I had an outstanding experience with Beach Lawn & Garden in Virginia Beach. I brought in both my Ryobi 40V string trimmer and my Ryobi 40V mower at the same time after they developed unrelated problems within a short period of each other. From the very beginning, the staff was professional, knowledgeable, and exceptionally easy to work with. The trimmer needed a new motor and switch, which they replaced under warranty. The mower had a much more difficult issue... would no longer start, and even after extensive troubleshooting, the exact cause couldn't be determined. Beach Lawn & Garden worked closely with Ryobi throughout the warranty process, kept me informed every step of the way through both phone calls and emails, and made what could have been a frustrating experience remarkably easy. I also appreciated that they were upfront about the $40 diagnostic deposit for each tool, and once the warranty work was approved, they promptly refunded the full $80 without any hassle. In the end, Ryobi chose to replace my mower with a brand-new current-generation model, complete with two new 6Ah batteries and a new rapid charger. While that was Ryobi's decision, Beach Lawn & Garden handled the entire process professionally and made everything go smoothly from start to finish. To top it all off, they were kind enough to hold both of my tools for a few extra weeks while I was unable to make the trip to Virginia Beach to pick them up. That level of customer service is increasingly hard to find. Beach Lawn & Garden has earned my trust, and I wouldn't hesitate to recommend them to anyone needing service, repairs, or warranty work on outdoor power equipment. They are knowledgeable, communicative, honest, and genuinely care about taking care of their customers. read more

I went in to ask them about what they do with RYOBI what I'd need to return a dead battery under warranty. I was just going to ship it myself after I can contact RYOBI smh that's another review lol.. anyway they told me they would do everything for me there, claim and all! Their customer service is so on point I legit thought they actually wanted to do all of it for me and not just could do it. So along with everything I've been told about this place and now this visit I will definitely be recommending them! read more

I had high hopes for this lawn mower repair shop, but my experience was nothing short of frustrating. It will take them 3 and a half weeks to repair my mower, which is far longer than I expected. To make matters worse, their communication was incredibly slow; I often found myself waiting days for a response to my inquiries. I understand that repairs can take time, but the lack of timely updates and the excessive wait made this a very disappointing experience. I won't be recommending this shop to anyone. No change to my review, how is a company with 3.5 weeks out for repairs, have time to view and respond to reviews. My 1 star review will remain. read more

I feel compelled to tell you... if you have lawnmower repair needs totally avoid Beach Lawn & Garden. Just picked up my filthy, rusty, battery operated lawnmower that they had for nearly three months. read more

NO INTEGRITY AND NO PROFESSIONLISM! Don't trust anything they tell you or even put in writing. Very bad experience for what should have been a simple fix..... read more

There are 3 families that purchase and have the equipment serviced by Beach. they are great to deal with and very professional. they handle 12 pieces of equipment for us. we have used them for at least 10 years. read more

Mom and Pop shops seem like a rarity, but not impossible to locate if you look around. This has been my go to show for lawn mower maintenance and repair for years. I have already been in several times this season to get ready for Summer lawn maintenance. It is a really small shop and they pack a lot into it. The store can easily be found off of Independence just off of Pleasure House Road. The building is bright yellow and should be easy to find. Parking has never been an issue in this small old cinder block strip. This is the second second season that they have been an authorized dealer of Husqvarna which is a Swedish company. They previously handled Echo, so this is a really big upgrade with a lot more equipment from push mowers, riding mowers, commercial grade, trimmers and edgers. The staff are knowledgeable about both sides of the business of new equipment and repair. Owner is usually behind counter and knows most of his regulars. Turn around on repair has always been with in the same week and prices are fair. They can handle a job as little as sharpening a mower blade. I do not have any experience with the retail end, but I am confident that they do a great job. The change from Echo to Husquarna was a good move for them which a much larger line and much better reputation. If your looking for new lawn equipment, or repair this is a great shop. read more

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this place is a TOTAL RIP OFF! I took a Ryobi battery there to be fixed as Ryobi Customer Service had told me to since they are their repair agent. Ryobi understood that the battery was charging fine, but it did not come out of the tools or charger easily enough and kept hanging up. When I got to Beach lawn and garden, they took a $35 deposit to be refunded which they said is mandatory for Ryobi warranty service. They saw that the battery was hanging up and and understood and wrote down that charging was not the problem. When they called me back 2 1/2 weeks later, they said they were keeping the $35 because Ryobi would only cover batteries that won't charge. It was still hard to pull out, even the counter girls trying it both said so again at pick up and that it shouldn't be that way. So they gave it again to the man in the back room who said he oiled the hinges and loosened the springs, and that it was good enough for him, and since he did that, I could not have the deposit back. And that Ryobi would not cover the warranty for how the batteries plastic housing was made to fit together, only for charging. THEY DON'T SERVICE RYOBI AS RYOBI DIRECTS AND THEY TAKE YOUR MONEY KNOWING THEY ARE GOING TO KEEP IT NO MATTER WHAT!! TOTAL RIP OFF! DON'T GO THERE!!! UPDATE: Ryobi is sending me the new battery directly. I let Beach lawn take my money, but at least I won't ever have to go there again. read more

We brought our lawn mower here after it failed to work when someone left it out in the rain. It was a $25 deposit which they apply towards the repair. I'm not really sure why we chose to come here at first because it isn't really close to our home but the gentleman on the phone was very courteous and clear. The turn around time is two weeks and when we got the phone call that it was ready I went to pick it up. It turned out there was water in the gas tank- which I was a little shocked that they charged us $40 to clean out but I'm guessing that most anywhere including Home Depot would've charged something like that. I was kind of disappointed that it took two weeks for something so simple but we got the lawn mower back and it seems to be working so all is well. The shop is quite small, but they do offer a variety of lawn care equipment. The people behind the desk were very friendly and courteous so if we ever have an issue I'm sure we will be back. read more

Beach Lawn and Garden - Outdoor Power Equipment Services Near Me - Virginia Beach, Virginia

I've used Beach Lawn & Garden a couple of times over the last 10 years or so. They're great with repairing mowers or just getting an semi-annual tune up. BTW thats for all makes and models, not just what they sell. On this visit the mower had stopped working completely. I was told a two week wait as they were backed up and that's no problem. In fact it's fairly quick for this time of year. Once I returned to pick it up they even loaded it into the vehicle for me. You can't argue with that. read more

Beach Lawn and Garden - Outdoor Power Equipment Services Near Me - Virginia Beach, Virginia

I've used these guys for years and there is something to be said for integrity and professionalism, each and every time you provide a service. My riding lawnmower as brought in because it just wouldn't start. The day they returned it to my house it was working fine, 20 minutes later it stopped working again. Calls the next morning to let them know and 2 hours later there guy was in my driveway with his tools working on my mower. I could see him working it on my security camera. He fixed the problem, called me to tell me what was a miss and apologized for having to fix it again. Great service. Thanks for the ownership and professionalism. Will continue to use these guys. read more

I have been using this business for service on my mowers and as a source for new mowers for many years. Their service has always been outstanding, and it satisfying to use a local business rather than a big chain store for my needs. Clint, Austin and Cara are always courteous and efficient. I recently bought a new Husqvarna riding mower here, and I am very pleased. Of the five riding mowers that I have had, it is clearly the best in every respect. If I could give ten stars I would! read more

I stripped the bolt holding the blade on my push mower. Called Hanks and they advised getting a new mower. Took it to Beach Lawn and Garden and they fixed it in one day and just charged the $35 diagnostic fee. Very satisfied. read more

Worst service ever!!! I dropped off my lawn mower, and was crystal clear that I wanted a call with the estimate "BEFORE" any work was done. I figured a month was long enough to fix a lawn mower. When I called I was told that it was done and it would cost $125.35. SAMs club currently has the same mower on sale for $199.00. No apology for not calling, no offer to discount their fee for fixing it without permission. It was a Rip-off, and extremely bad business practice. I wanted to give this company a zero star rating but Yelp's system forces you to at least give one start. read more

Beach Lawn and Garden - They claimed all of this was wrong after a lawn more that was only a year old... - Outdoor Power Equipment Services Near Me - Virginia Beach, Virginia

Make sure if you go to have something repaired you are specific with what you want. Left a small mower that lost a carb spring and had just been serviced and garage kept. Was told it needed new blade, new cable, carb was full of water....guessing when I dropped it they put it outside until they could work on it, three weeks later! For a dollar spring I was billed almost $80 bucks.... they put a new blade on that I did not ask for, re did the carb, replaced a sling cable that wasn't broke. $50 more and I could've bought a new mower. read more

My lawn mower would not run so I was faced with repair or replace. I called Beach Lawn and Garden and was received with respect someone willing to listen. Much to my surprise I was able to have the mower repaired at a price lower than I expected, I thought they must have made a mistake. I got home and cut the grass without any issue. Thank you Clint and Marie for making me feel important and welcome read more

Pretty darn good. They do an awful lot of business so I take that as a good sign. The only issue I see is that they take a really long time to complete a job. I suppose thats because they're so busy. Not much in the way of communication on job progress but it was done either way. I'd go back for sure and I recommend you do too. read more

I bought a riding mower from them 4 years ago. Twice, I paid for annual maintenance to include blade sharpening, and both times they failed to sharpen the blades. This year I had time to remove the blades and drive them to the store to show the owner on the day they delivered my mower back to me. He admitted they were not sharpened, but refused to refund me any of the $150 I paid or to compensate me for my time and inconvenience with a new set of blades ($20 cost). I am done with this place - bad business! I do not think it was unreasonable to refund me the money they charged me for services they admitted they didn't provide. read more

Installed a Husqvarna Automower for use in my back yard. I could not happier with the service provided by Clint and his staff. Fair price, offered factory discounts, and thoroughly knowledgeable on the product. Support your local small business! read more

I just bought a new chain saw (Husqvarna ) and suddenly stopped working so I brought it there to get fixed. They told me the warranty didn't cover it because I put gasoline on it witch I didn't. I got another one and again brought it here to get fixed. They charge me $25.00 and if the warranty cover it they will return the money to me. Well this time I got the proof that I didn't put gasoline on it. They told me that the chain saw didn't have nothing witch (a miracle happend!!!!) And they refused to give me the $25.00 back because they are not reporting it to the warranty. I just got out and I even haven't check if the chain saw is working, but I am mad that they didn't return me the $25.00 back. Unprofessional atmosphere! !! read more

I do not recomend Beach Lawn & Garden for any kind of customer service/sales. I have purchased a few thousand dollars worth of equipment from them. Each time I go in for parts/accessories and service, the visit seems rushed. Like they don't have time to deal with you. This past visit, I brought a zero turn mower in for an estimate for repair. I paid a $55 deposit/fee for the estimate. I decided not to have the work done because the cost was greater than 50% of its current value. When I got the mower back, it was not in the condition that I left it. Things were unplugged, not reinstalled correctly and broken. When questioned, I was told it was like that when they recieved it. Now, the mower is worth less than before I dropped it off. In the future, I will take my business elsewhere. read more