I bought a truck today from Otis Ford, salesman was Sean Muthig. This was a pleasant and stress…read morefree purchase Sean is knowledgeable and friendly. The staff greeted me and thanked me for doing business with them. I Highly recommend Sean Muthig and Otis Ford .

Service Department is AWESOME. The entire team are highly skilled and educated automotive engineers…read morewho are dedicated to their craft and their customers!

The customer service at Riverhead Toyota is the best Ive ever experienced. I drive over 60 miles to…read morethem rather than to any of the Toyota Dealerships by me. I have been going there for over 10 years.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

I purchased my first ford in my 50s. the sterotypes of the brand always kept me away…read more After driving toyota and chevy mostly, the vehicles over the years have been less and less. For example, I had a chevy equinox that I purchased from buzz chew - they were great with service dept. however, just before warranty expired, my transmission just died... had about 60k miles they made the repairs under warranty - no problem. a few months later, the transmission died again!!! they wouldn't honor warranty since it just expired, even though the same problems happened. This costed me $6000.00!!! at the time, I had no money, going through financial struggles, and worked a second job to payoff the debt that I was lucky enough to borrow I never had a transmission fail and to have a vehicle that this failed twice!!!???? no, this is not the norm. Not only will I not buy a chevy again but the dealership let me down and lost me as a customer after a family member recommended to try riverhead ford, I reluctantly went there to check. I had no intention of buying but tried to keep my sister happy. my sister introduced me to a salesman, Bill Seydel. my first impression of bill was that he looked like an everyday guy, not a lick willy sales guy that is interested in only the sale. after spending some time with me, discussing budget and type of vehicle I want, which (at the time) was suv. after having me try the options, discuss price and budget, he suggested leasing and explained the benefits of always having new and warranty coverage and monthly cost savings, I decided on edge. the vehicle was fine and served it's purpose well, no complaints. when I was ready to turn the lease and get another, I decided I wanted a pickup as the first time, bill explained the options and spent a lot of time to be sure I was happy to make the best decision I felt right about. I then got a lariat crew cab, which gave my dog ample room, with the back seats up, to move around and do cartwheels if he so chose to. the truck was great!!! this happened before covid was front an center after the lease end was near, I decided to take a look at trucks again. my financial status was better and I wanted to upgrade, which was the platinum. with supply shortages going on, the options were limited. instead of making a quick sale bill suggested to order from the factory, which at the time was 4-8 months wait, which a drag since that would be august and my lease ended in February. bill understood the concern and motioned that the lease can be extended and any issues he will work something out to keep me to have something to drive. at the time, my faith and trust in bill was pretty high since he has been straight with me since the beginning, more interested in making me, the customer, happy than making a quick buck. so, we went down the options, some i wanted and some he suggested, and explained, why I may not want. line by line, we went over everything. In the end, I got the truck loaded because I wanted it, not the salesman pushing. At my age, I wanted something great. I'm not a contractor but wanted the comfort, height, and good gas mileage. the hybrid model I got with lane assist and bluecruise is pretty cool... ford has a way to go to make self driving happen, but this reduces much driving stress as i see it. Riverhead fords service department has always been great, fair with price and with the for visa point system, I never paid for oil changes and other services needed while having the card. my only complaint about the service is loaner cars. with vehicle shortages being a thing still, they have less vehicles on hand currently and have to wait 3 weeks to schedule service. fortunately, with the point system, they have different ties, bronze, silver and blue, i used it for all purchases and auto pays, paying as soon as bill came, I became blue tier. with that tier my plan lets them come to me and switch cars out rather than go there and wait. I suggest them to anyone!

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

The scratches and dings on my 10 year old BMW were bumming me out. Two sources recommended Beach…read moreCollision. I had multiple convos with Sal, the manager. He was friendly, polite and soft spoken. I was really impressed that he recommended a moderate amount of body work so that the car would look better but the price would be reasonable given the value of the car. The body work that they did was impeccable. We elected to clean up the bumpers but not paint them because it would have opened a can of worms. The result is a car that still has a bit of wabi sabi but doesn't look scrungy. Thanks, Sal and crew- I'm not looking for an excuse to give you business, but you're my first pick for auto body work.

I needed a new tailgate and battery for my Subaru Forester in a custom sepia bronze. They repaired…read moremy car and matched the paint perfectly. They accomplished the job quickly and dropped off the car to me. The customer service is excellent.

If there was ever a time that i thought a service was worth paying for in double, it was Toms! He's…read morea genuine master at his craft. I took my time to look for the best on the island, and I can without a doubt now say Tom is the best at what he provides and works with clients at reasonable price points- taking no half measures. He's incredibly professional, takes his time to provide exceptional results, communicates well with his clients before and after detailing so all expectations are met. He goes above and beyond and genuinely enjoys his work. In my case, my expectations were blown out of the roof- I genuinely cannot recommend him enough!

Tom was wonderful. Extremely easy to communicate with and schedule. He did a fantastic job getting…read moresome stains out of the paint of my new car. Highly recommend!

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

Mr. Aragon of Aragon Towing assisted his client along with his crew on this beach rescue. Client…read morewas stuck on the sand at beach.

From the owner: Ofrecemos servicio de grúas, remolque y compra de carros chatarra.read more