I have a love/hate relationship with this bus system. I love that it takes me where I need to go...I hate that sometimes there are glitches... The alert system is wonderful. Good job Beeline. I recommend everyone sign up for it..It's saved me several times. An annoying thing? Well more then once. the bus has run early and I've missed my bus..Which sucks due to the fact that unlike the city, the bus doesn't run as much as it could. (Perhaps less riders?) However, as a bus system it works.. read more

Absolutely disgusting, the newer buses are. Probably rarely disinfected, and the seats now are even more prone to stains unlike the seats and buses back in the 1990s up until several years ago before these absolutely awful buses were chosen (by only God knows who and what) to serve Westchester County, one of the most expensive counties in New York. Smh. And that's a dammmmmmn shame. These newer buses are far from pleasant. In fact, they're anything and everything BUT that. It's not even pouring outside now and the 6 bus that I just got off of (number 370; driver was rude too) around 9:55 in the Getty Square... The bus was leaking water from its roof where I was sitting in the front, several times throughout the end of my ride. Not just once or twice. It attracted the attention of other passengers. What an EMBARRASSMENT! Do better, Beeline Bus and Westchester County! Bring back the older buses. Quit fixing stuff that ain't broke! The newer look ain't always cooler or better!! Aaaand the driver let one or two passengers who got on at my stop at Broadway and Cedar St (Dobbs Ferry) ride without paying. Yet I paid my fare and he seemed to just want me seated ASAP WHEN I had a bag in my left hand. Daaaaaangerous. I slipped once last year on the bus, and the terrible County and Beeline never got back to me. If I didn't have to ride the Beeline bus, I never would ever!! Absolutely disgusting everything about it. That includes not being able to see outside the windows at night, clearly as well as the eye sore of 6 or 7 disability stickers plastered in the front, after how many years? Smh. Nobody wants to sit and stare at that obstructing their view for the duration of their ride! Smh. read more

Time management....#60,#20 bus routes are constantly late...never on time...suggest alternative routes .. read more

The Bee-Line System is so bad...the busses are never on time or they don't come at all....it very sad..

Bee-line might want to train their drivers a little better. If they want to conversate with anyone, please don't have them standing up front blocking the passengers that are coming on the bus. I was on the #1W on Sunday, April 3rd 2022 and that is just what the bus driver on bus 320 had going on. He was more interested in talking with this young lady than looking out for the customers. read more

Bee-Line System - Public Transportation Near Me - Mount Vernon, New York

I literally lived on the Bee-Line Bus on the C Loop for six months going to IBM at 1133 Westchester Avenue in White Plains, NY office as a contract employee, whom my employer Computer Task Group has placed me. Although I choose to terminate employment with Computer Task Group on my own accord from June 1998 through December 1998 (a week before Christmas), which I have no further need for the Bee-Line Bus System yet I still have the right to conjure reviews as I have experienced these businesses. The drivers of the Bee-Line System are professional and courteous to riders as I was traveling on the reverse commute from NYC to Westchester County in the morning and Westchester County to NYC in the evening. The buses has the appearance of a mini van as it is half the size of the NYC's MTA buses. Every morning, as a IBM contract employee minority, I would travel among the gargantuan Nine West employees where the driver greeted us with a "good morning" and "have a great day" which I never receive from a NYC MTA bus, which was refreshing. My fare was attached to my Metro-North RR ticket which MTA offers packages for the subway, Metro-North combined with Bee-Line System. N.B. Bee-Line System along with the MTA Subway and Metro-North RR will burn a gargantuan hole in your wallet. http://beelinebus.westchestergov.com read more

Bad attitude employees! Sometimes bus doesn't show. No effective security nor enforcement of rules!

Takes too long. Is never on time. Drivers are assholes. Expect pay after giving me an attitude

Okay. I know that being a bus driver might not be the best job right now. Dealing with customers at this time with covid. But when you drive by seeing four people at a stop and one with a cane and just keep going without even stopping when you realize that you missed a stop. Hey what's up with that. What kind of discrimination is that. Know one of the other drivers was saying that people got switched around so some are on new routes. Okay but hey when you don't know your new route yet go slow so your not in the wrong lane and about to cause an accident cause you need to make that right turn, meanwhile you miss the stop completely and just kept going to the next stop. Then when we call to complain the person with the accent hangs up on me, I call back hanged up again. Then I call again, this time I say I keep getting hanged up on. I want to file a complaint against the driver. Either he didn't stop because he didn't want to pick up a person with a cane or he didn't realize that he missed a stop. Pull over and let them try to get to you. I've seen bus drivers do that when they are going to fast and then notice the person they pull over and let the person go to them. I wish I could give no stars but I gave one cause it' takes one bus driver to ruin it for everyone else. It's not like they are on time or anything. This particular bus is always late. Poor customer service read more

The worst customer service reps ever... rude, unprofessional and arrogant. They over talk you, give you several stories and accuse you of threatening them. There is a guy who is ruthless they way he screamed at my friend and slammed the phone on her. They try to act like it is your word against the driver. They have no right answering the phone. They should have more kind, nicer people. They are not human beings. read more

The black bus drivers are rude, nasty attitudes and miserable. I have not come across one nice one in all my years in the bus. I'm black female. Today one yelled at me and my son, stating the bus isn't turned on a ride tone, it was 12:07 the bus leaves 12:08. We stepped off the bus he closed the door in our face. Had us wait 3minutes to to open the door. This wAs Harrison, N.Y. The 1st stop. These bus drivers should be people persons, working with people all day. They are just extremely rude and nasty. Back to using uber read more

The beeline bus service is the absolute worst service in Westchester County. The drivers treat passengers like shit. The service is very limited. For example: Sundays the 60 vus runs in to White Plains once every hour. Their is absolutely NO SERVICE inti Portchester where theur are tobs of retail stores and restaurants. Absolutely ridiculous service. They want us to be prisoners in our homes. They are the absolute worst. Necer on time. Always kate. Service with an attitude!!!! read more

The Bxm4c express bus to NYC is OK in the morning; but at night, going home from Nyc, this is the worst bus on earth. I constantly wait for over an hour for this damn thing. DON'T TAKE THIS BUS !!!!!!! read more

First time ever writing a review on a bus system. To be honest the 52 from Boston road on dyre Ave to Mount Vernon is the worst line ever. The right scheduled time is 8:31 am, but the drivers come super early from 8:25, by the time you get to Boston on dyre Ave the bus is already gone and you have to wait another 30 mins for the next bus which is supposed to come at 9am. if you are lucky it comes on time around 9:05, and sometimes it doesn't. In New York City a lot of work starts at 9am. imagine waking up early to be at work early and a whole bus system makes you late. I hope the bus drivers that operate the bee line from Boston road on Dyre Ave should do better by picking passengers at right scheduled time. read more

Bee Line Bus is a pretty reliable system on weekdays, and the schedule in many places is far more frequent than one would imagine for the suburbs. Much of Westchester was built around now abandoned trains and trolleys, so those living in those pre-WWII, transit-oriented areas will probably live close enough to a corridor with a bus route. And don't think ZipCar will help you, b/c they are not in too many places. (If you're moving back home with your parents, get them to move closer to the local downtown where there probably is good bus service.) Two changes in recent years that have been a big help: map apps like Transit, CityMapper, and Google and Apple Maps have finally included Bee-Line Bus schedules; and, the acceptance of the same MetroCard used by NYC subway and bus, so you can get it refilled online and automatically if you want. Many stores sell MetroCards, and if they don't, you can ask them to start, but there is no way to refill an existing card except by going to a NYC subway station -- which can be a long trek for many in Westchester. Still waiting for Bee-Line to have real-time arrival data, like MTA BusTime. Weekday problems come from a lack of dedicated bus lanes on Westchester streets. So the bus gets stuck in car traffic congestion. Plans for dedicated lanes (like Select Bus Service in NYC) along Central Avenue and Route 119 seem to be shelved or severely scaled back for now. Unfortunately, a passable system on weekdays becomes a virtually non-existent one during nights and weekends. It is like the bus map was drawn with invisible ink that fades away during certain hours and days. Routes that run 3 or 4x/hour suddenly run once every 2 hours, or disappear altogether. Like the NYC buses, and unlike every other city in America, Bee Line does not allow bicycles on its buses and has no bike racks in the front. In a hilly county, this would be exceedingly welcome. Efforts to change the bicycle policy a few years ago went nowhere. Finally, the bus stops are really poor. Many are just on a muddy patch of dirt, or grass that can grow pretty high. When the snow piles high, riders have to stand in narrow car lanes and pray not to get killed. Reaching the bus stops can be exceedingly dangerous, as most streets in Westchester are designed for motorists, not transit riders or pedestrians. Unlike MetroNorth platforms which have fully-enclosed shelters with push-button heaters, most Bee-Line stops don't even have shelters or seats. read more

Horrible services. The buses draiver don't respect. I was in 13 bus he was slow. don't respect schedule.HORRiBLE.

99% of the time the bus is great. Exactly what you should expect. But that 1%, when the bus driver is an as*hole. Do the job your supposed to do. It completely ruined my day and cost me more money than just the cost if bus fare..... read more

The most unreliable bus , the only thing i hate about living in yonkers. Timeing is off ,no gps to track the bus .You can have a nice house but can loose your job with this bee line. Hate it soo much read more

The worst is the volume. It's gotten worse and worse every month. Riding the bus is horrible to begin with but I'd like to get work or reading or relaxing done on my FOUR HOUR COMMUTE each day but all these people are on their phones the entire time. And now they're all raising their voices or putting their phones on speaket and the drivers say nothing. Cell phone usage should be BRIEF AND VOLUME LOW. read more

Unreliable service from dirty buses. If the buses are not late to pick you up, they arrive five minutes early and fly by the bus stop before you can get there. I hate that I have to rely on this awful public transport service to get where I need to go. read more

The buses are usually extremely dirty and smell. The bus drivers in Yonkers are some of the most miserable people on Earth. Don't bother complaining because they're always right and they won't care to respond unless you're persistent. read more

Some drivers get away with a lot because when you call and don't speak to a supervisor, the person that takes the call is not a person in charge so they do not report it . read more

I've in Yonkers for 5-6 years and Bee-Line System is the worst Public Transportation. Every year is doesn't get better. The bus driver are very disrespectful and rude, bus is always late, long lines are very ridiculous. I called customer service this pass Wednesday to make a compliant about beeline 8 bus I spoke to customer service representative Michelle i felt like she was brushing me off and didn't really care what I had to see. I do not recommend no one to use Bee-Line System. read more

I cant even express how much i hate this bus system. As a virgin to the whole taking buses to get places type of thing, i obviously had some troubles understanding the schedules and whatnot. But of course the fact that all the bus drivers do is moan at you doesnt help either. I would ask a question and they would either moan some undescribable mess of, i dont even know, i guess words, like they just woke up, or they would talk so low-toned that i couldnt hear them at all. And that was with multiple, not just one. Great bus service. Not. read more

I just called to find out if a bus had already passed cause I saw one turned a corner but it was a few minutes early. SUSIE answered and was so incredibly nasty to me that I asked to speak to someone else and her response was to call back and hung up on me. Every time thereafter I would call and shed answer. Finally I asked to speak to a supervisor and she started shouting a number for me to call. Then again I asked to speak to someone else and her answer was you asked to speak to a supervisor and hung up AGAIN on me. It's bad enough the the busses NEVER run on time but then we call and speaking to customer service for a simple question is like pulling teeth. Disgusting. read more