Alie Jalloh was my sales rep, he was great. Pancee Hassan was the finance manager that helped me as…read morewell. they were both very easy to deal with, no sneaky add-ons or upcharges, and they got me out relatively quickly and respected my time constraint. the car that i bought wasn't quite in the cosmetic condition i hoped it would be for the price, but i'm talking about very minor fixes. still very competitive pricing for the surrounding area.

Buyer beware! I am…read moreextremely upset with WP Honda for their complete lack of transparency and flexibility. If you live in the NYC area, strongly reconsider buying a Honda. I purchased a 2026 Honda CR-V Sport Touring on September 1, and by September 16 it was stolen. Although it was recovered through the Honda app, many of the hybrid components were damaged or stripped. I came across a Honda Product Improvement Bulletin stating that "thieves are forcing entry into these vehicles using a commercially available tool to reprogram the vehicle's ignition system and then start and operate the vehicle, all without the original key fob." In other words, these vehicles can be accessed and started without the key, using a phone app. This is critical information that buyers deserve to know. The note discusses it as a 2023- 25, but clearly is still a problem given how easily my car was stolen. WP Honda claimed they were unaware that this model is highly targeted for theft -- something even a basic Google search makes clear. The tow truck company and rental agency both confirmed that Hondas are among the most frequently stolen vehicles. This ordeal cost me nearly $10,000 between my trade-in and down payment. WP Honda refused to work with me or consider taking the car back. I ultimately traded in the CR-V, and my only regret is buying it in the first place. The stress, financial loss, and lack of accountability made this a terrible experience.

My impression of Tasca is that they do NOT base their billings on work being performed, but on…read moretheir expectation of customer ignorance and how far they can abuse it. I'll give specifics. A KLC79-AC001 cabin air filter purchased directly from Hyundai is $45.13, and Hyundai is of course not selling this filter at cost, that $45.13 already includes a mark-up and profit. To install this filter, you pop open the glove compartment, slide out the old filter, slide in the new one, and close the glove compartment. The process is as easy as it sounds, and takes about two minutes. But, shocker, Tasca Hyundai charged me $129.95 to do this. After tax the final cost to replace a $45 air filter was $140.83. Why? Because Tasca figured I had no idea how much the filter actually cost, and no idea how to replace it. A question for you to consider: If you went to a car dealer and were massively overcharged for a small thing, would you trust that dealer to not overcharge you for large things? Would you trust that car dealer at all? You're here because you want to learn what other people have found to be good, and to learn from others' mistakes so you don't have to learn them yourself the hard way. Well, learn from mine. And learn from the overwhelming 1-star reviews for Tasca.

Managers need training in customer service. I'd never get a car from there again even though I love…read moremy Hyundai.

Ray Catena Lexus of White Plains, Eli Suarez, Manager of the Parts Department, is a rare exception…read moreto the marginal and poor customer service in today's business model. Non-existent is a better term. Eli personally took my phone call after a windshield wiper insert I purchased from him did not fit one of the wiper blades on my 2018 Lexus ES350. He immediately took ownership of the problem, did not cast blame elsewhere, and sent a new blade to my home in Florida. I have utilized Ray Catena Lexus for decades prior to retiring. He was helpful throughout the process, explaining that Lexus no longer manufactures the insert for the older wiper blades. He communicated by phone, text and email, and made it his goal to solve the issue. I could not be happier. If you need genuine Lexus parts, visit the Parts Department at Ray Catena Lexus of White Plains.

The first time I came here for service I had a great experience with someone named Millie, so I…read morefelt pretty good about coming back. My experience the 2nd time around was not so good. I was in the area waiting for a call from my service personnel and never received one. He said he called me twice and left a voicemail and assumed that I declined whatever tire work that needed to be done. But I never got the calls and never got the voicemail. Besides that, I drove home and the next morning, my car would not start. Called AAA and they had to come jump the battery. The battery cap was open, it was clearly drained during the service and clearly jumped by the dealership, but no one communicated that to me. Given that I drive a hybrid, and it was a short distance home, I never had the chance to charge up the battery. This led to a delay in going to work the next morning. Both experiences unfortunately led to an unpleasant impression and I am not sure who to reach out to for such concerns. I feel like customers should be communicated to when their battery is drained during service knowing that it's a hybrid vehicle.

For a seamless, stress-free car buying experience, I highly recommend working with Jairo and…read moreNatalie at Ford in Scarsdale! I cannot recommend this dealership enough, specifically because of the incredible team of Jairo and Natalie. Jairo was incredibly knowledgeable, patient, and took the time to truly listen to what I wanted. Natalie was absolute magic to work with as well. Her kindness, warmth, and attention to detail made me feel like family rather than just another customer. She went above and beyond to make sure all my questions were answered and that I was completely comfortable with every step of the process. Jairo and Natalie turned it into an absolute pleasure. Shout out to their genuine kindness, professionalism, and dedication!

Unfortunately, my recent experience with Scarsdale Ford has left me very disappointed and, more…read moreimportantly, without the trust I need to feel comfortable doing business with the dealership. The biggest problem was my interactions with Ralph. There were multiple situations where what I was told did not match what ultimately happened. I was charged approximately $250 for the installation of my Ford keypad, despite Ford listing a $56 installation charge. I was also told Ralph would take care of installing my front license plate bracket, yet points were later deducted from my FordPass account to pay for the installation without my request or approval. I do want to give Charmaine credit for making an effort to help address the situation and for adding points to my account. I appreciated her effort to make things right. Unfortunately, Ralph's response after I followed up with Charmaine about the license plate bracket only further damaged my confidence in how I was being treated as a customer. At this point, it's not about the money or the points. It's about trust. The repeated issues in my interactions with Ralph and the way my concerns were handled have unfortunately broken that trust for me. I genuinely wish this experience had gone differently. I would have liked to have a local Ford dealership that I could trust and continue doing business with. Unfortunately, I would not return to Scarsdale Ford for future service or a vehicle purchase, and I would not encourage friends or family to do business there.

I had to wait two full weeks just to book an appointment. Because of their scheduling, I took a…read morevaluable vacation day off from work and had to inconvenience a friend to get rides back and forth. I dropped my car off on time, and it sat there untouched all day long. It didn't move a single inch from where I parked it in the morning. When I went to get my keys, they casually told me I'd have to leave it for 3 to 5 days just to be looked at, and then claimed there is a three-month waitlist for a loaner car! My entire day was completely wasted, and I had to take my vehicle elsewhere to get serviced. To top it off, the manager is completely gutless. I asked to speak to him, and he was pointed out to me across the room. He stared directly at me and clearly heard my entire conversation. Instead of doing his job and talking to an upset customer, he got out of his chair and literally bolted into the restricted area of the garage so I couldn't follow him. The regular staff were polite, but the management is an absolute joke. This was the worst dealership experience I've ever had. Take your business literally anywhere else.

Excellent service & support!! Five stars to Tony, Marvin, Flo & Tracy!! After short test drives in…read morethe Venue, Kona and Ioniq, Tony gained a solid understanding of what we were looking for, arranged a great trade-in price for our Elantra, and made every effort to accommodate our every need... These guys should be applauded for understanding the value and importance of customer service. At no point did we feel hustled, nudged or rushed into making a purchase or "quick deal." Visit Tasca and see for yourself...

I had an exceptional experience working with Alyssa Lando. She was professional, attentive,…read moreknowledgeable, and genuinely took the time to understand exactly what I was looking for. She went above and beyond throughout the entire process and made purchasing my Mercedes feel easy and exciting. I absolutely love my new car and couldn't be happier with what she helped me find. Alyssa truly provided five-star service from beginning to end, and I would highly recommend her to anyone looking for a Mercedes-Benz.

I had an excellent experience with Mercedes-Benz of Whote Plains. The manager In service Jose was…read morerespectful and clear about the service. Rolly brought the loaner and was punctual, kind, and pleasant. These two individuals made a mundane experience pleasant. ​

Service Manager reached to correct previous mistakes above and beyond. Appreciate the time that was…read morespent fixing other parties wrong doing. Thank you for your time and good will. GMF

I am writing to formally express my extreme dissatisfaction with the repeated issues I have…read moreexperienced regarding the condition of my 2024 GMC Sierra, which I purchased from your dealership. the vehicle had noticeable scratches. I was assured these would be taken care of, but after the first attempt at repair, the truck was returned with a clear coat finish that was unacceptable--filled with swirl marks and holographic scratches. When I raised this concern, I was told a proper clear coat correction would be performed. Unfortunately, the second attempt also left the truck with poor results. On the third occasion, General Manager Phil personally assured me that a professional detailing crew would be hired to resolve the matter. I trusted this would finally correct the issue, but once again, the results were disappointing. At this point, the truck looks worse than ever, and the situation has caused nothing but frustration and wasted time on my end. I should not be forced to repeatedly bring my new vehicle back to the dealership for the same unresolved problem. As a customer who made a significant investment in this truck, I expect the dealership to uphold its responsibility and deliver the quality promised. While I could pay an independent professional to properly correct the paint, I strongly believe this is the dealership's responsibility to resolve at no additional cost to me. I ask that this matter be escalated and handled appropriately without further delays or excuses. Please provide a clear resolution plan, as I should not be left dealing with a brand-new vehicle in this condition.

The Service managers Diane and Chris Bach arehardworking and professional too Also I recommend…read morebuying the Acura Integra or MDX and ask for Furman Byrd or The General Manager Michael Miele

Terrible experience with the Acura service department. The staff was rude, unhelpful, and showed…read morevery little concern for my time. My vehicle is still under warranty, yet they tried to charge me a number of additional fees. When I scheduled the appointment, I was specifically told the car would be completed in one day. Once I arrived, that completely changed--they could not even give me an estimate of when the repair would be completed. What is the point of making a service appointment if the dealership cannot honor the timeframe they give you or even provide a reasonable update on when your vehicle will be repaired? The entire experience was frustrating and a complete waste of my time. I expected much better customer service from an Acura dealership, especially for a vehicle that is still under warranty. Based on this experience, I would not recommend this service department. Nor would I buy a car from this dealership again!

Had an amazing experience here getting my tires rotated, wheel alignment, and my vehicle multi…read morepoint inspection! Devonte was a great service advisor and answered all my questions!

I had a terrible experience at Curry Chevrolet's service department. I brought my car in for…read moreservice, and as I was backing out of the service area, one of their associates lowered the garage door onto my car, shattering my rear window. This was clearly their negligence -- I was in plain sight, and the door should never have been closed while a vehicle was moving. When I spoke with the service advisor and the manager, instead of taking responsibility, I was told they "weren't liable" because I backed out. That explanation is ridiculous. The damage happened because their employee lowered the door without checking if the area was clear. I trusted them with my vehicle, and they handled the situation with no care, no apology, and no accountability. I strongly advise anyone considering Curry Chevrolet for service to think twice. Mistakes can happen anywhere, but refusing to stand behind them and blaming the customer shows terrible management and complete disregard for basic professionalism.

Rescheduled my service three times, so I had to take off from work three times in a week. Terrible.read more

This review is for the service center-it seems to be under new management and they are HORRIBLE!…read more They are totally disorganized and all over the place-they try to bait and switch you with pricing and were reluctant to take my coupon that was on their website. They even lied about the labor time that was needed for a repair-one sales person said 1 hr and the other before that said it would only take a 1/2 hr. They are very unprofessional as well fighting in front of customers, I really do not trust them at all. They are not good with customers-the previous leadership was so much better under Charlene!!! We miss her. I will not be going back to this service location anymore-they try to nickle and dime you on everything and are WAY overpriced, be careful as they will try to over charge you without you realizing it as well.