. 2016 Called the business at 11:30AM, Scott and his aide were at the house at 1:30PM, replaced parts, did some extra work at no cost, cleaned the place by 2:30PM. AC works great again. Just fast and perfect service at a reasonable price! read more

First company I called claimed A/C split system was shot and needed to be replaced...felt I needed a second opinion, knowing unit was only a few years old. Luckily we came across Harry from Beach Air Conditioning. Within an hour he managed to send over his staff to simply blow out a drain line in order to get me cooling again..turns out was a float switch that kept my unit from cooling...thanks BEACH A/C!!! read more