New *** UPDATE ***…read more11/12/25 My interaction with the team over at Riverhead Mazda service department was so impressive that I came back the following week to purchase a second car!!! Again I was treated with respect and a knowledgeable team effort to ensure my needs were met. Special Thanks to my sales advisor Robyn who made herself available to me even during her time off to answer questions and assisted with connecting me to onsite staff promptly. Gerson (sales manager) worked together seamlessly with Robyn from start of sale until the end. Again Riverhead Mazda Team went way above and beyond! ***Original Review *** 11/02/25 Phenomenal SERVICE DEPARTMENT!!!! Thank you Greg Williams and your ENTIRE Service Team for providing me with respect. After purchasing a Mazda from another dealer in Huntington not only were you able to finally fix an on going issue that I had been having since day of purchase (from them the previous year) but you and your team went above and beyond to rectify my relationship with Mazda after their dealership dismissed and minimized my issue (while failing to present the product that I paid for with my hard earned money). You were HONEST, informative and attentive the moment I walked in which made my experience easy and amazing. Good people are hard to find, thank you for being one. I am so happy and will not hesitate to be a return customer with you and your team at Riverhead Mazda. THANK YOU!!!!

Overall smooth transaction from service to sales. Amazing crew no pressure. I have anxiety issues…read morecoupled with focus problems. I drove one hour to meet these attentive folks.

I bought a truck today from Otis Ford, salesman was Sean Muthig. This was a pleasant and stress…read morefree purchase Sean is knowledgeable and friendly. The staff greeted me and thanked me for doing business with them. I Highly recommend Sean Muthig and Otis Ford .

Service Department is AWESOME. The entire team are highly skilled and educated automotive engineers…read morewho are dedicated to their craft and their customers!

The customer service at Riverhead Toyota is the best Ive ever experienced. I drive over 60 miles to…read morethem rather than to any of the Toyota Dealerships by me. I have been going there for over 10 years.

Went there for service and they did not tighten my lug nuts!!!!…read more Thank goodness my tire did not fly off while I was driving!!!!!!! This is where I purchased my last RAV 4 when I lived in the area and the service department was reliable. Do better Toyota!!!

I have been going to Riverhead Ford since I purchased my F-150 Lightning for routine maintenance,…read morewhich on an EV is basically tire rotations. The 20,000 mile routine maintenance suggested a cabin filter replacement and tire rotation so I took it in for that. These scammers charged me $179 for that "service". An OEM filter from Ford is $35. The biggest rip off for a minute filter replacement. Never again will I support this business.

I love my new Bronco! Ed Martin was great to deal with and the entire buying process was…read moreeffortless. I highly recommend.

BEWARE!!!!! Service department is one big scam. They fixed my 2019 Kia Optima back in January…read more Called to tell me I had to approve for an oil change before they could diagnose issue with car because they said it had no oil. Had to bring it back the other day, checked oil prior, they call me saying car has no oil, need approve oil change before they can diagnose issues. Had car towed from there to another Kia dealer and guess what? car had oil just like I said. These people cant be trusted!!!

horrible service dept. wanted to charge me nearly $1000 for a $50 part and an hour of labor and…read morethis wasn't even what was wrong with my vehicle. The Kia sales floor is also extremely unprofessional specifically the controller for Kia, very unprofessional, unhelpful, and accusatory. Do not recommend buying a kia from this dealership at all.

Let me just start off by saying that Sal is the real MVP. He honestly exceeded my expectations in…read moreevery aspect. I had never been in a car accident before and was so stressed out because I had no idea how to go about making sure I get what I need in time. Sal was not only patient and comforting in my loss, he was also proactive in ensuring next steps are being taken sooner rather than later. He offered his advice and input on what will happen to my vehicle and told me the best- and worst-case scenarios. It's been over two weeks now and though I'm still waiting on my insurance to pay me out, Sal has been super helpful, friendly and a vessel of knowledge. Frankly, once words like deductible, comprehensive and coverage are involved in a conversation, I don't know much. I've reached out to him with advice not only on next steps, but also what to look for in my next vehicle and the insurance coverage I should get. Sal has always made himself available to me, and always been patient enough to answer my questions and ensure I fully understand. Accidents can be a traumatic experience, especially the ones that end up with you losing your vehicle, Sal helped make it smooth and as pleasant as possible. I also must say, you can tell how much a person loves their job by how much they put into it. Sal is truly passionate about what he does, and it's proven in how quickly he works, responds and is determined to provide 100% customer satisfaction. With his friendly and gentle demeanor, he's provided the most excellent customer service skills I have encountered so far. Give this man a raise!

The scratches and dings on my 10 year old BMW were bumming me out. Two sources recommended Beach…read moreCollision. I had multiple convos with Sal, the manager. He was friendly, polite and soft spoken. I was really impressed that he recommended a moderate amount of body work so that the car would look better but the price would be reasonable given the value of the car. The body work that they did was impeccable. We elected to clean up the bumpers but not paint them because it would have opened a can of worms. The result is a car that still has a bit of wabi sabi but doesn't look scrungy. Thanks, Sal and crew- I'm not looking for an excuse to give you business, but you're my first pick for auto body work.

If there was ever a time that i thought a service was worth paying for in double, it was Toms! He's…read morea genuine master at his craft. I took my time to look for the best on the island, and I can without a doubt now say Tom is the best at what he provides and works with clients at reasonable price points- taking no half measures. He's incredibly professional, takes his time to provide exceptional results, communicates well with his clients before and after detailing so all expectations are met. He goes above and beyond and genuinely enjoys his work. In my case, my expectations were blown out of the roof- I genuinely cannot recommend him enough!

Tom was wonderful. Extremely easy to communicate with and schedule. He did a fantastic job getting…read moresome stains out of the paint of my new car. Highly recommend!

This has go to be one of the most awful dealerships I've ever been to in my life. The manager is…read morebeyond condescending and although the salesman Mark, was great and I did get a great deal the headache of the deal was not worth it at all. Their lack of communication has led to my registration being held over a title issue that I was double charged for. When I finally did receive the refund it was given with disrespectful and unprofessional attitude from their manager who's got to be someone who's never done customer service before as he put me in a situation where he's blaming his salesmen and threatening to take my $50 refund out of his paycheck and asking me if "that's what I want". Looking passed their horrible manager, their title department is clearly processing my registration at a snail's pace so I've received letters from the DMV and Insurance about my new car not being registered under my name still and my old car needing to be added back. The headache is NOT worth the deal considering there are many Hyundai dealerships on the Island that are much much better. I know everyone will have a different experience here but be sure to make an informed decision before heading here, it could lead to further issues even if the price seems "right" on the website.

I went to complete a lease return and despite not leasing a new vehicle that day everyone was very…read morefriendly and helpful. The First Gentleman in the service department, assisted us on where to go. Then the Second Gentleman in the showroom immediately got us seated at a desk and within minutes a gentleman named Dave came to help us. He asked us a few questions, gave us the plates, registration and had us sign and we were good to go. Dave was very friendly and helpful and made the experience pleasant. Thank you Dave!

Mr. Aragon of Aragon Towing assisted his client along with his crew on this beach rescue. Client…read morewas stuck on the sand at beach.

From the owner: Ofrecemos servicio de grúas, remolque y compra de carros chatarra.read more

I don't know where to begin. I just don't think I'll be able to convey just how amazing the team is…read moreright now. In 2021 I was looking for a 2018 Honda HRV and there weren't any available near me. 2018 is an awesome year for reliability and it was during the pandemic. So everyone was holding onto them. I remember coming to the dealership here in Riverhead, and I didn't feel any personal connection. Fast forward to 2025 and now my mom is looking for an excellent used car. The 2018 Honda HRV STILL tops reliability lists for the HRV and used cars in general. So when I saw Apple Honda list one with low mileage, mom and I were there first thing Monday morning right when it opened. Little did we know the staff were going to be just as wonderful as the car we bought!! YOU MUST SEE RICARDO RODRIGUEZ for a wonderful sales experience. He greeted us at the door. He respected everything about our visit: That I knew what car I was looking for. That my mom and I had time constraints and only had an hour to spend there before we could return the next day. He was such a sweetheart, so pleasant, and did I mention he is an opera singer? The day we signed he sang for us (we are a musical family) and you hold your breath he's that amazing. He also handled my 78-year-old mother's test driving very well! So informative and patient with her. Once we came back the second day to take care of all details, we got to work with Peter and Rich(Richard). These gentleman are such a pleasure to do business with. The whole time we knew this was the right car for my mom, this was the right dealership for my mom!! The staff is happy and so wonderful to do business with. It felt like being helped by family, from Ricardo, to Peter, to Richard. Just amazing. These are REAL people treating you like you are real people. My mom has no regrets and we hope to stay in touch with all these wonderful people! No yucky schmooze here! No impersonal walls. Ricardo was honest and transparent throughout our entire conversations about the car, as well as Richard about the warranty and financing. (Peter helps you get your car covered by your insurance right there on site--amazing. you don't have to worry about anyting!) Stop by and ask for Ricardo!! He's the gateway to so many awesome people here. Thank you Apple Honda!!

I went in to inquire about an Advertisment for an Accord Hybrid based on an offer of $309 zero due…read more I assume of course that does not include sales tax. I come to find out this is misleading and false advertising. The real math is bank fees etc etc and a $2500 down payment. This is not disclosed in the ad and the ad did not contain any disclosures. The owners name is Bill Fields. On Monday I'm filling complaints with the Suffolk County Dept of Consumer affairs the BBB and the Federal Trade Commission