This company has done right by me twice now. First: Lee Company tried to scam me into replacing my…read moreHVAC unit at hefty price, stating: The system is beyond repair. It was a cold day during Thanksgiving week, I had family staying from out of town and we had no heat. After a week plus, due to insurance red tape, I still didn't have heat, insurance said the unit could be repaired. I was recommended: Simply Service Company. Brian came out and fixed a minor part and had it running in no time for a relatively small price in comparison (I cancelled my Lee Company plan, garbage company). Second: I needed to have a mini split system unit moved and the condenser unit put on a pad, Brian came back out, assessed, gave me a price, and I agreed to have the work done. Again, I could not be more impressed with the work Brian did. It's very hard to get good, clean, professional work done these days. Simply Service and Brian do just that, time and again. Brian's attention to detail and work ethic is second to none. He worked until it was completed, and perfect, and for the price quoted with a smile on his face -- even though it was damn cold out and the sun had set hours before completion. This is the company, look no further. --Cory

After our home had a tricky HVAC issue, Jarratt and Brian were very helpful and responded quickly…read more I could tell both of them were very knowledgeable and didn't just look for a quick fix. They took the necessary time to properly diagnose and fix the root issue. I am very thankful for their service and professionalism

AMAZING company!!! We lost heat in our home due to an electrical issue and they responded…read moreimmediately with top notch customer service. They went above and beyond to get the issue fixed and cost was very reasonable. I can't say enough good things about the owners Bill and John. We have definitely found our electrician to use for any future problems!

These guys are great. I called them needing help with a broken thermostat- and they came out same…read moreday. Helped me track down the problem, got me set back up with a newer better thermostat- and even checked over my entire unit while they were there. They do good work, affordably. In addition to their help at my rental property, they also do Marine Heat and Air systems! So I also had them work on my boat AC and with their help, we are back up and running. These guys are my only call for AC work from now on.

Air went out with 95 degree heat. Called them in the morning and they were here within 3 hours…read more Nice guy told us about the Freon racket that we fell into with another company of a similar name. They filled both units for 1/3 of the price the other company did filling only 1 unit just a few months earlier. We obviously need new units and the guys at Comfort Systems will be our first call.

Called and left a message at 6:30am after suffering through a night of 83 degree heat in my house…read morebecause my A/C quit blowing cold air. He called me back immediately and was in my driveway by 8:15am. Fixed the issue in 30 minutes and charged me for less than he could have. He also gave me some advice on how to make my unit last longer and what to expect to pay in the future when I'm ready to replace. Very nice crew and will definitely be calling in the future when I need service again!

So I just bought a house and the hvac unit stopped working immediately after closing the deal. I…read moreshopped around, got a few quotes. Then I was referred to Johnny and all star hvac. So glad I was because he was here the NEXT day with a brand new unit. Grade A work, got it up and running within 3 hours. And the work was flawless. Great company to do business with. I'm going to have Johnny and his guys install another unit on my first home. No need to go anywhere else these guys are awesome!!!

My parents who are in their 80's lost their A/C a month or so ago. It was in the 90's and it was a…read moreSaturday, of course! I called Brentwood Comfort Control around 9:30 in the morning and they had a service technician there in an hour and a half. It needed a new board of some type and the owner of Brentwood Comfort Control tried to get to the supplier for a "universal board" before the supplier closed at 11:30. THAT'S going above and beyond! She called me to say that unfortunately, she didn't get there in time. I didn't even know. She was so concerned about my parents that she called to tell me so we could make other sleeping arrangements for them. Then first thing Monday morning Sharon called to tell me that the tech would be there by 11:00. Needless to say, my parents stayed with family, but I commend Sharon for her incredible service. Kim Brannon

Jonathan, the son of the owner, came to my house to do an inspection before I sold my home. He was…read morereferred by a friend. We proceeded to the unit outside where we took the cover off and he stated everything was working fine, and he would give me a report to give my real estate agent. While finishing up, Jonathan told me there would be no charge but to sign the form stating the service was done. I offered him some beer as a thank you. He took several 6 packs, and proceeded to have several while chit chatting in my drive way with me. A couple months later, Jonathan has moved on to another job, and I all of the sudden owe the company money for an inspection. Jonathan claims he cannot do anything as this is what the service cost, even though I was told it would cost nothing and he took beer as a thank you for coming by and checking regardless. The billing department says they have no control over Jonathan, even though this is a small operation where Jonathan is the son to the owner, and I will be forced to pay. They will not help communicate with Jonathan, the owner, or try and make any compromise because of the terrible lack of communication and poor professionalism by their employee. Steer clear of this business as there are some obvious communication and ethical issues going on behind the scenes.

I was hesitant as I knew nothing of this company, but their reviews were good, so I felt I could…read moreorder a tech to check the HVAC at our house. What a marvelous technician! Vance took time to fully and thoroughly explain all system components and how they worked together; I learned so much, and then Vance got us up and running. So grateful. I was so pleased with Lance's progress and success on our unit that I purchased the maintenance agreement that covers HVAC, Plumbing, and Electrical for the condo. I will not incur any service fees, receive 10% off parts and labor, and a variety of other benefits. I am so grateful I can so much business with one company! Lance is outstanding and a great credit to Rapid Response. Thank you!

Justin Atnip came & did a whole home inspection & installed a ceiling fan in my living room.. He…read moredid a great job & I highly recommend him. Very thorough with his work & an awesome electrician.. ​​​​​​​

Arrived within arrival window as promised, both electricians were experienced and had a great…read moreteamwork approach. Work was done well and finished under time allotted. Bonnie in the office is just so kind and professional in every way. Highly recommend!

I don't usually give reviews, but I need to do so today. I'm extremely happy with Eli Parker's…read more service he did today . He was extremely polite, knowledgeable, and honest . I will continue to use Parker's service with any of my HVAC problems in the future. Thank you again Eli. Pamela Davis

I have used Parker Heating and Cooling several times over the years for routine HVAC service and…read moremaintenance, and I have always been impressed with their knowledge, professionalism, and quality of work. When my HVAC system failed, they were the first company I called. They responded promptly, confirmed that my unit needed to be replaced, and provided an estimate. I obtained a couple of additional quotes for comparison, and Parker's estimate was by far the highest. Even so, because of my positive experiences with them in the past, I chose to move forward with their installation. I was without heating and cooling for approximately two weeks while waiting for my scheduled installation. The day before the installation, I was contacted and informed that it would need to be postponed by two additional days because another customer's installation had not been completed, leaving that customer without service. While the delay was inconvenient, I understood the situation. The installation itself was completed professionally, and I was very pleased with the quality of the workmanship. Unfortunately, my experience after the installation has been extremely disappointing. Mike with Parker Heating and Cooling informed me that I qualified for two separate rebates based on my new system and assured me that he would complete and submit all of the required paperwork on my behalf. It has now been more than three months since the installation, and I have received no information or updates regarding either rebate. I have attempted to contact Mike several times, but he has not returned my calls. While I have no complaints about the quality of the installation or the technical expertise of the company, customer service after the sale is just as important. Failing to follow through on promised rebate paperwork and then refusing to communicate with a customer has left me very disappointed. Because of this experience, I cannot recommend Parker Heating and Cooling despite the quality of their installation work.