The owner quoteda price for a 1 carat lab diamond just the diamond went to another local store in…read morethe area found a 1.5 carat lab diamond for $900 less than his one carat price same quality same size same everything.

My sister and I went to see Avery after finding him on a Google search for "watch repair…read moreNorthampton" and boy were we surprised by his excellent customer service before we left for a recent trip to Europe. He replaced my battery and essentially gave my sister a watch. That watch stopped working the next day and we called Avery and he said come over right away (it was 7pm on a Saturday night) and he would take care of it. We went back and he gave my sister two watches to take on the trip and even offered us vegetables out of his garden! Good karma is coming to this guy as evidenced by his generosity and focus on customer satisfaction. If you're in the Northampton/Easthampton or Florence areas, you can't go wrong with Hero Watch Repair!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

My husband was advised to get a new battery for his work phone, and opted to look around vs going…read moreto Verizon or Apple. The young man that helped us was very nice and courteous and replaced it rather quickly at a reasonable cost. I needed a replacement of the tempered glass for my phone. He meticulously applied, making sure no bubbles, etc. & cleaned my whole phone. It was less than $16 for that. What?! If I went to Apple or Verizon it would cost $40 or $50. Great customer service and we were very pleased.

AMAZING!!!! That's the only word I have for this place. My phone was fixed in 20 minutes. The…read moreservice was so fast and friendly. HIGHLY RECOMMEND!!!!!

Walked in with an idea of trading in my ring for a different setting. Talked with a knowledgeable…read moresaleswoman and Brad yet again was helpful and able to work with a budget. Highly recommend!

A Great local business! Brad Matthews is the only master jeweler in this area. He is amazing at…read moremaking and creating special pieces! I went to him to get an appraisal, a new setting and bands. He went above and beyond to make sure my needs were met and he kept in contact with me during the process even staying late to finish the pieces! They came out absolutely GORGEOUS and I'll never go anywhere else but Brads! He also has a great approachable quality. Thanks again Brad Matthews! 5 stars!

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

Fuck these guys. I took 1lb 14kt gold to 3 places couldn't pay me out. They said they would…read more Asshat behind the counter weighed it under and said it was silver. Gold colored silver. Wtf. Stay away from these theivs.

I recently had a ring upsized and had a concern a few days later after wearing it. I went back to…read morehave my ring looked at and Michael handled my concern, efficiently, professionally, and kindly. His craftsmanship was outstanding. Michael was happy to help me and I was very pleased with the outcome. This business stood behind their work and all with a smile on their face willing to make sure the customer, me, was satisfied with the work. Thank you so much, Michael.