Worst customer service and series of mistakes after we leased the car - starting with wrong registration - told us they are getting it fixed- after two Months of wait period - still not fixed and misbehaving staff - no customerism And ownership . Poor service - never respond to calls . read more

We have had nothing but positive experiences here at Bell. Our salesman Eric Thokaai was informative about the cars and was able to answer all our questions. He helped negotiate a good price for our A4 and Q5 and upgraded the floor mats without us asking about it. The sales manager Ryan Bonderenko closed the deal with no pressure and made the experience very pleasant. Ryan Schmitt the finance manager, continued to work with us until we were completely satisfied. We know the service depArtment men, especially Tom Henry continue to work until the customer is happy. Overall, the dealership is easy to do business with and if Audi is what you are looking for, I totally recommend Bell Audi. read more

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By far the worst dealership! I have called several times to follow up on my tags which were issued by the DMV a month ago. Albert never picks up, or returns calls. I talked to Ryan-one of the managers at the dealership who assured me my issue would be resolved, but never was. Albert and Timon are the worst! Please believe the reviews. I will be escalating my issue to Audi corporate. read more

I need to update my review. When I picked up my car I was not given the "key" which has a serial number that allows me to link my car to the "my audi" account. This Would provide me with things such as remote starting, etc. 2 weeks later and I still have no answers as to where this key is. In fact, I'm not even getting response back from the dealership.Very poor customer service. read more

From the moment we stepped into the dealership, they were unprofessional. Drove 1.5 hours to be told they don't have the car we were told that morning was there ready for us. "Yeah that's what happens" was the reaction. Ultimately we test drove a used car without a license plate and it ran out of gas (we drove for 5 minutes). While they were used cars that we looked at, the floors were dirty, back seat baskets had massive rips and there were lots of scratches on the doors/hood...and the price was still high. We ended up buying an audi elsewhere and the service/experience was night and day. read more

After posting this, hours later I was contacted and the matter was finally resolved. The refund was overnighted to me. Thanks

I am neither paid for this review nor do I work in Bell Audi. I listened to a couple of reviews here who recommended Marc Levine to help you out on your next (or first, in my case) car purchase. I inquired through email about a pre-owned car with a different brand. His response was quick. I came to Bell Audi the next day and looked for him. I was lucky enough he wasn't with a client when I came. Marc gave me a great deal on the car and Ryan, who worked with me with financing the car was very helpful! Their waiting area was great! They have bottled water with their logo on it, bagels with your choice of cream cheese or butter, and a keurig machine! All of the Bell Audi staff that I came across with was nice and professional including the ladies on the reception area! Thank you BellAudi, Marc Levine and Ryan Schmidt for making my first car purchase a pleasant one! read more

I had emailed them about a 2006 Mercury SUV and asked a simple few questions about how much was left on the brakes and the age of the tires. They got back to me with level 5 and 6 . Since I don't work for the dealership I don't know what those numbers mean. Brakes are measured by MM and tires by 32's. I had the displeasure of dealing with 2 people who know nothing about cars, Luis from sales and the internet manager Andrea Nieves. I was ready to buy it on 10/10/20 when I sent my first email. They shown they know nothing about cars except to try to make appointments. They stopped responding to my questions and I even email the GM Ryan Schmidt and got no answer. Who ever is the owner of this business should understand the people working for them is losing sales and costing the dealership's reputation. read more

Stopped by for help with an urgent issue. Really impressed with how they accommodated me despite their busyness at the time. Special thank you to Frank! read more

Service customers beware! The service is the worst I have ever dealt. When buying a car (CPO) they appear to be the friendliest ever. Go back because your brakes are vibrating and you're told you are "racing" the vehicle and they won't warranty it. I went back for a tail light having LED's not working and they told me it was operating and gave me the car back. I had to get the car back, have someone step on the brake pedal and bring the adviser outside to see (a minute after receiving the car). Another time I allegedly had a complementary vehicle check but my fog lights were never plugged in after they performed a repair. A CPO repair that has a deductible (they conveniently leave that part out). They'll also tell you loaners are not available because your service will only take 45 minutes or an hour and 3 hours later you're still waiting for your car. Save your time and do yourself a favor and go to another service department, that's what I had to do the last time I was the last time I went there. I was given the car back and had to go over to another dealership with stellar service. Maybe the service reps would actually see what was wrong with the cars if they weren't too busy in the service area keeping the girls from doing their job. I was so dissatisfied with this place I recently sold the vehicle with another year left of warranty. read more

They were great when purchasing the car. After the deal was done, they wanted NOTHING to do with me. Just know that once you purchase your car here, they will do nothing to help you. read more

Since this dealer was more than 60miles away, I wanted to ensure both sides were going to be showing up for the same deal before arriving. What followed after driving almost 2 hours was a ridiculous onslaught of character slander and classic, sleazy dealer tactics that you would expect from a sketchy used car lot, not Audi. I was tossed between 3 different sales associates, one of whom said "I'm working a significant deal and don't have time for you at this moment." I guess me making an appt and driving there didn't matter. Interpretation- I'm too poor for them to care. On the test drive, the new associate I was assigned literally said "this car isn't half bad for being so old." It was a 2008 BMW X5...certainly not egregiously old. Interpretation- I'm too poor for them to care. Once we decided to work out a deal, I was quoted $5,000 less than my previous estimate which was in writing! The reason was that I lied about my car, according to the associate. Mortified that I had articulated my car incorrectly, I asked for him to clarify what was wrong. He couldn't. Simply said my car was a basic level BMW. My 2013 BMW X1 was $50,000...hardly basic. He didn't even look at. He then proceeded to tell me that the $5,000 difference was minor at best. Clearly I'm in the wrong profession since I definitely care about $5,000! Interpretation...hopefully you get it by now. I asked for the manger and once he presented himself, I knew it was only going to get worse. He reiterated that my car was a BMW 1 series and not an X1 as I had said. There's a giant X1 on the back of my BMW because it is in fact an X1! It has every feature imaginable, including xdrive, yet he said I had not be straightforward on this. I asked him if he personally saw it, and he declined to answer. I suggested that we call BMW and present the VIN for verification...he said that was not how it worked. When I caveated that I think it would he threw my car key and said "you need to leave because clearly you know more than I do" and he stormed off. Wow. Just wow. read more

I usually post reviews on extreme cases - this was an extremely disappointing experience. Jason Skolnick had promised that he will match the deal as long as we have a buyer's order. I requested to him multiple times that he atleast send us his buyer's order so that we both are on the same page and that I don't waste my time going there, but he insisted on us visiting and doing everything in person. My husband and I are both working and I told him quite in advance that I would be visiting on a Saturday. He responded saying that might be busy and I might have to wait. Then on Saturday, I dropped him a note again saying we are visiting with the time. He was not polite in communicating with my husband and said that he might be busy all day. Isn't he a salesperson and his job to sell a car? Not only that, but when we finally got to speaking with a friendly salesperson who finally went to his manager to get the numbers, the manager declined to match the offer for us. They blatantly lied to us and wasted our time. And the manager did not have the courtesy, yet, to respond to my email on my displeasure about what was communicated to us vs. what actually happened. read more

I didnt know anything about car at all, but I wanted the specific model, Mazda Rx8. Even though I finally bought car from them, I dont think I had a good experience with them. I did business with this dealership only because they are the only one had galaxy silver Rx8. They were not honest, nor customer friendly, and I would give two examples. Not honest: There was vapor inside one of my rear lamps. My salesman told me it s because of the hot summer weather and it would be dried automatically. I was totally a newbie when I bought the car, so I believed him. (I know I was stupid =.=) My car also have other small issues they didnt tell me. Because I didnt realize and point out when I looked the car, I just dont mention them here. Not customer friendly: Because my resident address and address on the driver's license are not the same, I asked them to mail the title to my current address. They rejected in the first place, and asked me to drive 80 miles back to pick it up. I called again on the second day and talked with the manager. They agreed to send to the address I asked, but I was shocked they were hard to talk with in the first place. To summarize...dont go.. If they do own a specific model you want, bring a friend who knows everything!!! read more

Perfect experience. Leased a new etron. Dealt with both salesperson (Timur) and GM (Ryan) and both were pleasure to deal with. Extremely attentive and went out of their way to ensure the deal was perfect. Timur communicated back and forth the entire process (waited for car to come in from transport). Vehicle was delivered perfectly and paperwork was effortless. Most was signed electronically, though some wet signatures were required at delivery. Dealership itself is spacious and clean, plenty of customer parking. Entire staff was polite and friendly. Definitely recommend, and if you call ask for Timur...hes an ace. read more

Absolutely worst experience at this dealership. We showed interest in an CPO certified Audi Q5 2021. We specifically informed the dealership, we did not want a car that has previously been in an accident. After knowledge of our request, they showed us the cars on their lots which "were not in accidents" and showed Carfax reports to prove it. After choosing a car and taking it for a test drive, we put a down payment. After putting the down payment, they informed us that the vehicle is undergoing a recall in which would elongate the delivery process. Finally, 2 minutes before my family was about to sign the contract to finalize the deal, the staff member and manager informed us that the car did in fact have an accident. Little did we know that the car was in an accident but had not gone through insurance which did not show up on the Carfax report. Also, when discussing interest rate and finance methods, the staff knew my family had good credit (Tier 1 Credit). However, regardless when developing a quote, they put more interest than what was previously discussed. The mistake was noticed by my family members in which the staff fixed their mistake. Not sure what is going on behind the scenes in this dealership but overall this dealership tried to scam my family and cheat their way into a purchase. read more

What an awful, disorganized, unprofessional place. Avoid this dealership at all costs. This is a disgrace to the Audi brand. I scheduled an appointment on Wednesday to test drive a certified pre-owned A5 on Saturday. I drove the 45min to Edison only to be told the car was put in the shop for "mechanical repair" the night before. Confirmation call? Nope. Call to inform me of the repairs? Nope. The salesman didn't give a shit at all about the situation. I asked what was wrong with the car and he told me it was getting a new engine. Really? A certified pre-owned car with 20k miles was getting a new engine? LOL. I laughed in his face and left. Not to mention the giant spider crawling across the floor while I was sitting there. This place is absolutely god awful and I hope Audi Corporate closes it down soon. What an embarrassment to what is otherwise a distinguished automotive experience. read more

At this point I referred my issues to the Better Business Bureau. Bell Audi has still not resolved the issue of my license plate that they lost on my trade in. Next step is getting a lawyer involved. At this point the unresolved issues are getting close to 2 months. Cant believe the owner of this dealership has not stepped up to address the problems. The employees are completely incapable of any level of customer service or follow up. Buyer beware read more

On September 5th 2020 made a purchase from Bell Audi at the Edison New Jersey location that was advertised on CarGurus 2009 Lexus 250 IS. Paid cash in full 7,972.37. At time of purchase I asked 3 things the plates, title for vehicle and Max salesman said 3 weeks and also requested that the vehicle be cleaned because there was a dirty nasty tissue wedged on drivers side window just below the inspection sticker I asked that I'd come back get car after vehicle was washed cleaned and disinfected when I came back to pick up vehicle car not washed and nasty dirty tissue was still in upper left corner just below sticker. I then asked Max sales man who walked me to car " I thought you said you would wash Vehicle and clean and disinfect the car. His excuse was they were too busy and took a pen and pushed nasty dirty issue down in the crack of glass and dashboard. I have seen dealerships drop vehicles to customers door step and the cars are clean. Still today December 9th 2020 still have not received Plates, Registration and Title. I have called numerous times between when I purchased vehicle til now and I still get the same answer that DMV, there was a mess up with previous owner of car that she didn't have title. Car right now has a October 2020 inspection sticker, a bad temporary plate on back. I need my plates, registration and Title that shows I own my car I paid cash for. DO NOT BUY HERE! read more

I think I really just wanted to make this review so I could brag that I bought an Audi.... which I no longer have in my possession due to moving to nyc (I could barely afford the car, what you think I could afford garage payments on top of that?). I don't need to review the product - the Audi vehicle is a definite 5star car. Germans know how to make a car (and as a Jew, it takes a lot for me to admit that Germans are good at anything.. still a little bitter.). If you can spend a little more for what is basically a perfect version of a Volvo or VW, do it. I'm surprised this particular dealership has a 2 star rating... I had a great experience here. They had a big selection of pre-owned vehicles, and their showroom was very nice. Who doesn't love looking at shiny new A5s? I could do it all day. I wasn't pressured into buying a car, and when the one I initially came to look for wasn't there, they showed me another 5 cars that were just as good. I brought the car in February of 2009 - I got a 2008 A4 quattro for much less than I saw at any other dealerships, and it was a former courtesy car with less than 12k miles. It was love at first sight. To be honest, I forgot my sales guy's name, but he doesn't work there anymore if I'm not mistaken. However, I thought the customer service here was great - he emailed me a few times to check in and see how I was doing months after I bought the car. They seem to appreciate their customers much more than you will find at, say, a Hyundai dealership. I brought my car to Flemington Audi to get serviced, so I can't say much for the service here (I like to avoid Route 1 at all costs). I have to say though, about Audi in general, that their warranties are the best ones I've had by far. read more

Not good experience on ThursdayI was emailed and called numerous times to come look at a vehicle 2002 Audi to come take a test drive I traveled a long distance. The car that I was emailed about had no antifreeze the oil dipstick was broke the oil was low and the car was not not able to get on the road safely if I had it do my due diligence and look underneath the hood I thought that was very irresponsible of Bell Audi and not professional to be put in an unsafe vehicle read more

Just bought a 2016 Q5 from a lovely man named Marc Levine from Bell Audi in Edison NJ. It was literally the easiest car purchase I have ever made. We walked in, sat in a few cars, and then we were approached by a humble yet confident gentlemen named Marc. We had done our homework, and came prepared. My husband is pretty savvy with numbers, yet Marc was able to beat his quote. We got the make, interior color, exterior color, and even those fancy little Audi lights that shine on the floor when you open the door ;-) it was no big deal. Mark Levine has an easy way about him. He said he was going to do something, not only did he do it, he did it within 45 minutes. We got our wish; I guess his genie lantern works, and he got the deal; who says nice guys finish last. read more

my car was sold to me with basic warning lights, said it was just a fuse when I got it inspected at bmw it was 11k cost to fix because of engine leak, and major other problems, highly don't recommend this dealership Ontop of that they were saying I don't need warrenty on a used car but still bought it and they sold me gap also which was extra 6grand and that didn't even come in handy read more

Purchased a 2011 BMW X5 with 36,xxx miles. Was told the truck passed all inspections and was not in need of any repairs. Drive the car home and service light came on stating rear brakes are needed. Truck was slow to start the following day so had the battery tested, battery needs to be replaced! These are Minor repairs, what kind of inspection do they complete if the simplest of mechanical items need replacing? read more

I saw a vehicle online and contacted requested a call back. I actually went to their website, in hopes of receiving a quicker response. I received a call within a few days, then no response to my emails or calls. This was the salesman Derek. Then, after a few days I called back and spoke to Kiki. He began nice and took the vehicle to a repair shop for an inspection as I was out of state. Then the experience went down hill. He actually yelled on the phone at me! Lol, and used many capital letters in an email. I was proposing a cash deal on a used vehicle. Maybe if I financed a new vehicle I would have seen more respect? This left a horrid taste in my mouth, but I believe everything works out for the reason it should! read more

Not very knowledgable on cars other then new Audi. Went to look at a used car and spent almost 5 minutes trying to open the hood. after two guys looked at the car we finally got it open. They also are not very honest, the car was making a very funny noise when driving and the dealer said that it is normal for this type of car. I'm sorry I'm no grease monkey but this sounds was not normal on any car. If the car has a bad carfax, they say there is no carfax for this car. Deceptive read more

Not sure I understand all the negative reviews. My experience so far with this dealership is nothing short of 5 stars. I will update my review after my first service. I just purchased a '15 Q5 from Bell Audi on New Years Eve 2014. Not only did I get a exceptional deal, the entire car buying experience was fantastic. Daniella and Bill Mills were 2 of the best salespeople I have worked with and I've been buying cars for 20 years. No pressure at all. Audi's sell themselves. Ryan in F&I was also a pleasure to work with. Everyone was professional, personable, friendly and made sure that I was being treated like a part of the Audi family. I highly recommend giving Bell Audi an opportunity to win your business. read more

I came to the dealer to get a quote on my own vehicle. The guy that took me to check my car for a quote broke my car mirror by the drivers seat when he was driving to inspect it. He did not tell me he broke anything. Very grimey read more

Upon arriving at the dealer it took about 10 minutes before anyone greeted or offered to help us. Eventually the receptionist asked if we were being helped and said that we were next in line explaining that the dealer was very busy that day. We waited for 40 mintes before any salesman approached us, despte there being several clearly unoccupied employees wandering throughout our wait. When we were finally helped and shown the pre-owned vehicle, they refused to negotiate price at all claiming that the vehicle was already at "wholesale price" which a quick KBB search showed was not true. Despite the car reaking of cigarette smoke and having several apparent issues and an open recall, all of which were undisclosed on the website . The dealer still refused to move at all on the price. The entire experience showed they clearly did not care about making a sale with us read more

Third transaction at Bell Audi and I'll be back again. Every time I'm in there for lease, sale, or service, I'm always made to feel that they care about my business and about me. The lease and sales experience (I've done both) were smooth and stress free. The service department always puts my car and me ahead of their own convenience. In this day of car dealer reputations being in the gutter, it's good to know that I can walk into Bell Audi anytime and walk out feeling at least as good as when I entered. The part that makes this the easiest is that any number I get, even over the phone, is rock solid. No hidden fees, no up-sell, no feeling something must be wrong. Just a happy car and a happy customer. read more

1 star is too many. Horrible sales experience. Terrible customer service and had no care and concern for dealing the deal. Arrogant salesman who wasn't my initial sales person when I called back with an issue. Had to return my new car for detailing in the inside and then they returned my white car back with bird poop in it. I had owned a lot of luxury cars and so far this dealership and their treatment is the worse. I would rather spend my money elsewhere. Don't buy here. Superior customer service, care and concern for customers and making sure all the loose ends are cared for is KEY!!!! Spend your money elsewhere. read more

I had purchased a preowned Lexus. within a few days my brakes went to metal on metal scraping so loud. I rushed my car to my mechanic fearing I would loose the brakes completely. Yup, $1000.00 later all new brakes front and back and a rear rotor. Went to Bell Audi to tell them what happened. They said I should have gone to them first. REALLY!!!! How with practically no brakes?? I showed them the bill...asked to at least meet me half way. They said no, we always check for safety issues and your car was fine. Spoke with the preowned manager and he sad with used cars there is always a risk. I asked him how the hell he can sleep at night.and in good conscience sell a car like this with hardly any brakes. I'm on the highway a lot with a child in the car. Stay far away from these crooks. read more

We went to Bell Audi the other day with my wife hoping to get an Audi, let me tell you it was as if walking into Buckingham Palace. The people that work there must rhink that they're royalty, walking around with a superiority complex. There was just one other couple in the showroom besides us, after15 minutes of standing there noone even bothered to acknowledge us. There wasn't anyone behind the reception desk either. Finally a young lady did show up at the desk when we asked her if we could speak to someone she completely shunned us. We tried our luck with another lady working at one of the desks in the back area as she walked by us, same result, she didn't care. It was funny to watch everyone that we tried to make an eye contact with perform all kinds evasive manoveours just to avoid us. At the end we realized that we were not going to be able to talk to anyone and ended up leaving the dealership and getting a different brand of car. It's a shame we had really wanted an Audi. read more

I had the great pleasure of recently purchasing a car from Bell Audi in Edison, NJ. I bought a 2017 Audi A4 with the help from Timur and Albert. Both fantastic gentlemen that were extremely helpful and polite through the buying process. They helped me find the car I was looking for and were very knowledgeable along the way. I am a very happy customer and look forward to buying again from Bell Audi. read more

BUYERS BEWARE!!! This dealership is the absolute WORST and will leave you with a car that your making payments on but cant register or drive it! The dealer will keep you completely in the dark as to your cars current ownership status and will treat your lending institution the same exact way. I purchased my car from them 10 months ago and now the dealer plate, registration and inspection have all expired. Audi refuses to transfer the title's lien status from their name to my lending institutions name resulting in me being unable to register the car. DO NOT BUY A CAR FROM THIS DEALER!!!! read more

So far so good. Bought a '10 Audi S5 from here May 2014. My salesman was Steve Stoop and he was great. I had been looking for a car for months but when I totaled my BMW I had to get a car so I was looking online every day then the car pops up and it mustve just been returned from the lease so I bought it and never looked back. read more

I have had several Audi's in a row from various area dealerships. I have to say that leasing my new. Audi from Carlos at Bell Audi was easily the best experience ever. It seemed their entire goal was to make their customers comfortable and happy. This was an excellent experience from start to finish. Bell Audi is highly recommended! read more

Worst audi dealership. The issue is the service department. I have bought 2 vehicles from this dealership, and have never had a good experience. Tell me how it takes 5 days to replace a belt. I always feel like I'm getting the run around with this dealship. read more

This review is for service department, specifically for the quoting in service department. I have done all of my work for 2 Audi's at Bell Audi over the last 10 years, lately I am seeing ridiculous quotes from the service department. I needed a replacement for the motor of my fan blower (A/C and heat), I was quoted $1150+tax!!! A quick google search tells me this was a 45 minute job for someone who has never done it before, I did it myself in under 30 minutes. Part cost was $240. I am OK with dealership making money but trying to make over $900 in labor and profit is just plain ridiculous, please get your act together before all customers loose faith and trust in your dealership... read more

Stopped at Bell Audi Edison NJ on lunch break for a new car. 10 people doing nothing, after 10 minute wait I figured they met July quota and walked out. Maybe I didn't look like I could afford an Audi???? Any suggestions for Audi dealer Staten Island area? read more