I had an amazing experience with this company. They are professional and great at what they do. As a mom to a newborn and school aged child, it's sometimes difficult to have the house as clean and in order as I'd like, but with the help of Beach Bunnies, I had a very stress free day and a very clean home to enjoy. The owner came out herself and was friendly, energetic and paid close attention to detail when cleaning our home. I really liked the little "sink kit" she left behind and will definitely be signing on as one of her regular customers. read more

I had a awful move out beach bunnies maids save the day !!!!! on time and reasonable great job ladies

DO NOT HIRE!!! I booked her through Thumbtack and if I could give this company 0 stars I would, this has been by far the absolute worst customer experience I have ever had in my life. I'm thoroughly convinced any higher ratings have been created and falsified by this woman. In order to be available to let the maids in and give instructions, I had arranged my work schedule so I could work remotely. My original appointment was at 10am, and at about 10:30 the maids had not yet arrived, so I sent Kelly an email making sure my dates/times were correct and within 20 minutes she called me and told me her maids were running late from another house and would be there at 11:15. 3 hours later at 1pm the two maids finally showed up with 0 communication of what type of service I had requested. After instructing the girls that I had requested a deep clean of the house meaning baseboards, windows, floors, cabinets etc. I left them to do their work. After only an hour they came and knocked on my office door telling me they had finished with all other rooms and asked me to look over their work. I walked downstairs and within seconds I saw that barely ANYTHING had been done. Blankets were folded and the counters had been wiped, however, the baseboards, windows, shelves, floors, cabinets, stairwell carpet, kitchen sink, appliances and virtually everything else had been untouched. As I'd been guaranteed all of the above and more, the girls could see on my face that I was disappointed and I had to explain what a deep cleaning meant. It wasn't until after that conversation had I found out that the owner never actually shared with the girls what she had promised me. Even more frustrating, when I instructed the girls that I wanted the baseboards wiped, she told me she wasn't even aware of what a baseboard was. At this point it was so obvious that neither girl had training or experience cleaning houses. After mentioning a few items (not all, because again, I didn't think I had to explain what a deep clean was to two professional maids) I left them alone to clean more thoroughly. 30 mins later they came back and it was clear to me my expectations were never going to be met as the house was still a mess. After another 30 minutes of explaining to the girls that their work was not up to part that I was more upset with the lack of communication and organization on Kelly's part, I decided to ask the girls to leave. It was now 4:00 and I had to go pick my dog up from the kennel where I had her boarded for the day so that the girls could clean without interruption and my day had clearly been wasted. As the girls were about to leave, Kelly called me and asked me if I had received her invoice. I explained how upset I was at her lack of communication, lack of organization and un-professionalism in her business. While checking to see if I received the invoice, I noticed she actually charged me $30 MORE than what she quoted me in our original contract. Mind you $15 additional dollars being for my pet that I apparently didn't tell her I had, which is actually completely false as its documented in my request through the app. After expressing my frustration and anger, I told her I was sending the girls home, that this was unacceptable and if she was going to charge me that full amount, I planned to dispute it through Thumbtack and my credit card company immediately. She then only offered to waive the $15 pet fee (which wasn't even a part of her original quote), as if that was the main issue at hand. Finally as a last ditch effort to express my frustration and demonstrate the poor quality cleaning I took pictures of the house and sent her an email asking for her to waive the cost in good faith of this awful experience. Her response was laughable. For my "inconveniences" she discounted the original $200 another $20 and then tried to explain she was really giving me a $50 discount since she had upped the price another $30 from her original quote. The best part of all of this is that in her response to me, she actually had the audacity to threaten me with "solicitation and theft" as her maids told her I asked for them to come back separate from Kelly's business to re-clean the house. Not to mention, any solication issues would be a concern between employee and employer, not the third party, but given the absolute joke of a cleaning service i received, I would NEVER hire any of them back again. In response to my review on thumbtack she even went so far as to OUTRIGHT LIE and claim that I had called her maids telling them how great that did and how much I wanted to have them come back. I'm currently in the middle of a dispute of charges with this woman and her company and have already reported her to the BBB. I'm incredibly confident that the dispute will be resolved in my favor. If you can take anything away from this, DO NOT HIRE THEM. This woman and her company are an absolute NIGHTMARE. read more