I brought my STIHL chainsaw to this place to get it repaired during May of 2025 while it was well within the 3 year warranty period- -my Bride purchased it for me as a birthday gift during August of 2024. A fellow by the name of Jeremy told me that they could not work on it since I did not have all the broken parts to show them; I explained that it broke while I was using it about 10 feet off the ground cutting a tree branch and that the broken pieces fell in the yard somewhere. When I called the STIHL HQs to get their advice, Carmen told me that Beard Equipment should have repaired it and that they were going to call their management team about not honoring the warranty. In the meantime, I took my chainsaw to THE TOOL SHACK who fixed it within 3 days WITHOUT any drama. Do NOT waste your time going to Beard Equipment. Contact Info for THE TOOL SHACK = 850-934-1700 FAceBook https://www.facebook.com/profile.php?id=100057403460393&sk=about read more

Well, I had hoped that I could continue to write positive things about Beard Equipment. Sadly, they have once again hit the bottom of the barrel, and then found even deeper levels. Once more this spring I took my John Deere lawn mower in to have it serviced and prepared for the summer. After waiting longer than I had been told to expect, I called the service department -- notice that I had to call them; they NEVER call customers to keep them informed or updated. Of course the work had not yet started, but they were able to provide a quote for service - -nearly $1500. At that point I had no option, and let them proceed. Again, the work took longer than promised, and I got no call - had to reach out to the service area again. Got home - the mower ran very poorly, but I tried for two months to make it work, hoping things would improve. A few weeks ago I had another problem - a part on the mowing deck broke. I arranged for Beard to pick up the mower on a Tuesday - five days after I called them. I also mentioned dissatisfaction with the earlier repairs. Tuesday came - nothing. No call, no pick-up, nothing. Finally, at 4:30 I called Beard (again) and was told that their pick up service had gotten lost on another call - 'misread the GPS' - and would not be able to pick up my mower until Thursday. After pointing out the NUMEROUS problems with their service, they agreed to send someone out on Wednesday. That was two weeks ago today. Having not heard from them (see a pattern??) I called them Monday and was told that they could repair the deck and fix the engine problems - for an additional $560. But of course, it could not be done until today. And they would have to deliver it tomorrow. I will now have spent, in three months, more than the mower cost when new. And there is absolutely no assurance that it will be even partially repaired. This place is incompetent and incapable of providing even the most basic level of implement service. They really couldn't care less about staying in touch with their customers, and are more than happy to do pathetic work, then charge you again for fixing what they destroyed. Stay as far away as possible. I will. read more

Beard Equipment in Pensacola did an excellent job checking over my John Deere S130 riding mower after I ran over some metal yard ornaments. They removed the damaged blades, replaced them with new ones, checked for any other damage and even lubricated my mower. Kevin, the Service Manager, could not have been more helpful. Even without an appointment, my mower servicing was completed, and I was on my way home within 30 minutes of my arrival. I will be using Beard Equipment for all of my future mower maintenance. read more

CONSIDER BUTING ELSEWHERE!!! We were looking for a JD zero-turn lawnmower and felt that instead of buying from Lowes or Home Depot, we try buying straight from a JD distributor. We decided we wanted a JD Z330M but they did not have any in stock. They said they wouldn't have any until September. When asked about the price because they didn't show any on their website and the guy said that they don't place it on the website because there are other factors that go into the price such as PDI, assembly and gas. He offered to build one in the system for us to get an idea of the total cost. The quote came to $4,200. I also asked if they have a military discount. The answer was NO. We just had a bad feeling of pure profiteering and left. We went to the closest Lowe's and Home Depot and asked about inventory in the local area. They were able to find some within 14 miles. We went to one and the price was $3,799 + tax. They applied the 10% military discount and placed gas in the tank free of charge! DO NOT BUY FROM THIS PLACE!!! Consider other options. read more

They told my 88 year old father that they would deliver his tractor on a Tuesday. No one showed up and no one called. When my father called at the end of the day, they said they were too busy to deliver it. It's Saturday and it has still not been delivered. Not any way to treat our senior citizens and horrible customer service. read more

Absolutely useless service department. I will never buy equipment from them ever again. Apparently they don't need the money anyway.

Fantastic service for several years now. Purchased my 1st John Deere riding lawn mower from Vincent about 3 years ago and I am happy with my purchase. Also upped my game and bought a complete Stihl set of lawn equipment to replace my eclectic collection of lawn equipment that was doing nothing but making my life more difficult. I use the blower, weed eater, edger and pole saw so much better and quicker now! Also, last year my Farm Boss 290 Chainsaw finally died after 20 years of great service through 3 hurricanes and countless storms so I upgraded to the 291 (its replacement) and I am as pleased with it as I was my original one. Everytime I go to the service counter I am treated with respect and quick service. Now, I am considering purchasing my first skid loader from Beard Equipment after another conversation with Vincent. They have proven to me that not only can they sell me a product but that they can also service it as well with good advice for my business. Thanks guys! read more