I wish to commend both Luis Lopez, Estimator/Project Manager as well as his crew at Belfor. My 2 year old condominium sustained water damage within its walls due to an apparent appliance malfunction (washing machine) of my neighbor. Belfor was contacted to do the water mitigation by our condominium association president (having had a relative who had used Belfor in the past). I met Luis when all the building owners met him in the lobby to review the common area damage. He then checked my unit after I had noticed some unusual noises and changes on my third floor landing by my laundry room. Using infrared cameras and after pulling the carpet, water was evident between my walls and the other unit that had the broken appliance. Luis has a very calming presence. His confidence, his kindness, and his humanity reduced the immediate stress I felt. Luis gave me instructions to immediately contact my personal insurance at the same time he brought in his crew who began the water mitigation work. During the next week Luis met with my Insurance adjuster as well as the adjuster from the HOA. His wonderful demure is so evident even meeting new people for the first time; he's so very good at being human, acting professionally, and he's so calm, its hard to be stressed in his presence. My pantry was affected. I think this was the worst to deal with as I am really organized. Luis offered to empty it but I felt I should pack it up in a way I could put it back as it was. I even took pictures and left them for myself to use later. In addition to the water mitigation, my husband and I decided this would be a good time to repair the settling cracks all "new builds" get. Since Belfor was in the unit making dust, we knew this was an opportunity not to miss. Luis gave us a separate estimate for this work I confidently left Luis and his crew to repair my unit after I left town. Luis gave me updates, responded to my texts and emails, and was very kind to my mother who often came to the unit to "check" on the work. About 2 weeks after the incident I returned to the unit, at the time Luis designated that his work would be done. I was sure I'd be dusting and putting the unit back for days. To my surprise the unit was sparkling. Even the light fixtures were free from dust and my pantry was put back together perfectly - I was thrilled. My unit looks great and I would recommend Belfor to anyone in the same situation. I would also tell them to request Luis - he's the best, he's a great man, and a great asset to Belfor. Thank you for having a company that knows how to deal with repairing homes and repairing the people who have to deal with the repairs! read more

Jeff has been HIGHLY helpful. Extremely communicative and helpful in early assessment proces

A huge thank you to the BELFOR Property Restoration team! We moved into our brand new house last week and day 3 of living there we had water damage in our family room (a leak from our shower above). The BELFOR team was so quick to respond and send over a team to dry the ceiling and prevent mold. A few days later (once we fixed the leak problem) they sent out a team to drywall and paint the hole from the damage. They did such a great job, they were timely, professional, kind, and so clean! They wore booties in the house and took such care protecting our belongings with plastic prior to any work. They also swept up any mess they made and I think left the house cleaner than when they arrived :) thank you so much to Rick, Bo, Miguel and the rest of the crew for fixing up our new home so quickly! read more

I wouldn't recommend these people to anyone. They contract out to people that don't know what they're doing and show up whenever they feel like it. They've been working on our building that had a fire at the beginning of the year. It took over 4 months to get doors that were broken in by the fire department installed. Common sense would have told you to stain the door before installation, but they didn't do that. They're now doing it when you can't open anything up, so now you have that stench in your place. Guess it doesn't matter if you have a respiratory issue and are now forced to smell this. They installed the doors, but not properly. Everyone unit that had a new door installed has issues with them not closing properly. They installed locks upside down. Our deadbolt they installed diagonally because they cut the slot in the door wrong. (The first lock was straight and the top screw just spun which means it had nothing to secure into.) Four months later, they're now getting around to "fixing" them. (Seems they fired the other company that originally installed the doors. Can't imagine why.) They're arguing with us that the door is installed properly, that it's the wall that's "not straight" which is why we have a gap. No. The original door didn't have a gap and it was the original door that was installed when the building was built so you know it wasn't custom fit. If the wall was off, the original door would have had a gap and it didn't. When they originally installed our door, they said that it bowed out. Well, if you knew that, why install it? Sloppy work done without a care if it's done properly. I don't see how they're still in business. If I could give them no stars I would. read more

This company was hired by my Insurance co. After a pipe burst and the place was flooded Belfor arrived the next day to remove water and dry the place. I had to go to work so the crew was left unsupervised upon returning home the place was a wreck, all my stuff moved around to make room for blowers, fans, pumps, ect... when I checked around though I noticed stuff missing a 350$ JBL speaker, and a 250$ smart watch. I called to speak to a supervisor about it named Jeff and he told me that nothing has ever come up missing on any of his job sites basically implying I was lying. He said he would ask his guys and get back to me though. As if the thieves are going to be honest about it LOL. Then he eventually said he would discount the STOLEN items, he kept referring to as lost, by taking there cost off the final bill, which does nothing for me as the insurance co. was paying them. As if this wasn't bad enough I then came back to the unit early the next morning to get the rest of my things and noticed people putting stuff in into a blue minivan coming out of the unit. Then upon entering the crew was there and were playing mariachi music on my computer speakers. I could tell they were not expecting me and were nervous by my presence. After eventually getting all my things and inventorying them I noticed other things missing as well a 300$ Northface jacket, a Fossil watch my Amazon fire stick just to name a few. Whomever this company is hiring are dishonest looting thieves. DO NOT TRUST THEM! read more

In the storms this past Monday evening, 30 June, 2014, my basement flooded due to sump pump failure. My insurer recommended I call their approved service provider, however, suggested that were able to have a different company come out sooner, to do so. I called Belfor of Northbrook. The receptionist was pleasant, explained that someone would call me back. Later in the afternoon, Matt called, asked a lot of questions, took my information and assured me that his crew would be out on Thursday to handle the cleanup and then said yet another person would call back to set up my appointment for an assessment. I received a call around 6:20 in the evening from Joe, who set up an appointment for Wednesday, 2 July at 10:30 a.m. Joe called me at 9:55 a.m. to tell me he was running late and would not arrive until 11:00 a.m. At 11:15 a.m. Joe showed up, He walked around my basement, where I showed him the filthy floor, where the water was still puddled, and the furniture and household goods that needed to be moved and cleaned. I showed him the laundry room, which he didn't even bother to look at. He began talking about upholstered furniture, cushions, and carpeting, none of which I have. I asked him about the antique bookcases and furnishings I have and he mentioned that these items would require stripping, sanding and refinishing. Then he gave me the HARD SELL on having his "team" remove the antiques to "their warehouse" for assessment and refinishing. I explained that I was not interested in having my things refinished, but cleaned. More HARD SELL "well, you know, wood is cellulose, cellulose is porous, and will need more than cleaning with Murphy's Oil Soap." I suggested perhaps they might clean one room and the furniture and move the furniture to the clean room, allowing the empty rooms to be cleaned. Joe didn't seem to like this suggestion and took NO measurements, just made an effort to high-tail it out of my home. He just called to let me know that because I don't want my furniture refinished, they won't be taking on the cleaning of my home. I have to laugh ... the online brochure for Belfor states "We take every disaster personally ... because it matters." Apparently, they only take it personally and it matters ONLY if you are going to spend a fortune and allow Belfor to bill your insurance company for unnecessary work. I wanted my furniture cleaned and dried, not stripped, sanded, and refinished. If you are the average consumer who has just a few thousand dollars worth of cleanup and rental of fans and dehumidifiers, you can drown for all they care. I'll be calling the other provider, whom my insurer recommended originally. read more

I have a rental property, where my renter took a three week vacation. She returned on New Years Eve (12/31/14) and called to tell me that she discovered that there was a water leak in the upstairs bathroom. This was the first time I'd ever encountered a need for an insurance claim on a home. When my wife, she sent pictures showing that the place was a real disaster zone. The leak had drained down into the first floor, destroying half of my kitchen and my entire bathroom. We were lost and devastated. I was lucky to be having lunch with a friend that day, and when I told him the news. He recommended Belfor, and gave me the contact information for Joe M. I called him as soon as I got back to my office. We arranged to meet at the rental place that night. His knowledge was welcomed, and he had a crew there in an hour with driers and their other equipment. He laid out a timeline, which was somewhat dependent upon my insurance company. After that night Joe handled all the needed communication with my insurance company. This took a lot of stress out of the situation. With his assistance, my insurance company didn't pose a problem for me at all. He even worked with my renter, to keep her happy through the exchange. Joe worked with me, because I had some requirements, which included having me use my own painter, as my kitchen had a custom paint job, and I conducted some of the remodeling of the downstairs bathroom. Having the work done by me, naturally allowed for me to enhance the renovation, since the additions I wanted for the bathroom were a replacement in kind to what I had previously. He worked with my schedule, to allow for the proper coordination of my painter's and my timetable on our parts of the work. In the entire exchange, it was my insurance company that showed a lack of organization, while Belfor's team showed complete professionalism. With their help, the work was done quickly, and resulted in a complete restoration of my property at a price to me that was well within my deductible, allowing me to avoid paying a significant portion of my deductible. I have recommended him to many of my friends who have recently experienced similar losses. I would recommend Belfor again, as the biggest benefit I felt, was the no hassle and professional exchange. read more