Worth every penny, highly recommend! Excellent service by plumber Zadrien, who came to the rescue after multiple previous plumbers from other companies wanted to wait more than a week without any running water, just to come on-site to assess. I submitted an online service request after 5pm Wed and was immediately transfered to a phone call with a live dispatcher without any hold time. Dispatcher demonstrated empathy & an appropriate sense of urgency, and I received initial contact from plumber Zadrien within minutes of getting off the phone with dispatch. He was on-site in less than an hour, came up with a game plan, and personally connected with water damage specialists, who were in turn immediately responsive and on-site within another hour. All of this after hours and with a level personal care and compassion I wouldn't expect from a big company. I truly felt valued as a customer. My plumbing repair was complete and new water heater replacement in place by Friday night - delayed only by waiting on the water damage contractor and my homeowners insurance. Zadrien returned promptly Saturday morning to check on everything and was the consummate professional throughout - available directly by phone & text, quickly responsive late into the evenings, and speedy efficient on-site work. Give this man a raise! Thanks Beacon, for a great experience. read more

We experienced price gouging and terrible customer service from Beacon and will never use them again. They completed a simple kitchen sink unclogging in a rental property and charged us $710. When we called and emailed to complain and ask for an explanation for what we now know was about twice as much as other companies charge for the same service, we got the runaround and their Sr. Manager Mark J did not even respond. We are so disappointed in the service and the lack of customer service. read more

Third time! The Beacon Hat Trick! Our 2nd but old water heater started spraying - leaking profusely and were pleased to hear that the Beacon team was avail. They dispatched Giovanni and team. I was thoroughly impressed by the responsiveness and then when showing up the professional workmanship carefully planning to getting the water heater replaced and making sure there was appropriate quality testing. From Dispatch to Giovanni and his partner / Thank You Team Beacon! read more

Beacon Plumbing - Seattle - Today's install! - Plumbing Near Me - Seattle, Washington

So pleased with Beacon! Diontea was here within an hour of my phone call. He immediately diagnosed the cause of my leaking toilet, and was able to resolve the issue within minutes. Everyone from Beacon is always so professional and helpful, they are my go-to plumbing company that I trust every time I have an issue. read more

Brent showed up on time, diagnosed the problem and fix in under an hour. A+++ would recommend beacon plumbing

I called Beacon plumbing as my water heater started leaking. Within an our Brent came out and explained what was going on and offered to replace the leaking tank. Less than two hours later I had a new water and no more water on my floor. I am so happy with the service that was provided and will highly recommend Beacon Plumbing to all of my family and friends. Great response time and awesome customer service. I couldn't be happier! read more

Had a leak on our property, Matt and Giovanni came out and were able to find the problem instantly and get it fixed. Saved us a bunch of money on our water bill, will definitely use them again. Thank you guys! read more

We recently moved into a new home, and within two months, we noticed that the heating in our home has gone kaput. Upon looking at our tankless water heater and boiler, we learned that Beacon Plumbing had initially installed it back in 2022. It's not even 3 years old yet, but it's starting to have issues? Odd, but things do happen. I called Beacon Plumbing and they said they'll contact me to send someone out to check it out. Great, that's all I wanted. Instead, I got a phone call from the installer (I think his name was John?). I asked if he was the one coming over, and he churlishly said no and asked me what was wrong with it. He kept pushing that he installed it perfectly and, I quote, "I've been doing this for 50+ years, and if anyone said that it's not correct, they don't know what they're talking about." He was also insistent that it's not covered under warranty, which I understood - still, the convo was curt and cold, and it left a sour taste in my mouth. Well, I had three companies visit our property and all three said the pipes all have to be redone, as it was incorrectly installed. In addition, it may possibly not have been inspected either! Repairs and reinstallation are going to cost us over $10k. Upon looking at Beacon Plumbing's Yelp page after my discussion, I shuddered and was appalled at the rating. But it makes sense. We just wanted to move in peacefully - yet, we have this conundrum of a poorly constructed boiler system. And to put up with the aggressive conversation didn't help either. read more

Scott and Peter did a panel change and it was much faster than anticipated, they were both very cordial, polite, and most of all on time. I was skeptical with some of the reviews but I am ecstatic with the work that was done! Thanks again! read more

Beacon Plumbing - Seattle - It is an electrical panel upgrade. - Plumbing Near Me - Seattle, Washington

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The owner of Beacon Plumbing got involved in our billing issue and we have been able to resolve our concerns including a partial and appropriate refund on our job. Based on the many positive reviews I suspect that our over-billing situation was a one-time snafu. Having said that I urge customers to be sure that the amount quoted by Beacon's technicians seem consistent with the complexity of the job. Since they quote before they undertake any work this, of course, can be tricky for both the tech and the customer. read more

Beacon Plumbing is an entirely corrupt company that prays on senior citizens. I've been charged $6,080 for working on a drainage problem they never fixed. A representative came to my door asking that I sign a form he said would refund a down payment for work they had yet to do. This was a lie. It confirmed that they could charge my credit card for work they would never complete. read more

I want to give 5 stars to my plumber Gio because he walked into my house & was able to tell me what was wrong with my tankless water heater, what part needed to be replaced, what it would cost, or because my tankless water heater was 11 years old what it would cost to replace it. He was the 5th plumber at the 5th company I talked to & he was the 1st to recognize my brand & offer to repair it, not just rip it out for something bigger & newer. A week later when my water heater was dead Gio was back & in under an hour installed my system, taught me the basics & was polite + courteous . I shouldn't have to go through so many other shops to find someone knowledgeable. Geo knows his stuff. read more

Brent from Beacon Plumbing was wonderful, fast & came out within an hour of calling them. Would reccomend them.

Giovanni came out to do some emergency plumbing 6 months ago and shared at that time I had some major root problems and a broken flap. I was able to finally have him come back and take care of the main issue so I wouldn't continue having backup problems in my 100 year old craftsman home. Him and Josh came out in a timely fashion and completed a very large job (digging 7 feet and doing a bunch of pipe magic). They worked very hard and quick over only a few days to complete something I thought would take weeks. I was very impressed with the communication and efficiency in completing the job! Excellent work, and I loved the team mentality they carry together. read more

Giovanni, Josh, and McCoy are lifesavers! They fixed a tricky under‑sink issue I'd tangled up and then corrected a botched water heater installation done by someone else. They explained everything clearly and came back the next day to fix it all. Now our water pressure is fantastic and the gas line is properly installed--huge difference! Highly recommend these guys. read more

Beacon Plumbing - Seattle - Extended exhaust pipe up above the roof. - Plumbing Near Me - Seattle, Washington

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I was definitely freaking, and I did call Beacon (after another "24 hour emergency plumber" told me the soonest they could get to me was tomorrow. Yeah right, I'm literally sitting in my bathroom emptying buckets of water every three minutes!!). I was concerned about how much Beacon would cost, since they have money to pay NFL stars to advertise for them, but I was desperate to be free of the bailing, so I called. The operator was a little cold, but in about half an hour (or 12 buckets of water dumped) Gio and Josh arrived, and they were so kind and warm. You could tell they actually cared about their job, and helping people out. They had everything fixed so quickly, were funny and personable (ask Gio to see a picture of his cute dog!) and brought and put on the protective shoe covers, which was unnecessary but very professional. The fix came in under what I had mentally already spent, so I'm thrilled. They should take more of that Seahawks money and give it to these guys... but I guess the advertising worked, because they were the first thing to pop in my head when the water started pouring. Thank you for saving my night! read more

My old water heater was leaking. After I got the water cleaned up and a fan running, I called a mold mitigation company first and they recommended Beacon to fix the water heater. Beacon arrived quickly, less than 45 minutes, and got the job done but you will pay a pretty penny. The fact that they will come any time without an appointment is the biggest benefit. The plumbers themselves were ok. They kept leaving the door open on a sub-40° night and talked loudly like they were in their own living room. I also had to ask them to shut their truck off to stop idling outside as to not disturb the neighbors. There was one younger guy who was quiet and did most of the work and two older guys who yapped and helped out a bit. Overall, it took them about 2.5 hours to change out the water heater. I would call them again in a pinch but probably wouldn't hire them again for non-emergency work based on the price. The cost of all those ads gets passed onto you, the customer. read more

Beacon was fantastic! They came really quickly and fixed did excellent quality work on replacing my water heater and hose bib. Giovanni and Josh were really fantastic. Highly recommend. read more

My 4 year old furnace stopped working that they installed. I was quoted $75.00 for a diagnostic fee. Serviceman came out and said the $75.00 was actually a trip fee and the diagnostic was actually $389.35+ tax. This was extremely misleading! I also presented a coupon off their website that they would not honor. Very disappointed! Dishonest company! read more

I called for an immovable clog downstream of a 2-tub connection in an old house. We had issues with one or the other in the past but was always able to clear them however this time it affected both tubs and nothing we tried worked. Beacon answered the phone, and within 2 hrs. Ryan and Zack were there working on the problem and had it solved in ~30 min. I had to be out of the house that morning, so their timeliness was most appreciated. Throughout the process Ryan explained what was going on and made sure I understood the risks and potential difficulty involved. In the end they got it solved quickly avoiding a longer and more expensive fix. I have no idea what a fair price for service like this should be, but I would gladly pay the same any day for the speed and resolve received that day. Big thanks to Ryan and Zack. read more

My water heater stopped working and I called Beacon Plumbing. They replaced the water heater for double the price what I have paid 10 years ago claiming the outrageous price on the pandemic, $5700 for a standard gas 50 gallon water heater with a standard expansion tank. They did not even check if the old heater could have been repaired although I did ask them to replace the heater. The two technicians that came were very polite and kept me updated with what they were doing. Lesson for me to never hire them again and also to always get 2 quotes before any work even in an urgent situation. read more

This morning, while at my office, I received an alert that my basement water alarm had been triggered. After rushing home, I found water dripping out of my tankless heater. I called Beacon, and they delivered. Ned and his assistant, Austin, arrived within 30 minutes. They were both professional and kind (and they wore shoe covers in the house!). Given the fact that my current unit was out of warranty and was corroded to the point of being junked, I asked them to install a new unit. From start to finish, the guys were done in under three hours. I will definitely call Beacon again if I find myself in a bind. ***Finally, it was heartening to see how Ned treated his apprentice, Austin. He treated him with respect and patience. A real mentor. read more

They miss diagnosed the problem, messed up my plumbing, caused my basement to flood with filthy sewage and charged me 17k. Oh, apparently you recorded our conversations... Mark, your big legal guy said that was not allowed and I researched it... It's not but that explains why he kept saying to let the field worker "make it right." He would offer me an option... I did get that text from your field worker offering me a bit of compensation (text below) for your error and I was told I would receive it but I never did! I never intended to give a negative review for any other reason than bad service. Just wanted you to follow through on your offer to help pay for the repair. You offered and I accepted. Why offer and then ghost me? Way to put your field workers in this unfortunate position. Smh read more

Beacon Plumbing - Seattle - This is beacon offering to pay me some cost of repair for their mistake. they ghosted me after I accepted - Plumbing Near Me - Seattle, Washington

Giovanni replaced my old tankless water heater within one day of receiving the quote. He provided a detailed explanation of the work and what to expect from the new unit. Installation was top notch. Hot water is back and heats up almost instantaneously. Thank you. read more

Beacon Plumbing - Seattle - Plumbing Near Me - Seattle, Washington

Gio and Josh were FANTASTIC. Responded for our after hours plumbing emergency in just 20 minutes, provided impeccable service, and got everything fixed in no time. Gave us a fair price too! 100% recommend! Thank you!!! read more

Our water heater blew up on New Year's Eve, leaving us without needed hot water. My wife called Beacon after doing an online search and reading reviews, and they responded promptly with a call back and came to our home within an hour! It was determined that we needed a new water heater, and the crew returned the following day, at the scheduled time (even calling us beforehand indicating their exact arrival time). Working quickly, the 3-man crew removed the old water heater and installed a new one, taking time to explain to us all necessary information. The installers, headed by Giovanni DiCosta, were professional, extremely competent, and friendly, sacrificing their New Year's Day vacation to meet our needs. A+++ read more

Very expensive. Call them if you have money to throw out the window. I had them come in to fix a small leak around the toilet base. They clean the base up and caulk around it. Fixed it. Charged $1800 ??!! read more

Zadrien and Kyle came an hour after we called. They fixed our plugged up pipes under our kitchen sink. They were friendly and knowledgeable. We would definitely use their service again. read more

Let's face it, they are great at the actual work. They get it done and add fast. The pricing is outrageous. They charged me hundreds of dollars to unclog a toilet. Plus they can use a bit of a more polish professional look at how they present themselves to customers with uniforms and vehicles. The tech was friendly but he reeked of stale alcohol, uniform looked dirty, he didn't wear a belt and his pants kept falling down. read more

Called The Beacon Team to help resolve an issue with our heat pump, as it was making noise after using the AC function. We often had to completely shut off the power from the power panel in order to stop the noise. Our technician, Jeffrey, was able to troubleshoot the issue within minutes. The noise hasn't come back since. The service charge was also very reasonable. Thank you, Beacon and Jeffrey!!! read more

Watch out for Beacon Plumbing in Seattle. Before hiring any plumber do a quick google search for plumber red flags. In my case Beacon: * High pressure tactics - we called them out to fix a dripping faucet. They left us with 3 estimates totaling $18k. The leaky faucet being $6k of that. * Asking for full payment up front - They would not schedule the work until we paid the full $6k * No itemized billing - Don't expect a complete breakdown of prices, but they would not even break down between time and materials. I still have no idea what their hourly rate actually is, but I can say they always send 2 people out (one an "apprentice") so you're always paying for 2. * Materials cost - had no idea part of the $6k was a $1.2k new faucet. This was a standard tub and could have a good faucet for MUCH cheaper. Why do I know the costs above? Due to bad circumstances we paid the $6k up front. Before they came out I ended up just fixing the leaky faucet with a $2 washer. Cancelling the job (I did not want them back in my house) did not get nearly as much back as one would expect, and I ended up just keeping this fancy faucet. Most expensive 20 minutes I can think of (yes, they were at the house for 20 minutes on the initial trip). - Edit: Reviewed my security tape, they were at the house for 1 hour 40 minutes total... read more

On Mother's Day, my breaker tripped several times--not the whole system, just the washer circuit and another upstairs circuit where a computer was running. When I went to reset the breakers, I heard a sizzling noise. Out of urgency, and against my better judgment after seeing their poor reviews, I called Beacon Plumbing. Two technicians, Jordan and Briscoe, arrived about an hour later. They took apart my breaker box, examined it, and then put it back together--but never once brought me over to show me any damage, explain what they were seeing, or walk me through their findings. Instead, they went out to their van and sat for quite some time without any updates. When I finally went out to find them, only then did they walk me back to the fully reassembled panel and claimed that if you "add up the numbers" on the breakers, it exceeds my panel's capacity. They said my whole panel was "burning up". They even went as far as to say that my home's electrical system should have never passed inspection. That was the extent of their so-called "diagnosis." They told me I was pulling 173 amps, which sounded alarming--until I learned that claim was not accurate. Two days later, a licensed electrician from 2 Sons Plumbing & Electric came out, tested the system, and confirmed that with everything in the house turned on, we were only drawing 53 amps--well within the safe limits of my 100-amp panel. He even said he had never seen or heard of a 1,300-square-foot townhome pulling anywhere close to 173 amps. Despite having no real evidence, Beacon told me I needed to upgrade my entire electrical system for a cost of $64,000. When I asked about just replacing the panel, they said it would still cost $6,500. And while I was on the phone scheduling a second opinion, they called me back and offered $1,000 off if I scheduled the work immediately for the next day. And despite all of this, I was still charged $512 for a "diagnosis" that I believe was entirely inaccurate and unprofessional. In the end, the real issue wasn't a system overload or a dangerous panel--it was simply a loose neutral wire and another loose wire that had started arcing. The electrician from 2 Sons tightened the connections and fixed the problem in 10 minutes for their standard service fee of $264. When I asked 2 Sons about Beacon's $64,000 quote to upgrade the system, they told me outright that it would be nowhere near that cost--this seems to me another clear sign of how inflated and predatory Beacon's pricing really was. What's worse is that this entire situation could have been resolved on the spot if Beacon had simply checked and tightened the wires. Instead, I was left without power and had to spend two nights in an Airbnb, which could have been completely avoided. You should absolutely believe the one-star reviews. Beacon Plumbing often tries to explain away negative feedback, but I have paperwork in hand to back up every claim I've made here. In my experience, this company relies on scare tactics, misinformation, and wildly inflated pricing. Save yourself the stress, the money, and the inconvenience--call someone else. Update: Just to be clear, I've now sent three emails to the senior manager. I've been actively communicating--just in writing, not over the phone. read more

Beacon Plumbing - Seattle - Paperwork from 2 Sons Plumbing, Heating, and Electrical - Plumbing Near Me - Seattle, Washington

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Brent came out same day within 2 hours to fix water leaking all over. explained everything thoroughly and I just wanted it fixed.

Mom's water heater was leaking, Giovanni and Josh came right out and we're very professional and courteous. During their evaluation they identified additional issues and got Scott out to take care of that, as well as getting in touch with Quick Dry to help us with remediation of water damage. They are consummate professionals and I would highly recommend them and Beacon. read more

Great service and very professional! My tankless water heater was leaking and was able to get same day service and install.

Gio and Stanford were fast in arriving, great to be around, friendly, and tried to solve our problem with the least amount of time and cost. When they diagnosed the problem and knew it would require more extensive work they stopped and explained the situation and proposed solutions. Wasn't the outcome we wanted but the guys were great. 5 stars for client service and effort. read more

ZERO STAR Stupid stupid stupid ridiculous estimate. Stay away...PERIOD. The managers excuse was they have a lot of trucks. #%#!%# Mark J and I spoke and emailed August 20th. I sent Mark a copy of the receipt where the job you guys bid for $2200 cost $300 including tightening up the kitchen faucet. He was going to get in touch with the technician to see why he left such a ridiculous quote, which for the record you also charged $75 for the estimate which I successfully got refunded. I never heard back from Mark which is par for the course and insult to injury is further communication with your company. Please chalk me up as a lost cause and no interest ever communicating with your company again and just doing my public service job here warning others that there are better options out there. Odessey plumbing in Seattle did a fantastic job. It's funny mark's comment defensively was you have more trucks than they have employees... I guess that's the type of company I want to use and I would suggest others do as well. read more

Nate and his son Austin did a complete repipe of my 3300 sq ft house. I had two burst pipes in three different places then another leak months later in the utility room which was the last straw. The idea of a repipe seemed to be the best option due to my house being piped with C-PVC pipe throughout. This problem began due to the severe cold snap mid-January this year when the pipes burst, creating a flood in my basement. The thought of renovating everything then another leak could happen - I wanted to feel safer in my home, so I agreed it was the best solution. The plumbers were knowledgeable, professional, yet kind throughout the process, including a couple of unexpected ways the house was piped. A different plumber with the company highly underestimated how long this would take, but everyone was patient to take the time needed. They took care to make certain everything would work afterwards, not overlook anything or it wouldn't get water where needed. They definitely knew what they were doing. These plumbers worked well together, they knew how to keep everything as clean as possible when cutting into the drywall by using special vacuums during the process. Nate asked which wall would be less invasive to cut when there were options, that helped avoid more of a mess afterwards. They always called ahead of time about 20 minutes or longer before arriving. Ultimately it took about six days not the two days I was told yet that seemed illogical. I've had a lot of work done with Beacon Plumbing since early April 2023 when they were highly recommended by a friend. Always professional, always polite, I felt listened to, each process went well. I've been told that this company might be a bit more expensive but you get what you pay for. They know what they're doing and everything has been a positive experience and well done. read more

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They came when they said they were going to, gave me an estimate and the day/time they would come back after ordering needed parts, they installed them when they said they would, and the estimate was the total cost I paid. Basically, they did what they said and that seems more and more rare these days, so I am completely satisfied. read more

Super easy to set up an appointment over the phone. Troy came out in expected window, was informative and professional throughout the repair, giving me feedback about what to expect as he diagnosed and quotes before the work. I've had two other local companies come out previously and this was the best experience I've had with plumbing repair by far. Thanks Troy! read more