Anu really listens to what you want. She is excellent. I've never experienced any bad side…read moreeffects. I highly recommend this Medspa.

I had a terrible LHR experience with Anu. I have extensive prior LHR experience due to PCOS (30+…read moresessions) and returned for treatment after hair regrowth following pregnancy. During my 2nd session, Anu increased the laser settings and made 2-3 passes over my face and neck, resulting in significant burns--the first laser burns I have ever experienced. When I raised concerns, she denied increasing the settings, claimed the marks were not burns, and attempted to lie despite my clear recollection. At subsequent appts, she never inquired about the burns, my skin condition, or treatment progress. She lowered the settings and continued making 2-3 passes each session. Since the burns, I have developed persistent hyperpigmentation and dark patches on my face that have lasted over 8 months. Even after my final session, I developed new dark spots on my upper lip after 3 passes. When I raised these concerns, Anu dismissed them as being due to my Indian skin rather than acknowledging that her technique was the cause, considering I've never had this happen before. Her treatment style also felt rushed and careless. The laser frequently fired on my ears, and during one session she unexpectedly treated my forehead without discussion, claiming she saw a hair, then stating it was actually a wrinkle from furrowing my brows. My final session was the most upsetting. After asking if she could reduce the cryogen cooling spray, she instead turned it off completely and performed the entire treatment without cooling. She claimed this would improve effectiveness and stated I should appreciate her effort. As a NP myself, this seemed questionable, so I researched it afterward. Cryogen cooling is a standard safety feature used to reduce the risk of burns and does not interfere with treatment efficacy. Operating the laser without it offers no clinical benefit and requires lower settings to avoid injury. Intentionally turning it off is negligence and malpractice. Settings must have been consistently low to allow 2-3 passes without burns, which explains my poor hair reduction when compared with previous providers. When I expressed my concerns, Anu defended her decision to turn off cryogen by citing personal experience and stating she'd done the same for others. She measured success by seeing surface hair singe during treatment rather than long-term hair reduction, which is the actual goal of LHR. Throughout our conversations, she was defensive, dismissive, and unwilling to take responsibility for the burns, pigmentation changes, or her deviation from standard protocols. Another issue was repeated misinformation. On multiple occasions, she told me that shaving causes hair to grow back thicker, stating this came from "old Indian beliefs." This is a well-known myth that has been repeatedly disproven. Given that LHR patients are routinely instructed to shave before treatment for optimal results, it is inappropriate to tell patients this myth and cause unnecessary anxiety. She also advised that finer hairs don't need to be shaved. This directly contradicts standard LHR guidance, which recommends shaving all treated hairs so the laser energy targets the follicle rather than surface hair. Taken together with the burns, pigmentation issues, repeated passes, and use of the laser without cryogen cooling, these comments reinforced my impression that Anu relies on personal beliefs and anecdotal experience rather than established, evidence-based protocols. This is particularly troubling because LHR already has well-established standards for both safety and effectiveness. Other notable issues: awful handling of appt rescheduling, lack of patient privacy (doors left open and being able to hear full convos) and staff being dishonest when asking to have a credit card on file by falsely blaming the system. Overall, I found Anu to be arrogant, careless, unprofessional, dismissive and overly reliant on her own judgment rather than established best practices. She provided a refund, but I can't get back my time or clear skin. I strongly recommend against seeing her.

Been going here for over a year and I can say the results are slooooow, but are there. All of the…read moreladies here are super sweet and nice. Their schedule is rigid if you're running late, but I have simply rescheduled for another appointment if something is available within the hour of mine. Otherwise, I have to reschedule to a later date. Overall I was planning to cancel because I did not think the sessions were improving my skin, they have I just wish it was much more than it has been. But I do understand it took time for my skin to become the way that it is, so it will take more time to 'turn back the clock' so to speak.

Skin Laundry's customer service is rigid, transactional, and frankly unacceptable for the price…read morethey charge. My appointment was canceled because I arrived 6 minutes late--their cutoff is 5 minutes. No flexibility, no attempt to accommodate, despite the treatment itself being only 15 minutes. They could have easily adjusted the session slightly, but chose not to. Policies seem to matter only when they benefit them. When it comes to supporting customers, there's zero effort to meet halfway. Meanwhile, they have no issue aggressively pushing for tips--on prepaid services--and then prompting for additional tipping again on follow-up visits. It feels excessive and opportunistic. Scheduling is just as bad. I was told they have hundreds of members and don't have time to assist with bookings--everything is on the customer. If that's the case, then invest in proper staffing or support systems. Hiding behind automation while charging premium prices is not acceptable. This business operates with a "take it or leave it" attitude, prioritizing volume and revenue over basic customer experience. For a service at this price point, that's simply not good enough. I am currently under a contract that includes three payments, each covering two visits. I believe I have already completed two payments, with one remaining. Please continue charging my card for the final payment to fulfill the contract. However, I will not be returning to use any of the remaining visits. Once the final payment has been processed, please ensure that no further charges are made and that my account is fully closed. Please confirm when this has been completed.

This place is patient-centric. I texted and within a few hours I got a text back. I wasn't able to…read morereply back to the office as quick and since they didn't hear back from me they reached out by calling me. The staff went the extra mile to make sure I was being taken care. I also met with Dr. Ting and Dr Leon, both Doctor are very knowledgeable and compassionate and listen and are able to meet me with what my goals are. I highly recommend. Office is professional and patient and experienced.

I was trying to make an appointment with them and Per their request on their website, I texted them…read moreand they never replied. I waited for over 24 hours and then called and left a voicemail for them. Still nothing from them! They never responded. WOW!! What a waste of time. Very unprofessional. I guess I take my business elsewhere! I will never waste my time with them again.

I had a great experience here. I wanted to relax and that's exactly what I did. First I got a…read morefacial from Susan who was the absolute best! I love her and can't wait to come back on a regular basis to see her. Next I had a Swedish massage from Imerlda - and I totally fell asleep mid massage - that's when you know it's amazing. Great service , friendly staff. Can't wait to return!

I've been going to this spa for several years and absolutely love it. The staff is always warm and…read morewelcoming, and the environment is clean, relaxing, and professional. I highly recommend Katherine for facials. She is friendly, knowledgeable, professional, and always makes every visit enjoyable. Her positive energy and great sense of humor make the experience even better--it's like getting a little laugh therapy along with a wonderful facial! Highly recommended. 5 stars!

Nurse Amber is excellent with all the treatments she performs. I highly recommend her even though…read morethat means I may have to wait for an appointment with her The front office team is courteous, friendly and efficient. At many Med Spas there is a heavy push for add on services but at Be Clinical they explain the benefits of their various services and are honest and will steer you away from treatments that are not appropriate. So, if you're looking for Med Spas treatments from vitamin injections to more advanced procedures I highly recommend you check them out. Watch for their Open House events where you can get an evaluation for the various treatments that are right for you.

I've gotten good treatments here. The problem is the front desk staff's lack of knowledge and…read moreconsistency. Every time I deal with them, I have to anticipate problems or advocate for myself. I bought a package and planned out what I treatments I would get over the course of six months, and the front desk lost the plan...twice. Prescriptions were sent to the wrong address. I once emailed with a question about extending my plan and never heard back, only to be told *I* made the mistake not knowing that the person I emailed had left the company. (I was also told that there was no way for them to know that I had emailed and there's no system for forwarding emails sent to employees who have left, which is utter B.S.) Other times I've called and tried to get help on something basic, only to get a "we won't do that " from the front desk -- I had to go to management for something that should have been an immediate "sure," especially for someone who had shelled out thousands of dollars for a "membership." Front desk staff has also shamed me for not doing all of my treatments 1x/mo (my life was total chaos -- major move, death in the family, job upheaval) and basically said I'd compromised all of my treatments by not doing them once a month. (It seems to have gotten better, but for awhile, the attitude from the front desk was really, really bad. Distinctly unhelpful and borderline snarky.) Then there was the time I went for one treatment and only realized after they'd pulled the machine up that they'd pulled the wrong machine -- they hadn't looked at my treatment plan. Then once I had a really painful treatment, only to be told AFTER the fact that I should have been given the stronger numbing cream, not the weak numbing cream. (Why have two? Why not just give everyone the strong one?) And once when I got botox, I specifically asked that the injector do it the way the previous injector there had done it (I didn't want too much botox), but there were no records or notes on what had been done before, and the new injector shot me up with far more botox than I needed or wanted. So, fine for the treatments themselves, but the place is far from a well-oiled machine in terms of management. You have to be super on top of them and expect them to fail. You have to ask them to keep records and look up records. You have to ask them explicitly to tell you how to prepare for treatments -- they'll just space on telling you. I get the sense that even the women doing the treatments know that the front desk/admin is hopeless.

May is absolutely amazing! I went for acne treatment and after just one session, I already saw…read moreEXTREME improvement. She really knows her stuff and took the time to explain what was going on with my skin. On top of that, she gave me super helpful advice and recommended skincare products that actually work for me (instead of just pushing random stuff). Her space is also spotless and extremely comfortable. May is so kind and genuinely wants to help you feel confident in your skin. If you're struggling with acne or just want someone who truly cares, I can't recommend her enough. Can't wait to keep going back and see even more progress!

Mei does a great job and is very kind. She has been doing my facials for years now. I highly…read morerecommend her! I won't go anywhere else!

Received a Groupon to Spavia from my fiancé, so I decided to…read moregive myself a little massage on a Sunday afternoon to relax and set the tone before the work week. I had such a wonderful experience overall. As soon as I walked in I was greeted, checked in and received a tour of the facility. The women's changing area was clean and well maintained. I enjoyed the relaxation lounge where they had water, tea, nuts and books to unwind after your massage. My massage therapist was excellent. I forgot his name, but his communication throughout the massage was great. Always asked how I was feeling, how the pressure was etc. Spavia offers lots of different options from massages to facials, eye lash extensions/refills and even spray tans. They also offer 3 different membership plans that come with their own treatments per month if you're interested in that as well.

Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

I love LA Vie MD from weight loss, Botox to laser hair removal. They are the best!…read more Janelle at the front desk is wonderful! She brings so much warmth and care to the office. Ever since she started working there, every visit has been a positive experience. She is welcoming, friendly, and genuinely makes clients feel valued. I always look forward to coming in, and her exceptional customer service has even encouraged me to add additional services. She is a true asset to the team!

My happy place -- worth flying across states for! I flew…read morefrom Arizona just to see Kavitaa again at La Vie MD in Livermore, and once again, she exceeded every expectation. As a returning customer, I can confidently say this team has earned my loyalty for life. Kavitaa is a true artist with Daxxify and Juvederm. She delivered the most natural, refreshed, and beautiful results -- smooth lines, perfect subtle lift, and a fresh glow that still looks completely like me. Her skill, gentle technique, and ability to truly listen make every visit feel personalized and special. The entire experience is elevated by the amazing team: Destinee at the front desk greets you like family and makes everything seamless and welcoming from the first call to follow-up. Juliana, the wonderful esthetician, provides thoughtful pre- and post-care that helped my skin heal beautifully and glow even more. As long as these three incredible women are at La Vie MD, this will always be my happy place. The boutique atmosphere, genuine care, and outstanding results make it worth every mile of the flight. If you're considering any injectables or aesthetic treatments, stop looking and book with this team immediately -- you won't regret it. They've made me feel more confident and radiant than I have in years. Thank you Kavitaa, Destinee, and Juliana -- you've created something truly special! I'll be back again and again.