I gave this store a try again after 15 years and unfortunately still regret buying from this place. I purchased a buy one get one 50% off mousse in addition to a handful of other items. After about a week or so I went to use one of the two and when I removed the cap the plastic top was as broken off making it not useable. I figured I would use the other and exchange the broken one as soon as I was back in the area. I brought it back to the store to exchange and make an additional purchase. The young lady there asked me if I broke it with her many questions (did you drop it, did you drop my bag with the product inside it, how long ago did you buy it, are you sure it is broken...etc). This item clearly has a tag from this store and I showed her the broken part. I didn't ask for a return only an exchange for the same product in working condition even though I should have asked for a return but I was thinking an exchange would be fair even though in reality it's not fair to purchase a broken product and have to waste my time and money coming back to make it right. Finally she called someone else to see if they could exchange this and this lady said they could only exchange if it was clogged. I guess clogged overrides a broken item. It seems like common sense that a clogged bottle can be run under warm/hot water to be unclogged and the broken one can't be used at all. This makes me wonder how many times do people bring back clogged mousse purchases and if so, these products must be VERY old as I've never had a problem with mousse clogging. Hairspray, yes. Mousse, never. And I've had plenty of mousse products for years too long and they still never clogged. Any product that is purchased broken and not useable should be on the top of the exchange list if you expect to have repeat customers. This should be the best reason to exchange a product especially if you can clearly see it is broken and never used. I politely explained that this was not good for business and to let their manager or whoever is in charge know that this mistake on the stores part is costing them a lot more in the long run by losing repeat customers. The ladies then said, well it's been a really long time since you bought this and we only exchange the first 14 days. Clearly this went right over their heads. It seems they might be penalized in some form or fashion to not understand the simplest fix or really just don't care. Either way, don't waste your money here. read more

Beauty Store Salon & Spa - Broken mousse bottle - Cosmetics & Beauty Supply Near Me - Austin, Texas

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Always have a positive experience here. The staff is so kind. I recently learned that my favorite manicurist from the Fairmont, Ni Saletta, offers manicures and pedicures in the back of the establishment. I booked with her via instagram @nisaletta and she was able to accommodate my need for a next day mani/pedi as I leave on a trip in a few days. read more

I did not feel comfortable in this store. I was trying to get some last minute gifts for a vacation and was followed around the store. The items are scattered in a way that doesn't really make sense and the price point on most items is ridiculous. The people at the front counter were catty and I will never be back. This was quite embarrassing and I hope tourists and locals stay away from this place read more

Products I cannot find in other beauty supply places. Friendly and helpful staff. Parking is a problem. read more

I love The Beauty Store Salon & Spa! Such a great selection of products and such fun trinkets!

I went to get a pedicure today from Ni Saletta. I was impressed about how my feet look and feel after the treatment. Her skills and kindness made the experience more enjoyable. I'll definitely come back there and I'll recommend her to all my friends and family. If you're looking for an experienced person to make shine your feet and hands get an appointment with Ni I promise you won't regret it. read more

It's next to Central Market. Never noticed this salon in the past. It's a combination store selling hair and cosmetics products. Walked inside further, you will find they have several hair stylist too. I made the appointment with Kay Leigh for facial and massage combination. It lasts almost one hour and half. Here is her website: https://www.facebook.com/Skinbykayleigh The procedures are below: 1. Deep clean; the second, 2. Exfoliation; 3. Clean-up (extraction); 4. Mask; 5. Massage So far I like this salon. And I noticed Kay's skin has a very good condition too. So I trust her. read more

Beauty Store Salon & Spa - Cosmetics & Beauty Supply Near Me - Austin, Texas

I love this cute shop! If I go to Central Market, it's a must. My car cleverly parks right in front and I can't resist. The wonderful Western swing music lures me inside. If some guy showed up in tight jeans and boots I'd be two-steppin' with him! They have the cutest socks featuring Austin themes, Willie (yeah, that Willie) and Texas. So many to choose from and you will want them all. Don't forget the funny name plates and all those adorable dog knick knacks. Tiffany is always helpful and insists on the perfect gift wrap. Great service! You could also have your hair cut and styled here but it's the gift selection that draws me in. Oh, and the western swing music, too, of course. read more

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Well, I have been here several times and the last time was not so good. Always bought my Biolage shampoo here. My mom happened to buy me a 'bed head' product last week that didn't work at all with my hair. So, I went in with the full product (their tag attached) and nope no way Jose. No exchange w/o a receipt. Too bad mom went out of town for the next 2 weeks. Crapola customer service. CVS is better than that. I think I'll just stick with my salon or good ol' HEB. The hassle isn't worth it. Who wants my card? it has about 28 bucks stamped on it. read more

This place is my go-to for OPI and Essie nail polishes. (They don't carry China Glaze, so I go to Sally's for that brand.) Since my last review I've gone here many, many times to pick up the newest OPI collections and I've noticed this: The people here are really friendly. They aren't all in your face trying to help you, which I appreciate. They say a general hello, can I help you with anything? and if you say you're fine, they actually let you browse without bowling you down. I like that. The loyalty card is awesome. They punch holes for every dollar you spend, instead of other store cards where they punch holes for every $5 or whatever. And I think they round up! When the card is filled, they mail you a coupon for $10 off your next purchase. You can see why my nail polish collection has grown. Their sale rack for nail polish is great. I got a whole bunch of the Katy Perry and Muppet collections for 50% off, when places like HEB were still selling them for full-price during the summer. If you keep up with the trends and know what collections are new or fading, you will save a bundle here. (Sadly, the more popular colors from collections, like the Holland collection, went straight into the mix of general OPI colors for full-price, so it doesn't always work!) I really like this place. Give it a try. read more

I love this store and have been regularly shopping there for years! Not only do they have wonderful hair products and supplies they also have great gifts, from jewelry to beauty products -- even hilarious socks! I always end up spending quite a bit at the Beauty Store on stocking stuffers for Christmas. The staff always greets me with a smile and a "how can we help you" - don't really get a lot of that anymore in retail. Highly recommend! read more

This store is the best!!! I always go in for hair care and end up with something more. I have very frizzy curly hair, and they have the best product to keep my frizz in control. I religiously use morrocon oil too for shampoo, and they carry the line! I bought the shampoo the last time on amazon because of work I couldn't get by, never again- this place is too cute to not go in! Also if you sign up for their perks program, which you just need to give them your name and phone number, you save points. Amazon doesn't do that, and I always say I can buy drugstore make up but bad shampoo is like putting bad oil in your car, so my shampoo bills can rack up so I'm thankful for the point system- I got $15 off the last time I was there, just for shopping for what I was going to buy anyways!! Not to mention the gift section too! I have been looking for a new going out perfume as I used mine up, and they carry the tokoyo milk brand which I love (anthropologie carries the brand as well), good size bottles that are affordable for perfume. And I got my dog a bandana last time that says "cuter than your boyfriend"! Thanks beauty store for being the best neighborhood beauty supply. read more

I went there this morning after getting my haircut. I love this store because of the location. I really like the bath fizzies that are either $2.99 or 4 for $10..... The reason I am giving it a star is because of what I had to listen to today. I love the jewelry, the knock off sunglasses, and the nail polish, but this morning, around 11, I was the ONLY shopper in there, and the employees would rather stand around and gossip about a co-worker than even talk to me. I walked in and got this awful smile that said, "I am making eye contact but other than that you can just keep on walking so that I can keep my gossip on......." That is so not okay with me. They were talking about someone and making fun of her for wanting to buy a router at Costco and trust, they were LOUD about it... I actually had a question about something in there (some tweezers) but they were so consumed with their own drama that they would not even look at me. It was a hair stylist (man) and a woman behind the counter (she stood there like a statue of rock). I could not even hear the Christmas music because of their non-stop chatter. I don't go to a place to shop to hear the banter, and it totally turned me away from actually wanting to buy something there. Grow up, STAFF!!! We are not living in Sweet Valley High! read more

Just never had a great experience in these stores so I just quit going. I met the owner and it was obvious why most other don't like this place. Starts from the top! read more

Update: May 18, 2009: After posting my initial review with a one-star rating, I was contacted by the owner who very graciously negotiated a solution to my issue. Without going into detail, I am pleased to raise my rating to three stars, primarily due to his willingness to resolve the issue. ************************** I have been going to this Beauty Store to see the same hair sytlist for more than five years. LOVE her! However, I have an issue with their buy-one-get-one-free-liter- bait-and-switch operation. I use Biolage Color Care shampoo and conditioner, which I'm gathering must be the most popular combo on the planet, considering I've been in to this store for their "deal" more than 10 times during the past few years, and they are ALWAYS either out of one of them, or both. Of course, their staff is on hand to politely push other products, and I must admit I've fallen for it a couple of times out of desperation, but I won't be back for any products. In fact, I'm considering a new stylist altogether, as it's difficult to justify continuing to support the business. Once, I was in Austin unexpectedly (I live 40 minutes away), and I'd heard they were running their special, so I dropped in. They were out of one of them products so, I had a chat with the store manager. She stated that they were expecting a shipment that evening, so I asked her if, when that shipment came in, they could please set aside a bottle of each for me and I would come back and get it the next day.The answer? Unbelievably, no. Isn't that amazing customer service? I have probably spent more than $3K in there, and they can't set aside $30 worth of more product for me to come in and buy? Another time, I bought a can of Shaper hair spray that never sprayed correctly. Push the nozzle and it just drizzled down around your finger. So, I took it back in and they wouldn't give me another can to replace it. The clerk suggested taking the spray nozzle off, soaking it in hot water, yadda, yadda, yadda. No kidding. She stated that she didn't know that I hadn't gotten that can in a -- you guessed it -- buy-one-get-one-free deal -- so, if she gave me another can, or credited me with it, they would be losing money. What a joke! I should never have gone back after that. My husband was in there just this afternoon to see another of the stylists and, since they're running their deal right now, I asked him to take a look -- see what they have in stock. He calls to report -- no surprise here! -- they have the conditioner, but not the shampoo, or the leave-in tonic. Brilliant. This is a great deal, if you can actually find the products in the store. Hint to management: Order more Biolage. You run this deal often enough to warrant the investment. I doubt seriously that you are going to get stuck with a bunch of product you can't move. read more

I've only stopped by this location a few times, to pick up some new shampoo or nail polish. I've never used any of the salon services. Today, I went by to look for some new makeup cases. They have a pretty good selection, but not the huge makeup case that I was looking for. However, they did have a cute set of makeup bags, about 5 that all fit inside each other. The only problem was that the outermost bag was damaged- it had several threads pulled. It was still a good deal at 10 bucks. I asked the young salesgirl if they had any others, so I could get one that wasn't damaged. She said they didn't, but offered to ask the manager if I could get a deal because of the damage. Well, I should have just passed on the whole deal, because the manager was snippy and bitchy- even though I didn't even ask for the freaking discount... it was offered to me! She tried to tell me that she'd only give me a discount on the outer bag that was damaged, and acted like I was an idiot when I didn't understand HOW she could give me a discount on ONE bag when it comes in a whole set. It really was the most ridiculous conversation. I was all, "Um, but I want to buy the whole set. Isn't it sold as a whole set?" And she was all, snippily, "YES. But I'm going to only give you this one bag for THREE DOLLARS. That's the DISCOUNT I'll give you. Not on all of them, only on THIS bag." And I was all, "Um. How much would the others be.... uh, I wanted to buy the whole set?" And she was all, rolling her eyes, "Well. Only THIS ONE is damaged....*eyeroll, sigh* Fine, I'll sell you all of them for 8 bucks. Now, are we CLEAR now?" She was really that pissy. So, I paid my 8 bucks (for the WHOLE SET!) and hightailed it out of there. I'm thinking I'll go to Ulta from now on. read more

Completely packed with a mishmash of medium- to high-end beauty products, basically any major brand you'd want. Decent selection, but I felt a bit claustrophobic. I'll definitely be back if I'm looking for something specific, but there were too many people in too small a space (and with lots of smelly products), and all the employees were so busy they didn't acknowledge me. Maybe on a weekday outside of the holiday season it'd be better! read more

I go to BSSS for products and can't speak to their services. The selection at the store is great. If you need almost any hair-care line/product, they have it here, along with a great selection of Essie and OPI nail polish. My beef with BSSS is that for some reason, I expected the sales staff to be a bit more knowledgeable about products and they aren't. They do, however, let you bring things back if they don't work, just keep your receipt. Make sure you check out the nail polish specials. You can usually pick up a couple of colors at discounted prices, which is always nice. read more

The selection of nail polish was great (awesome sales), and they also carry Fudge hair products, which I can't find ANYwhere. I don't know why everyone goes nuts over the parking in Brodie Oaks. I never have a problem. Just follow stop signs and don't have a heart attack if you have to walk an extra 50ft to a store because the available parking wasn't hugging the freaking curb. The drawback? The staff was snobby and not interested...in anything. Their sale signage was misleading. The staff reminded me of typical salon girls- stuck up, spoiled and self absorbed. They stayed huddled in their own conversation with their BACKS to the customers! But I will come back for more nail polish- as long as they can swipe a credit card, I guess I don't care that much. Also, I've been there, I've worked in retail and perhaps that day just sucked for them or something. read more

I haven't really shopped at the store itself but would like to rave about the service I received in the salon. I previously had a terrible experience getting my legs waxed at a different spa and was nervous about trying again. Natalie at BSSS had me come in to meet her and do a couple test strips before even making an appointment. The tests went great and I felt really comfortable with her so I made the appointment. She was very quick, gentle and thorough. Best of all, her bedside manner is spectacular! I would strongly recommend her to anyone, even people who've never been waxed before and are nervous about the process. The price was about what I expected. Getting waxed isn't cheap but it's worth every penny for such a good job. read more

Tucked in the corner between a bunch of stores I'll never go into and Central Market, this store is packed to the gills with stuff and chill. No sauntering in for me...these places make me nervous, I'm no METRO, but old school HOMO, who usually neglects his gay brethren - don't like house music, or gyms, Brad Pitt or the gay haircut, I like sports, my furniture isn't all tricked out...sorry, what were we talking about?....oh... However, skin is important to take care of when it's waging war against age, booze and Texas sun, so when I go into this store full of females, meekly muttering something about some face bullshit made of Corn Meal, they've never heard of it. Shit. But by golly will help me find it...like everyone's on the mission..and find it we do... Dermalogica Skin Prep Scrub, they all tell me they've learned something...I blush, I pay...and get out of there. Thanks, ladies. Will be back. read more

the staff knows about their products. you just ask, for example, what can i use to make my hair curl and keep the dye? And they'll show you all the options, pointing out the pros and cons of each one. They have great nail color selection, and I must admit I get somewhat addicted during their polish sales (buy two get one free) Essie and OPI discontinued colors are always on sale, plus they have the new ones too. I keep meaning to try the salon. read more

Sooooo... much... OPI... I felt like a crackhead in a crack warehouse. I spent $50 on nail polish in about five seconds and almost slapped myself. I resisted, bc I know there are bigger and better OPI selections out there, and when I find them, I will give the national debt a run for it's money, ceiling or no ceiling. BUT I DIGRESS-- It was worth it. I believe their Essie selection may be a bit bigger slash more extensive, bc it's a lil' cheaper and they don't use giant baubles for bottles, unlike those OPI assholes. LOTS OF NAIL POLISH IT WAS AWESOME eeeeeeeeeeek!! The lady who worked there was nice and didn't bat an eye when I rolled up there with six colors.. then had to go back for one more, plus some Paul Mitchell hair stuff. I'm only taking 1 star away cause their OPI is $8.50. Standard, yes, but cm'on. Give me $8 for a bottle of OPI and me love you long time. Their discontinued colors are buy one get one either free or half off, pretty sweet deal either way. read more

Got a Brazilian blowout by Patricia today & it was awesome. I highly recommend her. read more

Amazing customer service! I went to pick up this amazing new OPI shade I had put on during a recent pedi and they were out! Noooo, but it all worked out bc they ordered and put one on hold for me. When I went back, I bought several additional items (oops) and the salesclerk offered several sea sprays to choose. Regardless, I was happy with my purch and the checkout gal noticed my Go Local card and I got another OPI polish-for free! read more

I come here for the huge variety of OPI shades they always have. And I like to take advantage of the buy two get one free deal on them as well. I can't speak to anything else in the store since nail colors and nail maintenance tools are the only thing I've purchased here. I recommend getting their punch card. It's free and after they've punched it out completely then you get a gift card in the mail. It's a nice extra. read more

I treat myself with good hair products, but that means I live for the 2 for 1 liters at the Beauty store. I've been going for years to get the products recommended by my hair stylist, but now after reading the other reviews, I'll ask the staff more. Since it's right by central market--I always combine beauty store with coffee or a snack. Overall, it's chill, nobody bugs you and two for one hair products that smell like heaven! read more

ASK FOR SAL. All my friends go for him for highlights/color because he works wonders. I go to him to get blonde highlights, which are consistently beautiful and natural. He listens to you and always gives you exactly what you want. He's also very affordable. I'll never go to anyone else. read more

I cannot comment on their spa and salon services, as I have not utilized them, but the store is awesome. BSSS is a fun mix of hair styling products, cosmetics, useful gifts and useless trinkets. Intermingling is a hair salon and day spa (limited service). Affordable prices and frequent-purchase punch cards are extra incentives for visiting. Beauty Store Salon & Spa has three Austin locations, all of which are wonderful for browsing or buying. My preferred locale is the Bee Caves store (for their variety), but this South Lamar stop in the Brodie Oaks shopping plaza is just as acceptable. Beauty-ful Store, Salon & Spa. read more

I absolutely love this store! I shop for small gifts for friends here when ever I need something. From jewelry to lotions and candles, they have something great for any of my girlfriends. Added bonus, they always offer to gift wrap it! I am also able to grab my salon quality hair care products while I'm there. The staff is super friendly AND KNOWLEDGEABLE about almost everything they have one the shelves. Plus they are always willing to give recommendations and help out. read more

I went in here today and met Jessica. She greeted me immediately, was very patient and helpful in my quest. Jessica recommended an amazing dry shampoo and eye liner. If not for her I might have wandered helplessly around the store for awhile and quite possibly not have noticed the quality products she recommended, which were very reasonably priced. I never had any issues finding parking at this location. We found parking almost right in front of the store right away. I will definitely be back again to check out more of their products and services. Its not every day that you find such great customer service, excellent recommendations and very reasonable prices. read more

I am so impressed with this location! I was in the area having lunch and had a groupon so I decided to stop in. The groupon wasn't for that particular location because I frequent the South store but they were willing to take it so right away I was feeling the love. I really wanted a good recommendation on some new shampoo so I told the girl my long list of what I would like this magic shampoo to do for me and after a few recommendations we settled on a product that I am now totally in love with and it does everything I wanted. She was patient and really listened to me, it was like picking something out with a friend who just happened to know a lot about beauty products. I've never had that kind of service at the South store so I will have to rethink those visits. I haven't tried the salon services yet so I left a star out for that, otherwise beyond happy with this experience! read more

I love going to see Patricia Hutt at the Beauty Store. I've been going to her for about 3 years now and have always been pleased with the results. She does an amazing job with cuts, highlights and Brazilian blowouts. Patricia runs marathons in her free time, so needless to say she has the best energy running around while you just sit back & enjoy relaxing. I book with her online via Schedulicity and she's completely reliable. Bonus: Beauty Store Salon & Spa has a great selection of OPI & Essie nail polishes and an array of other goodies to purchase before you head out to happy hour with your fabulous locks. read more

This is a cute store. Associates are a bit chatty with one another but that's ok with me....I enjoy shopping uninterrupted. However, I will never shop here again. I went in today to make a return. I had the receipt, was within the stated return time frame, and the item was unused. The associate began processing my return but then stopped and stated, "Oh, you paid cash. We can't give you a refund. It's stated here on the receipt." She points to my receipt which I received AFTER my purchase. It clearly says 'NO CASH REFUNDS' but this information was not shared with me before I made the purchase. So I ask..."So if I had paid with a credit card then I would be able to return this item for a refund?" The answer was yes. I have never been penalized for paying cash anywhere. Absolutely ridiculous. read more

I'm absolutely appalled by this store. I work very near this place and have had bad customer service over the years but randomly go because it's so convenient. That will NEVER happen again. This past weekend they had a sidewalk sale. I was in need of some conditioner. I bought 2 conditioners, a protein treatment, a mug and some sunglasses. Upon further notice I saw that the protein treatment expired in 2007, the mugs handle broke off as soon as it was placed under water because it had been superglued on. I have no idea how old the conditioner is because there isn't a date on it, I can only assume it's old as the other products because they appear to have no problem making a buck off people by selling them crap. I've always sent my clients to them when they need something we don't carry, that will also NEVER happen again. I give this company 0 stars (though I had to give them at least 1 to write this review) and hope that everyone thinks twice about ever shopping at this "beauty store" for who knows what you will get. I'm disgusted! Side note, 2 of my other coworkers shopped the sale as well and BOTH received products that were not only expired but USED! So GROSS! DONT SHOP HERE!!!! read more

Beauty Store Salon & Spa - Cosmetics & Beauty Supply Near Me - Austin, Texas

I've never been to the salon, but the store is great for gifts. I've been coming here over the years for their Lampe Berger products, of which they have the best selection in town. Today I purchased a Lampe Berger starter set with an additional bottle of oil for $50 - not a bad deal. They wrapped it up beautifully for no extra charge. It's great to support a local business with genuinely nice people to purchase a product that I could buy on Amazon for the same price, but not cheaper. Also, they have a great way to track your spending now so you don't have to keep track of punch cards and can save $5 off every $100 spent! read more

This place is full of delicious products! I range between wearing my hair wavy and blowing it dry straight, so I needed a bunch of stuff the first time I went. The person that helped me was really knowledgeable and honest - she didn't automatically steer me towards the most expensive things. They were having a buy one get one free on all of the stuff I wanted too! Make sure you ask for one of their punch cards. After you make something like 10 purchases you get a coupon for $10 off. read more

Huge variety of colors in OPI and Essie nail polish! I don't think I've seen another store in Austin with a selection of nail polish colors as large as this place. They also had a lot of cute and creative hair accessories (also not easy to find) such feathered headbands and cute little barrettes. Every time I've been in they are running some sort of special on one of their product lines. Sometimes it's for hair products, sometimes skin products or bath products. Typically buy one get one free or buy one get the second half-off. Sign up for their e-mail list and they will let you know what specials are running when (and they won't cram your inbox full of useless, repetitive e-mails). Great store. I haven't tried the salon or spa. read more

Great. Great selection and great service. I was in here a few weeks ago. I obviously looked lost while browsing and was approached by sales people a couple of times. When I was done on my own, I asked a sales person for help, Elizabeth, and she was great. She pointed me toward different products that she personally liked, gave me some tips on what could work and what definitely wouldn't, and didn't pressure me at all. I know NOTHING about hair products, have almost zero experience, and she was a GREAT help. I ended up taking a bunch of samples to take home, and based on trial and not much error, because Elizabeth recommended some really great stuff, I discovered exactly what I was looking for. I can't say enough good things about this place, this specific location. The product selection was great and the service was amazing. read more

Little hidden wonder next to central market north. This place has a huge selection of hair products and really cheap cute jewelry! They are usually running some sort of deal on shampoos and conditioners so it's always with at-least a walk through if you are in the area. read more