Worth every penny, highly recommend! Excellent service by plumber Zadrien, who came to the rescue after multiple previous plumbers from other companies wanted to wait more than a week without any running water, just to come on-site to assess. I submitted an online service request after 5pm Wed and was immediately transfered to a phone call with a live dispatcher without any hold time. Dispatcher demonstrated empathy & an appropriate sense of urgency, and I received initial contact from plumber Zadrien within minutes of getting off the phone with dispatch. He was on-site in less than an hour, came up with a game plan, and personally connected with water damage specialists, who were in turn immediately responsive and on-site within another hour. All of this after hours and with a level personal care and compassion I wouldn't expect from a big company. I truly felt valued as a customer. My plumbing repair was complete and new water heater replacement in place by Friday night - delayed only by waiting on the water damage contractor and my homeowners insurance. Zadrien returned promptly Saturday morning to check on everything and was the consummate professional throughout - available directly by phone & text, quickly responsive late into the evenings, and speedy efficient on-site work. Give this man a raise! Thanks Beacon, for a great experience. read more

Misdiagnosed, overcharged, and then ignored. We called Beacon for intermittent cooling issues and were assigned a tech named Jeff. After two paid diagnostic visits, he told us our mini split needed a $971 circuit board replacement -- but completely failed to diagnose or even flag an issue with our main heat pump, despite our reporting the exact same symptom on it from day one. Appointments were missed, calls went unreturned, and scheduling was botched repeatedly on their end, leaving us without a working system for over two weeks. When the "fix" didn't work and the main unit failed too, Jeff suddenly claimed multiple components were "shot" and pushed a full system replacement costing $15,500-$23,000 -- then pressured me into paying the remaining balance for work that didn't fix anything, while I was home alone, right after I told him I believed his own misdiagnosis had made things worse. A second HVAC company confirmed the diagnosis was wrong and that we were being steered into an unnecessary, massively overpriced replacement. They fixed the actual issue for a fraction of the cost using entirely different parts -- proving Jeff's diagnosis was simply incorrect. We requested a full refund of $1,371 ($971 + $400 diagnostic) in writing, left voicemails for a supervisor, and followed up weeks later. Beacon has not responded once. Do your research before hiring them. read more

The technicians and speed of service are excellent. The pricing is criminal. They charged me nearly $800 for a pop up sink assembly ... I dare you to find one for more than $100. That's a 8x markup on hardware. I ended up paying over $1000 + credit card fees (because why not get as much as possible from your clients) since I live in a high rise and water damage can impact multiple floors/units. They capitalize on your emergency and lie straight to your face about the market price of their goods. It's only after they leave and you check on pricing that you realize you got bent over and violated. Do not use them under any circumstances. Go with a local plumber even if your home is underwater. The Better Business Bureau needs to investigate these criminals. My hope is that at least 5 people read this and choose another company to offset the hard earned money they took from me. read more

We experienced price gouging and terrible customer service from Beacon and will never use them again. They completed a simple kitchen sink unclogging in a rental property and charged us $710. When we called and emailed to complain and ask for an explanation for what we now know was about twice as much as other companies charge for the same service, we got the runaround and their Sr. Manager Mark J did not even respond. We are so disappointed in the service and the lack of customer service. read more

I hired Beacon Plumbing to repair a leak in my crawlspace. While the leak was fixed, the plumbers moved my dishwasher without putting down any floor protection, which left deep scratches in my wood floors. They also left drywall debris behind and left an open hole in my exterior wall. I had to call them back to remove the debris and assess the floor damage. They sent a flooring repair person who polished the area, but the scratches remain, and I was told the exterior wall opening would not be addressed. Based on this experience, I can't recommend their services. read more

Third time! The Beacon Hat Trick! Our 2nd but old water heater started spraying - leaking profusely and were pleased to hear that the Beacon team was avail. They dispatched Giovanni and team. I was thoroughly impressed by the responsiveness and then when showing up the professional workmanship carefully planning to getting the water heater replaced and making sure there was appropriate quality testing. From Dispatch to Giovanni and his partner / Thank You Team Beacon! read more

Beacon Plumbing - Seattle - Today's install! - Plumbing Near Me - Seattle, Washington

0 stars. Beacon did work for my neighbors sewage line, which then caused damage to my sewage line. After four months of constant phone calls and emails from me with very little response back, they refuse to reimburse me for the damage done read more

Brent is personable and was extremely helpful in designing and implementing a solution to my plumbing issues. He explained all of my options and suggested the best path forward with an expert's eye. When he encountered a significant complication behind the drywall, he found a work-around to avoid expensive extra re-routing. He was also able to fix the plumbing on the same day. read more

I contacted Beacon Plumbing to obtain an estimate for the remaining plumbing work. On 7/30, the plumber (estimator), Josh, arrived late to our scheduled appointment, which caused his visit to overlap with another plumbing company that I had also scheduled. During the walkthrough, he requested additional project information from my general contractor. Today (8/3), I called simply to obtain Josh's email address so my general contractor could send him the information he requested. Instead, I was told that Josh was uncomfortable with the project because it had "a lot of red flags" due to multiple plumbers and general contractors being involved. This was confusing because it was not accurate. The project has had one plumbing contractor and one general contractor. The original plumbing company is winding down and is unable to complete the remaining work, which is why I am obtaining estimates from other licensed plumbers. Wanting to understand the concern, I called Josh back. Rather than explaining what he meant, he repeatedly told me the project had "a lot of red flags," spoke to me in a dismissive manner, and ended the conversation without providing any clarification. I fully respect a contractor's right to decline a project. My disappointment is with how I was treated. If there were legitimate concerns, I would have appreciated a respectful conversation instead of assumptions based on incorrect information. Unfortunately, this experience left me feeling judged rather than helped, and it was not the level of professionalism I expected from Beacon Plumbing. read more

Brent showed up on time, diagnosed the problem and fix in under an hour. A+++ would recommend beacon plumbing

We recently moved into a new home, and within two months, we noticed that the heating in our home has gone kaput. Upon looking at our tankless water heater and boiler, we learned that Beacon Plumbing had initially installed it back in 2022. It's not even 3 years old yet, but it's starting to have issues? Odd, but things do happen. I called Beacon Plumbing and they said they'll contact me to send someone out to check it out. Great, that's all I wanted. Instead, I got a phone call from the installer (I think his name was John?). I asked if he was the one coming over, and he churlishly said no and asked me what was wrong with it. He kept pushing that he installed it perfectly and, I quote, "I've been doing this for 50+ years, and if anyone said that it's not correct, they don't know what they're talking about." He was also insistent that it's not covered under warranty, which I understood - still, the convo was curt and cold, and it left a sour taste in my mouth. Well, I had three companies visit our property and all three said the pipes all have to be redone, as it was incorrectly installed. In addition, it may possibly not have been inspected either! Repairs and reinstallation are going to cost us over $10k. Upon looking at Beacon Plumbing's Yelp page after my discussion, I shuddered and was appalled at the rating. But it makes sense. We just wanted to move in peacefully - yet, we have this conundrum of a poorly constructed boiler system. And to put up with the aggressive conversation didn't help either. read more

I called Beacon plumbing as my water heater started leaking. Within an our Brent came out and explained what was going on and offered to replace the leaking tank. Less than two hours later I had a new water and no more water on my floor. I am so happy with the service that was provided and will highly recommend Beacon Plumbing to all of my family and friends. Great response time and awesome customer service. I couldn't be happier! read more

While paying for my Mom's monthly water bill for her house, I noticed a huge spike in water usage and billing amount. Upon closer inspection of the fresh water line from the foundation wall & water meter, there was the culprit (a compromised galvanized pipe revealing a water puddle). Original pipes were laid down in 1954. Not bad for lasting 72 years. The City came out to shut off the water and installed a new valve while I called Beacon Plumbing right away. Jedi Master Giovanni and his Padwa Learner Rodney came out in under 50 mins to diagnose the leak and suspected a break from the meter to the garage. An Estimate was written up whereby both parties came to an agreeable amount. It helps that Beacon have a deferred interest 25 months financing plan for large projects. Being a Customer since the 1990's definitely helped. Giovanni was the Project Manager and took care of the entire process in informing me of Progress with pics / field notes, Scheduling, & Permit Interfacing with the City. A new sleeve and water line was installed in under 2 days within a week of the Estimate not to mention coordination of the a portion of the City Street Closure. Inspections were approved and dirt back-filled in under a week. Couldn't have thanked these Professionals enough for their Due Diligence, Communications, Attention to Details, City Coordination, & Project Close Out. 10 out of 10 for coming getting the Project done in the busy Summer Season no less. Grazie Mille Giovanni e Rodney ! read more

When my kitchen sink backed up I didn't know what to do so I called Beacon Plumbing. Brent showed up within an hour and explained what the problem was gave me options to get it flowing again. After an hour my sink was draining again. I am so happy that I called Beacon Plumbing. I will totally recommend them to everyone that I know. Especially my friends and family. read more

Had a leak on our property, Matt and Giovanni came out and were able to find the problem instantly and get it fixed. Saved us a bunch of money on our water bill, will definitely use them again. Thank you guys! read more

Scott and Peter did a panel change and it was much faster than anticipated, they were both very cordial, polite, and most of all on time. I was skeptical with some of the reviews but I am ecstatic with the work that was done! Thanks again! read more

Beacon Plumbing - Seattle - It is an electrical panel upgrade. - Plumbing Near Me - Seattle, Washington

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Beacon Plumbing is an entirely corrupt company that prays on senior citizens. I've been charged $6,080 for working on a drainage problem they never fixed. A representative came to my door asking that I sign a form he said would refund a down payment for work they had yet to do. This was a lie. It confirmed that they could charge my credit card for work they would never complete. read more

I want to give 5 stars to my plumber Gio because he walked into my house & was able to tell me what was wrong with my tankless water heater, what part needed to be replaced, what it would cost, or because my tankless water heater was 11 years old what it would cost to replace it. He was the 5th plumber at the 5th company I talked to & he was the 1st to recognize my brand & offer to repair it, not just rip it out for something bigger & newer. A week later when my water heater was dead Gio was back & in under an hour installed my system, taught me the basics & was polite + courteous . I shouldn't have to go through so many other shops to find someone knowledgeable. Geo knows his stuff. read more

So pleased with Beacon! Diontea was here within an hour of my phone call. He immediately diagnosed the cause of my leaking toilet, and was able to resolve the issue within minutes. Everyone from Beacon is always so professional and helpful, they are my go-to plumbing company that I trust every time I have an issue. read more

Beacon Plumbing has great service and provided high quality work. Brent was very helpful and nice! Highly recommend!

The owner of Beacon Plumbing got involved in our billing issue and we have been able to resolve our concerns including a partial and appropriate refund on our job. Based on the many positive reviews I suspect that our over-billing situation was a one-time snafu. Having said that I urge customers to be sure that the amount quoted by Beacon's technicians seem consistent with the complexity of the job. Since they quote before they undertake any work this, of course, can be tricky for both the tech and the customer. read more

Giovanni came out to do some emergency plumbing 6 months ago and shared at that time I had some major root problems and a broken flap. I was able to finally have him come back and take care of the main issue so I wouldn't continue having backup problems in my 100 year old craftsman home. Him and Josh came out in a timely fashion and completed a very large job (digging 7 feet and doing a bunch of pipe magic). They worked very hard and quick over only a few days to complete something I thought would take weeks. I was very impressed with the communication and efficiency in completing the job! Excellent work, and I loved the team mentality they carry together. read more

My old water heater was leaking. After I got the water cleaned up and a fan running, I called a mold mitigation company first and they recommended Beacon to fix the water heater. Beacon arrived quickly, less than 45 minutes, and got the job done but you will pay a pretty penny. The fact that they will come any time without an appointment is the biggest benefit. The plumbers themselves were ok. They kept leaving the door open on a sub-40° night and talked loudly like they were in their own living room. I also had to ask them to shut their truck off to stop idling outside as to not disturb the neighbors. There was one younger guy who was quiet and did most of the work and two older guys who yapped and helped out a bit. Overall, it took them about 2.5 hours to change out the water heater. I would call them again in a pinch but probably wouldn't hire them again for non-emergency work based on the price. The cost of all those ads gets passed onto you, the customer. read more

Giovanni, Josh, and McCoy are lifesavers! They fixed a tricky under‑sink issue I'd tangled up and then corrected a botched water heater installation done by someone else. They explained everything clearly and came back the next day to fix it all. Now our water pressure is fantastic and the gas line is properly installed--huge difference! Highly recommend these guys. read more

Beacon Plumbing - Seattle - Extended exhaust pipe up above the roof. - Plumbing Near Me - Seattle, Washington

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Brent from Beacon Plumbing was wonderful, fast & came out within an hour of calling them. Would reccomend them.

great service, honest and prompt. cleaned up and took the trash with them! Giovani and Josh were great!

I was definitely freaking, and I did call Beacon (after another "24 hour emergency plumber" told me the soonest they could get to me was tomorrow. Yeah right, I'm literally sitting in my bathroom emptying buckets of water every three minutes!!). I was concerned about how much Beacon would cost, since they have money to pay NFL stars to advertise for them, but I was desperate to be free of the bailing, so I called. The operator was a little cold, but in about half an hour (or 12 buckets of water dumped) Gio and Josh arrived, and they were so kind and warm. You could tell they actually cared about their job, and helping people out. They had everything fixed so quickly, were funny and personable (ask Gio to see a picture of his cute dog!) and brought and put on the protective shoe covers, which was unnecessary but very professional. The fix came in under what I had mentally already spent, so I'm thrilled. They should take more of that Seahawks money and give it to these guys... but I guess the advertising worked, because they were the first thing to pop in my head when the water started pouring. Thank you for saving my night! read more

I called for an immovable clog downstream of a 2-tub connection in an old house. We had issues with one or the other in the past but was always able to clear them however this time it affected both tubs and nothing we tried worked. Beacon answered the phone, and within 2 hrs. Ryan and Zack were there working on the problem and had it solved in ~30 min. I had to be out of the house that morning, so their timeliness was most appreciated. Throughout the process Ryan explained what was going on and made sure I understood the risks and potential difficulty involved. In the end they got it solved quickly avoiding a longer and more expensive fix. I have no idea what a fair price for service like this should be, but I would gladly pay the same any day for the speed and resolve received that day. Big thanks to Ryan and Zack. read more

My 4 year old furnace stopped working that they installed. I was quoted $75.00 for a diagnostic fee. Serviceman came out and said the $75.00 was actually a trip fee and the diagnostic was actually $389.35+ tax. This was extremely misleading! I also presented a coupon off their website that they would not honor. Very disappointed! Dishonest company! read more

My water heater stopped working and I called Beacon Plumbing. They replaced the water heater for double the price what I have paid 10 years ago claiming the outrageous price on the pandemic, $5700 for a standard gas 50 gallon water heater with a standard expansion tank. They did not even check if the old heater could have been repaired although I did ask them to replace the heater. The two technicians that came were very polite and kept me updated with what they were doing. Lesson for me to never hire them again and also to always get 2 quotes before any work even in an urgent situation. read more

This morning, while at my office, I received an alert that my basement water alarm had been triggered. After rushing home, I found water dripping out of my tankless heater. I called Beacon, and they delivered. Ned and his assistant, Austin, arrived within 30 minutes. They were both professional and kind (and they wore shoe covers in the house!). Given the fact that my current unit was out of warranty and was corroded to the point of being junked, I asked them to install a new unit. From start to finish, the guys were done in under three hours. I will definitely call Beacon again if I find myself in a bind. ***Finally, it was heartening to see how Ned treated his apprentice, Austin. He treated him with respect and patience. A real mentor. read more

They miss diagnosed the problem, messed up my plumbing, caused my basement to flood with filthy sewage and charged me 17k. Oh, apparently you recorded our conversations... Mark, your big legal guy said that was not allowed and I researched it... It's not but that explains why he kept saying to let the field worker "make it right." He would offer me an option... I did get that text from your field worker offering me a bit of compensation (text below) for your error and I was told I would receive it but I never did! I never intended to give a negative review for any other reason than bad service. Just wanted you to follow through on your offer to help pay for the repair. You offered and I accepted. Why offer and then ghost me? Way to put your field workers in this unfortunate position. Smh read more

Beacon Plumbing - Seattle - This is beacon offering to pay me some cost of repair for their mistake. they ghosted me after I accepted - Plumbing Near Me - Seattle, Washington

Our water heater blew up on New Year's Eve, leaving us without needed hot water. My wife called Beacon after doing an online search and reading reviews, and they responded promptly with a call back and came to our home within an hour! It was determined that we needed a new water heater, and the crew returned the following day, at the scheduled time (even calling us beforehand indicating their exact arrival time). Working quickly, the 3-man crew removed the old water heater and installed a new one, taking time to explain to us all necessary information. The installers, headed by Giovanni DiCosta, were professional, extremely competent, and friendly, sacrificing their New Year's Day vacation to meet our needs. A+++ read more

Giovanni replaced my old tankless water heater within one day of receiving the quote. He provided a detailed explanation of the work and what to expect from the new unit. Installation was top notch. Hot water is back and heats up almost instantaneously. Thank you. read more

Beacon Plumbing - Seattle - Plumbing Near Me - Seattle, Washington

Absolutely a rip-off. Stay away from Beacon Plumbing.I paid $2,000 to have my drain cleared, but it completely clogged again just 4 days later. When I called the technician who did the job to ask for a fix, he told me that because he wrote "No Warranty" in the work log, they would not come back unless I paid them EVEN MORE money.This completely contradicts Beacon Plumbing's official website advertisement, which claims they provide a "one-year guarantee on parts and labor for every drain clearing job." Sneaking "No Warranty" into the invoice after charging an outrageous $2,000 is a deceptive business practice.Because they refused to honor their advertised guarantee and demanded more money for their own faulty work, I completely lost trust in this company. I had to hire a different plumber to actually fix the issue.Do not trust their advertisements or their technicians. They will take your money and leave you with the same problem 4 days later. read more

Beacon was fantastic! They came really quickly and fixed did excellent quality work on replacing my water heater and hose bib. Giovanni and Josh were really fantastic. Highly recommend. read more

Very expensive. Call them if you have money to throw out the window. I had them come in to fix a small leak around the toilet base. They clean the base up and caulk around it. Fixed it. Charged $1800 ??!! read more

Let's face it, they are great at the actual work. They get it done and add fast. The pricing is outrageous. They charged me hundreds of dollars to unclog a toilet. Plus they can use a bit of a more polish professional look at how they present themselves to customers with uniforms and vehicles. The tech was friendly but he reeked of stale alcohol, uniform looked dirty, he didn't wear a belt and his pants kept falling down. read more

Called The Beacon Team to help resolve an issue with our heat pump, as it was making noise after using the AC function. We often had to completely shut off the power from the power panel in order to stop the noise. Our technician, Jeffrey, was able to troubleshoot the issue within minutes. The noise hasn't come back since. The service charge was also very reasonable. Thank you, Beacon and Jeffrey!!! read more

Watch out for Beacon Plumbing in Seattle. Before hiring any plumber do a quick google search for plumber red flags. In my case Beacon: * High pressure tactics - we called them out to fix a dripping faucet. They left us with 3 estimates totaling $18k. The leaky faucet being $6k of that. * Asking for full payment up front - They would not schedule the work until we paid the full $6k * No itemized billing - Don't expect a complete breakdown of prices, but they would not even break down between time and materials. I still have no idea what their hourly rate actually is, but I can say they always send 2 people out (one an "apprentice") so you're always paying for 2. * Materials cost - had no idea part of the $6k was a $1.2k new faucet. This was a standard tub and could have a good faucet for MUCH cheaper. Why do I know the costs above? Due to bad circumstances we paid the $6k up front. Before they came out I ended up just fixing the leaky faucet with a $2 washer. Cancelling the job (I did not want them back in my house) did not get nearly as much back as one would expect, and I ended up just keeping this fancy faucet. Most expensive 20 minutes I can think of (yes, they were at the house for 20 minutes on the initial trip). - Edit: Reviewed my security tape, they were at the house for 1 hour 40 minutes total... read more