Arrival was prompt, service was very reasonable, and the service tech "Big Chris" was so…read moreknowledgeable and explained the simple issue we had very clearly. Price for service was great and Big Chris saved the day with our heating system before the freeze.

A very special thank you to Chris for figuring out why my brand new dryer was giving me an error…read moremessage. The heat exit valve on the outside of the house was completely taped over with duct tape!!! He worked tirelessly in the heat of the morning to undig and uncover the heating duct. His communication with me throughout the process was superb. I am very pleased with the service I received today from this company. Thank you so much! Highly recommended! :)

This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

This company has done right by me twice now. First: Lee Company tried to scam me into replacing my…read moreHVAC unit at hefty price, stating: The system is beyond repair. It was a cold day during Thanksgiving week, I had family staying from out of town and we had no heat. After a week plus, due to insurance red tape, I still didn't have heat, insurance said the unit could be repaired. I was recommended: Simply Service Company. Brian came out and fixed a minor part and had it running in no time for a relatively small price in comparison (I cancelled my Lee Company plan, garbage company). Second: I needed to have a mini split system unit moved and the condenser unit put on a pad, Brian came back out, assessed, gave me a price, and I agreed to have the work done. Again, I could not be more impressed with the work Brian did. It's very hard to get good, clean, professional work done these days. Simply Service and Brian do just that, time and again. Brian's attention to detail and work ethic is second to none. He worked until it was completed, and perfect, and for the price quoted with a smile on his face -- even though it was damn cold out and the sun had set hours before completion. This is the company, look no further. --Cory

After our home had a tricky HVAC issue, Jarratt and Brian were very helpful and responded quickly…read more I could tell both of them were very knowledgeable and didn't just look for a quick fix. They took the necessary time to properly diagnose and fix the root issue. I am very thankful for their service and professionalism

SCAM ALERT. Proceed with caution. Tech, whether intentional or not, reversed the fan direction and…read morethen qutoed me 1200 to fix it and fill up the freon. Had a 2nd opinion come out and ask me who was messing around with the fan because it was hooked up in reverse. The 2nd opinion tech was able to get the unit working at the service call without the freon they told me I needed or new condenser fan. Also important to note, there would have been no way for the unit to have been operational two full summers) with the fan in reverse, leaving the only people to have reversed the fan direction being J&J. When presented with this information, J&J became defensive and instead of apologizing, refused to come out and fill up the freon on the other unit. If they weren't so defensive, I'd be more inclined to give them the benefit of the doubt. They instead chose to get ugly with me leading me to believe I had uncovered their scam. Again, proceed with caution. Attached is the bid with the condenser fan that wasn't needed and supporting text from my tenant who as also told our problem was the fan going the wrong direction.

AC conked out over the weekend. I called J&J, and they had someone at my house right away. Caleb…read moredid the repair. Super nice, fast, and efficient.

Kam with Breeze Heating and Cooling responded to my home within 15 minutes of my call. He had my…read moreunits up and running at there max in no time. His response time, knowledge of HVAC and courtesy was extremely appreciated....especially when the temp is 90 outside AND inside.

Kam was wonderful to work with at Breeze! Best prices and services we have had in Nashville. We had…read morea new large unit installed and the team was so fast and efficient. They even suggested a new vent in our basement which and it's been a game changer for the entire space.

Lee is a literal hero! Our AC gave out during this awful heatwave, and our indoor temperatures…read morereached 90 degrees. We called Lee at 9 PM, and he agreed to come out the following morning. He was at our door promptly at 8 AM, which means that though it was a hectic day for AC parts, he claimed the only compatible condenser in Nashville for us. The early bird really does get the worm! Anyway, everything is working great. Lee was honest and efficient, and we highly recommend him.

Gatliff Heat and Air did a great job servicing our system and getting it up and running. Lee is…read morevery professional and went above and beyond to call and check on the system days and again weeks later. I highly recommend Gatliff Heat and Air and will use them again!

Left me in a bind in hot weather and I took 2 days off from work waiting to hear back and when I…read moredid excuses why it took 24 to contact me that he wasn't coming.I called ARS swift, very reasonable service....problem solved no stress involved leaving 1 star only because 0 wasn't an option.

Air trust is the real deal! The hype and the excellent reviews are real and true! We went from…read morecalling about a suspected problem with our AC unit to a brand new one in less than 24 hours! These guys are on it! There's no sales gimmicks and or unit levels. You simply get what you need! They have the best prices in town and they will definitely make sure you are getting the best price and value. They do a great job of making sure the unit you get is what you need for your home size! Air trust is truly the best in biz and we highly recommend them.

Called and left a message at 6:30am after suffering through a night of 83 degree heat in my house…read morebecause my A/C quit blowing cold air. He called me back immediately and was in my driveway by 8:15am. Fixed the issue in 30 minutes and charged me for less than he could have. He also gave me some advice on how to make my unit last longer and what to expect to pay in the future when I'm ready to replace. Very nice crew and will definitely be calling in the future when I need service again!

So I just bought a house and the hvac unit stopped working immediately after closing the deal. I…read moreshopped around, got a few quotes. Then I was referred to Johnny and all star hvac. So glad I was because he was here the NEXT day with a brand new unit. Grade A work, got it up and running within 3 hours. And the work was flawless. Great company to do business with. I'm going to have Johnny and his guys install another unit on my first home. No need to go anywhere else these guys are awesome!!!