All I can say is wow! Good customer service, it's family owned from what I can tell. The older…read moregentlemen fixing the jewelry had funny jokes and the employees had good attitude about helping us. Really reliable always come here for fixes and watch battery replacements.

This place is horrible I just went here to try to resize my enagagement ring and the jeweler guy…read morewas nothing but rude and disrespectful. He told me that my fiancé didn't love me enough to get me a bigger karat ring. He shoved the ring size thing at me and didn't even try to help us with this process and kept being rude to my grandmother and disrespected us both. Please do not buy or resize anything from this place you ll regret it.Thank goodness we walked out.

The staff is as friendly as they are knowledgeable. I had a very minor repair that needed to be…read moretaken care of and they were just as courteous as if I was buying a huge rock! Kudos to Lisa!

Horrible experience and I will never do business with Richards again. I am happy to say that I…read morewent to Baribault Jewelers of Glastonbury, CT which offers only the finest Tacori engagement rings.

Writing a review of Swede's Jewelers is one of the most satisfying things I've done. I have been a…read morecustomer for over 50 years - that's three generations. I've looked elsewhere, but always come back to Swede's. My granddaughter who lives in Seattle is engaged and she looked all over and came to Swede's. That is a great testimonial. I've gotten anniversary rings, my husband got me a 'mother's ring'. So my three generations is matchings the Swede's three generations. Sincerely, Jackie B.

I had brought my very large Amethyst ring with 3 diamonds on each side set in 14K gold to be buffed…read moreand cleaned. This ring is about 30 years old and the Amethyst needed buffing and had to be reset in which the Amethyst was suspended in order for light to hit from below. I am beyond ecstatic of the final result! I will be bringing in a pink sapphire earring that needs to repaired here as well. These folks have not been in business for this long by mistake.

Oops, started my review but never finished. I have always done my jewelry business here. When I…read moregraduated high school or college can't remember which I needed my classroom resized which is no problem at all. I just recently had them add some hooks to my necklace which then welded together so I do not have to worry about links breaking apart. I have been in communication on the subject of looking at my mom's jewelry so looking forward to another visit. He also sells good candles at discount price, some used some not but the helpers children so all good.

My friend recommended Ashley's to me and I am so glad she did…read more I was looking for some Alex & Ani bracelets and their selection is out of this world. They had no many bracelets that I never knew existed! I will never go anywhere else for these bracelets after my experience at Ashley's. Not only is the selection great, but everyone who worked here was incredibly friendly and helpful. When I told them that my bracelet was a gift, they wrapped it up for me without question. On my way out, I was given their business card and encouraged to call if there was ever a specific bracelet I was looking for in the future. Can't beat the customer service and selection!

Great staff of people, the owner is friendly and eager to help. Their passion of what they do…read morereally come though. Their custom work is great!

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

Recently while shopping at the Holyoke Mall with my fiancé, we decided to stop in at this store to…read morelook for jewelry for our wedding party. This women's accessorie store has a ton of different options including some decent costume earrings. This store is smaller than a few of it competitors in the mall, but again it had a decent selection. The prices for some of their items was a bit much, but they were not to unreasonable. The one thing that did frustrate me about this store is that the employee didn't greet us or ask us if we needed any assistance even though we walked past her multiple times. In the end the selection was decent but the service was bland. We will stop here in the future though because it may have been an off day for the team here.

I had two pieces of jewelry repaired here recently and I was very pleased with the work on both…read morepieces. One was a re-stringing, and the other was a replacement of the lobster claw closing. My jewelry was also cleaned nicely. I recommend this business highly!

Great service! Joe has personality plus ... this really…read morestands out for me. Had 2 clasps replaced on Stirling silver necklaces and when i picked up they looked new... cleaned up and now functional again! Yahoo Also had him change out batteries and down size some links in a watch I had inherited .. fast and funny.