Speedy, professional and reasonable pricing. I really feel like I was a priority customer - I…read morehave used Spectrum twice once for upholstered chairs and once for a house with tons of carpet I really didn't realize there were so many stains until Nate walked me through it all. He educated me and really helped me out of a bind. I have no reservations recommending Spectrum.

Excellent service! Quick response, affordable fair pricing, timely service, friendly and…read morethoughtful. Got out an old ink stain the previous carpet cleaner couldn't. Carpets feel great under my bare feet, dried quickly and well. Walking in the house smelled great! I would definitely use him again!

Tyler who's the on-call plumber came and evaluated our problems in a very timely manner and made…read morehis suggestion for repair. Thank you.

Just because someone hires a contractor doesn't mean they don't understand how to do a job and how…read morelong a job should take. Our experience Hukills was terrible. Something that should have taken no longer than three weeks has gone well over three months. Not sure why it's taking long since they routinely send out two guys to do the same job after each tiny portion of work is done incorrectly by first crew. They sent guys to do a flooring and didn't order enough materials - utter incompetence.. Had guys try to start work that wasn't approved due to lack of progress on first portion of the project. Lack of communication was inexcusable- expecting us to remain on standby in case they show up to work for a few hours, then not showing up at all. Lack of respect all around. Our doors were left open while they worked in our home and it ended up full of flies twice. They failed to secure our residence when leaving the home. They never laid paper down nor wore construction booties to protect our living space, so they tracked dust and mess everywhere. Came home to construction noise only, then had workers think it was okay to playing music and singing along. Had doors labeled "do not enter" and workers opened doors and entered rooms anyway. They left our lights on and we asked them to make sure they are turned off. They turned on extra lights and continue to leave them on each time. They worked here. When they would book an appointment to review their work and have things fixed that were still wrong, they never showed up on time. Their lack of professionalism, lack of common courtesy, utter disregard for customer private spaces and home sanctity is mind boggling. I don't recommend this company at all.

In November I experienced a broken pipe in my master bath that resulted in the demo of my entire…read morebathroom. It required the demo and dry-out of a 12' x 11' bathroom, over a period of a week due to the damp weather and amount of water that had soaked the sub-floor and studs. JTM came out to do the remediation and I am still so impressed with this company! They sat down with me to explain in detail what had to happen, how long it would likely take, explained best and worst case outcomes, reviewed costs with me and helped me understand the insurance processing. They even handled the insurance claim for me. Throughout the process, Jordan and Tamara, the owners, were timely and considerate, always understanding of my weird work schedule at the hospital (thank you soooo much for that!), tidy and neat with the materials that they had to remove from the property, and respectful and kind. Their employees were also considerate and thoughtful, and as difficult as it was to have a houseful of strangers in and out of my house for a week, I couldn't have asked for kinder, more respectful people to come in and do such a thorough job. They tolerated my tears, my frustration with all the noise of the drying machines, and patiently answered every question I had even though I know they were so busy after all the fires we had in Sept. I will DEFINITELY be calling on them when I start with voluntary (smile) remodeling, because they are perfectionists, they are fair, and they aren't happy unless their customer is happy. I will recommend them to any and everyone!

From the owner: JTM Construction and Restoration is your local Water Extraction, Water Damage Restoration…read morespecialists. We offer 24hr Emergency Services, Please give us a call today for your FREE estimates, Carpet & Rug Cleaning Experts

1. It took them a year to rebuild our thousand-foot square home after a fire. A whole year…read more Sometimes 2 or 3 weeks would go by before anybody would work on the house. 2. After about 8 or 9 years we began to notice that the foundation was moving, and that the flooring was moving away from the walls, that's when *I went to the county to see who had inspected the foundation. It turns out they did not have the foundation inspected, they didn't even pull permits.* 3. They rushed us back into the home after exactly a year, because the insurance company was not going to pay for us to stay in hotel rooms or temporary housing longer than a year. The outside of the house wasn't caulked, there's trim missing in some places, etc. 4. Certificate of Completion (or Certificate of Substantial Completion) was never produced or signed. 5. I have made contact with the company and tried to solve this issue with the floor. They have refused to make good. Avoid these people like the plague. Even if the insurance company recommends them. They will off take any job thrown at them which results in them spreading themselves so then they are unable to finish the work in a timely manner. Everything is rushed, steps are skipped for speed and convenience. Caveat Emptor

Due to worn gutters I had to have the soffit wood replaced in two areas, What a relief to not look…read moreat this rotted wood I had looked at for too long. Brian was so very nice and efficient to work with. I was given a detailed agreement with the work to be performed and invoice. And it was done in a very timely manner. Bernie did very good work on the new replacement soffit. I was so happy to see it looking so good. Now new gutters!

If you want to be taught a lifetime of hard lessons in home reconstruction, hire this company…read more Back in May 2025, after a major sewer flood, my homeowners insurance referred me to this company for mitigation work. After discussing the repairs, I verbally agreed to a contract around June 2025. Mitigation started immediately, and we were told repairs would follow right after demolition. Because 75% of our home was affected, my family of six (four people, two dogs) relocated to a motel for almost a month, trusting that the work would move quickly. After no repairs happened, and after spending over $6000 on housing, we moved back home. From July through the end of August, our home was left with framed walls, concrete floors, one toilet, one sink, and unsafe electrical hazards (live exposed wiring, arcing outlets and broken outlets). Myself and two of my children were repeatedly shocked by outlets, one of which randomly sparked when it wanted to. Despite repeated notifications to the company, nothing was done. We lived like this while being told to "be patient" because other projects took priority. Towards the beginning of September, I was told they were finally ready to move forward. On September 12th, I met with them, handed over 90% of my insurance payout as an advance payment, and officially signed a contract. After that, communication became nonexistent. I ended up calling my insurance company to see what was going on with the project because the company would not answer my calls. In mid-October, the company showed up unannounced, moved my belongings into storage pods, and took items to be cleaned - some that never needed cleaning--like metal barstools outside the flood area. I was sick that day, yet the company insisted on proceeding, leaving me unable to verify what was taken. I still cannot locate over $3,000 worth of snowboarding supplies and other items. By the end of October, after several months, my home remained partially demoed, with 1 toilet, 1 sink, and no furniture, while my belongings were in storage. No beds, couches, chairs, tables, etc. The site supervisor finally met with me and: * Refused to take responsibility for the electrical hazards, calling them "existing conditions." *claimed that the foundation work (simple patches) needed for flooring install could only be done by a licensed foundation contractor approved by their company, adding a 20% overhead. * Said the extra work verbally agreed upon months prior was no longer possible. *Told me to continue being patient, as three other projects still took priority over mine. They then offered to mutually rescind the contract and "return my money" , but only if I signed a liability waiver and confidentiality clause, which would waive them from responsibility for any damages and prevent me from ever speaking about my awful experiences. I refused to sign it for obvious reasons I also explained numerous times that without getting my advance payment back I could not hire an electrician to fix the hazards. Yet, they withheld my entire advance payment until Christmas Eve, which was one day prior to me, being able to file a complaint with CCB. They also didn't produced invoices to justify the amount they ultimately witheld. My family and I, including three teenagers, two dogs, and six cats, were forced to live in unsafe conditions, with ongoing electrical hazards, missing items, and no real progress on our home, while also being pressured into signing liability releases to get our own money back. Tring to do business with this con outfit has been nothing short of a nightmare. If there are any other families who have experienced the same abuses, I would love to talk to you. Do NOT trust this company.

On December 24th, a large tree blew down onto our house, damaging our roof. I called Servpro of…read moreMedford/Ashland, and they came out for a walkthrough on December 24th, and at that time I requested to be kept in the loop as to what line-items were being submitted to insurance. For two weeks after that, I received no follow-up, and when I re-contacted the account manager to ask for a list of what had been submitted, the answer right out of the gate was "we don't do that", in what could be described as a disinterested DMV-employee voice. When I continued to plead my case that I wasn't interested in the dollar amounts yet, just the scope of the work that they had recorded at the walkthrough, you know, in case something had been missed, he shut down and only repeatedly replied with "okay, sir", now in disdainful IRS-employee type voice... the kind that tells you in no uncertain terms that they couldn't care less what you want. I will admit that, after living with holes in my roof for two weeks during the rainy season and getting zero communication, I was frustrated, and I voiced my frustration and displeasure at my request being flatly ignored. I was mad, but I never once swore at him, or called him names, or anything of the sort. Today (Jan. 8th), in a text message, I reminded him that I still had not received an email listing the damage and deficiencies they had recorded, and that I was irritated that he did not seem to be taking my case seriously. To this, he gave me the same flat answer that they were waiting on insurance, and was not going to email me, concluding that he was "uncomfortable with the hostility" and was "backing out" of the project. Servpro of Medford/Ashland abandoned me with holes in my roof for two weeks in the middle of winter because I was upset that they wouldn't tell me what they intended to fix. Servpro doesn't care a bit about helping me, and they don't care about you either.

Slow and doesn't live up to their promises. If you choose this company, be prepared for lots of…read moreno-shows and slow call backs... if you even get one. They didn't think the fact that we didn't have water was important enough to not blow me off. Extremely unprofessional. They also lied to me about when they got the test results back from the asbestos test, which made me have to wait an additional 3 days of waiting... with no water. I had to switch companies in the middle of the job because serve pro had an such attendance problem. I switch to Service Masters and boy am I glad I did. They came in and did a wonderful job!!

They are very dirty. No ones know what to do or how to do it. They don't track anything when it…read moreleaves and come back. Very unprofessional

Company responded same day and were polite and friendly. They were concerned about getting us up…read moreand running as quickly as possible. They were knowledgeable and experienced with the unit and knew what to look for.

GET A SECOND OPINION! Long's Heating quoted $11,000, insisting my system wasn't repairable and…read moreneeded to be replaced. Medford Heating replaced my fan motor for $750 and the system works perfectly.