This is a long overdue review. We were looking for a rental for the month of June, 2025, and…read morestopped by Leighton where we met Mike. We did not rent immediately from him, but Karen ended up calling us and after we told her what we needed, she came up with a solution. During the course of our stay, we had a couple of problems...called Leighton, spoke with Mike and both were immediately resolved. They didn't hesitate to replace a microwave and thereafter a gas grill. We think Leighton Real Estate is definitely a 5 star company and with the leadership of Karen all things will be addressed. Thank you Mike and Karen for making our stay so worthwhile.

Great company. Friendly and professional staff. Under new management since September 2020.read more

My boyfriend and I stayed in the cottage behind the rental office last week and had the most…read moreamazing experience. The cottage itself is set back from the road amid a beautiful garden and right near the woods. It was clean, spacious, stocked with everything (and more!) than we expected, and decorated with an adorable rooster meets beach theme. The owners, who live in the house in the front, were extremely friendly and helpful but also gave us the utmost privacy. Everything from booking to picking up and sadly dropping off the keys was a breeze. I would absolutely recommend them to anyone thinking of vacationing in Orleans.

We absolutely loved the house we rented. It was a clean and beautiful home. The property management…read morecompany was very helpful. We had problems with our refrigerator and they helped us out ASAP by bringing us I've and a mini fridge until the broken one could be replaced. I would use them again if we head back to that area of the Cape.

We rented a supposedly luxury home in Centerville, MA and although the view was fabulous, the home…read morewas not clean and the porches - which were a major part of the experience, were dirty, dusty, full of cobwebs, etc. We attempted to contact the company - NEVR - before posting this review but after several attempts at reaching a manager and leaving multiple messages - we gave up. So disappointing, as we brought in dear friends from California and No. Carolina - I'll remember this birthday celebration as a beautiful view and very disappointing stay.

We used New England Vacation Rentals to rent a property for 4 nights…read more Friendly service and they listened to what we were looking for. Our place was super clean, check in and check out instructions were clear and easy to follow. THANK YOU! We had a great time and our stay was very comfortable!

My biggest concern with Ocean Club on Smugglers Beach is guest safety…read more During my stay, I observed multiple children lose their balance and fall near the main pool railing. In my opinion, the railing does not appear to be safe, and I believe it should be inspected to ensure it meets all applicable safety requirements. I brought my concerns to several staff members, including the maintenance manager. Unfortunately, I felt my concerns were not taken seriously, and I found the response to be dismissive and disrespectful. When a potential safety issue involving children is reported, I expect it to receive immediate attention. Aside from this issue, the resort itself was okay. However, guest safety should always be the top priority. I hope management addresses this concern promptly so future guests can enjoy their stay without worrying about the safety of the pool area.

Fantastic stay. Two adults for two nights. Easy check-in and check-out. Comfortable, clean studio…read moreat a clean beach. Helpful staff. Will be returning.

I'm rating Pretty Picky Properties as a property owner on the Cape…read more They manage my property in South Yarmouth. They have been highly attentive, friendly, helpful, and basically just 180° difference from my former property managers. I love working with them and I would recommend them without hesitation to anyone who has a property on the Cape that needs managing.

Simply the Best 1st Class!…read more AThe Gables is a very unique home with great charm and history. Our family of 15 loved it!! Working with Stephanie Marquez and Scott was a pleasure. They were very efficient and responsive to every requestfrom booking to checkout. We will be back in the futute but next year is Portugal Thank you again for making this 23rd annual family vacation so special and memorable

This is the best hotel I've ever stayed at in my life…read more It's a hotel that I have never worried about cleanliness in my over 15 years of staying here. The room is a nice size and has tons of amenities. They have an indoor pool that is incredible. It's the perfect temperature, and is clean as clean could be. They also have small hot tub which is very nice and warm. They have small saunas, a gym and a whole recreational center with full sized Tennis Courts, rooms for games such as Handball and even a small arcade. They have an outside bar which has live bands/singers playing all night with a crowd of people dancing having fun! This hotel is an absolute must stay and is worth the money in every way.

I stayed at the Cove for almost a week in late June with some other people, and it was a great…read moretime. The location is beautiful, and there is so much to do in the area and beyond (and I'm not kidding). The room we had was perfect, enough to fit everyone. We needed a blow-up bed, which the staff cared for without issue. Setting it up took up some space, but thankfully, it is nothing to complain about. The bed we stayed in was comfy. The important thing was that the room was well-cleaned and organized, which we were thrilled about. The facility provides a lot of that, including an indoor restaurant called the Loft Restaurant and Bar and an outdoor one called the Loft Shack in the middle of the parking lot. They even host events, such as outdoor concerts. The website provides more info on that. There is even an indoor building that offers sports such as tennis and basketball and even an arcade room. The Cove provides an indoor and outdoor swimming pool. Overall, we were very impressed with the Cove, with many memories to take in and cherish. Without a doubt, I would stay here again.

My wife and I renting 30 Chatham Crest Drive, Chatham, MA…read more Quite frankly, my wife and I were thrilled by the location, the exterior, the interior, the central air, the color combinations and the appointments we found on our arrival. It is a terrific house. Both Betsy and I had long associations with Chatham many years ago, before we were married. With this marvelous house as a base in such a beautiful locale, much of our expected stress has evaporated. Our very best to you, yours and your staff! We wish you continued success in your endeavors.

This review has nothing to do with the quality of a property rented through NEVR, and everything to…read moredo with management of the property, which is entitled and unprofessional. I booked "Bay Dream" in Eastham, MA Pre-Covid with a check in time of 3pm and check out time of 10am. I did not purchase cancellation insurance as I fully intended to use the property. The $9000 fee for the 1-week rental was split into 2 payments, $4500 paid upfront and $4500 to be paid 60 days in advance of the stay. In early June I received an email that the second payment was due. As the pandemic had intensified, my wife called New England Vacation Rentals ("NEVR"), who manages the property, to see what their Covid cancellation policies were. As all reputable rental companies recognized, this was an unusual time, and most were working with their clients to cancel properties due to the pandemic. NEVR's offices were closed, and a message on the service directed us to send an email to them, which we did. By this time Massachusetts policies were that guests had to self-quarantine for 14 days, which was not possible in a 7-night stay. After 3 days we still hadn't heard from NEVR, so we emailed again. We got a reply, stating that the self-quarantine rules were "not enforceable" and that our only option to cancel was to forfeit our $4500 deposit. As this was not an option for us, we pressed on and paid the remaining $4500. Guidance around travel to Massachusetts and this property continued to change. The check-in time was changed from 3pm to 4pm, presumably to give the cleaning crew an extra hour to clean. The check out time was also moved up from 10am to 9am for the same reasons. Massachusetts also required a Covid test for people traveling from certain states, so we had to get tested the day before we traveled. All this is fine, and understandable under the circumstances we're all in. What transpired next is not. We arrived at the property at 3:40pm to find the house cleaned and vacant. As no one was there, any reasonable renter would assume it would be permissible to enter. 5 minutes later, the owner of the property knocked on the door, identifying herself and claiming "you're early." This was strange, but I briefly chatted with the owner and then moved on to unpacking and stocking up for the week. At check-out, we were asked to email NEVR when we had vacated the house. I did this at exactly 9am, again to accommodate for extra cleaning. Following NEVR's check out guidelines, we removed all food, trash, bagged the linens, set out the trash cans for pickup -- everything per their guidelines. We packed up the car with all luggage, locked the doors and went for one last walk at low tide, to celebrate the week. When we returned from the walk the owner was there, again, to state that check out was at 9am. We told her we were out. The cleaners weren't there, just the owner. 2 hours later, an email from NEVR was forwarded to me from the owner, who stated they did not want to rent to me again. "The house was left a mess, heavily used, they checked in early, checked out late. No need to take issue with them. Just don't want them as guests again." NEVR replied to the owner " No worries...we put him on the DO NOT RENT list" with a little smiley emoji at the end. Why they would send this to me is inexplicably unprofessional. When I questioned this, they hid behind the owner's wishes, stating that it was the owner's wishes, and not recognizing the callousness of forwarding the email, which caused my wife and I unnecessary stress and anxiety. While the check-in/out times were changed, without compensation to me, I acquiesced, only to receive blowback from both the owner and NEVR. They didn't use the extra time to do additional cleaning, they just wanted us out earlier. As for leaving the house 'a mess,' this is nonsense. We not only followed their guidelines, we exceeded them. As an owner of vacation rental properties in California, I am acutely aware of what a mess a tenant can leave. I have 25 years of messes. We did not leave a mess. Perhaps this owner shouldn't be renting their property at all. She seems to have issues letting go. What's worse is that throughout discussions with NEVR, they offered no apology. It is clear that NEVR views the relationship with their homeowners as the "customer," while renters are the "product." This is exactly the opposite of what it should be. No renter wants to deal with an owner at all. We have been renting properties on the cape for almost 30 years. This was our 12th trip. We have stayed in many houses, and used many management companies. Until this trip, we have had zero issues. None. The sad part about this is it has nothing to do with the property. It's a beautiful place. This is all about the interaction with the owner and NEVR. How unfortunate.

Wonderful home in Wellfleet. Just off route 6 so although you hear the cars on the highway, the…read morelocation allows for easy access to both town center and south Wellfleet. The house was clean, updated, had air conditioning, comfy beds, linens/bath towels provided, laundry on site, fenced backyard, and an outdoor dog kennel for those who need it. TV and wifi were easy to use. Easy to get to Wellfleet beaches and major ponds via backroads. They even offer grocery delivery if booked in advance! Will definitely stay here when we return on the future!

I had high hopes for our vacation rental through Del Mar, especially given the price tag…read more Unfortunately, it was an utter failure, as the house they gave us was irreparably broken. First, the A/C upstairs did not work, and it was 85 degrees on the second floor when we arrived (which should have been alerted and resolved before we arrived because the cleaning staff had been there that day). It took DAYS for Del Mar to have a third-party technician diagnose the A/C as unfixable (due to it being a very old, outdated unit that was not maintained properly). Del Mar then had window units delivered, which worked fine - but that was after two nights of not being able to sleep on the second floor. Second, the pool/spa iPad lost its connection, so we forfeited a full day in the pool because they couldn't find the homeowners to get the password to reset the iPad. (Why Del Mar didn't have this password is beyond me.) Even when it was back to working, the spa temp wouldn't regulate and it consistently went up to the max temp (104 degrees) even though we set it much lower. Third, the firepit was broken. When we arrived, it was uncovered and filthy. We had a technician come out to clean it, but it still never worked. There were some smaller things too, like the microwave overheated while cooking popcorn and set off the house fire alarm (for which we never even received outreach from anyone to see if it was a false alarm or if the house was on fire). The kicker was that we asked Del Mar for a refund for the substantial trouble we had - not only with a broken-down house but for all the time we spent tracking down Del Mar and waiting for technicians - and they offered us a piddly and truly offensive partial refund. I really have never been so mistreated after spending this much money, and I will absolutely never use Del Mar Properties again. One of the third-party techs who came to the house even noted that he visited a lot of Del Mar properties that had similar maintenance issues and that their reputation amongst locals is for giving sham luxury - looks fancy and high-end from a distance but has a lot of hidden issues. Oh, and the true icing on the cake is that Del Mar TURNED OFF my ability to write a review on their website, which is so dishonest and disgraceful. I noted that the only reviews on their website are 5-star reviews, which tracks since they don't even allow dissatisfied customers to write reviews. I feel totally scammed.