Hotel Indigo Baltimore Downtown is up a few steps from the sidewalk, but if you have issues with…read morestairs I saw an accessible entrance on the side which they could open for you. We were assigned a room on the same floor as the lobby, just past the fitness center. From the outside it was as if we were on the second floor. Our single bed was quite wide, the ceiling above the bed was very high, but the bathroom was small, had no spare toilet paper, and only two hooks to hang anything, which made it tough to hang clean clothing and towels to dry for two guests who do not share towels. Speaking of which, towels provided were limited, so when I found a stain on my bath towel and requested a fresh one, they brought me a whole set. After our time here I saw a video by theholdernessfamily mentioning hotel bathrooms with barn doors that don't close tightly. I didn't realize that was a thing. But it proved true here! Also clear glass shower doors which make it impossible to share the bathroom with a gal pal while someone is showering. Our across the hall neighbor was loud. It was as if there was an open house party each night from about 10:30pm to 11:45pm with all the loud comings and goings. Their 24 hour gym had a water fountain. They have a Grab & Go stocked with a variety of snacks, drinks, some ice cream, and useful things.

I was wrongfully charged 272 dollars for a cancellation fee when I cancelled a month in advance…read more I was supposed to be refunded, but they refunded the money to the wrong card. I have a new card. I've been told twice now that I was refunded, but I have not been refunded, again, because they have the wrong card on file. I was supposed to receive an email, I did not until today. I then emailed the property and was not contacted. It's been almost two weeks, and I shouldn't have been charged in the first place. Today I was transferred to the accountant, who was not available, and I left a message. I would like my money back. They keep on emailing me a receipt showing the refund, BUT I HAVE NOT BEEN REFUNDED. WRONG CARD. I called corporate.

Love the hotel the rooms are nice and the beds super comfy. Plus the staff is great. I loved the…read morearchitecture and history of the building. My bathroom was in a turret!

Hotel is located in a sketchy area of Baltimore. Was hard to find with GPS. And only 4 parking…read morespaces are available on street if not taken. If taken, you will need to park at one of the local pay lots but be cautious walking to and from hotel given the local riff raff. Check in was fine. Room was clean except the couch seemed dirty. There was no toilet paper in bathroom and had to go back to "reception" to get some. Drain in bathroom would not work initially and had to fix on our own as receptionist had no clue how to repair. Come to night time, beware as the hotel is right next to a bar called "Leons" that stays open late and is very loud after midnight. Music was blaring every time their door opened around 1am. Also attracts local gang bangers that park out front in their SUVs also blaring loud music with no consideration to the neighbors or hotel guests. Went on till 230am at least. While this hotel is a historic site that should add to its "charm" in "charm city" and reasonably priced, I d rather pay extra and feel safe and have a good nights sleep elsewhere. Beware.

The people were really nice, but the place looks about 15+ years out of date. The location is good,…read morethere are plenty of restaurants in the area and it's an easy walking distance to shops and the waterfront. With that said, as someone who lives in the area (I had my parents stay here once and deeply regret it) there's really not much to do without a car. There's shopping and the water, but that's about it. And the low quality is definitely NOT worth the price.

Yes, the rooms have been remodeled...but at what price? The couches in the room are odd..pushing…read moreyou away rather than welcoming you to settle in. And the showers? Just feels like a designer got involved who had no idea of functionality. Shower head feels like I'm in a hostel.

Baltimore inner harbor hotel located within 2 blocks of the Harbor. The Hotel - I'm still not sure…read moreif the Lobby area is being renovated or not but the front desk is currently two desks put together with two computers and a POS system. When we first arrived no one was at the front desk and I wasn't even sure if that was where we were suppose to check in because it looked makeshift. Arriving in our room it was cozy, there was a note sealing the door, stating that the room had been sanitized. It was small but the bed was comfortable and the shower was huge. The room at first site appears clean until you start seeing the smaller details. 1. Black hair found in our bed on the sheets 2. A towel that was neatly folded, had blood or feces on it 3. Note sure why the restaurant is closed because of "covid" 4. No breakfast service as listed in their website. 5. $200.00 incidental charge that you won't get back for up to 10 days. 6. The walls are Not soundproof as listed on the website.

The recent poor reviews are all true. This is one of the WORST experiences I've ever had at a…read morehotel. It was so bad, I didnt stay the night. Room was too dirty to stay in and there were BUGS on floor and wall!!! (see attached picture). - Terrible customer service. The check-in system was shut down, only one person was on staff. Took extremely long to get into my room. With Covid, what I truly believed happened is the superior service and staff that maybe used to be here long ago, are no longer here. That good customer service is now gone, along with many employees who have left. - Criminal Activity & Police Presence: While checking in, the staff were approached by a police officer on site who was notified of an issue. The police interrupted my check-in process to talk to the staff about the problem with guests. - Dirty room: I've attached pictures of bugs in my room, liquids on wall, and sticky floors. It was disgusting. - Unsafe neighborhood: Terrible

Do not stay here!!!! When we arrived we were told that their HVAC system was not working. No…read morecommunication before hand at all. No call. No email. Was told your room could be between 68-85 degrees. There was no time when they knew it would be fixed. Being we sleep with fan and had it with us, we wanted to give it a try. Front desk offered us a lower floor with the thought hot air rises and the higher floors would be warmer. Got to the first first and there was a mold smell, toilet didn't flush and the mattress was stained and had hair all over it. Changed rooms and it didn't get any better but worse. Bathroom had black mold in it and bed wasn't any better. Checked out and went somewhere else. Doing a last minute booking caused us to have to pay an additional $400 for our stay. These conditions are not acceptable. These photos are from the two rooms we tried.

COVID: MD seems to still be requiring masks, this was being adhered to by the lobby staff, but team…read moremembers up on the levels were not. Upon arrival we were informed that the pool was closed for repairs and the HVAC system was on the fritz, no air below 70° was coming out of it. We were offered the option to cancel our reservation but everything in the area was $200-300/night now so we decided to stay. We checked in and were given room 401 first, it smelled moldy. As always we inspected the room, the bed had hairs, both long ones and some 'short curlies'... there were also stains on the mattress and the toilet didn't flush. Second room was I 616, we checked it out, again, hair, stains, black mold in the shower, and it smelled funny as well. We decided not to stay and found out from our other traveller that his bathroom sink wouldn't drain and he was going to leave as well. On the plus side, the front desk staff was very friendly and patient with us. We got checked out and went down the street to the Hampton Inn and Suites... Edit: after looking at the photos from other guests, I noticed a familiar stain... it was the one from 616 and it was posted 11 months ago! This isn't housekeeper oversight, this isn't a manager not inspecting a room... this is willful negligence by the hotel's general manager!