Harisen G was a wonderful salesperson. I was able to order my sheets over the phone - and…read morethankfully not drive and look for parking in Old Orchard shopping center. Harisen was very patient and personable. Thank you Harisen G.

Arnie at the Old Orchard store is absolutely fabulous . Super smart, knows EVERYTHING about the…read moreproduct , and truly wants to help you find the best bed for you at the best price. We have purchased beds in the store and over the phone . The product is worth every penny. My 6'4" husband who is not small destroyed many high quality mattresses before we bought a sleep number 14 years ago. He weighs twice what I do and in no time at all I was sinking into his side. Never again. We bought one for our lake house 8 years ago and just replaced our original in our main home with the climate control with head and foot elevation model. WOW! Snore setting really reduces snoring and adaptive cooling has eliminated waking up hot in the night . Love the more basic model but if you can afford it and have snoring or heat waves at night I highly recommend.

Thank you so much for fixing the mix-up and confusion! It's Mattress Firm locations like yours that…read morepeople say good things about and keep people coming back for life.

This is a horrible store and I am having nothing but trouble. I ordered a mattress last Friday to…read morecome on this MOnday. The salesman, Marquez, was nice but ordered a queen size instead of full. The delivery guys came Monday and couldn't leave it. Now they came today, Wednessday, and said the old one was marked queen and they couldn't take it back. How stupid is that. I needed to get permission from the store who is supposed to call back but probably can't deliver it today even though the new one is in the truck. Why do they care whether the old one is the wrong size!!!! Nobody apologizes for anything of course, Unless they deliver it today I will cancel the entire order. It's the day before Thanksgiving and this is what I am dealing with. Don't go near this store!!!!!

Great Service! Harris, the store manager, is very knowledgeable and thorough. Great selection of…read moreproducts and he took the time to explain the differences in the mattresses and the bases. He made sure we were getting exactly what we needed. Great experience!

Lynn is an excellent salesperson. She researches her…read moreproducts with a fine tooth comb. She asks the right questions of customers to better serve our goals. She is kind and she cares if you're comfortable in your store experience. Trustworthy, personal, but fantastically professional!

Great service, sale prices, quick and professional delivery! We've had our new Beautyrest Black…read moremattress for about 6 months and love it. Stores are clean and beautiful and there really are NO EMPLOYEES. We found it a great comfort to take our time to try out a lot of mattresses without a being "hassled". If you have questions there are very knowledgeable people a phone call away. Order on the store kiosk or online at home.

Hassleless Mattress isn't just a clever name, it's a very apt description of the store. When I…read morefirst heard about their sales model - no salespeople at the showroom, order using the website or in-store kiosk - I liked the idea. I've had mixed experiences mattress shopping at stores, often times being annoyed at trying to be upsold at every opportunity or having to work around the sales people. As well, shopping solely online isn't viable because we need to test to mattresses to ensure they suit our special needs (my partner and I are both uncommonly shaped). In this recent instance, we needed to test mattresses as well as compare different adjustable bases. Hassleless Mattress was our first stop. The showroom is vary spacious, featuring numerous brands and styles of mattress in different configurations with adjustable bases. Go up to the table, sanitize your hands, grab a disposable pillow cover, and start laying down. My partner and I were able to try everything out at our leisure, and spend enough time testing different combinations to see what suited our needs best. We easily narrowed down the type (hybrid innerspring with memory foam), size, and brand. After that, we compared the different adjustable bases, and found one we liked. There was a seasonal special that saved us $200, and the free next-day delivery (and removal) meant we got what we wanted for less than we originally budgeted. Because we got to try them out, it also saved us the hassle of testing and shipping back different mattresses from internet-only vendors. We were very happy with our shopping experience, and spent less than we anticipated. The delivery crew arrived early the next morning, quickly removed the old bed (topper, mattress, box spring, and frame), and had the new adjustable base & mattress set up in minutes. They were very quick and courteous, making sure to be careful while moving everything. I'm glad we checked this location out, as I was not looking forward to shopping the usual mattress stores. The Hassleless Mattress sales model works out well for us, and I'd highly recommend it to anyone else who might like the low-pressure no salesperson option for mattress shopping.

After posting the review, the store called me immediately and worked very hard with us over the…read morelast few days to make things right. Kudos to all the hard work and thank you for making my mother happy!

I purchased a couch from them and received March 7 within a week a cushion started to crinkle…read morewhen I talked to them I was told that the type of couch I bought it was very customary for it to crinkle. When I went to purchase it I stressed to the sales girl that my main concern was to get a couch that the cushions did not crinkle because of past experience I had. so now she tells me I cannot return the couch because I bought it at a snow sale the only thing they're offering me is to have someone to come out and teach me how to reposition the cushions which has to be done on a weekly basis .Had I known that I couldn't return a $5300 couch that I wasn't happy with I would've never walked into that store. I cannot believe that I have to keep this couch and be so unhappy with it. I'm a 76 I'm the only one that sits on this couch and it should not have crinkly cushions. The sales girl never told me that I could not return this couch nor did she tell me that this couch was known to have crinkly cushions. This is destroying me..

This is my favorite location, due to convenience, but when I'm on Ohio, hanging out by Eataly,…read moregoing to that location is cool too and their Outlet in Oak Brook offers awesome deals on floor samples. As for this Skokie location, it's great with its big parking lot and proximity to Old Orchard mall. The service is very friendly and top notch. We are very interested in their chairs and this store will be our first choice, should we need to replace anything. Their furniture is made in the USA and it's modern, functional, comfy, and built to last. I just love everything that they offer.

It's been a while since I visited Room & Board, but I've always admired their modern and…read morecontemporary design aesthetic. This Skokie location expanded until it gradually encompassed this entire lot. We stopped in today to look at their office chairs. My companion had researched the brands and we purchased one that was in stock and will be delivered next week. We looked at other furniture in the large showroom. Several leather chairs and a corner swivel chair caught our eye. Sales staff was friendly and helpful.

The customer service in this place is incredible!…read more I was hesitant to walk in at first. Sometimes these boutique places can have an attitude, but I needed to find a gift fast. Not only were they incredibly kind, I ended up purchasing 2 additional gifts for some upcoming events. The variety in their items is immense, and I really like that they cater equally to both male and female tastes. I am definitely going back.

One person who worked there was nice but they have some other sales help that is incredibly rude…read more I'm so lucky I live somewhere with so many choices and will take my business elsewhere in the future.

Discount Mattress' Skokie store lives up to its name and provides great customer service. Today we…read morepurchased a good quality twin mattress for a spare bedroom. Sales associate Kevin was extremely knowledgeable, personable and professional. There was ample selection of mattresses in stock, we made our selection, got a great price and extremely helpful service. Kevin loaded the mattress into our car and we were off very quickly. It was nice doing business with Discount Mattress in Skokie.

Everything great. Replaced our $1500 mattress for one from Discount Mattress for half the price…read more Took a little getting used to the foam but our backs have thanked us for the change. As far as the store - customer service is outstanding. Store purchase was without pressure and easy. When we realized that the box springs wouldn't go around a bend in the house they delivered split box springs without charging extra for the change or additional delivery.