The young children who work the desk gave a lack of emotional intelligence. They can't face the…read morefacts that all their cars smell like cigarettes, even after treating them with whatever wonder spray they use. Because it hurts their feelings.

The whole place needs to move yo another State, like Montana or Utah, Reserved a car couldn't get…read moreit with a debit card , had to use a credit card, mind you my card had 28K on it, never was told from reservations that I couldn't use debit, but in Houston, Spring, Humble they take a debt, hell they barely have business shouldn't refuse anyone, went to Avis got the same vehicle, cheaper price and they took Debit, Livingston Enterprise YOU SUCK !!, even Moore has better service, they just didn't have a vehicle.

I came home to my house being burglarized. There was a car in the driveway. I reported it to the…read morepolice. The police said it was a Hertz rental. When the police didn't know anything further, I contacted Hertz and spoke to Olivia then Thomas. They would not take any information so that I could make a report about criminal activity in one of their cars. Another layer of protection for criminals.

Excellent service. My original car was not available but quickly put into something else. There was…read moreneed to negotiate for another car or wait for the porters to arrive. I was in and out within 15 min to begin my vacation. Living in this area I use rental services at the BPT airport when wanting to save miles on my personal car for long trips. Hertz Gold allowed me to drop car on Saturday when this location is closed which is a plus to avoid additional charges.

My car w as in the shop and I needed Arenal the provided me with a clean car ad a smile all fra low…read moreprice. Will be back

I would give them zero stars if possible. Rented a pickup up a week in advance and came in the day…read morebefore to confirm. Came back today to get the truck and guess what? NO TRUCKS ON THE LOT!!! And on top of that we have to go through all kinds of hoops to cancel our reservation and get our money back. Very unorganized. DO NOT recommend.

Romel 4303 worst manager in the world - Oakland city is what he told me -…read more I was lied to by an employee and no one is trying to help I was disrespected and it was horrible most worst experience I have ever had - I'm currently looking for a lawyer for this matter

I had a confirmed reservation for pick up 11/20 at 4:30pm at Avis. I arrived after a 45 minute uber…read moreride to the Avis at the Beaumont TX Airport. Tyler the counter help refused to give me a car. He stated he was holding the cars he had for real customers for 11/21 & for me to call Hertz. I gave him my reservation number & showed him my Avis app with the reservation on it and my confirmation email. He said it looked faked and I must have been scammed. I am now stranded at the Beaumont airport with no where to go and no vehicle because all the car rental places are closed for the night. Tyler could care less & I am not even going to say what i think of this . I called Avis & they said they're in the Carribean and cannot call Avis locations. I am a preferred customer & that means absolutely nothing. I am telling you now never rent from Avis!!!! I am so angry & infuriated I cannot explain. Avis will never get my business again & hopefully if you are reading this they won't get yours either.

Didn't have any issue with my trip or my car. I did select a small SUV as my car of choice but when…read moreI got there, way earlier then my assigned pickup, there weren't any suv for me. So they issued me a truck at no extra cost. Which driver very nice. Wasn't a fan of all the gas it used but I was just happy to have a nice ride. I will defiantly return the location is continent and reasonable quick to go in and pick up from.

So, my friend booked a car at 3980 W Lucas drive on October 29, 2024, so she could drive to Houston…read moreairport on her way back home to Los Angeles. And we got to Enterprise we met a white lady who proceeded to ruin our day. When I asked her why? She took offence and cancelled our ride. I opted to call Uber to get my friend to the airport. Uber cost me $134.00 that's Enterprise and 'Karen' for you.... Sent from my iPhone

They don't ever answer the phone and they will tell you they have a vehicle for you but when you…read moreget there act like they have no idea what you are talking about....horrible

The vehicle will be dirty at pickup and the they will hit you with $250 cleaning fee. My case got…read moredenied after filing. Do not rent here unless you want to pay extra. ***Rent local business stay away from here

Had a reservation to pick up a car to drive to MO for my mil's funeral. Arrive at the appointed…read moretime yesterday, Nov 1. No cars. Not one. Had a 12 passenger van, that was it. No way was i driving that 1600 miles. No offer to call around, nothing. Feel sorry for people flying into Beaumont Port Arthur Jack Brooks airport and need a car. Reservations don't matter there. They could even be bothered to call us before we got there to save us the trip to the airport. I'd give ZERO stars if I could.

Avoid this place at all costs. They are liars and will overcharge you. Turned car in by lockbox,…read moreeven took photos and video as proof. Was charged 2 days, although was told 2nd day would be waived. Very dishonest. Watch out for their use of unfair and deceptive business practices.

From the owner: Car and truck rentals for day to day or month to month.read more