Scott saved me when he speedily readied my flood insurance for an already troubled escrow. I had…read moreshopped for flood insurance and thought I had secured a bonded policy, but never heard back from the agent until it was too late. Scott stepped up and made it happen. He was professional, courteous, and so very helpful. I'm in my new home thanks to those that helped along the way. You're in good hands with Scott as your agent.

Scott responded very quickly, and altho I didn't end up working with him bc condo insurance is…read moretough to get in CA, I appreciated and admired his straightforward, honest, and empathic reply, letting me know that he could provide quotes for non-admitted companies only. But he pointed me to a few of the larger insurance companies that might be able to help me, and sure enough, one of them worked out. So grateful for your help, Scott!

I went to Jennifer for several kinds of medical insurance for my family. She inconsistently…read morereturned my calls and had regular excuses. Still, we were able to get some policies set up and she was clearly very knowledgeable. However, for the last policy, I've no waited a month and she still hasn't been able to get it confirmed for me. Meanwhile, I will miss the window in 2023 to have my dental work done. Therefore I will have to pay an additional $1500 When I get the work done. I still don't have a policy. She has not returned my calls or responded to my email. This isn't the first time I've experienced this behavior with her and is extremely frustrating and unprofessional. I encourage you to think carefully before you work with her because she's not able to be consistent with communication or follow through. She actually blamed not having my policy ready on her. Telephone not working. Another time she didn't return my call for seven days and said she was sick. Very disappointing experience. I'm happy to take this review down if I get a policy by tomorrow. This is really unfair. Treatment of a client.

We are very long time customers of Jennifer's. She is an absolute pleasure to work with and makes…read morethings easy. Attentive and conscientious.

I was working with Mike King for just over a year, after my prior State Farm agent of 35+ years…read moreretired. In June, for the first time ever, I got a notice from my mortgage lender that they were not named as an additional insured on the policy. In August, I got a notice from my auto lender that they had not received proof of insurance and they "force placed" my insurance (they obtain insurance that only covers their risk, and they charge you for this). My experience is you provide this info to the agent and they do the paperwork to satisfy the lenders. Two screw-ups in 3 months is NOT acceptable. Adios Mike! (And he was not gracious about it).

We dodged a bullet by moving insurance agents (and agency), and getting the right advice. Mike King…read moreleft us underinsured, even after we asked for written confirmation that we would be covered in all necessary areas. We were left wondering if it was simply due to incompetence, or if it's because of how connected this place is to owners in Tiburon. I have neither the time or capacity to worry about where the loyalties would lie when I'm in need of insurance protection. I'd suggest looking into some agents out of the area when looking for some solid advice to rely on. Why the 2 stars then? They were polite and easy to get a hold of.

I recently was a victim of a hit and run accident, and learned the hard way the lack of quality…read moreGeico provided. Everything had to be done through their app and their dedicated repair shops, or else it would be a hassle. The Geico repair shop did a mediocre job, and I could not call anyone with all my questions since I was always routed to a string of operators. I switched to State Farm because I heard of the quality of service they offer, and all for a reasonable price. When I spoke with a State Farm rep, Trevor (now my agent), I learned a lot about all the coverage my previous insurance lacked. No one ever broke down the basics of car insurance to me before, and Trevor explained everything clearly and in simple terms. He was also very honest, giving me a lot of pros/cons of why people would select certain types of coverage. I basically knew what I wanted after my accident, but he still took the time to give reasons to potentially select higher or lower coverages in different areas. I am happy I made the switch, and feel more at peace with my current coverage, and I also know I always have someone trustworthy to call if any incidents come up.

Shere, Garret, and Angie have been amazing providing quick and quality service to my parents and my…read morefamily for the past 20+ years. They really do treat you like family and make sure you're taken care of. You definitely will not be disappointed!

Gil is professional, caring and knowledgeable about all things insurance. Highly t recommend Gil…read moreand his products.

Gil found me homeowners insurance when it was difficult to find. It was very expensive, but I was…read moreglad to have something. The next year he told me that the carrier insisted I raise coverage levels to renew, which raised prices still further. In 35 years of paying for HO coverage I had only seen carriers try to reduce coverage, so I asked him to shop around for better rates and he said he would. Gil never did shop around for better rates, despite repeated promises to do that and 18 months of my asking, and this year I found more coverage for half the price through another broker. Even the carrier Gil had put my house under was willing to offer the same coverage for 40% less. So something is not right, and in the end I found Gil to be at least unreliable. But he did get me the initial coverage.

I have been working with Anne Marie Foley from Sutro Insurance Solutions for over 10 years. She is…read morehands-down the best insurance broker I've ever worked with. She takes her time to make sure you understand all of the different options and explains everything in plain English. She's an expert when it comes to compliance and she always gets back to me immediately when questions come up. I would not hesitate to recommend her for all of your company's employee benefits needs.

Anne Marie at Sutro is the most comprehensive Employee Benefits Broker that I have ever worked…read morewith. She consistently works hard to find my company the most reasonably priced healthcare solutions. She genuinely cares about educating her clients to make the best healthcare solutions. I would not hesitate to recommend Anne Marie to any company in need of insurance recommendations. She is the best!

We have been an Allstate customer for over 30 years and am on our 4th Agent…read more The quality of customer service has deteriorated considerably in that time. The hold times to speak to someone in the "Customer Disservice" group has exceeded over an hour only to be picked up by a call center in India who could not be of any help. We are considering changing out our home, auto and umbrella policies to another company. My advice is to contact another company for your needs as Allstate is no longer the good hands people.

Unfortunate that one claim a year for renter's insurance for legitimate instances of stolen…read moreproperty can get your coverage canceled. Moving on.