I'm writing this after our original, fully documented review was removed...rather than this company…read moreaddressing the issues we raised. We are now approaching a year since Servpro North turned what should have been a straightforward mitigation job into a prolonged, expensive, and still-unresolved situation. I am a master carpenter who personally designed and remodeled our home. I understand industry standards, and the work performed here fell well below them. After Servpro placed equipment in our home, we spent three full weeks requesting its removal. We received no response, despite repeated, documented outreach from both us and our insurance company. The equipment then failed, releasing significant amounts of water from our top floor through to our basement. The result included: Newly installed hardwood floors permanently warped and discolored at the seams Sagging ceilings and compromised drywall Damaged personal property Materials impacted that raised asbestos-related concerns Ongoing disruption to our home and daily life What followed was equally concerning. Throughout the process, Brad did not provide accountability, a clear plan for remediation, or consistent communication. Multiple outreach attempts went unanswered. Instead of addressing the damage, we received a lien-related document that had no valid basis, which required us to retain legal counsel at our own expense to resolve. This added unnecessary cost and stress to an already difficult situation. Even after legal involvement, attempts to reach a resolution have not been successful. Months later, after Servpro had already been paid by our insurance company, we were presented with an additional invoice that had not previously been discussed or agreed upon. The insurance obviously company declined this submission. This invoice also included cleaning-related charges that had originally been described to us as complimentary due to unsanitary and unsafe site conditions created during the work. We also made multiple requests (well over a dozen) for MSDS documentation and did not receive it. This was thoroughly documented by our insurance team. During this time, I experienced a severe contact dermatitis reaction requiring medical treatment (Prednisone for an entire month). In an effort to resolve the matter and move forward, we offered to settle for a portion of the total damages (approximately $4,000 compared to an estimated $12,000+ impact). That proposal did not result in a resolution. We are reasonable and patient homeowners who made repeated good-faith efforts to communicate and resolve this situation directly before writing public reviews. All of the above is documented. At this point, the concern extends beyond the initial damage. It is the lack of communication, absence of accountability, and difficulty obtaining resolution that has made this experience so challenging. If you are considering hiring this company, it is important to understand not only the work itself, but how situations are handled if something goes wrong.

I had a leak in my kitchen. (1) During the mitigation work, one of the Servpro mitigation workers…read moreasked for my number while in my house which was inappropriate. I feared the repercussions of declining his advancement due to his knowledge and accessibility of my home. (2) Servpro installed a temporary sink without asking my permission or obtaining approval from insurance and then charged $1,322 for it and the temporary sink leaked and caused more property damage which Servpro refused to rectify. Before they started work, Servpro was provided with Travelers estimate of the mitigation work which did not include a line item for a temporary sink. Prior to mitigation, Servpro did not request approval for a temporary sink. Servpro did not ask the homeowner if they would like a temporary sink. Servpro installed a temporary sink. A week later, there were leaks from the temporary sink which resulted in the homeowner having to pay $339.71 out of pocket for dehumidifiers to rectify the issue after Servpro refused to. Homeowner was then billed $960 for a temporary sink and $362 for the hook up of the temporary sink for a total of $1,322.

We live out of state, and when my in-laws had a sudden pipe burst in their home, their insurance…read moreagent recommended RestoPros of Milwaukee. From the very first call, the experience was incredible. They arrived within 60 minutes and immediately took control of the situation. Because we couldn't be there in person, it meant everything that they were able to work independently in the home and communicate clearly throughout the process. They stopped the damage quickly and professionally, and gave us full peace of mind from hundreds of miles away. I honestly cannot say enough good things about this company. Thank you so much to Matt, Adam, and Senthil for stepping in during our time of need. Your responsiveness, care, and professionalism made a stressful situation so much easier to handle. Highly recommend RestoPros of Milwaukee!

I cannot recommend RestoPro enough. They were incredibly timely and professional. They were able to…read moreprovide peace of mind after a flood when things were extremely stressful. Their team helped coordinate everything, including asbestos tile removal with a local company called Umbrella, who also did an exceptional job. Special thanks to Matt, Adam, Justin, and Senthil -- all of them were knowledgeable, respectful, and provided outstanding value. They took the time to explain the process, answered every question, and made sure everything was handled properly and safely. RestoPro truly came through for me during a time of need. If you're dealing with water damage or any mitigation work, this is absolutely the team you want on your side.

We can't say enough about Borth-Wilson and our bathroom remodel. We loved the fact that they are a…read moreone stop shop and we didn't have to go find our vanity, toilet, bathtub, etc. ourselves. Their designers work with you to make selections right out of their showroom. And if you want something different, they will find it for you. Everyone within the company is very knowledgeable. Every step of the process was painless and their technicians are fabulous. There is no nickel and diming with their pricing. If something unexpected pops up, they aren't adding on more costs, they just fix it. We have two dogs and left specific instructions about keeping certain doors and gates closed, which they always followed and communicated to any new techs or electrical contractors that came onsite. They also gave our dogs tons of love and sent pics of them back to the office. We are so happy with our new bathroom. The materials and craftsmanship are high quality and they finished ahead of time. We highly recommend Borth-Wilson!

The main sewer pipe to the road backed up on a Saturday morning, meaning we could not flush toilets…read moreor use any drains. Definitely an emergency. I left a voicemail and someone texted me back within an hour, and the plumber (Erik) then called me about 45 minutes later. He said he could make it to our place within two hours, which he did. He found the best, least-intrusive way to use his equipment to clear out the sewer line, and we were back in business. It did cost additional due to it being a weekend, but they were upfront about this from the start. Great job fixing our plumbing emergency! Thanks!

Good but. Had vinyl plank installed in 3 rooms, I'm extremely happy with the product and the…read moreworkmanship. However, I have an area that needs repair (my own fault) and asked if anything could be done. Was told they'd get back to me when they figured out if they could help. That was a good 4 weeks ago and I haven't heard a word despite calling them.

We recently had vinyl plank installed throughout the entire main floor in our house. The crew at…read moreSchnorenberg's did a fantastic job and were a pleasure to work with. I'm looking forward to doing business in the future and will not hesitate to recommend them to my friends! Great work, thank you!

I made the best decision going with Tiltin. The staff is wonderful. They are all very personable…read moreand honest and truly take the customer's desires into consideration first. The owner actually completed the install of my kitchen windows. He followed up like he said he would. The windows are great quality and completely transformed the look of my kitchen. They brighten up everything! I highly recommend Tiltin. They know customer service! Additionally, it was so nice to come home to a handwritten Thank You card from the business owner himself. At Tiltin you're not just another number in their system. You matter as a life long customer. Many thanks to the Tiltin team!

We bought our home with no screen doors. So we decided to add screen doors to font and side of…read morehouse. Getting a quote and setting up an installation time was no problem. They ordered the doors and had them installed quickly. Seems to be good quality work as they were just recently installed. Very reasonably priced! Guys were friendly who did the work. Would recommend- and will use them again for future home needs.

We are extremely pleased with our new front walk and patio. We had seen their quality work on three…read moreof our neighbors' projects in our former neighborhood. We had previously met with Scott Bourque, the owner, but were not quite ready to get our concrete installed. When we we ready, we called Scott, who promptly got over to see us. We met on a Wednesday and he had a crew over to our home on Thursday. Now you probably can't expect that type of timing, but we wanted this job done ASAP and Scott was able accommodate our request. Scott was here, first thing in the morning, to introduce us to his crew chief, provide guidance and suggestions to ensure we had a great experience. The crew that did our work was awesome. You could tell they had worked together for a long time and definitely had "chemistry". Very good communication throughout the process. Our price was very competitive and reasonable. We would definitely recommend Stomper Concrete.

Met the owner on Tuesday. Patio and driveway extended on Thursday! Great Quality and EXTREMELY fair…read moreprice!! I would recommend Stomper to EVERYONE who needs concrete work done.

In the preliminary stages of a kitchen remodel, this place was recommended a contractor. Highly…read morerecommend for cabinet work, so far he's impressed us with his honesty, communication, and flexibility. Its a tough time with tariff uncertainty. Price estimates seem fair considering the high quality. Politely respectful of our shifting home equity estimates.

Kelly & his team are exceptional to work with and are true mold experts! I would highly recommend…read morethem for any emergency! Thank you for your help Kelly!

I know people are ALWAYS looking for a good, reliable and courteous painter. I have only great…read morethings to say about Kelly Jackson, owner of AJ Development Group, LLC (414) 369-2890. The work his team did on the outside of my house exceeded my expectations and was completed on time and on-budget.