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After about 4 months of shopping for a reliable and practical used vehicle, on January 2, 2026 I found a 2020 Avalon at Beaman. I spent maybe 30 minutes with the salesman and was as easy to deal with as a buyer could be. I took the car on a test drive and found a nearby private mechanic to do a pre purchase inspection, as well as checked the Carfax report and it had been serviced regularly at Toyota of Cool Springs at every required interval. The PPI said it was great. I bought the car and had the money wired. Pretty easy. The windshield did have one observable crack in it, when I purchased it. Which is an issue I personally was able to overlook. I should have made a bigger issue out of this, but I didn't. On January 4, 2026, less than 2 days and 100 miles of driving the car, I pulled into a parking space at a slow rate of speed (5mph) and the whole dash lit up and scrolled through about 3-4 mechanical errors (photos included) including the power steering failed completely and I was unable to turn the wheel. I had to work out of town the following week and was unable to get the car to the dealership immediately. I was able to schedule it about 2 weeks later. I took the car back to Beaman Toyota and the errors didn't replicate so the service tech told me not to worry about it. About a week or two after that I scheduled an oil change and went back to Beaman Toyota. The service tech was happy to tell me that I needed over $2600 of servicing on my 30 day old vehicle, including brakes, spark plugs, even hood lifts that were about $600 themselves. I had also bought a few oil changes with my vehicle purchase and the technician tried to charge me for that too ($150). I had no receipts for my service package because I assumed if I bought the car and the package from the same dealership I was having the car serviced... it makes sense that it would be recorded there. Again, my mistake. The service technician was a bit condescending and offered to show me his computer screen showing that I in fact did not have a service package that I knew I had paid for and again insisted that I pay the $150 for the oil change. I asked to speak to a manager. He went off for about 10 mins, leaving me standing there, and came back saying I did have a service plan, but because I had bought the car so recently (60 days he said) that Toyota doesn't update their systems to reflect the packages that quickly because people don't usually bring them back that soon. However, according to the Carfax and the dealership listing of the car, someone put a few thousand miles on it while the dealership had it listed and I ended up getting an oil change sooner than expected. But I digress. I took that opportunity to again explain to the service tech that I had again in fact just bought the vehicle about 30-40 days and about 2,000 miles prior and it was absolutely absurd that I needed over $2600 of repairs on it already. He didn't care. Flash forward to July 2026 and about 6 months of ownership. I take the car back in for another oil change. I opt for new tires, which the (different) tech told me was a "buy 3 and get the 4th for $1 sale" going on. I selected the tires which he said came out to just over $1100 even with the "sale". I had priced the exact same tires at Costco earlier that week for just over $1000 or a $100 savings over Beamans little $1 for a 4th tire sale, but I was already at Beaman and wanted it done without the hassle so I took their deal. I also asked them to look at the power steering. Overall this was going to be a $3200 servicing, not counting the oil change (see aforementioned oil change pre purchase). I got a rental from beaman and drove back to work, advised that my tires would be in later around 1pm. It was 6am, so I was grateful for the rental. About an hour later they called and told me the power steering sensors needed to be replaced and it was about an $8,000 job at 11.5 hours, in addition to the $3200 that I had already authorized. This is absolutely absurd and fraud. He said he would see if his service manager would do something to reduce the hours of labor and came back and said it would be about $7000 overall. I told them to go ahead and do it, to just make it right. The next day I filled up my rental and drove down to get my car when they called me and said it would be ready. When I got there, it in fact was not ready. It had a new set of error codes the tech said. They needed to clear them and I could wait. I waited about 10-15 minutes and the tech came back and said I needed to get back in a rental. That my car wouldn't be ready until the following day. The technician calls me back after I leave and tells me I need a new battery for $275 more, to make the error message clear. At this point, I really don't care. I'm already getting fleeced. I add it and I pay about $6900 overall for the 6 month ownership servicing of my Beaman Toyota used 2020 Toyota Avalon ($24,000 OTD cost in January 2026). read more

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Service department is not worth the time. Knowing the damage to the engine that was done with a recall, they pushed the vehicle out the door and stepped away from accepting any of the known recall damage they were clearly aware of. read more

**BUYERS BEWARE** This is the worst dealership you will ever go to. They missed putting a bed cover on the final ticket after I bought a truck and they're now saying I have to pay that difference even though it was THEIR mistake and miss. All they want is to push numbers, don't give a crap about the customers. BUYERS BEWARE read more

Horrific Service - Unreachable Staff, Wasted Hours, Never Returning Let me be absolutely clear: Toyota Beaman does NOT answer their phones. I once received a voicemail from them saying, "I have some news about your car I need to speak with you urgently." I called back FIVE TIMES and was unable to get ahold of a single person--no service staff, no advisors, no managers. Completely unreachable for HOURS. This is not a one-off issue. Every time I've brought my Toyota in for a simple oil change, I've had to wait hours to get any update. When I follow up to confirm that the work I requested was actually done, I'm left waiting again--for hours. The communication is shockingly bad, and the staff seems entirely uninterested in helping or keeping customers informed. I want to emphasize that I love my Toyota vehicle, and I want it serviced by people I can trust. But Beaman Toyota has repeatedly proven they are not worthy of that trust. The service itself might be technically "fine," but the way this place is run is a joke. If you value your time, your patience, and basic professionalism, do not go here. I will never return to this location, and I sincerely hope this review helps someone avoid the same experience. read more

Great team , great people, great service. Got a great deal on my Camry hybrid. Made me feel like family My wife and I are very happy read more

Oriana was great! And very helpful! The process was very clear and easy. And she conducted business with transparency and integrity. 10/10 would recommend read more

had a great experience at Beaman. staff was great. Go see Colin or Will Taylor or their finance guy David.

Brantt and Frank did an amazing job!! Absolute best! My daughter is super excited!!!

Tim was excellent with his communication skills and the ability to make me feel comfortable in a stressful time purchasing a vehicle

My Toyota Prius had a flat tire and was towed to Beaman Toyota on a Friday. I was told they wouldn't have the tire in stock until the following Wednesday. A Beaman rep called me late Wednesday to say the car was ready. When I arrived the next day to pick up the car, the service advisor was unable to find my car keys. He told me I would be called the next day when my keys were located. Update: they called, located keys, and didn't charge me for the new tire. read more

Beaman sold his business and name to Hudson Toyota which he uses Beaman Toyota name because Beaman was a reputable business and Hudson is abusing Beaman's name. My experience was awful. I was sold a Rav4 2019 that had six owners which wasn't disclosed and I am the seventh owner I didn't know that until I got home and looked up CarFax. The car makes noise, rattles and now there is something leaking from under the hood. You probably wondering why did I buy the car with these issues, I did not drive the car home the saleman drove the car home because I couldn't leave the rental car there. I called the next day to return the Rav4 but the manager told me I couldn't return the car but I could trade the car in and lose 4 to 5 thousands. I contacted a general manager in a different state. The manager in a higher position informed the manager at Hudson (Beaman) to correct the problems. I took the car in and they kept it for four days and only fixed two issues. These are the issues: car rattling in the back under neath the car and discover today now there is fluid leaking underneath the hood. Hudson is ruining Beaman's name. I would suggest BEWARE check CarFax and drive the car home yourself. The reason Hudson doesn't have the policy one week or 20 day return policy if you don't like the car or if something is wrong with the car. BUYERS BEWARE OF HUDSON TOYOTA THEY ARE NOT BBB ACCREDITED read more