We recently needed to return a defective garden hose purchased from Ace. Unfortunately, we no…read morelonger had the receipt for the purchase or the hose packaging. The staff at Ace, in Kirkland, did not feel comfortable making a straight exchange or crediting our account without any documentation. However, they offered to repair the hose without charge and, throughout the process made every effort to treat us professionally and courteously. The fix offered worked well. We are grateful or their efforts and would not hesitate to recommend this store to our friends.

Excellent customer service Renee the manager is a lovely human being and very helpful and…read morepassionate about her job I ended up getting a Weber grill and I really enjoyed the whole buying experience

Madison Park Hardware is our go-to spot. They have the best service. 9 out 10 times, they have…read moreexactly what we need. For the few times they don't carry what we're looking for, they have a suggestion on where to get it.

I have been going to the Madison Park Hardware store for 40 yrs, almost my whole life. I like…read morehaving a store where I can talk to people. Most big stores people just look at their phones. For a small shop they have a good selection. If you live within 3-5 miles of Madison Park this is the spot for fix it items. Thank you very

Very helpful people and easy to find what I"am looking for! Garden center is very nice too!read more

They are always well staffed with lots of knowledgable people who go out of their way to help you…read more There is always staff to check you out quickly. The place is amazing so it is my "go-to" hardware store. I have never had a bad experience there. It reminds me of how customer service was when I was a kid 60+ years ago.

Update after living with our selections for several months…read more.. I wanted to come back and update my review now that we've been using everything for a while. I'm even happier with our choices today than when we first installed them. Kiersten at Chown Hardware in Bellevue was incredibly patient throughout the selection process. She knows the products, listened to what we wanted, and never pushed us toward the most expensive option. Instead, she recommended thoughtful upgrades only when they truly made sense for our project, and every one of those recommendations has proven to be worth it. You also can't know everything about every single item available. If there was something she needed to do deeper divan, she would let us know and do that we could really trust her. The showroom has an excellent selection, but it's the knowledgeable, honest guidance that really sets Chown apart. Months later, everything is working beautifully, looks fantastic, and we're so glad we trusted Kiersten's expertise. Great products. Great service. Great long-term results. Kiersten is a superstar!

My wife purchased our kitchen and bathroom appliances from Chown in Bellevue years ago when we…read moreremodeled our home. Recently, our kitchen faucet suddenly stopped working. I unscrewed one of the parts and brought it into the store, hoping someone could help me figure out what I needed. I was fortunate to meet Sanja Stevens, who immediately recognized the brand and identified exactly what was needed to get the correct replacement part for our kitchen faucet. Sanja was knowledgeable, friendly, and very helpful. Within about 15 minutes, I was on my way home with the things I needed and ready to make my wife happy! Thank you, Sanja, for your excellent customer service and for making what could have been a frustrating experience so easy!

Ready to have your Consultation on all kinds of nuts, bolts, washers, which are Customizable for…read morethe requirement of yours

TL;DR: I was asked to move a heavy flat cart loaded with three long bags of potting soil with a…read morelong shovel to another register. When I said, "I don't want to go to the next register. I want to check out here," no one offered to help. Instead, the cashier at the first register told me I was being rude and then refused to check us out, turning what should have been a routine checkout into an embarrassing public scene that ultimately ended with a manager checking us out. My mother has been shopping at McLendon's in Woodinville for decades and was taken aback by the way we were treated. We had already spent most of the day buying gardening supplies and had loaded and unloaded heavy items before coming to McLendon's for a few more things. We ended up with two carts, including a heavy flat cart carrying three long bags of potting soil with a long shovel balanced across the top. It wasn't just heavy--it was awkward to maneuver, especially around tight corners. At checkout, I was directed to another register. I started to move the cart, but the cashier was facing a different aisle and said he couldn't scan the bags from where he was. It quickly became apparent that I would have to maneuver the cart around a very tight corner by myself while keeping the load balanced. The other option was to back up and come around another way, which would have required moving my mother and her cart. My mother has neuropathy in her feet and is very unsteady, so neither option was practical. The cashier did not offer to help move the cart, reposition himself, or assist with the bags in any way. I went back to the first register and said, "I want to check out here." She again told me I needed to move to the next register. I said, with admittedly some tired exasperation, "I don't want to. I want to check out here." After I said that, the woman at the first register very loudly told me I was being rude. I asked, "Are you going to check us out?" She simply stood there for a time without responding. My mother, who is 80 years old, had been standing there watching the entire interaction. She even said to her, "Isn't the customer always right?" By that point, the exchange had drawn the attention of another customer, who inserted himself into the situation and began insulting me. Finally, after being loudly lectured, the cashier said she would have to get her manager, waved her hands in the air, said, "I can't do this," and left to get him. The volume of her voice and her visible anger quickly drew the attention of several customers, turning what should have been a routine checkout into an embarrassing public scene. The manager ultimately came over and checked us out. He, in stark contrast to her, was very nice. He looked to see if my mom had any coupons on file, then asked another employee to help load the soil into my car. What disappointed me most was how quickly this escalated. If either employee had simply offered to help with the cart, the entire situation could have been resolved in less than a minute. We had two carts that were part of the same purchase--one my mother was pushing and one I was pushing. Instead of asking us to move both carts, it would have been far easier to let the customer behind us proceed to the next register. I understand that stores have procedures, but good customer service also means recognizing when a customer is dealing with heavy, awkward merchandise and offering assistance. I sincerely hope management will use this as an opportunity to remind employees that a calm, solution-oriented approach--and a willingness to help a customer with a heavy load--can make all the difference. 7-6-26 Edit: After taking some time to reflect on what happened, I've updated this review to clarify the sequence of events. My mother remains just as upset as I am about the way we were treated. She would welcome the opportunity to speak with management if they would like to discuss what happened. We would genuinely like to feel comfortable shopping at McLendon's again, but that will depend on how this situation is handled.

It's hard not to think of the big box stores when it comes to hardware. I need to hit Ace first…read more They may not have every itm, but they have the most helpful staff, it's well arranged and the pricing is just as good as the big guys, with the exception of some loss leaders. It's fun to wander around a big box hardware store for 2-3 hours, but ve big box hardware stores but can spend 2 hours finding things. It can be fun if you have the time, but savings are usually only on individual loss-leaders, and wondering, "I wonder where this could be." Perhaps this could be called a "curated" hardware store. They don't carry the crap, but still have quality items at most price points. The only real negative here is parking, but evenings and weekends are not a problem and it may take a bit, but there's always something within 2 blocks. As I wander in Hero Ace, I have time to look at items and remember, "Oh, I need one of those."

Been here several times; so handy and perfect walkable location. Staff helpful but not pushy.read more

They were SO HELPFUL!! Before calling Five Corners, I called two other hardware stores. I needed a…read morevery specific item to finish a home project. The previous two stores told me that they couldn't help. I called before going in, and was delighted to learn that they had what I need! When I got there, they were quick to point it out, remembering my phone call. Great selection & service, I'll be coming back :)

They always have what I need and always have knowledgeable people working to help if I have a…read morequestion. I love the variety of things they have, and they always have a quick restock if the item you need is out of stock. Been going here for 15 years now and wouldn't change a thing!

I love this place because Dr. Kerry has kept my eyes healthy for the last 23 year! He is the…read morenicest, most cheery eye doctor around. I wear contacts and this office does a great job of getting trials set up and they have a fun selection of glasses too. They check your eye health and keep you in the know for any problems. Thanks to the staff for being so accommodating when I was 10 min late!

I sent a text in response to a text I was sent on 6/24. I had to send multiple follow-up texts…read moreduring business hours and received no reply. Then I sent a text after hours and actually received a response (an auto-response), which told me that I reached them after hours. I never received a prescription to place an order and had to request this. By 7/1, I finally received a call about placing an order. I still did not have my prescription. The woman sent me a link to place the order, which wasn't helpful at all, as she had indicated I would be able to pay with my CareCredit card. Not only was the link wonky, it did not allow me to order. I tried calling the office and it went to voicemail. Then I got a text saying "sorry we missed you. Please send a text as we will see this sooner." Clearly not true. After another text to them, saying how frustrating this experience had been, I was given the same link and told basically the same nonsense. I then asked for my prescription. Then I received a phone call right before I was heading to an appointment (I have wasted days and several hours with no success to order my contacts) and the same person who sent the first link asked if I was able to order my contacts. I told her that I didn't have time at this point. So today, I tried again and kept getting an error. This has been the most inefficient process and unacceptable experience I have ever had to simply order contacts. It should have never taken this long. What a joke.

I've had nothing but great experiences with both the employees and the owner. I drive from Seattle…read morespecifically for their selection and good service. 10/10

10/10 Customer service 10/10 product knowledge…read more 10/10 prices 10/10 selection 10/10 for authenticity Sami is the most helpful, honest and kind individual. I drive all the way from Seattle just to come here. He is so helpful in finding exactly what I need without being pushy. He just genuinely wants to help determine the best products for you. I'm shocked this is not the highest rated vape shop in the area. Not ego, "fat cloud", annoying vibe. I'm a customer for life.

worst company EVER!!! I called and emailed now for 3 weeks to get my compressors maintenance done…read more Just a simple oil change. They come up with excuses everyday and do not show up. I begged, I called, I emailed, I asked to let me know if they don't want to do the job, to let me know so that I can move on, but no reply. The MOST unreliable company I ever worked with. Shame on them!

From the owner: Complete solutions for your compressed air system…read more R and R Compressor Service Co. offers a full line of compressors and ancillary equipment. We are committed to providing the highest level of customer satisfaction. Our high-quality systems by Kaeser and other leading manufactures allows us to locate just the solution for your particular application or need. With over 40 years experience our factory trained technicians will be able to recommend a newly designed system or we can assist in making suggestions for improvements on your existing system. R and R Compressor Service Co. offers complete solutions for your compressed air system. An energy efficient and environmentally friendly system includes our compressors, dryers, filters, receivers, drain traps condensate management systems and flow controllers, perfectly matched to your requirements. Our company is fundamentally based on value-added customer service and strong vendor partnerships. You can expect every member of our team to understand providing honest and professional service with the highest quality products at a fair price are the advantages we can have over our competition. Our goal continues; offer the greatest energy efficiencies in equipment, highest quality parts from our vendor partners and provide Kaeser factory trained professional service in building long-lasting customer relationships.