My Mother rest her soul was a resident here and the staffing was very informative along with Keshia…read moreKnox and her team, It was like a family environment in which all the residents interacted with exercise and movie day along with fresh popped popcorn, My Mothers 2nd home away from home, Sincerely George Black

Finally got my Mother out of there after almost 3 months. All they care about is the money. Her…read moreinsurance was accepted but not for the reason she went in there for which was PHYSICAL THERAPY. After all that time there they never ONCE did P.T.. Such a sad place to be knowing they aren't there for the best interest of your loved one. I know I shouldn't have kept my Mom there that long but I had no choice at the moment. I only give my opinion bc I care for the elderly.

I really recommend warren barr! have my grandma there for a year now & she loves going to…read moreactivities to make friends. Really clean place!!

UPDATE: We decided it was in my grandmas best interest to…read morestart In home hospice care. We found these soars on her neck from being neglected for over a month. My grandma suffered a stroke in October, survived many complications and is now at this nursing home. Due to the COVID-19, on March 11th they restricted all visitations for the safety of their patients (understandable). It has now been over a month since she has seen anyone in our family. Thursday afternoon, we received a heartbreaking call informing us that she hadn't been responsive in days, her vitals are low and we should say our final goodbyes.. could be a couple hours or days. As we all rushed over there, they refused to let us in to see her. Today, we gave the receptionist an iPad and asked that she'd set it up in my grandmas room. The iPad is set to automatically pick up FaceTime calls. Can't see her in person, at least we can see her, talk to her and let her know how much we love her through FaceTime. Hours later, in the middle of a FaceTime, one of the nurses comes into my grandmas room hangs up and closes the IPad case. Now we really can't see my grandma and she can't see us. We call, asked that it would be put back up and they refused. Said it was just temporary. We asked, are the residents not allowed to use cell phones? All other hospitals and nursing homes are allowing family members to call their loved ones. In fact, it is encouraged by primary care physicians!! The nurse, said oh they are allowed cell phones. But you cannot record her or our nurses. We explained that it is set like a phone, please this is all we have. She said, this is our policy you can call the director on Monday and then hangs up in our face. It is Easter, my grandma's favorite holiday, she is not promised an hour let alone until Monday. You must have no heart at all to strip away our rights and my grandmas rights at her last final stages of life. This has taken a toll on our entire family. This is an awful place. With some, not all, but some of the most heartless people working there. If you love your family members, do not bring them here.

My Dad was very well taken care of here. He was on the third floor so call "Korean Floor". The…read moresocial worker Sujin was on top of things along with all the nurses, CNAs, PT, OT and volenteer supports. When you express your concerns, they take actions right away which shows that they do care. The building is old and rooms are old style but those things are not very important as long as your loved ones are well taken care of. Lots of thanks to all the staff!

Unethical, do not do what is in the best interest of the patient. Medical director, social worker,…read moreadministrator do not respond to discussions and concerns about patients by they their year-long physicians. They don't even understand or respect the concepts of what a health DPOA is able and not able to do. They will not allow appropriate medical evaluations of patients.

Hands down BEST facility, care and staff in Illinois! When…read moreit came to long term care, for my now 96 year old Mother (who is also my best friend), there was not even a question as to what the choice would be. From our side and from hers. Citadel of Wilmette!!! We were referred to Citadel by Evanston Hospital and her primary physician for rehab following a very serious fall last year at 95 for which she was hospitalized.The rehab and the staff at Citadel is beyond anything one could imagine. Personal, lovely, exceptional in their knowledge and care. She was successfully rehabbed and we brought her home, but she was so sad to go. Shortly there after, she suffered another fall for which she broke her hip and again was hospitalized and chose Citadel for her rehab facility. Again, same experience and she was greeted back with open arms and hugs and a determination and willingness to get her successfully rehabbed again. Within a few weeks, she was ready again to walk and rehab was successful. But what was clear now for us as a family, and for my Mother, was that going home and living independently now would no longer be an option. We faced the fact that long term care was now a fact and that living on her own would be fatally unsafe. Knowing the answer ourselves as a family that Citadel was the #1 choice for long term care, we asked our Mother where SHE wanted to be for her long term care. She said HERE of course with all of my "friends". You see, she does not call the staff her caregivers, they are all her "friends". In my life, I have never seen a nursing home or hospital or actually ANY staff as happy, joyful, caring, patient, diligent, smart, safer and loving as the staff at Citadel of Wilmette. I am almost crying while writing this, because my heart is so abundant with love and thanks for this incredible facility and staff for making my Mother in these twilight years SO happy and cared for, safe and feeling like she is at home. Mary, my Mother calls Citadel her home and we as a family do too. The location of Citadel is outstanding as when we visit we can enjoy the fireplace and bird room with her and take her for wonderful outings in the town of Wilmette and neighboring villages. And when I work in Los Angeles, which is often, I can FINALLY rest my head on the pillow at night knowing my Mother is safe and so very, happy. The facility is extremely clean and modern and upkeep is outstanding. The KIND, LOVING, JOYFUL, HAPPY, PATIENT AND EXTRAORDINARY staff is like nothing I have ever seen before and their long term care and their rehab is the BEST you will ever get. Thank you Citadel for the joy you bring our Mother. She loves you ALL and as I say, calls you her FRIENDS. Because you ARE. 10 STARS!! With love and appreciation, Maeve Quinlan, the Quinlan Family and our beautiful and vibrant mother, Mary

Horrible, depressing atmosphere. So bad, I wanted to volunteer a few days a week to see if I could…read morehelp. I have a friend there who was placed there against her will by a family member. I feel so sorry for the residents there who cannot afford better.

massage today Broken arm & knee in my past. They are just…read morelovely people . They are respectful and you can tell the team gets along well. They work together so nicely and are highly professional. They have great hours and when needed always seem to hire more staff. I assume so as to keep up with business & not work people too hard as many places seem to do these post covid times . They seem to really appreciate Dr K& he them.

The doctor is very good with sports injuries and chiropractic care…read more He takes insurance and doesn't bill you first! He uses all kinds of tools to help with pain, ultrasound, needling, massage, gives exercises like PT. The best chiropractor I have ever been to!!! His staff is professional and goes above and beyond and is super nice. A+++

My MIL had a great expereince here-shout out to Janice, Denize & Deidre! Really great team -always…read moremade her feel respected and well taken care of. Would recomend!

My 88 yr. old Mom had an accident 2 days after Thanksgiving and broke both wrists and hurt her…read morehead. After 2 days in the hospital she came here for rehab. Mom came home on December 23 and her wrists were in much better shape. Kelly was amazing to work with and the staff were wonderful to Mom. THANK YOU

I was at Alden for 3 weeks after hip replacement surgery. The nursing staff was responsive to my…read moreneeds and made my recovery process better than I could have imagined. Maria, a CNA, went above and beyond to keep my room clean and made me as comfortable as if I were at home. I called her Santa Maria, she was so kind. PT was thorough, friendly, had me up and walking, and the food was excellent. There was some miscommunication from the admin staff + social workers, but overall I had a good stay.

My father stayed here last year and had a good experience. However, this past week, my uncle moved…read morein for physical therapy after a two-week hospital stay, and our experience has been concerning. Regardless of need, every resident is put in a diaper, as staff can take up to an hour to respond to call lights--even for basic restroom assistance. By the end of the hallway on the second floor, there was a strong odor of urine. Despite being fully mobile and independent before arriving, my uncle was often put back in bed after lunch instead of being encouraged to walk, simply due to a lack of available staff. The staff also shamed him into submission of never leaving the wheelchair even when he wanted to walk with a walker or visit another area. When we raised concerns about Nurse Sarah on the second floor, the administrator refused to take my call. If you're considering this facility for a loved one, think twice. The lack of staffing and poor care standards make it a place to avoid.

My mom stayed here for a couple days for rehab but had to go back to the hospital. But it was the…read morebest 2 days she had with the staff before going back to the hospital. Everyone was so friendly and caring for those 2 days. But I had to find a more convenient place for me to get to her. Transportation wise it would take a long time to get there from where I live.

Nursing skill facility + hospice. My husband came to this…read morelocation ( 1001 N Greenwood Ave) on January 30th. He is disabled. We were promised that the stuff would check on him every 2 hours. Yesterday, February 13, he was neglected for all day. When I came today, he had many wounds on his butt area. He is not able to sleep without specific medication; many times, I reminded about it to the stuff, but they just promised to check his case. It is impossible to talk to management: they don't care about my husband, who is a veteran, and disabled. Why the management neglecting their patients?

My mother-in-law was transferred there from a hospital. She's been there for over a week and I have…read morebeen impressed with the friendly and helpful staff. After her insurance denied covering her any further, the discharge planner worked with us to file and appeal and a second appeal. He also pulled together information for her Medicaid. He was impressively helpful and responsive. The nurses seem to care about the patients and were very nice to us. The building itself is lovely, bright, and upbeat. The receptionist was exceedingly friendly and fun. Unfortunately, my mother-in-law is 95 years old and cannot enjoy the activities that are offered here, but she has the TV and I noticed a note that read the staff should leave the light on at night "per the patient." Those little details really mean a lot.

-- BACKGROUND I was…read morea resident at Glenview Terrace because of a severe balance problem. -- NEUROLOGY APPOINTMENT While living there, I had an appointment with an outside neurologist. During that appointment, he told me something devastating that he found in my medical record -- something previous doctors had never told me. He also discovered that my blood pressure was extremely low and sent me directly to the hospital. -- HOSPITAL EVALUATION At the hospital, a doctor evaluating me asked about my mood. Because of the news I had just received, I told her I was feeling depressed. She concluded that I might be suicidal and admitted me to the psychiatric ward. I told her I was not suicidal -- just temporarily very upset by the diagnosis -- but I was admitted anyway. -- REFUSAL OF READMISSION Near the end of my hospital stay, I was told that Glenview Terrace would not allow me to return. The explanation given to the hospital was that they did not have the staff or facilities to care for me. I still do not understand why that would be the case, since I had never harmed anyone, threatened anyone, or engaged in self-harm. -- TRANSFER TO ANOTHER FACILITY As a result, I had to move to a different facility. -- ATTEMPTS TO CONTACT ADMINISTRATION I later tried to contact the administrator, Rafael Zimmerman, to ask why Glenview Terrace refused to readmit me. I called many times and left multiple voicemails but never received a response. -- CONDITIONS AFTER TRANSFER The facility I was transferred to did not appear to have greater resources. In fact, my situation was worse in some ways because I no longer had access to a therapist for many months after the transfer. I was also separated from the residents and staff relationships I had built at Glenview Terrace, which mattered to me because I have limited support outside the facility. -- MISSING BELONGINGS When my belongings were packed and sent to my new location, several items were missing, including an electric toothbrush that was important to me on a limited budget. I left additional voicemails asking about it but never received a response or replacement. -- OVERALL ASSESSMENT Based on my experience, I cannot recommend Glenview Terrace.

Always had a hard time with hearing aids and the ear pieces sliding out…read more After a through hearing exam Dr. Steinberg recommended the solid ear pieces. What a difference they have made. My hearing aids are better quality than and work great. I'm glad to have found Dr. Steinberg. He takes the time to answer the questions you have, that hard to find in this day and age.

Dr. Steinberg is wonderful, caring and spends a lot of time to get things right. Highly, highly…read morerecommended!!!