I love this place. I've seen Karla for years, and she never fails to cut my hair wonderfully, treat me as a friend, and help me with any questions I have. I couldn't recommend this place more. read more

Terrible customer service. Needed to return a product I couldn't open and therefore not use, and Clerk told it was not returnable. She said that's just their policy. When asked if she could make an exception, given I couldn't open or use the product, she said no. When asked if I could do an exchange, she said no. When asked if there was a supervisor I could speak with, she said no. When asked if she could call corporate to ask them, she said no. When asked why she couldn't do so, she said it's against our policy. She adopted a stone-cold stare and affect at me the entire time. BTW I am not a Karen, never have been and never will be. I was polite and cordial. Will never shop there again and will tell my friends not to. Wanted to support a local brick and mortar store by going there. read more

If you have children with you or if you are not accustomed to seeing the F-word prominently displayed, I recommend finding another store. I was SHOCKED and not in a good way to see at least 3 categories of products with the F-word all over them. Poor taste. Surely The Beauty Store can do better than this. I shall NOT RETURN. When I brought it to the attention of the manager she replied that it (a hand cream) was "our best selling item." I guess it's all about money. Too bad. The Beauty Store will not get any more of mine. read more

Sam that works at the store in Westlake is awesome! I make sure to come to this location just to see her shop. Even though my other beauty store is closer to my house Sam and the crew always are super friendly. The stylists are awesome as well! Try it out. They also have really good 60% off sales so it's a win-win read more

For years I been a loyal customer at this Beauty store for hair cuts, color ect.and to my knowledge I have had good and some bad experiances let me sum it up for you. The cons are in the past the they used to have a hair stylist who was a dishonest woman for she and my husband were regulars for years she was a great hair stylist Btw but shady person. How the Beauty Store has clean up there act since 2006. Today a nice lady behind the counter did indeed show me a wonderful product called B&B a hair detangler which I used today and love it. Now the pros nice clean store very organized .......Fantastic display of hair products that really stood out. Parking is plenty no problems and located near a Grocery store Randalls which is a major plus. But frankly it is a hit or miss either you find very kind sales people or mean sales people who are too busy polishing there nails to assist you I got very lucky today so I will keep shopping here not cheap products higher prices that normal reason is your in an upscale area of Westlake. The products are brand names but don't carry a few of my favorites. So there you have it truth hurts but hope someone will understand that not all reviews are 5 stars. read more

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This is a really great salon! It is packed with all the top brand hair care must haves along with some great boutique type items. The BEST part of this salon is hair stylist and colorist TAMMY DUNDA!!! She is truly an artist! I left Tammy's booth looking and feeling like an absolute rock star!! Tammy was very engaging, asked me questions and offered her thoughts as to what might owe best on my hair all while being sure I was completely comfortable and on board with the color plan. She communicated with me the entire time about what she was doing and why. I will never look for another stylist! read more

Beauty Store Salon & Spa - Cosmetics & Beauty Supply Near Me - Austin, Texas

Tam is a master at what she does. She gave me the exact hair color I wanted and it looked even better than what I imagined. The layers she cut work perfect with my natural hair. I've had layers in the past that look good styled but never when my hair was natural, but Tam is too good and my cut is perfect for my curls. read more

This place is absolutely horrific - Nicole, in particular, needs a lesson in customer service and should be fired immediately. She is surly, does not care about customers, and is a flat out nasty individual. To start - I've been here several times before and have always had not the great service, but today really just solidified that I will never step in this place again. I was visiting today to buy some shampoo and conditioner with my friend. On our way out, we decided to smell some candles. They candles that they had open for smelling, were set on a shelf about 6 feet off of the ground in a tin. My friend reached up and lifted one of the candles up to smell and hot wax came pouring out all over her face, her clothes, my face, my clothes, and the floor. Our clothes/shoes are now ruined from being covered in the melted wax. The way the candles were set up, it was impossible to see that they were lit, because they were in a tin. What happened next is really what made this entire experience disgusting. Nicole saw what happened, did NOT say a word - until my friend approached her and asked her for paper towels or anything to wipe up the hot wax all over us. She then practically threw a paper towel roll at us, rolled her eyes, went back to filling up shampoo bottles. No question to ask if we're even ok. No offer for anything to help us out (such as a towel). No concern for the customer. Literally nothing. Just a nasty stare - and then silence. Meanwhile, my friend actually got burned by the hot wax. There was literally no help or offer of help from her. No sort of customer service. No apology. Not even an ounce of concern for customers covered in hot wax. Just awful. read more

My review is for Tam Tran, a colorist and stylist at the Beauty Store. She's been my new colorist and hairstylist since I moved to Austin. I went in after my boss recommended her. Once I saw how awesome she did my bosses hair and how she trusted her, I had to go. From the start I only went in for root touch ups, but Tam is a total hair expert. I trusted her with my cut and she made me feel beautiful after. I finally went in after a few years of bad highlights experiences at other places in California and trusted her to brighten up my hair exactly how I wanted it. Well, she gave me better results than I expected. Every time I go to her I leave feeling more beautiful and confident. I love my hair! Tam will be my hairstylist for as long as I live in Austin. She's also really sweet and very cool. I always look forward to my appointments with her. Please go see her, I totally recommend her! read more

If you are in need of anything uniquely Austin and/or Texas, this is your place! Great assortment of gifts, kitchen items, candles and LOTS of beauty products. AND the place smells amazing - just as a spa should. Have not used their salon services but plan to in the near future. Lots of close-by parking and items you will not find in your large "big box" stores. The staff is very helpful especially Wendy who is super friendly. Please check them out as a unique gift/beauty location in South Austin! read more

BOYCOTT the Westbank Beauty Store. This is place that RECOMMENDED the shampoo for me while I was standing there with my obviously golden highlights that turned my hair PINK!! The manager has been nothing short of rude and abusive, making excuses and no apologies. I cannot tolerate rudeness in a store. read more

I am super picky when it comes to my hair, I have thin, fine mousey blonde hair and stylist always tend to over cut or texturize. A friend referred me to BS&S and I was scheduled with Karen Keup, during our consultation she analyzed my hair type and listened to what I wanted, she gave me her professional options on which style, color and products would work best for me. I have never had such healthy, full, gorgeous hair! I now go in every 6 weeks to get my highlights touched up, and she always makes me feel like a VIP client. She explains in detail the why behind the what and always educates me on how to maintain my luscious locks in between appointments. The store has a cute little boutique in the front with salon quality products and great little trinkets to browse if you arrive early. Booking is always so simple, you can schedule online or call in and the receptionists are always so sweet and helpful! I would recommend Karen to everyone, she has plenty of experience with all types of hair and she makes me feel and look gorgeous! Thank you Karen! You are such a doll! read more

My favorite of the 3 BSSS locations because of their selection and variety of fun gifty items. The verdict is still out on this Austin outfit, but I have already cast my ballot in favor of Beauty Store. You'll hear mixed reviews, but I love the place. Beauty Store Salon & Spa is three businesses under one very busy roof. BSSS on Bee Caves (in Westbank Market) caters to the upscale Westlake crowd with their enviable selection of hair and body products, cosmetics, miscellaneous toiletries, trinkets and gifts. The Beauty Stores are just fun. There's really no word that more accurately describes the experience. Fun, relaxing, easy to browse. (I'll go ahead and make a sweeping generalization here....guys, I don't think you'd love this place...) My favorite thing about this Beauty Store is its unique and nearly unrivaled selection of magnets. Hilarious sayings, fun horoscopes, and specialty pieces. A strange thing to find at a beauty store slash hair salon slash day spa, but then again, it's Austin. BSSS is no B.S. Definitely worth a visit. read more

Karen Keup has been cutting my hair for close to 10 years. I schedule recurring men's cuts with her every 3 weeks. She has done an incredible job of consistently sticking with a cut time after time while also changing it up when I've asked or when my changing hairline has demanded it :-). Net net -- Karen is extremely talented, flexible, and incredibly reliable. I would strongly recommend Karen to anyone who is looking for an exceptionally talented stylist - man or woman. Cheers. Keith read more

I've been going to this location for a few years, and while I'm not a frequent customer by any stretch of the imagination, I am a pleased customer. There's a pretty high turnover in hair stylists - in the last year, two people that cut my hair moved to other salons - but they've all been good, competent stylists. The only time I had a problem was when a color job was more pink than auburn, but I went back and it was taken care of free of charge. This is not the cheapest salon in town. I think the people who work there are contractors, so the prices might vary, but pedicures and hair cuts are both $60. The pedicure is very nice and includes hot wax. So I keep coming back here, because the location is so close and I've had good experiences. There might be better places in town, but if they're not convenient to get to I'll probably never try them! read more

I am VERY loyal customer, I have shopped with The Beauty Store for 10+ years. So when I walked in to this location, I expect to be greeted and asked if I need help. Nope I barely saw the young lady, long enough for her to DART across the floor. For me to greet her, which she completely ignored. I made TWO laps around the store looking for a specific dry shampoo, did the young ladies working make any effort to budge. No ma'am, they both remained on the floor sorting hairbrushes. Let's be real, pretty sure sorting hair brushes doesn't require two employees. But I could be wrong, because the best form of customer service now a days is to ignore your customer to the high heavens. These girls were no matter than 2 feet from me, and could CLEARLY see I was searching for something and needed help. Perhaps I just need to stick to other locations, where the employees make a GOOD faith effort to work and assist customers. Maybe the young ladies working the Rollingwood location should have another training lesson on customer service. Because they have obviously failed and lack these skills. Clarification: It was Friday evening, the store was DEAD. No other customer other than myself and the 2 young ladies on the floor. read more

My stylist is great but the front desk manager is rude and unfriendly. The air conditioning doesn't work either.

Love​ this salon! I am a second-year​ student at UT and have been trying out salons for two years looking for someone in Austin that I like. I LOVE this salon! They did a great job with my hair and had the cutest gift shop. I will be recommending them to all of my friends! read more

Karen Keup is a wonderful hair stylist and colorist! I moved across the country and didn't know where to go to get my hair done, so I took a chance and depended on Karen Keup's great yelp reviews. Glad I did! She is so friendly, talented and reasonably priced. She works in the salon in "Beauty Store Salon & Spa", in the Westbank Market at 3300 Bee Cave Road ( it is just off of Mopac and not far from 360 too.) read more

I have been having my hair done for years by someone who works at the Rollingwood Beauty Store and Spa and have been very happy with her. I have also bought many products from there and have never had a problem until recently. I bought a can of hairspray that was defective and tried to return it for another one. The manager refused to trade it. I have never had any kind of a store refuse to stand behind a product that they sell. I will not buy anything from the store again. read more

My favorite stylist (Cristina Lopez) is now at Beauty Store and Salon, Bee Caves. She is an expert with color; with many years of experience. She takes the time to understand what you want and listen. While I have shopped at this store a few times I'm not terribly familiar with the front staff. My limited interaction has always been good. If I have questions they are helpful. read more

I would give less than 1 star if able. I purchased 2 groupons (one for me and one as a gift) for the blissful aromatherapy facial, eye mask treatment and scalp massage with Angela Hilstrom for $90 ($45 each). The groupons expire 9/7 so I contacted Angela to schedule an appointment. I was unable to leave a voicemail as her mailbox was full so had to text her instead as this was another means of contact per the voucher. I let her know about the groupon and my wanting to schedule an appt. I asked if she had any availability the following Monday or Tuesday late afternoon if possible. She responded wanting my full name and the voucher number. After I provided that information, she asked if I had any add ons to the facial. Confused I asked if she meant in addition to the eye mask and scalp massage which is included in the groupon. She then stated that her next appt was Friday 9/9 at 3pm. When I mentioned the groupon would be expired by then, she let me know that the value paid never expires. I then pointed out that the $45 I paid would certainly not cover all of the services included. She then said I could come in that day at 4pm (this was at 3:30pm mind you) or she could come in on Monday (her day off) but it would be an additional $20. I let her know that I would be unable to come in at 4pm and that I did not want to pay an additional $20. I then asked if she had any other dates/times available for the upcoming week. She stopped responding. Very poor customer service. For starters, Ms Hilstrom should have tried to contact me by phone to discuss the matter further instead of communicating back and forth by text message. I also find it inexcusable for her to simply stop communicating all together. It almost seemed as if she was wanting to get more money for the services to be rendered. I reported her to groupon and luckily my funds were reimbursed. read more

My review is for Nisa who has done my nails for a number of years and is absolutely terrific. When she did a mani pedi for a friend of mine who came in from Chicago she commented that it was the best she'd ever had. I highly recommend Nisa Sayker! read more

Amy Marquez is the best esthetician I have ever been to! She gave me peels and cleared up all my acne and sun spots! Amy is the sweetest person!!! HIGHLY RECOMMEND HER!!!! :) read more

Disappointing. I had booked a body polish appointment with Angela Hilstrom at this beauty store after much research online. It said 75 min for $75 at checkout. I was so excited all week to have that body polish. It started at a good note and was okay but not very relaxing. The room was so lit and I could hardly relax in such a bright light above my face. Angela said thats how it is , it is not a massage service. I was okay. She scrubbed well on front body but when my back's turn came, she made me sit on bed upright and not lay face down. It was quite uncomfortable but I did not say anything. It is not supposed to be like that. What about back of legs and lower back or hips. Anyways it all got over in 35-40 min. That was shocking. I had expected 75 min. I never had a body polish before here in Austin. It was mentioned online at time of checkout. I was so mentally prepared for 1.25 hours. And then she says 75 min is for pre and post spa preparations plus service, so total 75 min. I mean what? You cannot include your prep time in service time. That was kind of cheating. I paid 75 dollars for not even a full body polish. read more

Wanted to give you guys a shoutout for your awesome customer service!! Came in last week needing help with conditioner and your staff was awesome.... purchased a few Kevin Murphy products and headed out. Came back yesterday because conditioner wasn't working with my hair and the sales staff was super friendly and helpful with the exchange. Great customer service is something that always brings me back....thank you and see you soon:)! read more

Stopped in looking for a stylist. Was able to get an appt very quickly. Had to reschedule, they accommodated my schedule no problem. The store is very cute, tons of stuff (almost too much to look at, lol!). Gifts, makeup, skin care, nails, bags, cards, large scarf collection (sadly tucked into a storage bench -- this is a negative: scarves should be on a table or hanging for all to see, who wants to dig?), hair products and tools GALORE! Nice staff: welcoming but not stalkers, helpful but not snobby. The store and staff get five stars. Will review the stylist after my appt. read more

All 5 of these stars are for Angela Hilstrom, one of the aestheticians at this location. If I could give 10, I would. I've been seeing Angela for my brows and for facials consistently for about 10 years. You will be hard pressed to find anyone who offers such personalized, detailed service and is so passionate about what she does. Angela tailors each and every facial to my skin, and keeps detailed notes about how my skin reacts. She's even referred back to facials I had years ago to be sure I wasn't sensitive to a certain peel or product. Something else you won't find with any other facial anywhere - the massage. I've found most massages included in facials to be so weak, but not Angela's. I carry a lot of tension in my neck/back and always leave feeling so much more relaxed. She's also exceptionally detailed when it comes to extractions, and my uber-sensitive skin never leaves looking red afterward. I love her themed facials. She always creates an entire experience with them, carefully selecting each product to match with the theme (and always carefully practicing each new facial she introduces to ensure a smooth and seamless experience for clients). Angela puts so much thought and care into each facial she offers and it shows. Speaking of details, she never lets me leave until every last hair of my brows is absolutely perfect. I tint my brows, and she even carries a specific color just for me. You'll also see she uses very high-end, high quality products (Yonka, Dermaware, Dermalogica). They aren't cheap, but they make my skin very happy. If you are looking for your go-to "girl" for facials or brows (or anything else), definitely go check Angela out. read more

Two Words to solve any and ALL your hair issue (cut, color, style, lack of style).. ALEXANDRIA ELIZONDO. Alex has been "without fail" a perfect stylist. After my long time, trusted hairstylist left town, I went on a search. After my hair was trashed by another (higher priced) salon.. I happened to be in the Beauty Store to purchase some products and asked Alex for her help. She didn't tell me what I had hoped to hear..she told me the truth...my hair was PINK and we would need to take some corrective measures. She slotted me in asap. Since that first appointment I have been extremely happy and look forward to not only knowing I will get exactly what I want where my hair is concerned, I enjoy her energy. Alex is kind. Alex in honest. Alex is the gal you want....promise. read more

Looove this salon! Have been seeing Andrea for 5 years (hesitated on using her name as she is so good she can be hard to get an appointment with!) and I always have a fun time looking at the stores beauty products as well as accessories and cool stuff--their blue q bags are always a hoot! Look forward to visiting again soon for an amazing hair cut and color!! read more

TAM, go see TAM, she is the BEST at cuts and color, and I mean the BEST!!! I literally use to fly home to get my hair done, and then TAM Tran came into my life!!!! read more

Carolyn Whiddon is amazing. We had a long time hairdresser that left the state and we were crushed. She recommended Carolyn and we havn't been disappointed. She asks great questions to determine what type of cut you want and makes suggestions based on how much work you want to put into it daily. She and her beautiful family have come to mean a great deal to us. read more

My stylist, Emali Perkins, moved here when the Wildflower Aveda salon closed. She is the best! Great, natural-looking blonde highlights. She cuts hair very well too. I think this is the best my hair has looked! I have gotten several compliments, some from random strangers. She is also very sweet and easy to talk to. If you are looking for awesome highlights, go see Emali! read more

Having just moved to the area, finding a good salon usually takes many attempts at different places. I found Beauty Store Salon online & scheduled an appt. with Nora. My first appt. was for a haircut; I have short hair & after Nora cut & styled my hair, it looked great! Because I have naturally curly hair, Nora suggested I get a Brazilian Blow-out. I had a Keratin treatment done over a year ago & after Nora explained to me how different the treatment was, I decided to get it done. Nora was extremely efficient at applying the treatment & I was so happy with the outcome! My hair is so soft & easy to manage now; it's incredible! Thanks Nora! read more

I had a wonderful experience with stylist Robert Crawford. I was in a pinch because I was a bridesmaid in a wedding, and had no idea what to do with my hair. I called in the afternoon and luckily was able to get an appointment on the same day. After talking briefly to get a feel for my personality as well as the bride's, I ended up with a gorgeous Audry Hepburn updo. I was getting complements all night. I mean, I was literally transformed in one hour! I would recommend that you get an appointment with Robert for a cut or even for just a style. He is warm and engaging and knows his stuff!! read more

I visited this salon for the first time the other day. I was pleased with the "Walk-ins welcome" policy they had. I didn't have an appointment, but they were able to get a stylist for me immediately. I was introduced to Alex. She was young and very nice. I'm not one for 'let's talk the whole time' hair cuts and although she was polite and asked me small talk questions, she didn't push me to talk to her. Some people may not like that though. I asked her questions about what she would recommend for my haircut. She gave me advice and then proceeded to cut my hair. Again, she asked nice questions but didn't pressure or annoy me. She did exactly what I wanted (cut off all of my damaged ends) without cutting it too short. It takes my hair a few days to adjust to a haircut, but after styling it today, I like it! It cost $60 for a shampoo, haircut and blow dry which is a little more pricy than I'm used to, but I love the cut. My hair smells good and feels/looks so healthy! I like the look of the store as well and if you were ever waiting you could just look at all the products. If you need a good hair cut, ask for Alex. She listens and gives great hair advice! Love this salon! Definitely will be revisiting! read more

Patricia Hutt at the Lamar location is amazing beyond words! She has been doing my hair for at least 12 years and I have never once been disappointed. The Beauty Store has a great variety of products and fun gifts, and I always leave there happy with my hair and the great selection of hair care accessories. Keep up the great work, Beauty Store :) read more

Went to "stylist" Stephanie today who was 20 minutes late (and we had arrived 10 minutes early so my daughter, who was seeing "S" for the first time, would have a short consult before the hair cutting. The receptionist said, "Stephanie will be a little late," and was also, generally rude and dismissive when I asked them fifteen minutes in, if they knew how long she would be. When Stephanie waltzed in (carrying a six pack of water), she didn't introduce herself to my daughter and me nor say she was sorry for being late. When i told her, "Do you know you were 20 minutes late?" she gives me an attitude and says, "It is not MY fault. I went to the doctor for allergy shots and I had to wait." What happened to customer service?? Instead of introducing herself, saying she was so sorry we had to wait, and perhaps offering a discount for our inconvenience (we had to make a dentist appt. and would thus be late for that too), she has the gall to be annoyed because I mentioned her tardiness. She gave my daughter a quick cut and blow dry and then charged $60 -- and the cut amounted to a bang and split end trim!! The front staff and the stylist sucked!! Stay away! read more