Great staff, caring, compassionate, well trained. This is by far the nicest, cleanest, friendliest…read morecare home I have ever visited or worked in. If I was looking for a place for someone in my family this would be it. As someone who has worked in several similar homes the employees here are second to none. There are some very sad and scary things that happen in some hospice care homes and you will never have to worry about that here. The owner, Shanell truly loves each resident and goes above and beyond to make them comfortable and happy with such patience and compassion its unbelievable. It was my joy to work for her for over a year.

Food was delicious. Lots of activities and pool for fun and. Exercising…read more Very good and friendly leader to take us on tour.

They didn't wanna take my mom cause of her Medicare and the guys was rude about it. Shouldn't be…read moreabout the money and insurance. Should be about helping people get better

This is a wonderful facility for senior living! They have a great staff with full time nursing…read moresupport and one of the highest count of staff to resident I have observed. The rooms were really great too. They are much larger than any other facility we visited in Kalamazoo and had high ceilings, ceiling fans and very nice Kitchenettes. We had the chance to have lunch when we visited and the buffet had great salad and soup in addition to multiple entree choices. My dad loved the food. Plus staff helped bring the food to the table and helped with drinks too. As I said, great staff. Tammy gave us a great tour. They did not have a room available for a couple so we couldn't make it work, but we wish we could. Additionally the resident population is about 75% retired nuns who were all very kind and friendly. On premise sanctuary would have been loved by my mom. I highly recommend this facility if you're considering a place for assisted living. Great rooms, great staff, great food, AND it was also the best value financially.

My mother-in-law just moved out of Porter Hills. At one time this was the premier retirement home,…read morenot anymore! After several incidents, UTI's from not changing her diaper, several falls, many cuts and bruises, leaving her unattended on the toilet, and missing items, my wife finally had to move her to a different facility. Two days in and the quality of care is amazing. They check on her a minimum of every 2 hours. When she rings the bell, someone actually shows up in a timely fashion. They wheel her to the dinning room instead of bringing meals into her room at no extra charge. Porter Hills is building a big new expansion and they have a skeleton crew working to help pay for the new build. Be very careful before committing your love ones to this institution.

Absolutely deplorable. Would not recommend this place to anyone. Do not believe "what you've…read moreheard". The aids require a ton more training and/or better vetting during recruitment and hiring. The administration is aloof and was contentious when discussing the care (or lack thereof) of our mother. Important note: The sales people are great! No doubt. But they aren't the ones providing the service. It's about revenue. Remember that! My siblings and I all now live out of state. We relied on a lot their former reputation. Our mother was not treated with dignity (left on the toilet unattended at times) and that was only when they "got around to" responding to her calls to use the restroom. She had multiple UTI's during her short time (6 months) and had fall related injuries that were not reported in acceptable detail or in a timely manner. (**And then later charged us for the wound care for injuries they didn't even deem necessary to share. Ridiculous) She felt like the moment she arrived, she was a burden to the staff. She was afraid to bother them and afraid to tell her children (us) so we "don't make it worse for her" The staff, especially evenings, were gruff and annoyed with her. ALL because she needed the very assistance she was paying to receive. Unacceptable. Whatever the reputation WAS prior to our decision to move her to this "premier senior facility" has long passed and in our experience, completely untrue today. Knowing what I know now, I would not let these people watch my dog overnight much less care for our mother one day longer. We have since moved her from this sad situation. After giving notice, we did not hear from the administration for almost a week and on the day we came with our truck, not one person there even asked why or where she was headed. Apparently They just let people come with a truck and take someone's entire belongings and don't ask a single question to stop by to ask anything. Trolly after trolly moving what was left of her personal items, (many missing with no follow up from PH) It was just more evidence that our mother was right about the complaints she would barely share. This is not written in an emotional state. We have since found her a better place. This is written as a warning and a plea to those who consider Porter Hills and take Yelp reviews under serious consideration. If you should choose this place for your loved one, plan on being VERY involved in the day to day needs, believe your loved one when they tell you about mistreatment and keep a close eye on the care they receive and more importantly, what they don't receive. I wish I had ONE kind thing to say. Honestly I do. However, there isn't anything I can point to. Due to the Yelp rating system, I'm force to even give one star. The stress and setbacks Porter Hills caused our mother and our family is impossible to overstate. Thankfully we were able to make a merciful and swift change before things became worse. Consider other options.

The food service is terrible. It has increasingly gotten worse the last six months. But when they…read morelist a grilled ham and cheese and you get ground Han and a spoonful of grated cheese on plain bread it's awful seeing elders fed this way

My sister went to Borgess Gardens for rehab. She has among other medical issues CHF (congestive…read moreheart failure) which means she requires a low sodium diet. There is no Dietitian on staff to make recommendations for her or any other clients. "Everyone eats the same foods" is what I was told. Needless to say she retained a lot of fluid that creates life threatening issues. From talking to others a lot of rehab / skilled nursing facilities are like this so be diligent and do your homework. The building is newer than other places, well maintained, staff is good for the most part. Upon discharge we were instructed that she needs to wear compression socks. During her stay staff never put any on my sister. Makes no sense.

Everyone has been so loving to our 96 year old Mom. She had a time when she didn't feel safe (she…read morehad recently lost her husband of 73 year) , they went above and beyond to make her feel safe and comfortable. I highly recommend Vineyard Assisted Living for your loved ones. Everyon

I love Vineyard Assisted Living!! One the best place I have ever worked for like family here and…read morethe management team is awesome and the work staff a great...

My father was there from the end of March till he passed the beginning of May. The people here work…read moretogether cohesively, doing whatever needs to be done. They gave my father such considerate care. Very supportive of the family. Shout out to Brandi, Mel, Tammy, Brandi 2, Maja and others who gave comfort and support.

They take good care of the people there however what they feed them is pure garbage!!read more

The therapists are all fantastic and enjoyable to work with. The facility is maintained at a high…read morelevel for cleanliness and care. I would highly recommend BC for rehab at any adult age.

My mother recently moved into StoryPoint's independent living apartments. She has a lovely 2…read morebedroom with a balcony. I was very impressed with the size of the apartment. She brought enough furniture to make it cozy but not overly crowded. She also has a carport and even brought her cat, Garfield. She has bi-weekly housekeeping but does her own laundry as her apartment came with a washer & dryer. The maintenance team has been responsive - hanging TV and pictures. She just loves it there and has made many new friends. She participates in the activities that she is interested in - bingo, music, outings, and the happy hours. Every day when I speak to her, she tells me what all they had for dinner and that everything is so good. Normally it is normally a choice of soup or salad, choice of 2 or 3 entrees that come with 2 sides, and a choice of dessert. I had dinner in the StoryPoint's dining room a few nights ago and I do have to say it was pretty good. My pork tenderloin was moist, the mashed potatoes were prepared just like I like them, and the dessert was delicious. She made the decision to move, and it has been a blessing to both her and to her family to know she is in a safe environment, surrounded by new friends, and that she is happy.

Our family moved our father to Storypoint in April, 2021, and we moved him out at the end of June…read more It was was a very traumatizing experience for my father and for all family members. The memory care unit is very short staffed, often with just one care giver for 20 residents. It is hard to keep all residence safe when the ratio is 20 to 1. My father, who is wheel chair/ bed bound, suffered falls, etc. Many of the caregivers there pulled me aside and apologized for the short staffing and the inability to take care of the residents. My father is on hospice and each time there was an incident regarding my father his case manager documented it, as required by law. Unfortunately, Story Point did NOT.....no record to be found. When hospice staff inquired, the response was, "there was no incident". We learned a big lesson.....the way things "look" and the way things "are" are two very different things. I believe the independent living side is fine and perhaps assisted living, but memory care is not. Please do not send your loved one to memory care at Story point. Our Father is now at North Woods Village and it is night and day!! They are staffed, competent, kind, and extremely caring. We feel very, very blessed that we are able to get dad into this wonderful facility.