I ordered four duvet covers from BB&B. They were for a hospice situation, so none of the duvets were over $100. I chose one and when I sent the other three back each of them cost an average of $20 return shipping. In summary, I paid between 20-26% MORE for the products that I did not want to keep. Amazon is keeping my business. No more BB&B. read more

My pickup order was ready on time and available. The cashier I spoke to was rude and the guy who brought out the merchandise was also rude. I felt unwelcome like I was bothering them for purchasing something at the store. Will not shop at the store again. The merchandise selection for table linens is mostly poor quality store brand junk. read more

PLEASE send this review to your CEO. This is not a reflection on your particular store. I can not find an email for the Overstock Corporation. Why is that? On February 9th, I received this message from Bed Bath and Beyond. The message is as follows: ................................................................................................ I............................... I Bed Bath & Beyond's Terms and Conditions for placing orders, including all delivery and return policies, are available to review prior to placing any order. This is found in writing at the following links: https://help.bedbathandbeyond.com/help/s/article/TERMS-AND-CONDITIONS https://help.bedbathandbeyond.com/help/s/article/Oversized-Item-Delivery-Policy https://help.overstock.com/help/s/article/Oversized-Item-Return-Policy Every oversized item Bed Bath & Beyond offers includes a disclosure about shipping and delivery (see attached image oversizedisclosure.jpg). This information is also automatically emailed to the customer upon a successful order including an oversized item. Bed Bath & Beyond makes all reasonable efforts to provide all necessary information for the customer to decide and prepare to receive a large item. *************************************************************** CAN YOU Please let your CEO know that I was not told by your phone clerk at Bed Bath and Beyond about these policies? Overstock even mentions that the policies are emailed to me AFTER the purchase is made. I am a disabled vet and Bed Bath and Beyond refuses to deliver my furniture. I stay in an apartment on the third floor. Overstock shipping company refuses to carry my bedroom set up 3 flights of stairs. When I found out that I had to lift a mattress on my back to carry up three flights of stairs, I immediately cancelled the order before the bedroom set arrived. Since I can not lift a desk up 3 flights of stairs, I had to pay a restocking fee of more than 250 dollars. I am so glad that Bed Bath and Beyond admitted that none of my "supposedly bought" furniture arrived to my apartment. Why am I paying a Return fee if none of my items arrived here. One shipping company called me on February 13th. Ceva Logistics shipping company called my son on his cell phone and told us that the furniture had not left the warehouse. Finally, someone admitted that our "supposedly bought furniture" was still on the shelf. Today, Bed, Bath and Beyond stated that they let me know about their shipping process before the purchase. Last week, Overstock stated that they email customers after the purchase was made because the phone clerks did not have time to read the terms and conditions regarding shipping. Which lie is correct??? ***************We maintain that we have been transparent about the shipping process since before the customer made their purchase. No item from this order was left in the streets, none left the custody of the shipper during this process other than to be returned. ******* The prior sentence was made, just now, by Bed Bath and Beyond. Overstock/ Bed Bath and Beyond stop your lies and deliver my furniture. If that is not a good option for you , then what exactly do you guys/girls want from me. I was promised free delivery to my apartment! You have my return /restocking fee. Why do you continue to lie about the shipping process? Just tell your customers that unless you stay on the first floor of an apartment building, your furniture will be dumped on the streets for rats to chew on. This is SO easy to fix. Just deliver " my supposedly bought" furniture on the 3rd floor of my apartment. I do not live on the street or the rental office. I stay on the third floor of an apartment building. Being a disabled Veteran, I cannot lift a king size mattress on my back and carry it up 3 flights of stairs. read more

Bed Bath & Beyond used be this awesome combination of good inventory, great customer service, and an awesome return policy so you could buy with confidence. Something went south this past year with B&B&B. Their customer service is not even average any more, it's downright terrible. Rude and unhelpful staff and you have to practically provide a blood sample for just an exchange on a defective product, must less a return. I remember better times, when staff would go above and beyond to make sure their customers were taken care of. But after the most recent front desk rudeness experience, I gathered my sizable collection of all my 20% coupons I had saved and put them in the recycle bin. read more

You can NEVVVVVVER go wrong w/ the BB&B! I love this place so much. I literally buy everything here! & then some! Some things I need and most I really don't... but I'm pretty sure like 75% of my house is made up of things from BB&B! I love to just stop by and browse. That's how I find most of my little gems! Can't beat the return policy! Can't beat the customer service! Not in the store? They'll ship it from their website for free! Just ask! I will forever be a huge fan of this place! read more

I ordered two mirrors from BB&B. The price was mysteriously changed overnight! when I looJed the next morning, the price was higher! not only higher but with incorrect math. I called their so-called helpline and talk to someone in another country who argued with me for almost 20 minutes. I asked for supervisor and was told he was busy but would call me back. I said just cancel my order and she said she would try but not sure if she could do it. of course the supervisor never called me back and when I called again, the next person also argued with me and refused to let me speak to a supervisor telling me I didn't need to discuss it with anyone else. Again, I asked to cancel my order because I was overcharged. The next time I looked, I saw that the order was being shipped. Because I have to be returned at my cost, which will probably cost me as much or more than what they overcharged me. I am not sure what to do. This company has no one. You can talk to about your issue and from looking at reviews, they only resolve one percent of their complaints, I understand now why they filed bankruptcy. I guess people are sick of being ripped off! in my opinion this is fraud and downright extortion because if you send the item back that is overcharged you end up paying that money anyway. Shady company, horrible customer service. Buyers beware!! read more

Pricey. Good location. Good parking. Predictable goods. There is some thing about the flow of this layout of the store that I do not enjoy. Staff is none to welcoming. I don't enjoy shopping here. read more

This BB&B store rates between 3 and 4 stars. I love BB&B in general. I always find what I need at these stores, or can order what I need, and I usually find a ton of stuff that I didn't know I needed until I saw them here (lol!). In other words, I'm a sucker for kitchen and bath gadgets, and doggie toys, and household linens, and water bottles for the gym. And more, so much more. But this store is smaller than many BB&B stores, and as such, doesn't have as much variety and inventory as other stores. Don't get me wrong, there's still a ton of stuff here. Just not as much as at other sites (like the Redmond store, which I frequent a lot). Still, there's probably more here than at other sites (such as the Bellevue Crossroads site). Hence, my average rating of this specific location. I also found this store more....messy looking than other sites. It just seems more disheveled, with items found placed on wrong shelves, on incorrect displays, in different areas than they're supposed to. I realize shoppers must move merchandise around a lot, but there's less attention to details and organizing sections by staff than at other sites. Today when I visited here, no one greeted me, no one said hi, I didn't see any employees on the floor to ask where I could find what I was looking for, and my check-out was business-like and perfunctory at best (no "DId you find everything you needed today?", "How is your day going?", "Thanks for shopping here!", or any other niceties). This is in contrast to my usual experiences at other BB&B stores. Sure, I still found what I needed here (and more), and the prices are very reasonable, and I love how they take multiple coupons (even if theirs are expired, they'll accept them). But I didn't have the usual fun and pleasant shopping experience I usually do at BB&B and, for that reason, I'm not sure I'd return to this site (given the opportunity to go to another site). read more

As a new homeowner, I have been spending endless hours shopping for random things I need for my new place. I enjoy coming to BB&B because they have everything! Like seriously, everything. It was a bit dangerous walking into the store mainly because I didn't have a specific list of anything I needed today. But I was killing some time waiting to meet a friend for lunch and figured I would stroll on in. They have so much to choose from and I'm a fan of how they rotate their holiday items through. My favorite section to browse through is the " as seen on tv" section. I have never actually purchased anything from that section but it's fun to see everything in real life and contemplate if you need anything. I was close to buying something from that section though! The staff is always really helpful at this location and I love that they always have items on sale or they are constantly sending you 20% off coupons in the mail. read more

We've shopped here for years and tonight I was told tonight that my in-store purchase would cost 25% more than if I had pre-ordered for pickup. Some of our items needed to be hand selected and could not have been pre-ordered. I asked to speak to a manager and while the person never introduced herself as such she told me that the 25% discount was to encourage people to order in advance. They were going to charge me to select my own items in the store?! I shared my disbelief and frustration with this hostile approach to trying to survive in a downward spiraling retail effort. I was speaking to the hand and being charged extra for the privilege. I left my cart and exited the store to end one of the worst customer facing retail jokes that I have ever experienced. If anyone in BBB regional management reviews Yelp, please contact me on this system as I am happy to continue shopping here on my terms. THIS STORE IS THE WORST! read more

VERY rude customer service especially if you are making a return. I had a cashier who tried to intimidate me by staring me angrily in the eyes for 10 seconds when I brought in a couple of items to be returned. After that she made a couple sassy remarks until I let her know I wasn't happy with her. read more

I had about $575 worth of things and forgot my bed bath and beyond coupon. They would not help me look it up or let me use one that they have in store. Acted like I was cheap for wanting to see if $100. Left the store without buying so that I could go home 20 minutes away to buy it. Will not be returning to buy it. read more

Five reasons BB&B is better than Target: 1.) It has an amazing selection of non-essentials: cherry pitters, garlic crushers, apple slicers, wine vacuums, etc. 2.) Good deals on big-ticket stuff: For cookware, kitchen electrics, high-thread count bed sheets, etc., you need the 20% coupons they send in the mail. Armed with one of those babies, the prices on big-ticket items can end up being lower than Macy's, and sometimes even lower than Amazon. Catch something on clearance and it's even better. 3.) Plenty of employees around to help. 4.) It stocks quality brands like Oxo and Calphalon, instead of complete junk, like Target. 5.) The return policy is way better. read more

I'm ashamed to admit I've been to four different BB&Bs, this one is my go-to as it is close to home. Their selection is slimmer than the Redmond Town Center store which is probably my big knock on it. Layout is good and staff is generally friendly and helpful. Keep an eye on the clearance/returns section, I've scored crazy deals twice. read more

Thought the staff was wonderful! I bought a $200 "Back 2 LIfe" machine that is supposed to exercise your back and help with arthritis and back pain. Unfortunately, since I also have bad knees, I found I could not really use the machine properly as it hurt my knees. I took the machine back for a credit.. I could not snap apart the machine to put it back in the box. No Matter! The staff could NOT have been nicer, more helpful and gracious, even though I was doing a return. They were wonderful. They were curious as to why I did not like the back machine, but only because they wanted to be informed for any future customers asking if they knew of anyone's experience with it. The store has a huge variety of stuff, ample parking, and the staff was just great. I love that BB and Beyond stands behind products, gives a "no questions asked" and prompt refund with no hassles, and there was apparently no time limit on the return either. I was very satisfied. read more

I haven't bought anything recently. I used to get all kind of coupons in the mail but nothing has come recently. Lots of empty shelves-probably due to virus. Some items good and well-priced but the obverse is true too. We found an item we could not find anywhere else. read more

Busy shop, many people around but if you have lucky, will find everything you need! Cashier supervisor was very friendly talking with me, will come for sure! read more

Overall: Decent well stocked store with good customer care We first came in here to get a few bits and bobs, mainly stuff that was missing in our corporate housing. They have the floor space/walls packed full of items/gadgets and well it seems everything. The layout of the shop is well thought of - you can walk around in a full circle and end up back at the front of the store/checkout. The walls are stacked high with items hanging from them, it's quite impressive the first visit - yes, I have lived a sheltered life! They have many kitchen items - cutlery, tableware, glasses, mugs, salad tongs, crockery and small appliances such as food processors, coffee machines, ice cream makers, gadgets etc. Then there is other stuff such as table cloths, napkins, tea towels and loads of scented candles. They also have clocks, frames, pictures, mirrors, curtains, vacuum cleaners, cleaning equipment and sprays and the list goes on. It's a great place to go just to get a few items for the house/apartment when first moving in. However, be sure to wait for the vouchers/coupons that constantly come through the mail for 20 % off. The customer service is great here, we bought a couple of lamps that were acting a bit strange, and they allowed us to exchange them with no hassle whatsoever. read more

The store itself is fine, but the front employees are horrible. Was standing in line behind two people and there were two cashiers up front. One was serving a guest, the other walking back and forth. When she saw that I was looking at her she motioned the other cashier as to ask if she should help the next in line. Seriously? You're doing absolutely nothing and you need to ask? To top it off she was unfriendly. Bed Bath and Beyond please train your employees on customer service. read more

The location, parking and the stock, all are good. The reason why I give 2 stars is for the horrible stuff! I wanted to purchase a Breville coffee machine, and already checked the situation that Gilman shop has in stock. So I am quite directly go to buy that item. But there is no new one I can directly take to checkout due to the high value. The only way I can do is finding an assistant. However I can't find any available assistance! Two of them are talking with each other and totally ignored my waiting and sign of helping. One is passing away even I showed I need help. Finally I catcher one and showed her what I wanted. She said she will help, then disappeared. After waiting 15mins, I have to bother the cashier. She said there is one Breville coffee machine here. But not my type, it is a lower style, I need an updated one. So she called the help continually!! 5 -10 mins later, god bless, one of the talking stuff come to help. I saw the watch, one and half hours is passed away from I entered into the store, and just for one exactly item. Horrible! Waste time. Stuff really did not welcome guests. read more

For me, the best part about this store is the staff. In my experience they have been helpful, polite and seem to genuinely want to help you. I find that good staff can be a rarity in some places. The prices can be high but I like how you can use multiple coupons in the same transaction now. read more

WOW!! SO VERY disappointed! Seemed like the place was torn apart! They was stuff everywhere! This Bed, Bath and Beyond has a very poor selection, I mean the worst! Somethings I thought for sure I would find here they had NOTHING! It was a waste of time and so frustrating. It was hard finding s. I wasted time here when I found what I needed at Target for much less! Won't be back! read more

Horrid experience. Not a single associate reached out to help and the cashier argued with me about a price when I even brought her the sign to show a sales price. Yes y'all are making good money but your customer service was terrible. Made a return the next day and the associate was decent but nothing special. Won't be going back. read more

My husband and I just wander around aimlessly. Things are shoved everywhere. The good part to hopping here are the 20% off coupons you get in the mail/via text. You can redeem up to 5 a visist (even expired ones!) read more

I've shopped here for years, but when I stopped in today I felt like the store had suddenly gone up in quality a few notches. I saw lots of new, interesting things. I asked an employee about a certain item, and he was very helpful, even took me through the store to show me a few alternatives. I was only buying some cleaning supplies today (they have specialty things that I can't find elsewhere), but I will certainly be back to do some holiday shopping. read more

I have been here like 5 times and all the times no one says hello or how may I help you. I wanted to buy a runner for my table. I could not find it. I could not find someone to ask. Then as I am searching I could see some employees walking but no one said hello. I did find it but it was expensive. I think is good if you bring a coupon. I will try the one in Bellevue. read more