i have been with franky n josh for 25 years,,honest,,fair prices,and phenomenal workread more

I've been bringing my car to Frank and Josh for years. Always satisfied until lately when after a…read morevisit after when I asked they 'winterized' my car. A week later I took it to another place where digital notes and pictures were given to me to show things of immediate need. 2 tires since the ones on the car were worn and not safe, new engine filter, 2 belts. I had my new mechanics fix the immediate issues. I called Frank and discussed my disappointment and all I got was 'we made a mistake.... we should have let you know about the tires'. I work hard and on a fixed income - wanting a safe means of transportation. I'll never trust their work or lack of again nor will I return. Im so glad to finally have a place who not only shows you, (photos), but also hands you a full print out of suggestions and prices. No guesses anymore. Be careful ... please. it's/they're not worth throwing good money away - as I did last week. I do not recommend them

My car started pulling and shaking and making some sketchy noises right before I was about to pack…read moreup and leave for 4th of July weekend. I've never had to get my own car serviced and repaired before so I wanted to know that I was in good hands. I went on facebook and asked the harbor point group what people recommended for auto repair and the great reviews of scottys caught my eye. I called up scottys and they let me know they were booked for the next 2 days (it was the first) but they said to drop it off and that they would do their best to look at it beforehand. sure enough I got a call the next day with a breakdown of what needed to be done. They gave me an estimate which was HALF WHAT THE JEEP DEALER QUOTED US, plus it didnt include some of the nonsensical stuff they suggested to fix that scottys said did not need to be done. ultimately they were able to get everything done before we headed out for vacation. when I went to go pick it up, they had admitted there was a communication error and that it wasnt ready just yet and that it would be another hour or so. I mentioned that I had just took an uber and had a lot of other things to try to work on and to see if they could try to give me an accurate time estimate. the guy there (isaac i think) just handed me a set of keys and said heres a loaner ill call you! that alone made this a 6 star experience! talk about admitting to a mistake and making up for it with phenomenal service. anywho, i know where ill be getting my oil changed moving forward! thank you guys!

Is 0 stars possible?…read more I went to this place by accident after confusing it with universal auto body (who does a solid job by the way), to get my brakes inspected. After telling me they were going to waive the diagnosis fee, they took three hours to diagnose the problem and falsely told me I needed to get multiple different things replaced, costing over $2800. After telling them I was going to try and get a 2nd opinion, they charged me $180+ just for the diagnosis. I am now getting it fixed at another place for less than $1000. These guys are thieves!

service was terrible. I was stranded at a gas station near the shop. I called them. they tried to…read morecharge me 150 to tow the car and 450 to do my shift cable because it "snapped". I told him I wasn't from the area and couldn't afford to stay at a hotel and wait till the morning for the part. he told me to I had to wait.something threw me off and I got a mobile mechanic. turns out all I needed was the bolt for it. they lied and tried to rip me off.

I've been going here for years. Trustworthy and fair prices. They have always been able to take…read morecare of my needs.

There when you need them . They find a way to get you in , get it done , and get you out.read more

Always a good job at a honest price. I was referred to Eugene by a neighbor. Have never been…read moredisappointed.

Fast & perfect service - love the proximity to coffee shop & downtown. So thorough, and kind with…read moremy kids (who wanted to take home alllll of the toy cars). Thank you!

No better place to go for your car than right here! My wife and I have been coming to this garage…read morefor what feels like a lifetime! Thank you to Alan and Christina! They treat you like family!

M & J Auto make buying a card almost stressfree. It was fun working with Matt. He found the…read moreperfect vehicle for my needs. I brought it in for my first oil change and told them about a slow leak in one of the tires, they fixed it for free! Mary Jo is always ready with a cup of coffee or a kind word to brighten your day. It is a very comfortable place to wait for your vehicle. Nothing worse than a dirty waiting room. M & Js has a Keurig. P.S. They even sell motorcycles!

Our neighborhood garage. These guys give old fashioned service, care about their customers, and…read moreare the best.

Excellent, efficient service with a vibe of trustworthiness and reliability! Replaced my battery in…read moreminutes!

I cannot say enough about this business They are honest, responsive and do excellent work. Pat,…read morewho manages the auto repair end of the business, is hardworking , professional and has the utmost integrity. Kieran, who works on the cars, is thorough and knows cars inside and out! Mark, who works in the auto repair side of the business, is hard-working, fair priced and does excellent work. We are fortunate to have an auto repair/body shop of this caliber in our area.

Fantastic service my first time going. They were recommended to me by a family member. Jerry is on…read moretop of everything. I asked them to install a trailer hitch and it turns out I ordered the wrong one. "No problem." He worked with me on finding the right model, and squeezed me in the day after I got it because he knew I had travel plans. Completely professional and good quality work.

I won't go through the long saga of my 2011 Subaru Legacy, but will just say that I put my faith…read moreand trust in Ralph and his team at Farrows, and they delivered. The car needed a complete assessment of the engine cylinder heads and a question of whether the challenges, length of time, repairs needed and expense would be worth the money. In the end, I decided it was all worth it, largely because I trusted Ralph and his team. I found Farrow's to be thorough, knowledgeable, honest, and communicative. Not so from a local dealer's Subaru service department which may have actually contributed to the problems with the engine (but I'll never know that for sure). My car was with Ralph and team for almost two months. Ralph never sugar coated anything -- was forthcoming about the time it would take for parts, repairs, etc, and the costs. They were diligent in working to diagnose the root cause, not just symptoms, to get it right. I picked up my car yesterday and needless to say: it's running great -- like having a completely new car (at 120k miles in). I would highly recommend Farrow's to anyone and will continue to bring my car there. A huge thank you to Ralph and master technician Bernie; can't say enough good things about them. Here's to the next 100k miles!

Preferred is a solid mechanic. They get stuff done, they are reliable, honest and I would…read morerecommend anyone use them. They have a good team - as w/ any asymmetric info biz they could be dishonest and charge you for items you don't need, but the team plays the long game and for that they will have my business for years to come.

I found this place a few months back, when I needed a tire fixed. It was Friday and my dealership…read moregave me the "it's soon 4pm, can't help you" treatment. When I called Preferred Automotive Service, they were super friendly and got the tire fixed in no time. So I decided after this experience to bring my car to them going forward to get my service done etc. They do a great job and I'm sure my car is taken care of. Awesome place.