This was such a good experience. A great selection of mattresses at competitive prices. Brian was…read moreknowledgeable and professional.

Chris was very helpful at the Tigard location. Very personable. No pressure. Good knowledge of his…read moreproducts.

My husband and I had been on the hunt for a new mattress and desperately needed some guidance on…read morewhich one to choose. We stopped into BedMart and were greeted instantly by Jessie. He was super nice & informative! He was very patient with us while we made our decision & made the whole experience as easy as possible. We are extremely happy with our new mattress and will definitely continue shopping with BedMart for future purchases!

I was helped by Zach at this location and Luke from the clearance location. Both were so incredibly…read morehelpful in helping my fiancé and I find the best mattress for us. On top of that they helped us find the best deal too. I felt very taken care of without feeling pressured to buy and they provided amazing education on the mattress, accessories, and frames. We left feeling very confident in our decision and excited for our new mattress. I would highly recommend buying a mattress here.

We took a chance on selecting a new mattress and found Thomas to be polite, knowledgeable, friendly…read moreand introduced us to a modern method to determine the our comfort level, it took a lot of guess work out of our ultimate descion.BedMart is our 1st choice

I'm posting this as a long-time Parklane customer (I've owned 3 Parklane mattresses before BedMart…read morebought them out) who is extremely disappointed in both the quality of the products and the service I received. For reference, I'm 140 lbs, so mattress sagging should not be an issue. The first bed I purchased from BedMart (a $4,000 Kingsdown) developed a massive 1-inch indent within 3 months. I exchanged it, under warranty, for another mattress (the Parklane brand I used to trust) and within 2 months, that one also developed a permanent indent you could see and feel. Now I'm stuck with an indented mattress and over $1,000 in BedMart credit I can't even get rid of since they won't refund any money. At first, the Bangy Road Bedmart rep told me the district manager had approved the exchange under warranty. But when I went to select a new mattress, they sent me to the Bonita location to try two firm mattress options. While I was there, the Bonita rep called the Bangy store--only for them to suddenly change the story. Now they claimed the exchange had to be done via the "comfort exchange", meaning I'd have to pay $300 and the next mattress would be final and no further exchanges allowed. To make it worse, they told me the indent on my second mattress didn't qualify for warranty because a 0.5-inch indent after 2 months is "normal." That alone is shocking for any mattress, especially a $2K-$4K one, that's supposed to be high quality. The shady part? Even after I twice said I wanted a traditional mattress, the Bonita rep kept trying to push me toward a Tempur-Pedic. When I told him I wasn't comfortable with that, especially since they were now forcing me to keep the next mattress permanently, he told me I could "plead my case" with BedMart later if I didn't like it. I asked him to put that guarantee in writing, and he refused. Exactly my point!! Why should I risk being out $3,200 for a mattress I never wanted? Initially, I visited the Clackamas location to talk about the issue and because it was on Thanksgiving weekend, the rep there told me to "wait until Monday" because they were busy helping customers. I guess I wasn't a "real" customer too since they got their money and all I have are credits. Every single rep told me the Parklane mattresses "aren't the same anymore" since BedMart bought them out. They're right asthe quality is absolutely not the same, but neither was their other bed. A mattress shouldn't develop body impressions in 2 months, especially with a 140# sleeper!! And the service? Just as disappointing as the new product quality, and shady at Bonita and from the district manager/ Bangy Rd rep. At this point, I will never buy from BedMart again. I would rather purchase online for a fraction of the price and likely receive better service and better quality. This is not how you treat a repeat customer--or any customer. I can't wait to finally use up my remaining store credit just so I can be done with this company for good. Save yourself the headache and body aches with an indented bed and buy elsewhere. UPDATE: I met with a corporate rep who was amazing, knowledgeable, & helpful in ways the original reps were not. HER support deserves 5 stars, but my initial experience still falls short. She has restored some confidence and makes me willing to give BedMart one more chance if she is my sales rep.

This afternoon I had some free time so I decided would purchase beds for my kids, as they will be…read morestaying at my apartment. Walking into the showroom was a pleasant experience. Tom walked up to me and I explained what I needed. Beds and mattresses aren't something you purchase all the time, but I was very happy that bases were available to purchase at the same location. The sale was very simple and to the point I purchased the mattress covers as an upsell, but I decided against the pillows since they were non-returnable. I will being the kids and have them try 'em out to make sure they like them. Total cost was less than $2,000.00, and for two bases, two mattresses, delivery and setup, I think the value was there.

Everything about working with Mark was great. He is well versed in products, makes accurate…read morerecommendations and knows how to work with people with physical disabilities. He also took my comments and thoughts into consideration and really and truly listened to me. I was rather high maintenance and he seemed really smooth and reassuring. I had gone to other mattress stores before going here and am sorry I wasted my time. Not one of them followed up with me. My purchase of the Eastman House Jefferson extra firm and adjustable base was not an inexpensive one. However, it was worth it many times over. Thank you, Mark!!

We were looking for a mattress for our guest room. The old one needed to be replaced but we didn't…read morewant to put too much money into it. Nick was very helpful and found one that had been returned at a great price. It was all without any pressure which we appreciate. I would highly recommend this store.

We have purchased three mattresses and one box spring along with one futon frame over the years…read morefrom what currently is called: "Mattress Firm" in Sherwood, Oregon. The ease of purchase and selection of product are typically great. Our most recent encounter was not as great as it has been for us in the past. The sales team is not very clear nor concise with their delivery of product information nor pricing information. At the time of our most recent visit we were the only customers in the store. All in all a disappointing transactional experience. Our satisfaction with the product we purchased we can hope will outshine the poor interpersonal interactions experienced while onsite.

i popped in briefly to see if they had something I was looking for. They didn't but my needs were…read morespecific and unusual so no minus stars for that. I've been on the prowl for this item for a while so... Nice folks there and I gather some or all of the staff is family. The quality of the furniture on display looked to be good and certainly stylish. This is not one of those high-end crazy expensive places where only the elite shop. What I saw is the sort of furniture that would fit nicely in any average middle class or young couple's place. Nice. Sturdy. Affordable. just the sort of store I would be patronizing. They are in a very easy to get to area right at 217 and hwy 99. North side of 99 just west of 217.

We traveled from Boring to Tigard to look at bedroom furniture for our home at Broadway furniture…read more We arrived and parked in the parking lot. BOTH disabled parking spots (we have a permit) were blocked by a food truck. We were able to maneuver to get in with a wheelchair and let the salesperson know it was probably not legal to allow disabled parking spots near the door to be blocked. Reese, the salesperson said he understood and that it would be moved. We looked at bedroom furniture sets and discovered the custom made furniture that can be painted any color a customer chooses according to Reese. We liked the look but had one more store to look at before making a decision. After looking elsewhere we called Reese later that day (his phone # was now in our contacts as we were very serious about making a purchase) and spoke with him on the phone about the custom furniture. He sent us some photos of the different pieces. My wife replied by text and asked for more information....NOTHING! She texted him again and asked for more information....NOTHING! No text, no call....NOTHING! Two days later, we texted Reese and asked him to have the owner, Trent, call us. NO call. The next day, I called, got voicemail and asked Trent to call me that I had a concern I wanted to discuss. NON return call! It appears when you are at Broadway Furniture they pay attention to you, attempt to sell you furniture and are very responsive. IF you try to contact them for more information, to ask a question, or file a complaint, they ghost you and don't seem to care about you as a potential customer. Following the bad experience with Broadway Furniture, we called NW Furniture Mfg., the company that Reese had showed us their high quality furniture that we wanted to buy. NW Furniture Mfg. gave us the names of two other stores that can order custom furniture in the Portland area. We contacted one of those furniture stores, were encouraged by the salespersons professionalism and so we drove to that store. We looked at custom pieces and placed an order for a $10,000.00 bedroom set!!! (see receipt) Hopefully, next time someone asks for additional information on a product, Broadway Furniture will respond to the customer and save the sale and their reputation. Or maybe better yet, find another store who will treat you as a valued customer!

Do not recommend. The salesman was very knowledgeable and helpful with the purchase. My bed frame…read moreand mattress arrived within a week which was great. However, the bed frame was missing the corner brackets so I couldn't set it up. I've been back and forth with customer service for two weeks and still no corner brackets. So far I've gotten $100 credited to my account and 2 complimentary pillows on the way. My mattress is on the floor and it is challenging to sleep on, my back hurts. Check out reviews on Better Business Bureau.

we appreciated the assistance store staff provided. AFTER sale was the nightmare. First, the wrong…read morebed was shipped from factory. Second the company authorized a UPS pickup for exchange of wrong bed for correct one, BUT they authorized the wrong pickup address. Third, it took almost another week to pick up bed and then another week to deliver the correct bed. The customer service telephone people were always polite, but would not commit to doing anything to help matters along. We had already repurposed our old bed based on what they said, and found ourselves in a hotel for 4 nights. when we requested some compensation [they didn't ever offer], they offered about $250 based on a $2500 purchase. 4 nights in a hotel?--worthless!!

Definitely will be coming back. Mark is the best .easy to talk too made the process so simple…read more Asked what my price range was and kept me in the the budget while finding me the best bed . Genuine person, and made me feel like he actually cared.

UPDATE: PLEASE READ…read more I originally posted a 1-star review. After working with Nate at the Lake Oswego Mattress Firm, my review is split: Nate and his team get 5 stars. Mattress Firm as a company though (separate from this location), I'm still wary of. The 1-star review was prompted by my experience with the Mattress Firm warranty service. I had purchased a Purple mattress at LO Mattress Firm 5 years ago, and it recently failed due to a known manufacturing issue. I went through the MF warranty claim process, and it was a nightmare. It seems like, even in the face of a known issue, they are "stain hunting"; essentially looking for things they can use to avoid honoring the warranty. My claim was rejected because of a noted stain on the mattress cover. Didn't matter that the stain didn't even make it through the cover to the mattress itself where the defect was, just instant and automatic rejection with no way to question or dispute the result. They basically just said "Happy to help!" (did they help though?) and attached a coupon to buy a new mattress at Mattress Firm. What??? It was startling and infuriating. That brings me to the 5-star update, which applies to store manager Nate and his team, NOT to the corporate entity that is Mattress Firm. Nate replied to my review and asked me to contact him. I went in and spoke with him, and he talked with me about the situation. He instantly started brainstorming ways to help, and eventually among other things provided us with stain remover to remove the stain. He let me know you can resubmit if you think you've resolved the denying issue, which MF the company did not state in their rejection. We treated the mattress, took new pictures, and resubmitted. Denied again. I showed Nate the picture of the mattress and he was flummoxed as to why we were getting rejected. I tried one more submission, changing the lighting because I wasn't sure if they were marking a shadow on the other pics as a stain. FINALLY the claim got approved. Had Nate not encouraged us and let us know we could resubmit, this all would have ended in a poor outcome. We were able to leverage the warranty credit to get a new mattress through Nate, and we're very happy with how things turned out. 5 stars for Nate and team at LO Mattress Firm, 1 star for Mattress Firm the company. Just be aware that, should you need to file a warranty claim, you will go through a miserable process with a company hunting for reasons to void their warranty, with no clear escalation or guidance once they've successfully rejected you. If you buy a Mattress there, just be sure you have people like Nate and his team on your side.