Oouu got the best prices they delivered to us in perfect conditions. They have a lot to choose from . The guy that helped out was really good at helping us out !!!! read more

I purchased a beautiful cobalt couch a couple of years ago and would have given them a 5 star review then. Visited the store this week and was disappointed that all their furniture was drab, boring, drab, drab drab. Just like all the other local furniture stores. (I did not see see any of the pretty colors in the Webster Tx store). If you like dull grey, beige, and brown....go there. I was disappointed there were no longer beautiful cobalt blues, cranberry reds, turquoise, lavender, emerald green ....*sigh*. read more

I should have read the reviews before wasting my time here. Sales staff and the manager Steven just come up with BS after BS. They delivered the wrong furniture on 2 occasions. I had to take pictures and send them to corporate before they would believe what I was saying. Only to still have them bring the wrong color. I don't understand how as the manager he isn't on top of what is being delivered especially when there is a red flag from the first delivery. All I get is the runaround and I highly DO NOT RECOMMEND BEL FURNITURE. They surely aren't UnbeataBEL unless you want to say they are unbeataBEL at ruining your furniture shopping experience. It's been 6 weeks and I still don't have what I purchased and then he said "well I can just refund your money" well isn't that a slap in the face? That's very dismissive Mr. Manager. You should be on the phone trying to fix the situation instead you want to just give me my money back and wash your hands of the mistake! Just horrible customer service 0.000000 STARS! read more

Armando and Abraham we're really helpful with helping me decide which mattress to choose for my sleeping habits. I also received help on choosing the right bedroom set for my price range. I really appreciate all the help that was provided. They're customer service was awesome. I would definitely recommend. I will be coming back for other furniture in the near future. read more

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Worst experience EVER !!!! Cheaply made product !!! Bought my daughter a new bed, mattress and thought it would be cool to get the one with the 6 added drawers. WRONG !!! Drawers don't fit AT ALL !!! Took into my garage sanded down slide rails and the gaps on the drawers themselves to help the fitment. WRONG !!! Piece of junk drawer still doesn't slide. I got them to fit into place BUT sliding them open or closed WILL NOT BE A OPTION !!! DO NOT BUY THIS PRODUCT !!! Now I'm debating just trashing the drawers set up all together and just going to a home improvement store and buying her some replacement quality FUNCTIONING DRAWERS !!! read more

Bel Furniture - Drawers fit so freaking tight that the first time use has already led to 1 drawer down. - Furniture Stores Near Me - Webster, Texas

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THE EFFIN WORSE PLACE TO BUY FURNITURE! Chloe the manager was helpful BUT THE DISTRICT MANAGERS ARE TERRIBLE! Cheap Material. They don't deliver the time and day. It's so much nonsense I wouldn't have space to describe it all! Save the money and time and hassle and go somewhere else even if it's more money. You'll get what u pay for sadly here read more

The worst quality they look good but the quality is bad there furniture breaks then it's been 5 month they still fixing it i don't recommend any one to buy from them read more

Bel Furniture - Back off couch broke it's been 5 month they never fix and there customer service is the worst - Furniture Stores Near Me - Webster, Texas

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no one has gone to detail about the extended warranty that I bought for my furniture 5 year plan when I ask they only gave me the small details and which I thought was a great plan at the time for someone to come out and clean my living room set if I have a stain and fix my table legs, but they want to charge you an arm and a leg to send someone out to you after a 6 month of buy the furniture they didn't tell me that and I don't see it in the contract. So I want bother to buy any furniture from them again. first time they delivered me my furniture they delivered a broken couch to my home, and I had to take pictures and go into detail what was wrong with my couch and send it to their email the process was long before I was able to receive the right furniture. please don't waist your time shopping there. read more

Horrible Customer Service! I have been a loyal customer with Bel Furniture for years. I purchased a table and sectional on Memorial Day, I received a call from the manager on this Wednesday to inform me they made a mistake and did not charge me for the base so I had to pay more money for the base. I understand it was a mistake so I made the additional payment. A good customer. I was told on my paperwork that the furniture would be delivered on Friday today, I stay at home today and wait, delivery guy arrive today with a sectional no table. I call the manager Steve he says oh yeah we can't deliver the table and base until Wednesday, no body called me and asked is that a good day they just figure I sit around and don't have anything else to do. Steve tells me yeah this his been a big mess sorry for the inconvenience but offered nothing for all my inconvenience said oh well we gave you a discount when you made the purchase so nothing for all the inconvenience since I made the purchase. I am not looking for anything free but no mention to do anything for you as a consumer for your inconvenience. Basically consumers is treated like crap! Horrible customer service! read more

Do not, I repeat DO NOT, shop at bel furniture. Nick at their Webster location is a thief and a liar. The president of the company has ignored my messages via email and linkedin. Let me give you some background on why you should STAY AWAY from this store. My girlfriend and I went there to purchase furniture. We bought a couch that was overpriced but at the time they were guaranteeing satisfaction. We had the couch for maybe 8 months,(SIDE NOTE WE BOUGHT INSURANCE AS WELL), and not one but TWO of the cushions fell apart. YES TWO. As disappointed as we were we felt okay because we had the insurance. Two weeks ago we dropped the couch off to get it fixed. Now NICK, the scumbag liar thief, is staring he has no record of us dropping off our couch. The customer service there is a joke and their furniture is quality is lower than poor. Save yourself the time money and hassle of buying something that will fall apart in less then one year. STAY AWAY. I would give zero stars if possible. read more

I purchased a mattress and adjustable bed frame. They force you to buy a mattress cover for the warranty which i didnt need or want. The next day I realized the height of the mattress and adjustable frame was way too high for my platform headboard. They give you 180 days for free returns so I took the mattress cover and receipt in and cancelled my order. They couldn't credit my account until they sent it to corporate. Thats fine! They would not let me return the $129 mattress protector because it had a zipper and it could have been open. Why would I open it, I dont have the bed! Don't believe free returns. Lost a customer because of rude cashier and a stupid policy. read more

Update (07 Jul 2019). The store manager Edward contacted me and listened to my concerns and gave me an apology for my bad experience. He also refunded the delivery fee for the cabinet, which something I really appreciated. Thank you Edward. On 23 Jun 2019, I purchased with my friend a Chest (Veneer Top, Mollai Collections MB2044-CH) from Bel Furniture. They did not have any in stock in the warehouse and offered the floor model for us to purchase. However this floor model has various defects (back was damaged, various scratches throughout the chest, and one of the drawers would not fully close). Kamal, the floor rep that assisted us insisted that he could only offer 10% off the floor model, and that was only after we asked. Nick, the manager promised that he would be able to fix these defects before the scheduled delivery date. When we pointed out the defects they did not even have the decency to take notes. What frustrates me even more is that they delayed the original promised scheduled delivery date on 29 Jun 2019 and the delivery date had to be pushed back to 05 July 2019, so I had to take time off of work make this schedule work. When it arrived on 05 July 2019, upon inspection, I found that Nick did not fix one of the problems that they promised they said they would, since one of the drawers would not fully close. The movers had to forcefully and quickly push the drawers into the chest before it closed completely, but i'm afraid that this will damage the chest if done too much. Overall, I am very frustrated with how I was treated throughout this experience and unsatisfied with what I received, as I promised a product that would be fixed, but received something that still had an defect. read more

Booooooooooooooo the worst customer service ever, management was terrible and horribly rude to my mother and law. Me and my wife were looking for a new bedroom set, they kept offering us free this and free that just to turn around to tell us that they were sold out. When we finally did find something we were excited about all of the offers just seemed to disappear, my advice go to rooms to go friendly staff and comparable pricing. Update We simply asked which my other stated after you said " are you asking me or telling me". Which my mother in law said asking. However your little remarks and unnecessary comments we not appreciated. read more

The sales women "SaRa" is a lair she had told me that if I finance this furniture that it will hit my credit, whenever I called back a month later to ask about it they said that I would have to go out of my way to report it. Also she told me that the furniture I had purchased has a five year warranty, I have my paperwork with me right now but whenever I called up there( today) all of a sudden my furniture has no warranty. Now to the receptionist that answered the phone she needs an attitude adjustment because the way she was talking to me was very unprofessional and rude. So overall THIS BUSINESS IS TERRIBLE AND DONT CARE ABOUT YOU, THEY ARE TRYING TO SCAM YOU AND LIE. read more

My friend bought a new bedroom set at Bel Furniture 13 months ago. After 2 months the bed frame broke, service call was placed and they came out and supposed fixed the problem. Then months later it came apart again and another service call was placed and Bel Furniture refused to fix it because it was out of warranty by a month. They weren't willing to assist their customer after the "warranty" expires. I am including pictures of the bed. They are very cheap quality and no customer service. DO NOT buy from any Bel Furniture! It's very very cheap!! Notice the small thin boards that are suppose to support the box strings, mattress and the person or persons. Cheap crap furniture! BEWARE!! read more

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GARBAGE! GARBAGE! GARBAGE! If you want trash furniture at a low cost you can afford, then come to any bel furniture location where we will treat you like kings and queens up until the point of delivery. Upon delivery we will break your trashy furniture while unpacking. Pick it back up and not make any notes in the system that state we have your trash you just purchased. We will then let you speak to our unprofessional customer service team who know the best 7 words in the english language "I don't know what to tell you." DO NOT! I REPEAT DO NOT BUY FROM THIS CRAPPY COMPANY! THEY MAKE CHEAP CRAP AND THEY DO NOT KNOW WHAT THEY ARE DOING WHEN IT COMES TO WARRANTY. YOU'VE BEEN WARNED! read more

Mostly useless employee I have ever had to deal with " comal" at the Webster location is impossible. ...... ............ ............. read more

DO NOT USE THE PROGRESSIVE LEASING HERE. ITS A COMPLETE SCAM! THEY CHARGE YOU $200 A MONTH! Then double the price after 90 days. Plus they have delivered not one but two broken night luv stands. Still waiting on a new night stand. read more

So we just arrived and we got greeted by a wonderful employee named Daniel! He helped us through the whole store and answered all of our questions. I recently just got an apartment and they had everything we needed. I love this store !!!!!!! read more

Do not buy furniture from them delivery process is a nightmare they are very UNHELPFUL throughout the whole process!!!!!

Worst customer service in the furniture business. I should of spent an extra $300 and went to Gallery Furniture. Bel Furniture needs to evaluate its business model read more

DONT BUY FURNITURE FROM HERE!!! I bought a brand new table paid over $500 for the table and the delivery fee only to receive a moldy set!!! I waited two weeks for a replacement table to come in while the old one took over my living room space. I received a time frame for the delivery from 6pm-9pm and they didn't show up till 9:30pm, taking time from my day and when the replacement arrived yesterday it was cracked!! I called them this morning and they agreed to a refund of the table and not the delivery fee which is ridiculous because I did not keep anything to begin with! Moral of the story is this place is a scam. read more

I went to Bel's on my lunch hour 7/7/2020 I walked in the sales lady Alma come ask could she help me. I told her I wanted to look at bedroom set from the ad she took me right to it. I let her know that I was on lunch and I am in a hurry. She got right on it took care of me very sweet lady and I was able to get back to work on time. If you go to Bel's ask for ALMA read more

Should be zero stars! Horrible crooks that work here will try to steal every penny they can from you. I had a warranty (thankfully) and when their cheap furniture broke, they repeatedly did not want to honor the warranty and tried charging me more for the replacement chair than they should have so I left the store and called the warranty company and even after they called them and stated what I owed they STILL tried charging me more, but after the manager came they fixed it. They then called me 2 days before delivery to confirm delivery and I waited home all day for delivery and it never came! When I called them they wanted to squeeze another $20 out of me despite all the problems they already caused. I paid it to be done with them but I will definitely never buy a single piece of furniture from these thieves ever again. read more

Worst customer service I've ever seen in my life. Let's have some bad sales people on my floor. you walk in there don't even help you out.

Beware of Bel Furniture, the employees are VERY RUDE, especially Fatima At the Clear Lake location and Sabath at The corporate, however her name is spelled. I cannot believe a store as big as Bel would allow their staff to be so rude. From what I understand they don't want to pay professional staff and hire these rude teenagers. The quality of the furniture is horrible , I had to change out chairs 4 times and they all had the same defect. The Corporate office needs to be revamped with the rude and unprofessional staff. You've been warned. read more

We bought a sectional (1500$) 10months ago under warranty. The employees were nice and helpful yes. However, the furniture is faulty, We've had 3 visits from bels technician thus far, to fix the same exact piece. Called today to report it broke again. The representative finally told me she would order a new part to correct the situation. I said great! Only for the rep to tell me the part is oversees and it would take 90-100 days to get here. Trash. My only option was to say yes to having a tech fix it TEMPORARILY until the part arrived in 3-5months. I will never buy another bell piece in my life. The one star os for the employee who took the time out their day to help us. read more

tos 2 days ago-Edit Updated 01/08/20. The brain damaged owner of the store had the audacity to insult me publicly and to post a nasty reply saying I was drinking in a nearby bar instead of shopping in his store while my car was broken into on Bels parkign lot. Attached is a receipt from Bell Furniture paid in full minutes before we walked and and found out a broad day light our car was broken into, window smashed and my computer bag was stolen 20 feet away from the entrance to the store, the parking lot was almost empty. The bag was hidden behind the front seat, the car had tinted windows. But apparently, there are professional thugs working in this area. To add insult to the injury this store provides no parking lot security until 3 pm.(wanted to save a couple bucks at the expense of customers)The store management has no respect for your personal safety or the safety of your vehicle whatsoever, so you want to take your chances- go ahead and shop there, but bring a loaded gun to this area and be ready to defend yourself read more

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I bought several chairs back in May. The massage heat lift chair had a defective heater. It took nearly 3 weeks to replace. Replacement chair also has defective heater. It will take another 3 weeks to get a tech to look at it and 2 to 3 weeks to replace it. There service department and delivery take to long and is very inconvenient. read more

We went to check out the 4th of July sale last year. I agree with the other reviewer. There are a whole lot of over-the-top intricate pieces (I imagined Frodo and the rest of the Hobbits living there), accompanied with weird Romanesque statues that seem to be strategically placed throughout the store to frighten you. The salesperson, Brenda, was very helpful and not too pushy. She showed us to the furniture that was more in line with our style. The modern/contemporary pieces were in a far off part of the store and the selection was limited. However, we did purchase a bedroom set, a sofa, a shaggy rug, and a sofa table. The furniture is good quality and I felt more comfortable purchasing there than I would have at one of those cheesy discount stores. The prices were pretty reasonable and my furniture is holding up well even with my husband laying in the same spot on the sofa every day. read more

Buyer Beware ! Their warranty is a scam, they will not honor it and you will never get to speak to a manager. They have yet to return any of my calls about my broken bed that is under warranty. I ended up taking it to the westpark warehouse myself and Rafaela was rude and has yet to call about getting it replaced like she said she would that day. When I called the next week she was rude again and said that she didn't tell me she would call me back. All this furniture is closeout furniture so if anything breaks they can't get a replacement because its no longer made. If you are good with some glue and tape repairs then that's what you will get with the warranty repairs. Beware! read more

We bought a sectional couch and not even a month later the cushions started to warp which made it uncomfortable to sit on. Staff and manager wasn't helpful at all when we tried to get it fixed and said it was due to abuse. The insurance we bought won't cover it because it only covers accidents only so I'm going to accidentally burn it. I will never deal with Bel Furniture ever again. read more

Love this store! We purchased our bed here in 2010, as well as our current bar table. The service is great and the quality of the furniture they sell is superb! read more

Bel Furniture - New dining room table that's coming home with us!!! To see our home renovations visit www.houckdiaries.blogspot.com - Furniture Stores Near Me - Webster, Texas

When u go there , their all Eager to get your business but when it comes time to getting your furniture now that's a whole nother story their manager was totally unfriendly and very rude They offered no recourse to get my furniture stating that it does come from China no wonder it's a piece Of .... When I call customer service they said that they would talk to the manager I hardly believe that they actually did it I will never step foot into a bell furniture again Thanks again for your horrible Service and a awful experience I would give you no stars but Yelp is making me at least give you one you don't deserve it at all read more

Never order from Bel Furniture. The prices might be great but It is a pain to get your furniture. I waited over a month for my furniture. I ordered it on Martin Luther King Day. I have tried to pick it up 3 times in February. Finally was able to pick it up and they had the order wrong. We ordered two sets of bunk beds and they only added two mattresses. Who buys two sets of bunkbeds and two mattresses. I would have ordered one bunk bed if I was going to order two mattresses. Not to mention the woman in the customer service is extremely rude. I am definitely sticking with Rooms to Go next time I make a furniture purchase. read more

Roxanne was amazing! She was so helpful and patient. She brought us around the show room and made sure she helped us find a couch in budget. She was friendly and upbeat and made what I thought was going to be stressful actually fun. Roxanne is an excellent employee :) read more

Ugh. I am am avid Yelp user....and yet I didnt look up Bel before we bought and I sure wish I had. Purchase was scheduled to be delivered today between 2 and 6. Well it is 6:48...no furniture and nothing but attitude from Nick the manager. I will definitely be contacting their corporate office tomorrow. Although judging by these reviews, they probably don't care. This review is based solely on customer service as I still havent received my furniture. What a disappointment. read more

Omg! Why did I not read the reviews first. They charged me for 2 of one item & when I called they were very rude. Mind you this is customer service. They can't even start to help until Monday then on Monday I have to call back & wait 3-5 days to get my money back. Asked to speak to a manager. Never got to bc get this they are in a meeting. To what do you expect it was Black Friday. Lol! I will never be back again. First & last. Do yourself a favor & run to another place. read more

I went in there not ready to buy anything just to browse around but alma was very helpful and super nice! She was very patient and still showed me everything even though I had said I probably wasn't going to purchase anything. She made sure I was taking care of and did not rush me at all I ended up purchasing a whole new bedroom set! If you're looking for anything for your home go to this location and ask for alma! read more

We bought a dining set and bed room set. Their delivery was not at all good. Delivery people came very late and as they transferred the furniture from the truck to the home they hit and broke our car mirror. Also the dining table piece was broken. We called customer service at least 10 times. Every time they give the same response. Margaret in Customer service was not even willing to give a proper response in this regard. The first time she asked us to send an email and we did send. But since we dint get any response when we kept on calling she was not willing to answer properly and every one in the customer service was fooling around with us saying let us call the contract company and get back to you which has never happened. They are big liers and cheaters. Never again with Bel Furniture. read more